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Swiss-Belresidences Rasuna Epicentrum
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Swiss-Belresidences Rasuna Epicentrum
Hotels
8.2
/10
Very Good
1,368 reviews
What Guests Say About Their Stay
Distance To City Center (45)
Room Space (38)
Staff Friendliness (36)
Ambiance (30)
Ronald A. P. G.
9.7
/ 10
The hotel is really close to several landmarks and famous places, so you can enjoy your holidays even more. The facilities are also great and the service is really nice. Very very recommended to stay in Jakarta.
In the Area
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Komplek Rasuna Epicentrum, JL. Epicentrum Boulevard Timur., Kuningan, Setiabudi, Jakarta, Indonesia, 12940
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Elevator
WiFi
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Available Room Types in Swiss-Belresidences Rasuna Epicentrum
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What's around Swiss-Belresidences Rasuna Epicentrum
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Komplek Rasuna Epicentrum, JL. Epicentrum Boulevard Timur., Kuningan, Setiabudi, Jakarta, Indonesia, 12940
Discover More About Swiss-Belresidences Rasuna Epicentrum
Location
Staying at Swiss-Belresidences Rasuna Epicentrum is a good choice when you are visiting Kuningan.
About Swiss-Belresidences Rasuna Epicentrum
From business event to corporate gathering, Swiss-Belresidences Rasuna Epicentrum provides complete services and facilities that you and your colleagues need.
Have fun with various entertaining facilities for you and the whole family at Swiss-Belresidences Rasuna Epicentrum, a wonderful accommodation for your family holiday.
If you plan to have a long-term stay, staying at Swiss-Belresidences Rasuna Epicentrum is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Swiss-Belresidences Rasuna Epicentrum exclusively for you.
WiFi is available within public areas of the property to help you to stay connected with family and friends.
Swiss-Belresidences Rasuna Epicentrum is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Swiss-Belresidences Rasuna Epicentrum.
All facilities in Swiss-Belresidences Rasuna Epicentrum
Bar, Cafe and Lounge
Swimming Pool
Exterior
Bedroom
Restaurant
Hotel Services
- Bellhop
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
- Luggage storage
- Multilingual staff
- Newspaper in lobby
- Newspaper
Public Facilities
- Elevator
- 24-hour room service
- Restaurant
- Room service
- Safety deposit box
- WiFi in public area
In-room Facilities
- Cable TV
- Hairdryer
- In-room safe
- Minibar
- Shower
- TV
General
- AC
- Connecting rooms
- Non-smoking room
- Swimming pool
Things to Do
- Children play area
- Garden
- Outdoor pool
Transportation
- Airport transfer
- Area shuttle
Food and Drinks
- Restaurant with AC
- Bar
Business Facilities
- Business center
- Meeting facilities
Nearby Facilities
- ATM/Banking
- Supermarket
Family-friendly Facilities
- Children pool
Accessibilty
- Accessible bathroom
Connectivity
- Free WiFi
Shuttle Service
- Train station pickup
Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
Accommodation Policy & General Information in Swiss-Belresidences Rasuna Epicentrum
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
Required Documents
Upon check-in, you are required to bring ID Card. The required documents can be in the form of soft copy.
General Check-in Instructions
Free Pick Up Service from West Exit, Manggarai Railway Station. Please contact the hotel minimum 1 day prior to arrival.
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General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - Before 12:00 |
Available rooms at Swiss-Belresidences Rasuna Epicentrum | 323 |
Number of floors in Swiss-Belresidences Rasuna Epicentrum | 37 |
Another facilities in Swiss-Belresidences Rasuna Epicentrum | Bellhop, Front desk, 24-hour Receptionist, 24-hour security, Laundry service |
Frequently asked question in Swiss-Belresidences Rasuna Epicentrum
What are available facilities at Swiss-Belresidences Rasuna Epicentrum?
There are top facilites at Swiss-Belresidences Rasuna Epicentrum such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Swiss-Belresidences Rasuna Epicentrum?
