Twin Plaza Hotel

Hotels
7.9
/10
Pleasant
5,451 reviews

What Guests Say About Their Stay

fahmi m.

8.5
/ 10
This hotel is perfect for your family or business trip. Strategic located in west jakarta.

Yati

8.5
/ 10
Comfortable rooms, clean, okay breakfast, friendly and kind service. If you go to Jakarta, you can return to this hotel again and highly recommended for other people who want a vacation. Strategic location.
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Adelia S. N.

9.7
/ 10
Yep, it's really the same in the photo, complete, spacious, cozy, clean, good service, good view is also sure! We will always return to stay at the Twin Plaza Hotel!
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niken r.

10.0
/ 10
Clean, comfortable, good breakfast, friendly staff.
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nur w.

8.5
/ 10
Tasty and comfortable close to the heart hospital of our expectations
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In the Area
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Jl. Letjen. S. Parman Kav 93-94 Slipi, Palmerah, Jakarta Barat, Jakarta, Indonesia, 11420

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Twin Plaza Hotel is located in area / city Kota Bambu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Twin Plaza Hotel

Jl. Letjen. S. Parman Kav 93-94 Slipi, Palmerah, Jakarta Barat, Jakarta, Indonesia, 11420
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Lobby Twin Plaza Hotel
Exterior 2 Twin Plaza Hotel

Discover More About Twin Plaza Hotel

Discover Your Perfect Stay at Twin Plaza Hotel

Welcome to Twin Plaza Hotel, your ideal destination for a comfortable and memorable stay in the vibrant city of Jakarta. Whether you're visiting for business or leisure, Twin Plaza Hotel offers a welcoming atmosphere, excellent amenities, and a prime location to explore all that Jakarta has to offer. Room rates at Twin Plaza Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Twin Plaza Hotel Location

Twin Plaza Hotel is conveniently situated in the bustling West Jakarta area, specifically at Jl. Letjen. S. Parman Kav 93-94 Slipi, Palmerah, Jakarta Barat, Jakarta, Indonesia, 11420. This strategic location places you approximately 30 minutes from the city center, depending on traffic, and a manageable distance from major transportation arteries, making it easy to navigate the city. The atmosphere surrounding Twin Plaza Hotel is one of dynamic urban energy, with easy access to commercial hubs and local points of interest. For those looking to immerse themselves in the local culture, the hotel is within reach of vibrant markets and entertainment districts, offering a true taste of Jakarta life.

Twin Plaza Hotel Facilities & Services

Facilities for guests at Twin Plaza Hotel are designed to enhance your comfort and convenience throughout your stay. We pride ourselves on offering a comprehensive range of services to cater to every need.
  • Enjoy a refreshing dip in our outdoor swimming pool, perfect for unwinding after a long day. Operating hours are from 7:00 AM to 7:00 PM, with no additional fees.
  • Maintain your fitness routine at our well-equipped fitness center, open daily from 6:00 AM to 9:00 PM. Access is complimentary for all guests.
  • Indulge in a relaxing massage or rejuvenating treatment at our on-site spa and wellness center. Operating hours are from 10:00 AM to 8:00 PM, with treatments starting from PHP 1,500.
  • Families traveling with children will appreciate our dedicated children's play area, ensuring fun for the little ones. This facility is available from 9:00 AM to 6:00 PM and is free of charge.
  • For guests arriving by car, Twin Plaza Hotel offers complimentary parking space, a valuable amenity for local travelers.
  • Stay connected with complimentary Wi-Fi access available throughout the hotel premises.

Twin Plaza Hotel Room Types

Discover a variety of accommodations designed to suit your preferences with our diverse room types of Twin Plaza Hotel. Each room is thoughtfully appointed to ensure a comfortable and restful experience.
  • Deluxe Room:

    Available with either a City View or Garden View. These rooms are non-smoking and do not feature a bathtub.
  • Executive Room:

    Offering a City View, these rooms are non-smoking and include a bathtub for your added relaxation.
  • Suite:

    Enjoy expansive City Views from our spacious suites. These rooms are non-smoking and come equipped with a bathtub.
  • Family Room:

    Ideal for groups or families, these rooms offer ample space and comfort. Specific views may vary, and they are non-smoking. Bathtub availability may vary, please inquire at the time of booking.
Twin Plaza Hotel is not a pet-friendly establishment, and therefore, no specific conditions or fees for pet accommodation are applicable.

