Saka Hotel Medan

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7.6
/10
Pleasant
2,181 reviews

What Guests Say About Their Stay

Sams S.

10.0
/ 10
The hotel staff were very friendly and provided clear information and assistance during the check-in process.
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Verified Traveler

10.0
/ 10
The hotel staff was very friendly and helpful upon check-in. The room facilities were very functional, and the swimming pool was clean and comfortable, making my kids feel at home and want to go there again. 😍👍
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Yuliza A.

8.5
/ 10
Friendly, good food, satisfying.
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Rahma Fristina

9.7
/ 10
Good, good service, strategic place
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Delta M. A.

8.5
/ 10
Comfortable to make a place to stay, eat good, good service and friendly to visitors
See original
In the Area
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Jalan Gagak Hitam No.14, Medan Sunggal, Medan, Sumatra Utara, Indonesia, 20119

Main Facilities

Read More
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Saka Hotel Medan is located in area / city Medan Sunggal. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Saka Hotel Medan

Jalan Gagak Hitam No.14, Medan Sunggal, Medan, Sumatra Utara, Indonesia, 20119
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Lobby Saka Hotel Medan
Exterior 2 Saka Hotel Medan

Discover More About Saka Hotel Medan

Discover Saka Hotel Medan: Your Gateway to Sumatra Utara

Welcome to Saka Hotel Medan, a premier accommodation choice for travelers seeking comfort, convenience, and a memorable experience in the vibrant heart of Sumatra Utara, Indonesia. Whether you're visiting for business or leisure, Saka Hotel Medan offers a welcoming atmosphere and excellent amenities to make your stay truly special. Room rates at Saka Hotel Medan start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Saka Hotel Medan Location

Saka Hotel Medan is strategically situated in the bustling city of Medan, North Sumatra. Located at Jalan Gagak Hitam No.14, Medan Sunggal, Medan, Sumatra Utara, Indonesia, 20119, the hotel provides easy access to the city's key business districts and popular attractions. It is approximately a 30-minute drive from the Kualanamu International Airport (KNO), making it a convenient choice for both domestic and international travelers. The hotel's central location means you are never far from the pulse of the city, yet it offers a tranquil retreat from the urban hustle. Its proximity to major thoroughfares ensures that navigating Medan and its surrounding areas is a breeze, whether you choose to use a ride-hailing service or explore at your own pace. The atmosphere surrounding Saka Hotel Medan is one of dynamic urban energy, with a variety of dining, shopping, and entertainment options just a stone's throw away.

Saka Hotel Medan Facilities & Services

Facilities for guests at Saka Hotel Medan are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • A refreshing outdoor swimming pool, perfect for a dip to escape the tropical heat. Operating hours are from 7:00 AM to 7:00 PM.
  • A well-equipped fitness center for guests who wish to maintain their workout routine. Open daily from 6:00 AM to 9:00 PM.
  • Complimentary Wi-Fi access throughout the hotel premises, keeping you connected at all times.
  • A business center with essential services for corporate travelers. Available from 8:00 AM to 6:00 PM.
  • On-site parking is available for guests with private vehicles, offering convenience and security.
  • 24-hour front desk service to assist with any queries or requests at any time.
  • Room service is available during specified hours for in-room dining convenience.
  • Concierge services to help you plan your itinerary and book tours or transportation.
  • A dedicated children's play area, ensuring younger guests have a fun and safe space to enjoy.

Saka Hotel Medan Room Types

Saka Hotel Medan offers a diverse range of room types to suit every traveler's preference and needs. The room types of Saka Hotel Medan are thoughtfully designed to provide comfort and modern amenities. Guests can choose from well-appointed rooms such as the Deluxe Room, offering city views and a comfortable space for solo travelers or couples. For those seeking more space, the Executive Room provides enhanced amenities and a larger living area. The spacious Suite rooms are ideal for families or guests desiring a luxurious experience, often featuring separate living areas and premium services. Most rooms are designated as non-smoking to ensure a pleasant environment for all guests. While specific views may vary, many rooms offer captivating vistas of the city. Please inquire about specific room features, such as the availability of a bathtub, when making your reservation.

