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Hotel Genziana

Hotels
6.0
/10
Pleasant
258 reviews

What Guests Say About Their Stay

Annie

10.0
/ 10
Room was spacious, very clean, modern. Priv bath good. Bed comfy. Location in good spot. A/C worked well. You need to set your temp with front desk, not controlled from inside room. Room had refrigerator, did not work. You could use refrigerator at front desk. Breakfast not on site, 2 min walk away. No lift. The actual short walkway street it is on, maybe a little shady at night, but off a main street, so all good. Front desk staff very nice. 15 min easy walk from main train station Principle. Luggage storage.

Ewelina

10.0
/ 10
Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.

Verified traveler

10.0
/ 10
Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
In the Area
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Vico delle Mele 7, Genova, Metropolitan City of Genova, Liguria, Italy, 16123

Main Facilities

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24-Hour Front Desk
WiFi
Hotel Genziana is located in area / city Genoa. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Hotel Genziana

Vico delle Mele 7, Genova, Metropolitan City of Genova, Liguria, Italy, 16123
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Location


Hotel Genziana is located in area / city Genoa.

About Hotel Genziana

Hotel Genziana is the right choice for you who are looking for affordable accommodation in Genoa.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Hotel Genziana is the ideal choice for you who are looking for a comfortable yet affordable accommodation.

All facilities in Hotel Genziana

Others Hotel Genziana
Others

Hotel Services

  • Laundry service
  • Luggage storage
  • Express check-in
  • Express check-out
  • Multilingual staff
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Smoke-free area
  • Safety deposit box
  • Coffee/tea in lobby

Food and Drinks

  • Breakfast
  • Bar

Connectivity

  • Free WiFi

In-room Facilities

  • TV

Accommodation Policy & General Information in Hotel Genziana

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for local cuisine breakfast: approximately EUR 5.0 for adults and EUR 5.0 for children
  • Nearby parking fee: EUR 18 per day (984 ft away)
  • Rollaway bed fee: EUR 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 8 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

Check-in/Check-out Time

Check-in:
14:00 - 23:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 14:00 - 23:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Hotel Genziana
13
Number of floors in Hotel Genziana
2
Another facilities in Hotel Genziana
Laundry service, Luggage storage, Express check-in, Express check-out, Multilingual staff

Frequently asked question in Hotel Genziana

What are available facilities at Hotel Genziana?
There are top facilites at Hotel Genziana such as 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Hotel Genziana?
The standard check-in time at Hotel Genziana is starting from 14:00 - 23:00 while the latest check-out time is at Before 11:00
Does Hotel Genziana provide breakfast?
Yes, Hotel Genziana provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Hotel Genziana?
Hotel Genziana is a 1.0-star hotel.
How many floors does Hotel Genziana have?
Hotel Genziana has 2 floors.
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More Reviews from Other Guests in Hotel Genziana

Overall Ratings & Reviews Hotel Genziana

Other sources (258)
6.0
Pleasant
From 258 reviews
Cleanliness

6.4

Room Comfort

5.6

Location

8.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Hotel Genziana

Number of reviews per page
20
40
Top reviews
Annie
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Room was spacious, very clean, modern. Priv bath good. Bed comfy. Location in good spot. A/C worked well. You need to set your temp with front desk, not controlled from inside room. Room had refrigerator, did not work. You could use refrigerator at front desk. Breakfast not on site, 2 min walk away. No lift. The actual short walkway street it is on, maybe a little shady at night, but off a main street, so all good. Front desk staff very nice. 15 min easy walk from main train station Principle. Luggage storage.
Read More
Lauren Berry
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.
Read More
Perry
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...
Charles
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

I was impressed with the hotel. Though I was two minded initially due to its reviews from others, my wife and I had a good stay, all considering. I travel often therefore its important to me that the booked hotel is as expected. The only one thing I will ask is I was advised that if I stayed at the Marina Antico parking I would get 50 % off parking. I paid from 26 Apr 0154hrsto this morning at approximately 0815 hrs - 56 euros. Is that the correct amount? Again just double checking so am aware, as it seemed a little expensive. Thank you
Read More
Anna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine. Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.
Read More
Ewelina
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Verified traveler
10.0
/10
Reviewed 185 week(s) ago

Hotels.com verified review

Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Read More
Verified traveler
2.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Oliver
6.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
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Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
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Mohsen
4.0
/10
Reviewed 399 week(s) ago

