Ramada by Wyndham Serpong

Hotels
8.2
/10
Very Good
2,288 reviews

What Guests Say About Their Stay

Verified Traveler
8.5
/ 10
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
p***i
10.0
/ 10
From parking to staff, it's really good. The room was clean and fragrant. There are lots of swimming pools. The sports center is also really good, for a complete and delicious breakfast. Anyway, you won't regret staying here.
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Lia K.
9.4
/ 10
The room was very comfortable with an iconic view of the city. It was also very clean, and the staff were extremely friendly. I had a wonderful stay.
Muhammad r.
10.0
/ 10
Great services, Many menu choices, egg station without queuing. Very memorable, stayed overnight and accidentally left my phone behind because my child was playing with it. The next day, I contacted the hotel and they quickly helped check it and even helped send it to the expedition. Thank you for the perfect service from the receptionist, HK, and Ramada management. God Bless You all.
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Giany M. F.
10.0
/ 10
I am giving my 10 thumbs to Ridwan, the receptionist, for his warm and helpful assistance during my stay. Maybe for some people it's just a simple thing, but the way he recognized my name and greeted me at first place certainly made me feel like I am staying not in a hotel but my own home. Keep it up Ridwan, see you soon!
In the Area
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Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Ramada by Wyndham Serpong is a hotel in a good neighborhood, which is located at BSD. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

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Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Ramada by Wyndham Serpong

Jalan Raya Serpong No. 89, Serpong, Tangerang Selatan, Banten, Indonesia, 15310
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Lobby Ramada by Wyndham Serpong
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Discover More About Ramada by Wyndham Serpong

Location


Ramada by Wyndham Serpong is a hotel in a good neighborhood, which is located at BSD.

About Ramada by Wyndham Serpong

From business event to corporate gathering, Ramada by Wyndham Serpong provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Ramada by Wyndham Serpong, a wonderful accommodation for your family holiday.

If you plan to have a long-term stay, staying at Ramada by Wyndham Serpong is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Ramada by Wyndham Serpong exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Ramada by Wyndham Serpong is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Ramada by Wyndham Serpong.

All facilities in Ramada by Wyndham Serpong

Bar, Cafe and Lounge Ramada by Wyndham Serpong
Bar, Cafe and Lounge
Swimming Pool Ramada by Wyndham Serpong
Swimming Pool
Entertainment Facility Ramada by Wyndham Serpong
Entertainment Facility
Fitness Center Ramada by Wyndham Serpong
Fitness Center
Functional Hall Ramada by Wyndham Serpong
Functional Hall

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)
  • Vegetarian meal

General

  • AC
  • Ballroom
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Business Facilities

  • Conference hostess
  • Conference room
  • Meeting facilities
  • Projector

Hotel Services

  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Laundry
  • Shops

Things to Do

  • Outdoor pool
  • Spa

Transportation

  • Secure parking
  • Valet parking

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Ramada by Wyndham Serpong

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Early Check-in

You're not allowed to check-in before the accommodation’s check-in time.

Late Check-out

You're not allowed to check-out past the accommodation's check-out time.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Ramada by Wyndham Serpong
97
Number of floors in Ramada by Wyndham Serpong
5
Another facilities in Ramada by Wyndham Serpong
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Ramada by Wyndham Serpong

What are available facilities at Ramada by Wyndham Serpong?
There are top facilites at Ramada by Wyndham Serpong such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Ramada by Wyndham Serpong?
The standard check-in time at Ramada by Wyndham Serpong is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Ramada by Wyndham Serpong provide breakfast?
Yes, Ramada by Wyndham Serpong provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
How many stars does Ramada by Wyndham Serpong have?
Ramada by Wyndham Serpong is a 4.0-star hotel.
How many floors does Ramada by Wyndham Serpong have?
Ramada by Wyndham Serpong has 5 floors.
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More Reviews from Other Guests in Ramada by Wyndham Serpong

Overall Ratings & Reviews Ramada by Wyndham Serpong

Traveloka (2,274)
Other sources (14)
8.3
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.3

Service and Facilites

8.4

People often mention about Ramada by Wyndham Serpong
All
Staff Friendliness (71)
Bedroom (70)
Variety (59)
Ambiance (57)
Hotel Area (55)
Room Space (52)
Accessibility (51)
Bathroom (51)
Wifi (50)
Taste (50)
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Traveler Reviews Ramada by Wyndham Serpong