Twin Plaza Hotel Dining & Restaurants

Savor a delightful culinary journey at Twin Plaza Hotel, where our dining venues offer a range of flavors to please every palate.
  • The Plaza Restaurant:

    Our main dining establishment, offering a delectable breakfast buffet from 6:00 AM to 10:00 AM, with an estimated price of PHP 450 per person. For lunch and dinner, enjoy an à la carte menu featuring international and local Indonesian cuisine. Lunch is served from 12:00 PM to 3:00 PM, and dinner from 6:00 PM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 700.
  • The Sky Lounge:

    Located on the rooftop, this bar offers stunning city views and a selection of refreshing beverages and light snacks. Open from 4:00 PM to 12:00 AM, with drinks starting from PHP 250.

Twin Plaza Hotel Nearby Attractions and Activities

Explore the vibrant surroundings of Twin Plaza Hotel with a variety of attractions and activities located in and around the Jakarta Barat area.
  • National Museum of Indonesia:

    Immerse yourself in the rich history and culture of Indonesia at this prominent museum, showcasing a vast collection of artifacts.
  • Istiqlal Mosque:

    Visit Southeast Asia's largest mosque, an architectural marvel and a significant religious landmark.
  • Jakarta Cathedral:

    Located opposite Istiqlal Mosque, this beautiful Roman Catholic cathedral is a testament to religious harmony in the city.
  • Taman Fatahillah (Fatahillah Square):

    Step back in time in this historic square in Old Batavia, surrounded by colonial-era buildings and museums.
  • Central Park Jakarta:

    A large and popular shopping mall offering a wide array of retail, dining, and entertainment options.
If you are looking for other activities around Twin Plaza Hotel, check out the best deals on Traveloka: Recommended activities in Jakarta!

How to Get to Twin Plaza Hotel from the Airport

Navigating your journey to Twin Plaza Hotel is made simple with various transportation options available from the airport. Understanding how to get to Twin Plaza Hotel ensures a smooth start to your visit.
  • Airport Premium Buses:

    Several bus services operate from the airport to key locations in the city. The journey can take approximately 1 to 1.5 hours, with fares ranging from PHP 150 to PHP 250, depending on the service.
  • Metered/Coupon Taxis:

    Taxis are readily available at the airport. Ensure the meter is used or agree on a coupon fare before starting your journey. The estimated fare to Twin Plaza Hotel is between PHP 200 and PHP 350, with a travel time of 45 minutes to 1 hour, subject to traffic conditions.
  • Ride-hailing Services:

    You can book a ride through a ride-hailing service via your smartphone. Prices are comparable to metered taxis, typically ranging from PHP 200 to PHP 350.
  • Twin Plaza Hotel Airport Transfer Service:

    For ultimate convenience and peace of mind, consider the hotel's private airport transfer service. This service can be arranged in advance and offers a seamless transition from the airport directly to the hotel. Please contact the hotel directly for rates and booking information. You can also explore airport transfer services on Traveloka for pre-booked options.

Summary of Why You Should Choose to Stay at Twin Plaza Hotel

Choosing Twin Plaza Hotel for your Jakarta adventure guarantees a blend of comfort, convenience, and excellent value. With a wide range of amenities and a prime location, it’s the perfect base for exploring the city.
  • Prime Location:

    Situated in West Jakarta, offering easy access to key attractions and business districts.
  • Comfortable Accommodations:

    A variety of room types to suit different needs, ensuring a restful stay.
  • Excellent Facilities:

    From a swimming pool and fitness center to dining options, all your needs are catered for.
  • Value for Money:

    Competitive pricing, especially when utilizing promotions.
  • Convenient Access:

    Multiple transportation options available from the airport and within the city.
Discover the best Room availability at Twin Plaza Hotel and start planning your trip. For seamless Booking Twin Plaza Hotel, we recommend using Traveloka.

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All facilities in Twin Plaza Hotel

Functional Hall Twin Plaza Hotel
Functional Hall
Lobby Twin Plaza Hotel
Lobby
Exterior Twin Plaza Hotel
Exterior
Bedroom Twin Plaza Hotel
Bedroom
In-room Bathroom Twin Plaza Hotel
In-room Bathroom

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • WiFi in public area

General

  • AC
  • Ballroom
  • Connecting rooms
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • Refrigerator
  • Shower
  • TV