The standard check-in time at Swiss-Belresidences Rasuna Epicentrum is starting from From 14:00 while the latest check-out time is at Before 12:00
More Reviews from Other Guests in Swiss-Belresidences Rasuna Epicentrum
Traveloka (1,337)
Other sources (31)
8.2
Very Good
From 1,337 reviews
Provided by travelers on
Cleanliness
8.2
Room Comfort
8.2
Meal
8.1
Location
8.4
Service and Facilites
8.3
People often mention about Swiss-Belresidences Rasuna Epicentrum
All
Ambiance (35)
Distance to City Center (33)
Bedroom (33)
Room Space (29)
Staff Friendliness (28)
Check-in/out Time (24)
Hotel Area (22)
Taste (22)
Accessibility (20)
Bathroom (20)
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Traveler Reviews Swiss-Belresidences Rasuna Epicentrum
Number of reviews per page
20
40
Customer reviews
T***a
10.0
/10
Reviewed 6 day(s) ago
Good, comfortable and worth the price
See original
1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr/s. T***a,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
A***i
Leisure
5.0
/10
Reviewed 1 week(s) ago
Very unfriendly staff when checking in, the room door was broken when entering the room, the bathroom had no exhaust fan, the room order was not according to the app, asked for twin beds but was given one bed with the excuse that the room was full, the room was very smelly when first opened.
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Accommodation's Reply
03 Jul 2025
Dear Mr/s. A***i,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay, from the check-in process and room condition to the discrepancy between your booking and the room provided. The issues you mentioned—including the unfriendly service, malfunctioning door, lack of an exhaust fan in the bathroom, and the unpleasant smell upon entering the room do not reflect the standard of service we aim to deliver.
Your feedback has been taken seriously and shared with the relevant departments for immediate attention and improvement. We are committed to enhancing both our service and facilities to ensure a better experience for all our guests.
We truly hope to have another opportunity to welcome you back and provide a much more satisfying stay in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
D***y
Staycation
5.9
/10
Reviewed 2 week(s) ago
The electricity in the room was off and the process of calling the technician took a long time. The shower water in the bathroom smelled a bit unpleasant
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Accommodation's Reply
01 Jul 2025
Dear Mr/s. D***y,
Thank you for your valuable feedback. We sincerely apologize for the inconvenience you experienced regarding the electricity outage in your room and the delay in our technician's response. We also regret to hear about the unpleasant smell from the shower water.
Please rest assured that we are addressing these issues with urgency to improve our service and facilities. Your comfort and satisfaction are very important to us, and we hope to have the opportunity to provide you with a better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
ulfah I.
10.0
/10
Reviewed 2 week(s) ago
The hotel is nice and strategic, close to everywhere
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1 people find it helpful
Accommodation's Reply
01 Jul 2025
Dear Mr/s. Ulfah I,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
D***y
Staycation
9.1
/10
Reviewed 4 week(s) ago
Please maintain the air-conditioning. Others are very good.
2 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Mr/s. D***y,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
N***s
10.0
/10
Reviewed 5 week(s) ago
It was very pleasant and comfortable to stay here.
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Accommodation's Reply
18 Jun 2025
Dear Mr/s. N***s,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
L***O
Business
6.7
/10
Reviewed 6 week(s) ago
During my recent stay, I encountered a few issues that impacted the overall experience. The air conditioning unit was leaking, and the Wi-Fi connection was noticeably slow in the mornings. Breakfast lacked variety, and the gym facilities were quite disappointing. Additionally, the hotel only provides two bottles of mineral water per day, which feels insufficient for a 4-star property.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Mr/s. L***o,
Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced.
We regret to hear about the issues with the air conditioning unit and the slow Wi-Fi connection in the mornings. Please rest assured that we have addressed these concerns with our maintenance and IT teams to ensure immediate improvements.
We also appreciate your comments about the breakfast variety and the gym facilities. Your suggestions are valuable and will be taken into consideration as we continuously strive to enhance our offerings.
Regarding the bottled water, we understand your concern and will review our policy to better align with guest expectations, especially for a 4-star hotel experience.
Once again, we apologize for the shortcomings during your stay and truly hope to have the opportunity to welcome you again for a much-improved experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
D***a
5.6
/10
Reviewed 6 week(s) ago
Came for a staycation with family after seeing reviews on social media. When checking in, it turned out that the pool was under renovation without any notification on the hotel's social media account. It was told that we could use the pool of the apartment next door, when in the morning we wanted to use the pool with the kids, it turned out that the pool was also being treated until 2 pm when I should have checked out. Asked the receptionist, she didn't know the information. Very disappointed because of this, the hotel staff did not provide a well brief and also did not respond after being promised by the staff to be informed to the managerial level. The room sheets were also dirty, not worth the value.
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Accommodation's Reply
18 Jun 2025
Dear Mr/s. D***a,
Thank you for choosing our hotel for your family staycation and for sharing your experience with us. We sincerely apologize for the inconvenience and disappointment you encountered during your stay.
We truly regret the lack of prior communication regarding the swimming pool renovation and the unavailability of the alternative pool due to treatment. This situation clearly fell short of your expectations, and for that, we are very sorry. We also acknowledge the miscommunication among our staff and the lack of proper follow-up, which should not have happened.