Hotels.com verified review

the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
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Jasmine
4.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
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Falak
6.0
/10
Reviewed 431 week(s) ago

Hotels.com verified review

Hotel said it had parking. It took us an hour to find somewhere to park. It was 900 meters from tge hotel. Super sketchy area. Hotel is a little run down. Staff was friendly.
Verified traveler
6.0
/10
Reviewed 436 week(s) ago

Expedia Group verified review

So we didn't realize this when we booked the room, but apparently it's ok for hookers to be on the streets around here...just beware they might be near the entrance outside. The hotel itself is fine. It's too bad the location isn't better.
Verified traveler
2.0
/10
Reviewed 442 week(s) ago

Expedia Group verified review

It took us a long time navigating the back streets to find this hotel and once we did we were met with prostitutes and drug addicts in the surrounding doorways. We did not feel safe one bit. The staff when we checked in did not have much of a clue about the process of checking us in and kept calling us back to take photos of our passports on their phones. The room was below basic standard, the beds were uncomfortable and unstable and did nothing to make me feel comfortable with staying, not to mention the room smelling of cigarettes even though we were told it was a non-smoking room.. Within 20 minutes I had found that an international chain hotel in the city still had rooms and gladly paid an extortionate amount in order to enjoy my time in Genoa and feel safe in the meantime. Please, whatever you do, avoid this at all costs and avoid the back streets with your life! Upon checking out the staff questioned what was wrong with us and told us that the prostitutes and rug addicts were "nothing to worry about".
Read More
Adrian
4.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

My taxi driver didn't know where this hotel was - but that was understandable because it is hidden down a series of back streets. I had to ask a local policeman to find it. The hotel would be OK if it was in a better location. It has a 24/7 reception and my room was a comfortable temperature and my bed was also quite comfortable. However, the bed had sprung slats - like temporary beds - and on two occasions I fell through it and had to replace the slats. I soon learned that I could lie on the bed but not sit on it. The room was basic - no fridge or kettle, the TV didn't work, no hot water and some light bulbs were missing. On the plus side, it felt safe in an area of town that wouldn't encourage you to wander the streets at night.
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ALEX
2.0
/10
Reviewed 445 week(s) ago

Hotels.com verified review

First this is a hostel, not a hotel. We had to share the bath with 5 rooms.Both beds were broken. Slept on floor first night then they moved us to another room. Location in old town centre is problematic. Area is completely infested with Africans who hang out on the streets, in the tunnels, in the parks, everywhere all night long talking loud yelling fighting singing. they congregate in small alleys and streets intersections in groups such that you have to brush by them to go by. They offer you drugs, and their women stand in doorways whispering if you want a good time don't stay in old city centre, don't go there at night period we won't be back to Genova at all ever
Read More
Mateusz
8.0
/10
Reviewed 448 week(s) ago

Expedia Group verified review

Nice and clean room. Very close to all city attractions. The only problem it was no air condition in room its really hard to sleep when is to hot.
Randy
8.0
/10
Reviewed 448 week(s) ago

Hotels.com verified review

For a 1 star the facility was fine - clean and comfortable. The neighbourhood was rather sketchy but that was made worse by arriving in the dark. Not the easiest place to find and difficult access with little parking close by. Overall it was okay.
pleasant and cheapish
6.0
/10
Reviewed 449 week(s) ago

Hotels.com verified review

As for one star hotel the hotel wasn't too bad, it could do with a revamp and then they could charge double but seriously it's OK. Main thing it is clean and the front reception are very friendly. The hotel is centrally located in the old town. One thing I must say if you want a quiet room ask for a room in rear of hotel as it can get very noisy. Apparently the area in which the hotel is located has been and still is a red light district for many centuries.
Read More
Number of reviews per page
20
40

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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Hotel Genziana

Other sources (258)
6.0
Pleasant
From 258 reviews
Cleanliness

6.4

Room Comfort

5.6

Location

8.0

Service and Facilites

7.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Hotel Genziana

Number of reviews per page
20
40
Top reviews
Annie
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Room was spacious, very clean, modern. Priv bath good. Bed comfy. Location in good spot. A/C worked well. You need to set your temp with front desk, not controlled from inside room. Room had refrigerator, did not work. You could use refrigerator at front desk. Breakfast not on site, 2 min walk away. No lift. The actual short walkway street it is on, maybe a little shady at night, but off a main street, so all good. Front desk staff very nice. 15 min easy walk from main train station Principle. Luggage storage.
Read More
Lauren Berry
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