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • Luggage storage

Nearby Facilities

  • ATM/Banking
  • Supermarket

Family-friendly Facilities

  • Children pool

Things to Do

  • Outdoor pool

Connectivity

  • LAN Internet

Business Facilities

  • Meeting facilities

Accommodation Policy & General Information in Twin Plaza Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Available rooms at Twin Plaza Hotel
252
Number of floors in Twin Plaza Hotel
22
Another facilities in Twin Plaza Hotel
24-hour room service, Room service, WiFi in public area, Ballroom, Connecting rooms

Frequently asked question in Twin Plaza Hotel

What are available facilities at Twin Plaza Hotel?
There are top facilites at Twin Plaza Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Twin Plaza Hotel?
The standard check-in time at Twin Plaza Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of Twin Plaza Hotel?
Twin Plaza Hotel is a 4.0-star hotel.
How many floors does Twin Plaza Hotel have?
Twin Plaza Hotel has 22 floors.
How many rooms are available at Twin Plaza Hotel?
Twin Plaza Hotel has 252 rooms in total.
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More Reviews from Other Guests in Twin Plaza Hotel

7.9
Pleasant
From 5,451 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.7

Location

8.3

Service and Facilites

7.9

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Traveler Reviews Twin Plaza Hotel

Number of reviews per page
20
40
Customer reviews
Karna Karna
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 328 week(s) ago
Book two rooms, one is pretty clean, the other room is a leaky sink, dirty water, stuffy room, the room is rich in old leaking damp, the room smells bad, just super unsatisfactory.
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Devi F.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 328 week(s) ago
The receptionist was friendly, I checked-in and was welcomed and assisted by Ms. Devi, booked a room through Traveloka, coincidentally the price of the room was different if you came straight away, the room was also comfortable I happened to get room 405 with a view to the road, check-out was also assisted with Sis Tiwi.
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2 people find it helpful
Stefanus B. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 329 week(s) ago
The carpet looks dirty, the paint is peeling a lot.
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2 people find it helpful
Prasetyo w.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.7
/10
Reviewed 329 week(s) ago
the room is good and neat but there are still small cockroaches that are very disturbing
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2 people find it helpful
Iqbal M.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
Cozy place at reasonable prices suitable for a break and have quality.
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Benjedid I.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 330 week(s) ago
Lacking electrical plugs, a bit dusty in the room and basic carpet.
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Vika a. d.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 330 week(s) ago
There is no power outlet. There is only 1 behind the TV and even if you make it to the cellphone charge, you can't watch the TV, my room is hot. In front of the door to the room in the corridor there is a leak: (((
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2 people find it helpful
Accommodation's Reply
10 Mar 2020
Dear Ms. Vika Arista Dewi, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Anita I. P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
Fairly decent hotel even though it's been a long time, good food, relaxed atmosphere, please try it still satisfies everyone.
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1 people find it helpful
Accommodation's Reply
10 Mar 2020
Dear Mr/Mrs, Prasetio Junaiarto Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Metheya Yohana
icon-origin-TRAVELOKA
4.8
/10
Reviewed 331 week(s) ago
I lost my item and the hotel won't take responsibility.
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Accommodation's Reply
10 Mar 2020
Dear Mrs. Metheya, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Mohammad B. P.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.4
/10
Reviewed 331 week(s) ago
Dust on the carpet, gosh. I think it needs rejuvenation. Breakfast menu is also lacking.