Number of reviews per page
20
40
Customer reviews
WINDA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel's location is easy to reach. I booked two rooms and received four glasses of guava and orange juice as a welcome drink. Awesome... The staff was friendly. The bedroom and bathroom were clean. I needed an iron, and it was delivered promptly. The only downside was there was no running water for ablutions. I ordered the special fried rice that night. It was delivered straight to my room. It was also delicious. There were plenty of breakfast options. It was great.
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Okky T. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location is very strategic, close to the city center.. and the most enjoyable thing is the swimming pool is very large and large. For the breakfast menu, there are many and the taste is very delicious, and the service at the hotel restaurant is very efficient and very helpful 👍🏼👍🏼👍🏼highly recommended
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yunanik f.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable even though the lighting is lacking, the water heater is no longer hot at 10 pm. Other than that, it's ok.
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E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, delicious breakfast, quite complete.
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
We are stay at Ramada for 3 days 2 night I've requested the room for our wedding anniversary and the staff give us little surprise (picture at mirror and cake) unfortunately there is a lot of ant at the cake. When we ask the staff to handle the ant problem they come quickly,also the AC problem. The pool is good,our child was so happy. Thank you Ramada.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
ok menyrnangksn tempatnyas need to come here again
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Y***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to a minimarket, lots of snacks, no need to worry about finding food. The pool is big, the kids love it, and the room is quite nice. Because the hotel is on the top floor, the 29th floor. So going up and down the elevator feels dizzy.
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Retno W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff is very friendly, helpful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Retno W., Sincerely yours, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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L***A
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. Upon check-in, I was upgraded to a junior suite at no additional cost. The room was very spacious. When the AC wasn't cooling, the technician was quick to fix it. The breakfast was plentiful and delicious. The only downside was that it was attached to an apartment. The location wasn't far from the airport. The bathroom was clean. I had a very memorable stay at the Ramada. Thank you.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Ahmad i. R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, the swimming pool is lacking facilities, maybe because it is shared with the apartment, so there are no special facilities for hotel guests.
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Accommodation's Reply
06 Nov 2025
Dear Mr. Ahmad, Best regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
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Accommodation's Reply
20 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's comfortable, clean, and the food is delicious. A small caveat is that the water pressure is poor. There's no soap in the shower room near the pool. So, if you're going to swim, be sure to bring your own soap/shampoo. Perhaps an air freshener in the corridor would be better.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience with us at Ramada by Wyndham Serpong. We appreciate your positive feedback. We are so glad that you were satisfied with our service and facilities. We will share your feedback with our team, who will appreciate it. At Ramada, we always strive to exceed your expectations. Thank you once again for sharing your experience and we look forward to serving you again in the future. Best regards, Hotel Management
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is valuable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar incidents in the future. Ramada will continue to strive to meet your needs and expectations. We greatly appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.
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2 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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daniel t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 11 week(s) ago
I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.
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Accommodation's Reply
01 Oct 2025
Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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Yenni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 11 week(s) ago
The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The pool is large, perfect for swimming. So far, all good.
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Accommodation's Reply
14 Sep 2025
Dear valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities, especially the pool. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Good hotel and not far away from BSD City, just for staycation
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Accommodation's Reply
14 Sep 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
Number of reviews per page
20
40

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Exterior 4 Ramada by Wyndham Serpong

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Ramada by Wyndham Serpong

Traveloka (2,274)
Other sources (14)
8.3
Very Good
From 2,274 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.1

Location

8.3

Service and Facilites

8.4

People often mention about Ramada by Wyndham Serpong
All
Staff Friendliness (71)
Bedroom (70)
Variety (59)
Ambiance (57)
Hotel Area (55)
Room Space (52)
Accessibility (51)
Bathroom (51)
Wifi (50)
Taste (50)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Ramada by Wyndham Serpong