Saka Hotel Medan Dining & Restaurants

Saka Hotel Medan boasts a selection of dining venues that promise a delightful culinary journey. The hotel's main restaurant, "The Garden Cafe," offers a sumptuous breakfast buffet featuring a wide array of local and international dishes. For lunch and dinner, guests can savor authentic Indonesian cuisine and international favorites. The estimated price per person for a meal at The Garden Cafe ranges from IDR 150,000 to IDR 250,000. The Garden Cafe is open daily from 6:00 AM to 11:00 PM. Additionally, the hotel features a cozy lobby lounge, "The Coffee Corner," perfect for a relaxing cup of coffee or a light snack. The Coffee Corner operates from 9:00 AM to 9:00 PM, with light snacks and beverages priced between IDR 30,000 and IDR 70,000.

Saka Hotel Medan Nearby Attractions and Activities

Medan and its surroundings offer a wealth of attractions for every type of traveler. Within easy reach of Saka Hotel Medan, you can explore the rich cultural heritage and vibrant local life.
  • Maimun Palace: A magnificent historical palace showcasing the grandeur of the Malay Sultanate.
  • Great Mosque of Medan (Masjid Raya Medan): An iconic architectural landmark and a spiritual center for the community.
  • Tjong A Fie Mansion: A beautifully preserved historic house offering insights into the life of a prominent Chinese tycoon.
  • Asam Kumbang Crocodile Farm: A unique attraction for those interested in wildlife, housing a large population of crocodiles.
  • Merdeka Walk: A popular pedestrian street lined with cafes, restaurants, and shops, perfect for an evening stroll.
If you are looking for other activities around Saka Hotel Medan, check out the best deals on Traveloka: Recommended activities in Medan!

How to Get to Saka Hotel Medan from the Airport

Getting to Saka Hotel Medan from Kualanamu International Airport (KNO) is straightforward, with several convenient options available. The airport transfer service of Saka Hotel Medan can be arranged for a seamless arrival.
  • Hotel Private Airport Transfer: For ultimate convenience, you can pre-book a private car through the hotel. This service offers a direct and comfortable journey to Saka Hotel Medan. The estimated cost for this service is around IDR 300,000 to IDR 400,000, depending on the vehicle type.
  • Taxi: Metered taxis are readily available at the airport's designated taxi stands. The journey to the hotel typically takes about 45-60 minutes, with fares ranging from IDR 200,000 to IDR 300,000, depending on traffic conditions.
  • Ride-hailing Service: You can also use popular ride-hailing services, which offer a convenient and often more affordable alternative to traditional taxis. The cost is comparable to metered taxis.
  • Airport Premium Bus: Several airport bus services operate from Kualanamu International Airport to various points in Medan. From the drop-off point, you can take a short taxi or ride-hailing service ride to reach Saka Hotel Medan. This is a more budget-friendly option.
For peace of mind and a hassle-free journey, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Saka Hotel Medan

Choosing Saka Hotel Medan for your stay in Sumatra Utara guarantees a blend of comfort, convenience, and excellent service. The hotel offers a welcoming environment with a range of amenities designed to enhance your travel experience.
  • Prime Location: Situated in the heart of Medan, providing easy access to business districts, shopping, and cultural attractions.
  • Comfortable Accommodations: A variety of well-appointed rooms and suites cater to different needs and preferences.
  • Excellent Facilities: Enjoy the outdoor swimming pool, fitness center, and complimentary Wi-Fi.
  • Dining Options: Savor delicious local and international cuisine at the on-site restaurants.
  • Attentive Service: Friendly and professional staff are dedicated to making your stay enjoyable.
Discover the best Room availability at Saka Hotel Medan and start planning your trip. For a seamless Booking Saka Hotel Medan experience, visit Traveloka. Book budget hotels in Sumatra Utara and Easily book domestic and international flights at low prices with Traveloka.