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Accommodation's Reply
10 Mar 2020
Dear Mr. Mohammad Bayu Prakoso, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
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Donny A. E.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 331 week(s) ago
Strategic place, near by malls
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Accommodation's Reply
10 Mar 2020
Dear Mr/Mrs , Donny Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Deby D.
icon-Medical
Medical
icon-origin-TRAVELOKA
5.5
/10
Reviewed 331 week(s) ago
The hotel is said to be a 4 star, but the service and facilities are a minus. Ma'am the receptionist is so dirty there is no smile. The sink is a lot of small animals like fleas. restaurant menu is not complete. room smells musty. There is no hairdryer in the bathroom. the towel is really messy. A plus: the mattress is big and the cooking is good.
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2 people find it helpful
Accommodation's Reply
10 Mar 2020
Dear Ms. Sugiarti, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Alpina Wiwik
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 331 week(s) ago
The room was old, the lights in the room did not work, the service at the reception was not friendly and curt.
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1 people find it helpful
Accommodation's Reply
03 Mar 2020
Dear Ms. Alpina, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Diah K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 332 week(s) ago
old building, dingy, restroom is dirty, bed has a dammed smell, curtain is dirty.
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Accommodation's Reply
03 Mar 2020
Dear Ms. Diah, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
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Muhammad A. K.
icon-Business
Business
icon-origin-TRAVELOKA
8.9
/10
Reviewed 332 week(s) ago
The service is good, friendly and the location is quite strategic.
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Accommodation's Reply
03 Mar 2020
Dear Mr/Mrs , Muhammad Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Ummuhani Ummuhani
icon-origin-TRAVELOKA
6.0
/10
Reviewed 332 week(s) ago
The hotel is poorly maintained, the elevator is worn out, it also smells like a humid room from along the corridor to the sd room, dirty carpet, small bathroom and a black glass bathroom partition like black moldy. I stayed on the floor. 3 room 303, The outside of the room in the corridor is like something is leaking from the bathroom because the carpet is wet. This is my first and last stay.
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Accommodation's Reply
03 Mar 2020
Dear Ms. Ummuhani, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Jeni H. C.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 332 week(s) ago
Dusty carpet, old hotel, but check-in was fast.
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Accommodation's Reply
03 Mar 2020
Dear Ms.Jeni, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Lie M. N.
icon-Family
Family
icon-origin-TRAVELOKA
5.2
/10
Reviewed 333 week(s) ago
Bitchy reception, dirty room, small water.
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Lia S. K.
icon-Business
Business
icon-origin-TRAVELOKA
5.9
/10
Reviewed 333 week(s) ago
need improvement on room and corridor cleanliness, when I first walking into the bath room, there was a dead cockroach lying on the floor and some kind of “black liquid” beside it. there was also lizard droppings (or in Indonesia you called it cicak) on the table. I didn't take a picture of it because I was too disgusted. the bath up also dirty. everything else is fine, the breakfast is fine, the room services is fine.
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Accommodation's Reply
24 Feb 2020
Dear Ms. Lia, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Rina Rina
icon-origin-TRAVELOKA
6.0
/10
Reviewed 333 week(s) ago
Moist, the glass that sounds when it rains, I found 3 tinya cockroach inside the room.
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Accommodation's Reply
24 Feb 2020
Dear Ms. Rina, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologize for the inconvenience during your stay at Twin Plaza Hotel. We assure you that Twin Plaza Hotel will do its utmost to ensure guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Number of reviews per page
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40