This hotel made my worste nightmare a reality. After traveling from the south of Italy we arrived at the hotel at 10:45. There were people sleeping on the streets and not a clean area at all. This was the ONLY time in 3 weeks in Italy we were scared. I had prePAID, booked this hotel for 3 nights. When we arrived at the hotel we were told there were NO ROOMS for us. No text, email NOTHING!!! Although the Genoa had taxis the taxis would not even come to the area. I am still fighting with them to get my money back. If 0 stars were an option it would be it. I SHOULD SAY THE MAN WORKING THE FRONT DESK WAS VERY NICE AND TRIED TO HELP. I would only recommend this place to someone you dont like.
Read More
Perry
icon-Business and Leisure Family
Business and Leisure Family
2.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

I would definitely not return. It was very noisy as we were on the first floor, squeaking doors and people coming in all hours... NOT AGAIN. stay clear...
Charles
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

I was impressed with the hotel. Though I was two minded initially due to its reviews from others, my wife and I had a good stay, all considering. I travel often therefore its important to me that the booked hotel is as expected. The only one thing I will ask is I was advised that if I stayed at the Marina Antico parking I would get 50 % off parking. I paid from 26 Apr 0154hrsto this morning at approximately 0815 hrs - 56 euros. Is that the correct amount? Again just double checking so am aware, as it seemed a little expensive. Thank you
Read More
Anna
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 89 week(s) ago

Expedia Group verified review

This is the worst area to stay in. Absolutely unsafe. And the amenities offered by the property are incorrect, there are no laundry facilities unless you would like to walk down the street and be accosted to buy drugs on your way. Private bathrooms are outside the room which is inconvenient, and streets are awful, noisy and unsafe. As an added bonus, prior to staying here we requested information about parking within the ZTL and were told the local parking complex at Marina Antico would provide day passes and discounted parking, and there was no ZTL pass, and when we asked again at the property, they said they knew nothing about it, so we received a fine. Bad hotel for tourists all around, and just forget it if you don't speak Italian because you will be treated in a wildly condescending manner, which is quite rich for a hotel such as this.
Read More
Ewelina
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 181 week(s) ago

Expedia Group verified review

Amazing staff, everything was like one the picture, the only thing was air conditioning which was faulty, apart from that good value for money, very clean place, I will stay again there with my 2 other friends.
Verified traveler
10.0
/10
Reviewed 185 week(s) ago

Hotels.com verified review

Overall I had a great experience. The room was clean and it’s in a great location. The front desk staff were very kind and had lots of good recommendations for places to go and where to eat. The hotel is similar to a hostel in that you can get a shared or private bathroom. It felt safe and comfortable and I would recommend for anyone looking for a simple place in a central location.
Read More
Verified traveler
2.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

I do not advise anyone very bad, the only close location to the train station and the market, and everything else is creepy
Oliver
6.0
/10
Reviewed 347 week(s) ago

Hotels.com verified review

Located in an area frequented by prostitutes. Initially hard to locate. Hotel is still under refurbishment so holes in walls, dust, bare wires about. No air conditioning. No sink or toilet in the room, but a completely see through, non privacy shower. Grubby private bathroom was severaldoors down and my what was booked for. Once you dodge the hookers, you are close to either the aquarium or piazza Ducale. Not even a one star hotel currently. Would not recommend.
Read More
Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

I have mixed feelings about our stay at this hotel. The good thing is that it`s in the city centre basically in 10 mins walking distance from everything. The front desk is open 0-24 so there is always someone there if you need anything. The rooms are very basic but clean, altough the shared bathroom could be in better condition. Towels and toiletries are given, the wifi is good. The receptionists speak mostly Italian but also a bit of English and they are friendly. Even though the location is convenient also a bit risky: looks like a very dodgy area of the city with prostitutes, drug addicts, thieves, loud noise and shouting during night. We were asked to leave the keys at the reception when we went anywhere - we were concerned to leave anything valuable in the room but also worried to bring it with ourselves as we didn`t feel safe on the streets (we have witnessed a theft and an ambulance call for an overdosed person...). So in summary, the hotel is good enough for a night but the area is clearly not the safest!
Read More
Mohsen
4.0
/10
Reviewed 399 week(s) ago