All facilities in Saka Hotel Medan

Functional Hall Saka Hotel Medan
Functional Hall
Lobby Saka Hotel Medan
Lobby
Exterior Saka Hotel Medan
Exterior
Bedroom Saka Hotel Medan
Bedroom
Others Saka Hotel Medan
Others

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper
  • Porter

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

Nearby Facilities

  • ATM/Banking
  • Beauty salon
  • Gift shop
  • Grocery
  • Hair salon
  • Laundry
  • Supermarket

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Breakfast
  • Buffet breakfast
  • Cafe
  • No alcohol
  • Snacks

General

  • AC
  • Reception hall
  • Banquet
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Projector
  • Business facilities

Things to Do

  • Massage

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Accommodation Policy & General Information in Saka Hotel Medan

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Required Documents

Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Saka Hotel Medan
108
Number of floors in Saka Hotel Medan
4
Another facilities in Saka Hotel Medan
Bellhop, Front desk, 24-hour Receptionist, 24-hour security, Laundry service

Frequently asked question in Saka Hotel Medan

What are available facilities at Saka Hotel Medan?
There are top facilites at Saka Hotel Medan such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Saka Hotel Medan?
The standard check-in time at Saka Hotel Medan is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Saka Hotel Medan provide breakfast?
Yes, Saka Hotel Medan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Saka Hotel Medan?
Saka Hotel Medan is a 2.5-star hotel.
How many floors does Saka Hotel Medan have?
Saka Hotel Medan has 4 floors.
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More Reviews from Other Guests in Saka Hotel Medan

Overall Ratings & Reviews Saka Hotel Medan

Traveloka (2,178)
Other sources (3)
7.7
Pleasant
From 2,178 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.5

Meal

7.5

Location

8.1

Service and Facilites

7.7

People often mention about Saka Hotel Medan
All
Bedroom (71)
Ambiance (69)
Bathroom (58)
Staff Friendliness (46)
Accessibility (44)
Distance to City Center (41)
Hotel Area (40)
Variety (40)
Surroundings (39)
Room Space (39)
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Traveler Reviews Saka Hotel Medan

