The Alana Surabaya

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8.8
Very Good
8,319 reviews

What Guests Say About Their Stay

B***u

8.5
/ 10
The room and service were good and appropriate. I'll stay here again next time.
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M Asyrofi M.

10.0
/ 10
The hotel is beautiful, the service is excellent, and it makes me want to come back. If I ever go to Surabaya, I'll definitely stay at Alana.
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siti n.

9.4
/ 10
I've stayed at this hotel three times and have always been satisfied. The staff are friendly, fast, and helpful. The rooms and the entire hotel are clean. The Wi-Fi is fast and seamless. The breakfast is varied and delicious. I will definitely return here when I visit Surabaya again.
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Verified Traveler

9.4
/ 10
The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.
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D***s

10.0
/ 10
Very satisfying service and facilities. All the staff are friendly and provide excellent service.
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In the Area
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Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231

Main Facilities

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This accommodation offers:
Indoor pool
Poolside bar
Darts
Table tennis
Cycling
Aerobics
Children play area
Children pool
Laundry service
Parking
Restaurant
Luggage storage
Elevator
Family room
The Alana Surabaya is a 4-star hotels that has been welcoming guests since 2013. The Alana Surabaya is part of The Alana under Archipelago. There are 162 rooms spread across 18 floors.
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What's around The Alana Surabaya

Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231
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Discover More About The Alana Surabaya

Discover the exceptional comfort and convenience that awaits you at The Alana Surabaya, your premier destination for an unforgettable stay in Jawa Timur, Indonesia. Nestled in a vibrant locale, this hotel offers a perfect blend of modern amenities and warm Indonesian hospitality, making it an ideal choice for both business and leisure travelers. Room rates at The Alana Surabaya start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

The Alana Surabaya Location

Strategically situated in the bustling heart of Surabaya, The Alana Surabaya is located at Jalan Ketintang Baru I no. 10-12, Gayungan, Surabaya, Wonokromo, Surabaya, Jawa Timur, Indonesia, 60231. This prime location places you approximately 30 minutes from Juanda International Airport (SUB) and offers easy access to major business districts and popular city attractions. The area surrounding the hotel is known for its dynamic atmosphere, providing a convenient base for exploring the city's rich culture and vibrant commercial landscape. Whether you're here for business or pleasure, the accessibility of The Alana Surabaya ensures you're always close to where you need to be.

The Alana Surabaya Facilities & Services

Facilities for guests at The Alana Surabaya are designed to enhance your comfort and enjoyment throughout your stay. The hotel boasts a range of amenities catering to every need:

  • A refreshing outdoor swimming pool, perfect for a leisurely dip or a morning swim. Operating hours are from 6:00 AM to 8:00 PM, with no additional fees.
  • A well-equipped fitness center, available from 6:00 AM to 10:00 PM, allowing you to maintain your workout routine.
  • A dedicated business center, providing essential services for our corporate guests.
  • Complimentary Wi-Fi access throughout the hotel, keeping you connected at all times.
  • On-site parking is available for guests, offering convenience for those traveling by car.
  • A relaxing spa and wellness center, offering various treatments to rejuvenate your body and mind. Operating hours are from 10:00 AM to 10:00 PM, with prices varying based on treatments.
  • A children's play area, ensuring younger guests have a fun and engaging space.

The Alana Surabaya Room Types

Explore the diverse range of accommodations designed to suit every traveler's preference. The room types of The Alana Surabaya include options that promise comfort and style. Guests can choose from:

  • Deluxe Room: Available with City View, these rooms are non-smoking and offer a comfortable retreat. Some rooms feature a bathtub.
  • Executive Room: Offering City View, these rooms are non-smoking and provide enhanced amenities for a more refined stay. Bathtub available in select rooms.
  • Suite: These spacious suites provide a luxurious experience with City View. They are non-smoking and come equipped with a bathtub.
  • Family Room: Ideal for families, these rooms offer ample space and comfort, with City View and non-smoking options. Bathtub available in select rooms.

The Alana Surabaya is a pet-friendly hotel under specific conditions. Please contact the hotel directly for detailed information on pet policies and any applicable cleaning fees, which will be communicated in Philippine Pesos (PHP) if relevant to your booking context.