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Bedroom 4 Twin Plaza Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
7.9
Pleasant
From 5,451 reviews
Provided by travelers on
Cleanliness

7.8

Room Comfort

7.8

Meal

7.7

Location

8.3

Service and Facilites

7.9

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Twin Plaza Hotel

Number of reviews per page
20
40
Customer reviews
Karna Karna
icon-Business
Business
icon-origin-TRAVELOKA
5.7
/10
Reviewed 328 week(s) ago
Book two rooms, one is pretty clean, the other room is a leaky sink, dirty water, stuffy room, the room is rich in old leaking damp, the room smells bad, just super unsatisfactory.
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Find this review helpful?
Devi F.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 328 week(s) ago
The receptionist was friendly, I checked-in and was welcomed and assisted by Ms. Devi, booked a room through Traveloka, coincidentally the price of the room was different if you came straight away, the room was also comfortable I happened to get room 405 with a view to the road, check-out was also assisted with Sis Tiwi.
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2 people find it helpful
Stefanus B. P.
icon-Business
Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 329 week(s) ago
The carpet looks dirty, the paint is peeling a lot.
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2 people find it helpful
Prasetyo w.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.7
/10
Reviewed 329 week(s) ago
the room is good and neat but there are still small cockroaches that are very disturbing
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2 people find it helpful
Iqbal M.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
Cozy place at reasonable prices suitable for a break and have quality.
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Benjedid I.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 330 week(s) ago
Lacking electrical plugs, a bit dusty in the room and basic carpet.
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Vika a. d.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 330 week(s) ago
There is no power outlet. There is only 1 behind the TV and even if you make it to the cellphone charge, you can't watch the TV, my room is hot. In front of the door to the room in the corridor there is a leak: (((
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2 people find it helpful
Accommodation's Reply
10 Mar 2020
Dear Ms. Vika Arista Dewi, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Anita I. P.
icon-Family
Family
icon-origin-TRAVELOKA
8.5
/10
Reviewed 330 week(s) ago
Fairly decent hotel even though it's been a long time, good food, relaxed atmosphere, please try it still satisfies everyone.
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1 people find it helpful
Accommodation's Reply
10 Mar 2020
Dear Mr/Mrs, Prasetio Junaiarto Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Metheya Yohana
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4.8
/10
Reviewed 331 week(s) ago
I lost my item and the hotel won't take responsibility.
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Accommodation's Reply
10 Mar 2020
Dear Mrs. Metheya, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Mohammad B. P.
icon-Romantic
Romantic
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6.4
/10
Reviewed 331 week(s) ago
Dust on the carpet, gosh. I think it needs rejuvenation. Breakfast menu is also lacking.
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Accommodation's Reply
10 Mar 2020
Dear Mr. Mohammad Bayu Prakoso, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
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Donny A. E.
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 331 week(s) ago
Strategic place, near by malls
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Accommodation's Reply
10 Mar 2020
Dear Mr/Mrs , Donny Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Deby D.
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Medical
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5.5
/10
Reviewed 331 week(s) ago
The hotel is said to be a 4 star, but the service and facilities are a minus. Ma'am the receptionist is so dirty there is no smile. The sink is a lot of small animals like fleas. restaurant menu is not complete. room smells musty. There is no hairdryer in the bathroom. the towel is really messy. A plus: the mattress is big and the cooking is good.
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Accommodation's Reply
10 Mar 2020
Dear Ms. Sugiarti, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana
Alpina Wiwik
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 331 week(s) ago
The room was old, the lights in the room did not work, the service at the reception was not friendly and curt.
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Accommodation's Reply
03 Mar 2020
Dear Ms. Alpina, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Diah K.
icon-origin-TRAVELOKA
6.0
/10
Reviewed 332 week(s) ago
old building, dingy, restroom is dirty, bed has a dammed smell, curtain is dirty.
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Accommodation's Reply
03 Mar 2020
Dear Ms. Diah, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
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Muhammad A. K.
icon-Business
Business
icon-origin-TRAVELOKA
8.9
/10
Reviewed 332 week(s) ago
The service is good, friendly and the location is quite strategic.
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Accommodation's Reply
03 Mar 2020
Dear Mr/Mrs , Muhammad Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers and are delighted that you have enjoyed your stay with us. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Ummuhani Ummuhani
icon-origin-TRAVELOKA
6.0
/10
Reviewed 332 week(s) ago
The hotel is poorly maintained, the elevator is worn out, it also smells like a humid room from along the corridor to the sd room, dirty carpet, small bathroom and a black glass bathroom partition like black moldy. I stayed on the floor. 3 room 303, The outside of the room in the corridor is like something is leaking from the bathroom because the carpet is wet. This is my first and last stay.
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Accommodation's Reply
03 Mar 2020
Dear Ms. Ummuhani, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Jeni H. C.
icon-origin-TRAVELOKA
6.3
/10
Reviewed 332 week(s) ago
Dusty carpet, old hotel, but check-in was fast.
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Accommodation's Reply
03 Mar 2020
Dear Ms.Jeni, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Lie M. N.
icon-Family
Family
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5.2
/10
Reviewed 333 week(s) ago
Bitchy reception, dirty room, small water.
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Lia S. K.
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Business
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5.9
/10
Reviewed 333 week(s) ago
need improvement on room and corridor cleanliness, when I first walking into the bath room, there was a dead cockroach lying on the floor and some kind of “black liquid” beside it. there was also lizard droppings (or in Indonesia you called it cicak) on the table. I didn't take a picture of it because I was too disgusted. the bath up also dirty. everything else is fine, the breakfast is fine, the room services is fine.
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Accommodation's Reply
24 Feb 2020
Dear Ms. Lia, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologies for the inconvenience during your stay at Twin Plaza Hotel.We assure you that Twin Plaza Hotel will do its utmost to ensure the guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
Rina Rina
icon-origin-TRAVELOKA
6.0
/10
Reviewed 333 week(s) ago
Moist, the glass that sounds when it rains, I found 3 tinya cockroach inside the room.
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Accommodation's Reply
24 Feb 2020
Dear Ms. Rina, Warmest Greetings from Twin Plaza Hotel & Office Tower, Thank you for staying at Twin Plaza Hotel & Office Tower and writing review about your experience stay at Twin Plaza Hotel. We greatly appreciate for taking time to share your stay experience with Traveloka viewers. First of all, we would like to apologize for the inconvenience during your stay at Twin Plaza Hotel. We assure you that Twin Plaza Hotel will do its utmost to ensure guest satisfaction and always gives you our very best service. We look forward to welcoming you back to Twin Hotel & Office Tower in the near future. Regards, Dina Noviana General Manager
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