Number of reviews per page
20
40
Customer reviews
WINDA W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
The hotel's location is easy to reach. I booked two rooms and received four glasses of guava and orange juice as a welcome drink. Awesome... The staff was friendly. The bedroom and bathroom were clean. I needed an iron, and it was delivered promptly. The only downside was there was no running water for ablutions. I ordered the special fried rice that night. It was delivered straight to my room. It was also delicious. There were plenty of breakfast options. It was great.
Read More
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Okky T. W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 day(s) ago
The location is very strategic, close to the city center.. and the most enjoyable thing is the swimming pool is very large and large. For the breakfast menu, there are many and the taste is very delicious, and the service at the hotel restaurant is very efficient and very helpful 👍🏼👍🏼👍🏼highly recommended
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yunanik f.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The hotel is comfortable even though the lighting is lacking, the water heater is no longer hot at 10 pm. Other than that, it's ok.
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E***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Strategic location, delicious breakfast, quite complete.
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G***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
We are stay at Ramada for 3 days 2 night I've requested the room for our wedding anniversary and the staff give us little surprise (picture at mirror and cake) unfortunately there is a lot of ant at the cake. When we ask the staff to handle the ant problem they come quickly,also the AC problem. The pool is good,our child was so happy. Thank you Ramada.
Read More
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
ok menyrnangksn tempatnyas need to come here again
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1 people find it helpful
Accommodation's Reply
12 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Y***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Close to a minimarket, lots of snacks, no need to worry about finding food. The pool is big, the kids love it, and the room is quite nice. Because the hotel is on the top floor, the 29th floor. So going up and down the elevator feels dizzy.
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Retno W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff is very friendly, helpful.
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1 people find it helpful
Accommodation's Reply
06 Nov 2025
Dear Mr. Retno W., Sincerely yours, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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L***A
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
The hotel staff was friendly. Upon check-in, I was upgraded to a junior suite at no additional cost. The room was very spacious. When the AC wasn't cooling, the technician was quick to fix it. The breakfast was plentiful and delicious. The only downside was that it was attached to an apartment. The location wasn't far from the airport. The bathroom was clean. I had a very memorable stay at the Ramada. Thank you.
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Accommodation's Reply
06 Nov 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience of your stay at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and facilities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you once again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Ahmad i. R.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
So far so good, the swimming pool is lacking facilities, maybe because it is shared with the apartment, so there are no special facilities for hotel guests.
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Accommodation's Reply
06 Nov 2025
Dear Mr. Ahmad, Best regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We appreciate your positive feedback. Your satisfaction with our service and amenities is highly appreciated. We will share this positive feedback with our team, who will be greatly encouraged by your review. At Ramada, we always strive to exceed your expectations. Thank you again for your experience, and we look forward to serving you again in the future. Best regards, Hotel Management
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Great stay! Clean rooms, friendly staff, and good breakfast. Perfect for a short getaway.
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Accommodation's Reply
20 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Overall, it's comfortable, clean, and the food is delicious. A small caveat is that the water pressure is poor. There's no soap in the shower room near the pool. So, if you're going to swim, be sure to bring your own soap/shampoo. Perhaps an air freshener in the corridor would be better.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Ramada by Wyndham Serpong Thank you for taking the time to share your experience with us at Ramada by Wyndham Serpong. We appreciate your positive feedback. We are so glad that you were satisfied with our service and facilities. We will share your feedback with our team, who will appreciate it. At Ramada, we always strive to exceed your expectations. Thank you once again for sharing your experience and we look forward to serving you again in the future. Best regards, Hotel Management
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D***y
icon-Business
Business
icon-origin-TRAVELOKA
6.6
/10
Reviewed 9 week(s) ago
The service from the staff was no issue. The only issue was the ambiance of the room and the creepy walk to it. The bathroom was also too narrow, with the distance between the toilet and shower area narrow. The breakfast menu was also mediocre, not particularly tasty, and not very varied.
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Accommodation's Reply
06 Oct 2025
Dear valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is valuable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar incidents in the future. Ramada will continue to strive to meet your needs and expectations. We greatly appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
A pleasant hotel, the lobby smells good, there is a welcome drink, all the hotel staff are very friendly and very helpful (except the parking exit guard, hehe sorry), the swimming pool is spacious, clean.
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1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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A***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 11 week(s) ago
The Queen Deluxe room is unique with a capsule coffee machine, but unfortunately, there's no wardrobe, so clothes are hung in the open air. The bathroom is quite cramped, making it a bit difficult to move around. The air conditioning takes a long time (3–4 hours) to fully cool down. The pool is nice, but the chairs around it are a bit uncomfortable. The food is excellent.
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2 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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daniel t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.0
/10
Reviewed 11 week(s) ago
I was immediately unimpressed with a bathroom like that... It didn't separate the shower floor, which was bound to be very wet, from the dry floor for standing... Why provide that much space in the bedroom if the bathroom was so stingy with space and was all wet like that? Well, I don't know if other people's tastes are normal, but for me, it was disappointing and not really.
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Accommodation's Reply
01 Oct 2025
Dear our valued guest, Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We deeply regret that your experience did not meet your expectations; please allow us to extend our sincerest apologies. Your feedback is invaluable to us, and we are saddened to hear of the issues and shortcomings you experienced. We are taking appropriate steps to address these issues and prevent similar issues from occurring in the future. At Ramada, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and we hope you will give us the opportunity to serve you better in the future. Best regards, Hotel Management
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
I've been here twice and it's one of the hotels I recommend visiting because it's very comfortable and safe for children."
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Accommodation's Reply
01 Oct 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and amenities. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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Yenni L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.5
/10
Reviewed 11 week(s) ago
The room has ants on the floor and head board. The bathroom also got smell and dirty. So far the room is quite big.
1 people find it helpful
Accommodation's Reply
01 Oct 2025
Dear Yenni L, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Your feedback is very important to us, and we are saddened to hear the insect issues that you had. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Warm regards, Hotel Management
T***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 12 week(s) ago
The pool is large, perfect for swimming. So far, all good.
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1 people find it helpful
Accommodation's Reply
14 Sep 2025
Dear valued guest, Warmest greetings from Ramada by Wyndham Serpong. Thank you for taking the time to share your experience at Ramada by Wyndham Serpong. We always appreciate positive feedback. We are delighted that you were satisfied with our service and facilities, especially the pool. We will share your comments with our team, who will surely be inspired by your feedback. At Ramada, we continually strive to exceed your expectations. Thank you again for sharing your experience; we look forward to serving you again in the future. Best regards, Hotel Management
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H***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Good hotel and not far away from BSD City, just for staycation
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Accommodation's Reply
14 Sep 2025
Dear Our Valued Guest, Warm greetings from Ramada by Wyndham Serpong Thank you for taking the time to tell us about your experience at Ramada by Wyndham Serpong. It is always a pleasure to receive positive feedback. We are particularly pleased that you are satisfied with our services and facilities. We will share your comments with our team, who certainly will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Warm regards, Hotel Management
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