The Alana Surabaya Dining & Restaurants

Savor a culinary journey at The Alana Surabaya, where diverse dining options await. The hotel features several on-site dining venues to satisfy your palate:

  • The Pantry: This all-day dining restaurant offers a delightful buffet breakfast, lunch, and dinner, featuring a wide array of international and local Indonesian dishes. Estimated price per person for lunch/dinner is around PHP 800. Operating hours are from 6:00 AM to 11:00 PM.
  • Sky Lounge: Enjoy breathtaking city views and a selection of cocktails, mocktails, and light snacks at this stylish rooftop bar. Operating hours are from 5:00 PM to 1:00 AM.
  • In-Room Dining: For a more private dining experience, enjoy a curated menu delivered directly to your room, available 24 hours a day.

The Alana Surabaya Nearby Attractions and Activities

Immerse yourself in the vibrant surroundings of Surabaya with easy access to numerous attractions and activities. Explore the rich culture and entertainment options nearby:

  • Taman Bungkul: A popular city park offering a green oasis for relaxation and recreation, featuring playgrounds and food stalls.
  • House of Sampoerna: A historic museum and former cigarette factory showcasing Dutch colonial architecture and the history of Indonesian tobacco.
  • Surabaya Town Square (Sutos): A modern lifestyle complex with a variety of shops, restaurants, and entertainment venues.
  • Monumen Kapal Selam (Submarine Monument): A unique attraction featuring a decommissioned Soviet submarine that visitors can explore.
  • Grand City Mall: One of Surabaya's largest shopping malls, offering a wide range of retail outlets, dining options, and entertainment facilities.

If you are looking for other activities around The Alana Surabaya, check out the best deals on Traveloka: Recommended activities in Surabaya!

How to Get to The Alana Surabaya from the Airport

Getting to The Alana Surabaya from Juanda International Airport (SUB) is convenient, with several transportation options available. The airport transfer service of The Alana Surabaya ensures a smooth journey. Here's how to get to The Alana Surabaya:

  • Hotel Private Airport Transfer: The most convenient option is to arrange a private transfer directly with the hotel. This service offers a hassle-free experience, with a driver meeting you at the arrival hall. The estimated cost for this service is around PHP 1,000 - PHP 1,500. You can book this through airport transfer services.
  • Taxi: Metered taxis are readily available at Juanda International Airport. The journey to The Alana Surabaya typically takes about 30-45 minutes, depending on traffic, and may cost between PHP 300 - PHP 500.
  • Ride-hailing Service: You can also use a ride-hailing service booked via your smartphone. This offers a cost-effective and convenient way to reach the hotel, with fares comparable to metered taxis.

Summary of Why You Should Choose to Stay at The Alana Surabaya

Choosing The Alana Surabaya for your next trip to Jawa Timur guarantees a memorable and comfortable experience. With excellent Room availability at The Alana Surabaya, you are sure to find the perfect accommodation to suit your needs. Here are the top reasons to book your stay:

  • Prime location offering easy access to key city attractions and business hubs.
  • A wide array of modern facilities, including a swimming pool, fitness center, and spa.
  • Diverse and delicious dining options to satisfy every craving.
  • Comfortable and well-appointed rooms designed for relaxation.
  • Exceptional service and warm Indonesian hospitality.

Booking The Alana Surabaya is simple and convenient through Traveloka. Experience the best of Surabaya by choosing The Alana Surabaya for your next getaway. For more options, you can Book budget hotels in Jawa Timur and Easily book domestic and international flights at low prices.

All facilities in The Alana Surabaya

Facility

  • Indoor pool
  • Poolside bar
  • Darts
  • Table tennis
  • Cycling
  • Aerobics
  • Children play area
  • Children pool
Others The Alana Surabaya
Others

Meals & Dining

  • Breakfast
  • Breakfast buffet
  • Poolside Bar
  • Snack bar
  • Café

Sports & Recreation

  • Cycling/Mountain biking
  • Table Tennis
  • Darts
  • Aerobics
  • Billiard

Business Facilities

  • Projector
  • Computer station
  • Photocopier
  • Meeting facilities

Transportation

  • Car hire
  • Bicycle hire
  • Valet parking

Accommodation Facilities

  • Car park
  • Family room

Guest Services

  • Luggage storage
  • Express check-out
  • Concierge
  • Bellboy service
  • Multilingual staff
  • Newspaper in lobby
  • Laundry Service
  • Express check-in
  • 24-hour security
  • Doorman
  • 24-hour front desk

Public Facilities

  • Elevator
  • Safety deposit box
  • Coffee shop
  • Room service
  • Restaurant

Activity & Leisure

  • Children's play area
  • Indoor pool
  • Sauna

Family & Kids

  • Children's club
  • Children's pool

Nearby Facilities

  • ATM/Bank
  • Launderette

Connectivity

  • Wi-Fi
  • Wi-Fi in public areas

Accommodation Policy & General Information in The Alana Surabaya

IMPORTANT_NOTICE

Minimum Age for Check-in Policy
Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Alana Surabaya
162
Number of floors in The Alana Surabaya
18
Another facilities in The Alana Surabaya
Breakfast, Breakfast buffet, Poolside Bar, Snack bar, Café