Hotels.com verified review

the stuff in hotel was not kind and had no energy to answer our question about city , really rude , is not any elevator at hotel and you should go by steps . the room was old , bed was horrible and noisy , not any air air conditioner at home and is really difficult to sleep at the night . i never recommend this hotel specially at the summer .
Read More
Jasmine
4.0
/10
Reviewed 405 week(s) ago

Expedia Group verified review

Hotel is in a good location as it only takes a few minutes to get to the centre however the streets surrounding the hotel get very dangerous in the evening, me and my boyfriend feared for our safety majorly and were almost robbed 2 minutes from the hotel. There is also a lot of noise throughout the night making it impossible to sleep as well as there being no ac.
Read More
Falak
6.0
/10
Reviewed 431 week(s) ago

Hotels.com verified review

Hotel said it had parking. It took us an hour to find somewhere to park. It was 900 meters from tge hotel. Super sketchy area. Hotel is a little run down. Staff was friendly.
Verified traveler
6.0
/10
Reviewed 436 week(s) ago

Expedia Group verified review

So we didn't realize this when we booked the room, but apparently it's ok for hookers to be on the streets around here...just beware they might be near the entrance outside. The hotel itself is fine. It's too bad the location isn't better.
Verified traveler
2.0
/10
Reviewed 442 week(s) ago

Expedia Group verified review

It took us a long time navigating the back streets to find this hotel and once we did we were met with prostitutes and drug addicts in the surrounding doorways. We did not feel safe one bit. The staff when we checked in did not have much of a clue about the process of checking us in and kept calling us back to take photos of our passports on their phones. The room was below basic standard, the beds were uncomfortable and unstable and did nothing to make me feel comfortable with staying, not to mention the room smelling of cigarettes even though we were told it was a non-smoking room.. Within 20 minutes I had found that an international chain hotel in the city still had rooms and gladly paid an extortionate amount in order to enjoy my time in Genoa and feel safe in the meantime. Please, whatever you do, avoid this at all costs and avoid the back streets with your life! Upon checking out the staff questioned what was wrong with us and told us that the prostitutes and rug addicts were "nothing to worry about".
Read More
Adrian
4.0
/10
Reviewed 443 week(s) ago

Expedia Group verified review

My taxi driver didn't know where this hotel was - but that was understandable because it is hidden down a series of back streets. I had to ask a local policeman to find it. The hotel would be OK if it was in a better location. It has a 24/7 reception and my room was a comfortable temperature and my bed was also quite comfortable. However, the bed had sprung slats - like temporary beds - and on two occasions I fell through it and had to replace the slats. I soon learned that I could lie on the bed but not sit on it. The room was basic - no fridge or kettle, the TV didn't work, no hot water and some light bulbs were missing. On the plus side, it felt safe in an area of town that wouldn't encourage you to wander the streets at night.
Read More
ALEX
2.0
/10
Reviewed 445 week(s) ago

Hotels.com verified review

First this is a hostel, not a hotel. We had to share the bath with 5 rooms.Both beds were broken. Slept on floor first night then they moved us to another room. Location in old town centre is problematic. Area is completely infested with Africans who hang out on the streets, in the tunnels, in the parks, everywhere all night long talking loud yelling fighting singing. they congregate in small alleys and streets intersections in groups such that you have to brush by them to go by. They offer you drugs, and their women stand in doorways whispering if you want a good time don't stay in old city centre, don't go there at night period we won't be back to Genova at all ever
Read More
Mateusz
8.0
/10
Reviewed 448 week(s) ago

Expedia Group verified review

Nice and clean room. Very close to all city attractions. The only problem it was no air condition in room its really hard to sleep when is to hot.
Randy
8.0
/10
Reviewed 448 week(s) ago

Hotels.com verified review

For a 1 star the facility was fine - clean and comfortable. The neighbourhood was rather sketchy but that was made worse by arriving in the dark. Not the easiest place to find and difficult access with little parking close by. Overall it was okay.
pleasant and cheapish
6.0
/10
Reviewed 449 week(s) ago

Hotels.com verified review

As for one star hotel the hotel wasn't too bad, it could do with a revamp and then they could charge double but seriously it's OK. Main thing it is clean and the front reception are very friendly. The hotel is centrally located in the old town. One thing I must say if you want a quiet room ask for a room in rear of hotel as it can get very noisy. Apparently the area in which the hotel is located has been and still is a red light district for many centuries.
Read More
Number of reviews per page
20
40