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly. Access to the city is close, and finding food is very easy.
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H***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The room was dark and had no windows. The bathroom had a lot of dark undercarriageways, which was a bit scary, haha. When I took a shower at 12:00, the hot water had already turned off.
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A***M
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great location, flanked by two malls in Medan.
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E***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel staff tolerates early check-in.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Suggestion: Please fix the bathroom shower, the water flow is not strong enough when taking a shower. Thank you.
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Overall, the facilities provided are excellent, but there are still a few areas that need improvement, such as the beds/mattresses and pillows, which are partly worth replacing, and the Wi-Fi connection, which is often slow. Our final assessment is that it's adequate for both individual and family accommodations. Thank you.
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eka p. s. r.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
It's not comfortable to stay here.
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2 people find it helpful
Sams S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and provided clear information and assistance during the check-in process.
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2 people find it helpful
A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
This is my umpteenth time staying here. Still cool. Awesome.
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H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good for the price, only the check-in time does not match the stipulated hours.
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R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
7.9
/10
Reviewed 12 week(s) ago
Air conditioning not working properly.
1 people find it helpful
Profile Picture
Joko P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Great location close to the mall, anywhere you want to go is close.
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1 people find it helpful
C***n
icon-origin-TRAVELOKA
5.6
/10
Reviewed 13 week(s) ago
Towels were unavailable. They were delivered five times, claiming the laundry had just arrived. There were no tissues in the room, so we had to use bathroom paper. The bathroom lock used a regular key.
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1 people find it helpful
s***r
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
Just once, people's reviews are very helpful.
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A***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.0
/10
Reviewed 15 week(s) ago
The hotel staff was friendly, the service was good, but the room had a bit of an unpleasant smell.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the slight unpleasant odor in your room, which may have slightly dampened your stay. We will promptly follow up and resolve this issue to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff and excellent service. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff was very friendly and helpful upon check-in. The room facilities were very functional, and the swimming pool was clean and comfortable, making my kids feel at home and want to go there again. 😍👍
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3 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Saga Medan Hotel extends its warmest greetings. Thank you for your review. Saga Medan Hotel welcomes you as our guest. We strive to make our facilities and services a memorable experience for all our guests. We are delighted with your review and hope to see you again soon. Thank you for your visit. Sincerely, The Management Team, Saga Medan Hotel
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S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 17 week(s) ago
The staff was friendly, access was easy, but the room facilities were a bit dirty. The phone was dead, and the pillowcases and sheets were dirty.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the minor stains on the linens in your room, the mobile phone battery dying, and the stains on the pillowcase and sheets. We will take immediate action to rectify these issues and prevent them from recurring. We are delighted that you were satisfied with our friendly staff and convenient location. We will do our best to make your next stay even more enjoyable. Thank you again for your support. The Saga Medan Hotel Management
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Marthin F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 18 week(s) ago
The hotel staff is very diligent and provides good rooms, but unfortunately the food service in the room cannot be contacted, the TV is still an antenna with limited channels, the bathroom glass is moldy, hot water is sometimes there and sometimes not, the pillows are very thin, the mattress is hard, the AC is not cold enough, there is no hairdryer or hanger provided, the wifi is on and off and cannot be used.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Mr. Martin, Thank you for your review. We apologize for the inconvenience you experienced regarding the inaccessible food service and incomplete room amenities, which may have disappointed you. We will follow up and resolve these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our hotel staff's diligence and excellent preparation of the room. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff is very nice, friendly and fast
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Saga Medan Hotel extends its warmest greetings. Thank you for your review. Saga Medan Hotel welcomes you as our guest. We strive to make our facilities and services a memorable experience for all our guests. We are delighted with your review and hope to see you again soon. Thank you for your visit. Sincerely, The Management Team, Saga Medan Hotel
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T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.9
/10
Reviewed 20 week(s) ago
The hotel staff was friendly, but the room cleanliness was very concerning. The towels were dirty, and the bathroom looked like it hadn't been cleaned often.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the poor cleanliness of your room, dirty towels, and infrequent bathroom cleaning, which made your stay less enjoyable. We will follow up and address these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
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Number of reviews per page
20
40

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Bedroom 4 Saka Hotel Medan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Saka Hotel Medan

Traveloka (2,178)
Other sources (3)
7.7
Pleasant
From 2,178 reviews
Provided by travelers on
Cleanliness

7.4

Room Comfort

7.5

Meal

7.5

Location

8.1

Service and Facilites

7.7

People often mention about Saka Hotel Medan
All
Bedroom (71)
Ambiance (69)
Bathroom (58)
Staff Friendliness (46)
Accessibility (44)
Distance to City Center (41)
Hotel Area (40)
Variety (40)
Surroundings (39)
Room Space (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Saka Hotel Medan