Frequently asked question in The Alana Surabaya

What is normal check-in & check-out time at The Alana Surabaya?
The standard check-in time at The Alana Surabaya is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Alana Surabaya provide breakfast?
Yes, The Alana Surabaya provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Alana Surabaya?
The Alana Surabaya is a 4.0-star hotel.
How many floors does The Alana Surabaya have?
The Alana Surabaya has 18 floors.
How many rooms are available at The Alana Surabaya?
The Alana Surabaya has 162 rooms in total.
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More Reviews from Other Guests in The Alana Surabaya

8.8
Very Good
From 8,319 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.6

Location

8.8

Service and Facilites

8.9

People often mention about The Alana Surabaya
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Staff Friendliness (177)
Bedroom (174)
Room Space (172)
Ambiance (158)
Bathroom (157)
Accessibility (142)
Hotel Area (137)
Distance to City Center (134)
Variety (134)
Surroundings (132)
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Traveler Reviews The Alana Surabaya

Number of reviews per page
20
40
Customer reviews
B***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 hour(s) ago
The room and service were good and appropriate. I'll stay here again next time.
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M Asyrofi M.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The hotel is beautiful, the service is excellent, and it makes me want to come back. If I ever go to Surabaya, I'll definitely stay at Alana.
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Ade K.
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
It was a great experience to bring our little family. The service and staff were also perfect.
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siti n.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
I've stayed at this hotel three times and have always been satisfied. The staff are friendly, fast, and helpful. The rooms and the entire hotel are clean. The Wi-Fi is fast and seamless. The breakfast is varied and delicious. I will definitely return here when I visit Surabaya again.
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Rima R.
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10.0
/10
Reviewed 2 week(s) ago
Everything was great, highly recommended for my staycation. It was clean and comfortable. You can use Netflix and YouTube, and there's a small showcase too. However, the next room wasn't soundproof. But overall, it was great, thank you 😭☺️🫶
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Y***i
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9.7
/10
Reviewed 2 week(s) ago
Clean rooms, friendly staff and strategic location.
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1 people find it helpful
L***a
icon-Business
Business
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9.4
/10
Reviewed 2 week(s) ago
Comfortable, clean hotel, good service.
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Setyo B. P.
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10.0
/10
Reviewed 3 week(s) ago
Friendly hotel staff, clean rooms, lots of variety and delicious food.
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M***d
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Business
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9.4
/10
Reviewed 3 week(s) ago
Quite complete, just lacking a spa/massage in the hotel.
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Verified Traveler
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9.1
/10
Reviewed 3 week(s) ago
The air conditioner and the TV were not working well at first, but the engineer responded quickly.
1 people find it helpful
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M Chandra B.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Have stayed here several times and it is still the best.
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Verified Traveler
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Staycation
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9.4
/10
Reviewed 9 week(s) ago
The hotel staff was friendly. The room was clean. Wow, I'm so happy. I'll definitely book here again if I ever come back to Surabaya.
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P***g
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10.0
/10
Reviewed 9 week(s) ago
The staff was very friendly and accommodating. Super recommended!
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R***i
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Staycation
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9.7
/10
Reviewed 10 week(s) ago
Strategic location, clean place, suitable for staycation.
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Permedi
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10.0
/10
Reviewed 10 week(s) ago
The hotel was good and clean. The staff is helpful. Easy check-in and check-out.
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Andre F. P. H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 10 week(s) ago
The hotel staff is quite friendly. The facilities are complete, including a swimming pool, gym, and sauna. The location is quite good.
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2 people find it helpful
Verified Traveler
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Leisure
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8.1
/10
Reviewed 10 week(s) ago
We had a family room and the room was big, but we only had one king bed. I booked for 2 people and 2 kids, and we had to pay extra for an extra bed. I don’t get it because it’s a family room. The swimming pool was too small. The place for breakfast was not big; it should be improved, and the variety of the food was not much. They should have given 2 card keys for a family room.
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1 people find it helpful
D***s
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Very satisfying service and facilities. All the staff are friendly and provide excellent service.
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1 people find it helpful
S***k
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9.4
/10
Reviewed 11 week(s) ago
Nice hotel and it was pretty cheap so no complaints.
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E***o
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10.0
/10
Reviewed 11 week(s) ago
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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.