Furthermore, we are concerned to hear about the condition of the bed linens in your room. Cleanliness is one of our top priorities, and we sincerely apologize that we failed to meet that standard during your visit.
Please be assured that your feedback has been escalated to our management team, and we are taking serious steps to improve our internal communication, staff training, and service consistency.
We truly value your feedback and hope you might consider giving us another opportunity to provide you with the level of service and comfort we are known for.
Warm regards,
Aditya A. Wirakusuma
General Manager
A***r
Business
10.0
/10
Reviewed 6 week(s) ago
Even though it is an old hotel, it is still clean and the location is very strategic.
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Accommodation's Reply
18 Jun 2025
Dear Mr/s. A***r,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
I***n
Leisure
9.1
/10
Reviewed 6 week(s) ago
The location is quite good but the place is a bit inside.
For service and facilities are also good, the car park is quite spacious.
The comfort and cleanliness of the room are actually good but when we stayed there was a bit of an unpleasant smell from the water closet hole so it had to be closed when not in use.
For breakfast it is quite varied, but the staff is not very responsive in refilling some of the food that has run out.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Mr/s. L***n,
Thank you for taking the time to share your review with us. We're glad to hear that you appreciated our location, service, facilities, and the spacious parking area.
We also appreciate your feedback regarding the room comfort and cleanliness. However, we sincerely apologize for the unpleasant odor you experienced from the water closet. This issue has been brought to our maintenance team's attention for immediate inspection and resolution.
Additionally, we acknowledge your input regarding the breakfast service. We will work closely with our team to ensure that food is replenished promptly and that our staff responds more attentively during peak breakfast hours.
Your feedback is truly valuable for our continuous improvement, and we hope to welcome you again for a better and more comfortable stay.
Warm regards,
Aditya A. Wirakusuma
General Manager
n***a
7.1
/10
Reviewed 7 week(s) ago
The wallpaper is mostly damaged, the room is not clean, the walls are leaking
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Accommodation's Reply
18 Jun 2025
Dear Mr/s. N***a,
Thank you for sharing your feedback. We sincerely apologize for the condition of the room during your stay, including the damaged wallpaper, lack of cleanliness, and wall leakage.
This is certainly not the standard we aim to uphold, and we deeply regret the discomfort it caused. Please rest assured that your comments have been shared with our housekeeping and maintenance teams for immediate follow-up and corrective actions.
We appreciate your input, as it helps us improve, and we truly hope to have the opportunity to welcome you back with a much better experience in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
td
triesta d. k.
Leisure
10.0
/10
Reviewed 7 week(s) ago
The hotel is close to where I will be visiting.
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Accommodation's Reply
18 Jun 2025
Dear Mr/s. Triesta d.k,
Thank you for your kind and thoughtful review. We are glad to know that you have enjoyed your stay and impressed with our service and facilities.
Please know our teams are working hard to ensure good services given to our guests.
Please do not hesitate to contact us should you need further assistance on your next stay.
We look forward serving you once again.
Best regards,
Aditya A. Wirakusuma
General Manager
N***e
Staycation
8.5
/10
Reviewed 7 week(s) ago
The hotel staff is polite and responsive but it does take a long time to handle. Overall the hotel is clean and well maintained but can be improved to repair regularly, such as wallpaper that is no longer attached, the pool floor that has many tiles open and the AC in the lobby area is not cold enough. The choice of breakfast menu is quite varied.
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Accommodation's Reply
18 Jun 2025
Dear N***e,
Thank you for taking the time to share your detailed feedback. We're pleased to know that you found our staff to be polite and responsive, and that you appreciated the overall cleanliness and maintenance of our hotel.
We also acknowledge your constructive comments regarding areas that need improvement, such as the wallpaper condition, pool tiles, and the air conditioning in the lobby. Your observations are very helpful, and we are taking steps to address these issues as part of our ongoing maintenance and improvement efforts.
We’re also glad to hear that you enjoyed the variety of breakfast options. Your feedback motivates us to do better, and we hope to welcome you back in the near future with an even more comfortable and enjoyable stay.
Warm regards,
Aditya A. Wirakusuma
General Manager
JS
Jessica S.
8.5
/10
Reviewed 7 week(s) ago
It was clean, comfortable, I feel happy to stay on this property.
Find this review helpful?
Accommodation's Reply
18 Jun 2025
Dear Jessica S,
Thank you so much for your kind words. We’re delighted to hear that you found the property clean and comfortable, and that your stay made you happy.
Your satisfaction is our greatest reward, and we look forward to welcoming you back for another pleasant stay in the future.