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly. Access to the city is close, and finding food is very easy.
Translated by Google Icon
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Find this review helpful?
H***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 1 week(s) ago
The room was dark and had no windows. The bathroom had a lot of dark undercarriageways, which was a bit scary, haha. When I took a shower at 12:00, the hot water had already turned off.
Translated by Google Icon
See original
Find this review helpful?
A***M
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Great location, flanked by two malls in Medan.
Translated by Google Icon
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Find this review helpful?
E***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Hotel staff tolerates early check-in.
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Find this review helpful?
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Suggestion: Please fix the bathroom shower, the water flow is not strong enough when taking a shower. Thank you.
Translated by Google Icon
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Find this review helpful?
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Overall, the facilities provided are excellent, but there are still a few areas that need improvement, such as the beds/mattresses and pillows, which are partly worth replacing, and the Wi-Fi connection, which is often slow. Our final assessment is that it's adequate for both individual and family accommodations. Thank you.
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Find this review helpful?
eka p. s. r.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 6 week(s) ago
It's not comfortable to stay here.
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2 people find it helpful
Sams S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff were very friendly and provided clear information and assistance during the check-in process.
Translated by Google Icon
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2 people find it helpful
A***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 10 week(s) ago
This is my umpteenth time staying here. Still cool. Awesome.
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H***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
Good for the price, only the check-in time does not match the stipulated hours.
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R***i
icon-Transit
Transit
icon-origin-TRAVELOKA
7.9
/10
Reviewed 12 week(s) ago
Air conditioning not working properly.
1 people find it helpful
Profile Picture
Joko P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 12 week(s) ago
Great location close to the mall, anywhere you want to go is close.
Translated by Google Icon
See original
1 people find it helpful
C***n
icon-origin-TRAVELOKA
5.6
/10
Reviewed 13 week(s) ago
Towels were unavailable. They were delivered five times, claiming the laundry had just arrived. There were no tissues in the room, so we had to use bathroom paper. The bathroom lock used a regular key.
Translated by Google Icon
See original
1 people find it helpful
s***r
icon-origin-TRAVELOKA
6.0
/10
Reviewed 13 week(s) ago
Just once, people's reviews are very helpful.
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A***d
icon-Transit
Transit
icon-origin-TRAVELOKA
8.0
/10
Reviewed 15 week(s) ago
The hotel staff was friendly, the service was good, but the room had a bit of an unpleasant smell.
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Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the slight unpleasant odor in your room, which may have slightly dampened your stay. We will promptly follow up and resolve this issue to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff and excellent service. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The hotel staff was very friendly and helpful upon check-in. The room facilities were very functional, and the swimming pool was clean and comfortable, making my kids feel at home and want to go there again. 😍👍
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Saga Medan Hotel extends its warmest greetings. Thank you for your review. Saga Medan Hotel welcomes you as our guest. We strive to make our facilities and services a memorable experience for all our guests. We are delighted with your review and hope to see you again soon. Thank you for your visit. Sincerely, The Management Team, Saga Medan Hotel
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA
6.9
/10
Reviewed 17 week(s) ago
The staff was friendly, access was easy, but the room facilities were a bit dirty. The phone was dead, and the pillowcases and sheets were dirty.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the minor stains on the linens in your room, the mobile phone battery dying, and the stains on the pillowcase and sheets. We will take immediate action to rectify these issues and prevent them from recurring. We are delighted that you were satisfied with our friendly staff and convenient location. We will do our best to make your next stay even more enjoyable. Thank you again for your support. The Saga Medan Hotel Management
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Marthin F.
icon-Leisure
Leisure
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6.3
/10
Reviewed 18 week(s) ago
The hotel staff is very diligent and provides good rooms, but unfortunately the food service in the room cannot be contacted, the TV is still an antenna with limited channels, the bathroom glass is moldy, hot water is sometimes there and sometimes not, the pillows are very thin, the mattress is hard, the AC is not cold enough, there is no hairdryer or hanger provided, the wifi is on and off and cannot be used.
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1 people find it helpful
Accommodation's Reply
07 Jun 2026
Dear Mr. Martin, Thank you for your review. We apologize for the inconvenience you experienced regarding the inaccessible food service and incomplete room amenities, which may have disappointed you. We will follow up and resolve these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our hotel staff's diligence and excellent preparation of the room. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
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V***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff is very nice, friendly and fast
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Saga Medan Hotel extends its warmest greetings. Thank you for your review. Saga Medan Hotel welcomes you as our guest. We strive to make our facilities and services a memorable experience for all our guests. We are delighted with your review and hope to see you again soon. Thank you for your visit. Sincerely, The Management Team, Saga Medan Hotel
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T***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.9
/10
Reviewed 20 week(s) ago
The hotel staff was friendly, but the room cleanliness was very concerning. The towels were dirty, and the bathroom looked like it hadn't been cleaned often.
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Accommodation's Reply
07 Jun 2026
Dear Valued Guest, Thank you for your review. We apologize for the inconvenience you experienced regarding the poor cleanliness of your room, dirty towels, and infrequent bathroom cleaning, which made your stay less enjoyable. We will follow up and address these issues immediately to prevent such incidents from happening again in the future. We appreciate your review regarding our friendly hotel staff. We hope to welcome you back to our hotel again and provide you with an even better stay. Thank you for your visit and review. Sincerely, The Management Team, Saga Medan Hotel
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