Warm regards,
Aditya A. Wirakusuma
General Manager
DM
Dogy M.
Business
5.6
/10
Reviewed 7 week(s) ago
when I got off in front of the lobby the door man just ignored me without saying hello, the receptionist was very uneducated, when I needed information in the middle of talking suddenly picked up the phone, very impolite, whatever information I needed he didn't know, it would be better if you put workers in the front office, please have more eaxpart HR. the room smelled musty, the bed cover and pillows were dirty like someone else's, not newly replaced. my room was a deluxe room. Thank you for providing a comment column.
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6 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Dogy M.,
Thank you for taking the time to share your feedback. We sincerely apologize for the unpleasant experience you had during your recent stay with us.
We are very concerned to hear about the unprofessional behavior of our doorman and receptionist, and we truly regret that you did not receive the service and attention you deserved. Your comments regarding the lack of hospitality and product knowledge are being taken seriously, and we will be conducting internal training to improve our service standards, especially for our front office team.
Regarding the condition of your room, we are deeply sorry to hear about the unpleasant smell and the cleanliness of the bedding. This is far from the standard we strive to uphold. We have immediately informed our housekeeping team to investigate and ensure stricter quality control moving forward.
Your feedback is extremely valuable in helping us improve, and we genuinely appreciate your honesty. We hope to have another opportunity to welcome you back in the future and provide you with a much better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
YA
Yeany A.
Staycation
9.7
/10
Reviewed 8 week(s) ago
Arriving at 6 pm, we still had to wait 10 minutes for the room to be ready. I thought it would be decorated for a honeymoon surprise as requested, but it wasn't. The pool view is nice with tall buildings.
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Accommodation's Reply
15 May 2025
Dear Mr/s. Yeany A,
Thank you for taking the time to share your experience. We sincerely apologize for the delay in preparing your room and for not meeting your expectations regarding the honeymoon surprise setup. Your feedback is very important to us, and we will definitely review this with our team to ensure better communication and service in the future. On a positive note, we’re glad you enjoyed the pool view and the city skyline.
We hope to have another opportunity to provide you with a more seamless and memorable stay.
Warm regards,
Aditya A. Wirakusuma
General Manager
R***y
8.2
/10
Reviewed 8 week(s) ago
Comfortable rooms and friendly staff
See original
1 people find it helpful
Accommodation's Reply
15 May 2025
Dear R***y,
Thank you so much for your kind review! We’re delighted to hear that you found the room comfortable and appreciated the friendliness of our staff. Your satisfaction is our top priority, and we look forward to welcoming you back again soon!
Warm regards,
Aditya A. Wirakusuma
General Manager
V***a
10.0
/10
Reviewed 8 week(s) ago
Comfortable and enjoyable staycation here. Spacious rooms, delicious breakfast and lots of choices. Large swimming pool.
See original
1 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Mr/s. V***a,
Thank you so much for your kind review! We're delighted to hear that you had a comfortable and enjoyable staycation with us. It's great to know you loved the spacious room, the wide selection of delicious breakfast options, and our large swimming pool.
We truly appreciate your support and look forward to welcoming you back again soon for another memorable stay.
Warm regards,
Aditya A. Wirakusuma
General Manager
N***a
9.7
/10
Reviewed 9 week(s) ago
The staff is very friendly and full of smiles when greeting us.
See original
1 people find it helpful
Accommodation's Reply
09 May 2025
Dear N***a,
Thank you so much for your lovely feedback! We’re thrilled to hear that you felt warmly welcomed by our friendly and smiling staff.
Your kind words truly motivate our team to continue delivering heartfelt service. We look forward to seeing you again soon!
Warm regards,
Aditya A. Wirakusuma
General Manager
FM
Fenty M.
Business
6.8
/10
Reviewed 10 week(s) ago
There was a problem with the room AC (not cold) even though the AC had been turned on for more than 1 hour. Had to call the operator twice before the technician came to fix it (there was an outdoor AC component that needed to be replaced), it had been cold overnight but in the morning the AC was having trouble again. At a glance, it seems like the AC unit needs to be replaced.
Read More
See original
2 people find it helpful
Accommodation's Reply
09 May 2025
Dear Fenty M,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the air conditioner and the delay in response. We understand how important a comfortable room environment is, and we regret that this impacted your stay.
Our engineering team has been informed, and we are reviewing the AC unit in that room thoroughly. Replacement may be necessary, and we’ll ensure this is resolved for future guests.
We truly appreciate your patience and feedback, and we hope to have another chance to provide you with a much better experience.
Warm regards,
Aditya A. Wirakusuma
General Manager
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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