Arima Grand Hotel

Everything is perfectly perfect except they don’t keep luggage after checking out. I have never seen hotels that have no service for it. It’s awful.

Staff are extremely friendly & helpful.

Arima grand hotelhas shuttle to and from the bus station. The staff, amenities and the whole property were top notch. The souvenir shop had some of the top items from town. The onsens were big and spacious. The onsen on the 9th floor had breathtaking view and the onsens on the ground level overlook a bamboo forest. The food was excellent and the service was impeccable! Loved this place, would certainly go back. Highly recommended!

Everything is good except two: Dinner is all fully booked. Need to reserve before you arrive. Also, the returning shuttle requires phone booking. And they don’t come as said on every hour at 20:40 min.

Very good. Staff were so nice and helpful. The onsen facilities were lovely. The room was lovely and clean. There’s a short uphill walk to the hotel from the bus or train station so be sure to call the hotel upon arrival to arrange a shuttle collection.

Very clean !!! Spotless. Attention to detail was spot on !!! People weee super nice , friendly and very helpful!

Excellent & beautiful scenery !!

Dining option was limited for solo traveller.

Great service and attention to detail was impressive.

Great place to relax and enjoy the onsen at the hotel and others in the area.

Nice area and great hot springs

Facilities were amazing. Onsen quality was superb. Rooms are very spacious and comfortable. Downside of the hotel was the location as it is on a hill. Hotel offers shuttle to/from the hotel to nearby bus and rail station, but to request pick up from outside requires calling the hotel. As international tourist, I do not have access to local calls.

Second time here. Renovated. Clean. Staff helpful and efficient. Would want to come back again.

Great onsen facilities, great food!

Love the way they provide guests service!

Superior service and exceptional amenities!!

Absolutely amazing everything the room ,breakfast , amenities. The baths itself are just breathtaking!!!and the view ! service ! everything !!!I can’t wait to come back.

The room and public baths are wonderful. The included breakfast buffet is crowded and the quality is just okay. The restaurant food is expensive and the quality and taste is just okay. Overall I really like the hotel and baths, but we ran into a big problem. They claimed they couldn’t feed us dinner, because they were booked up. They gave us a room service menu that began at 9:00 pm and offers soba and udon. I was pretty upset to pay $375 a night and no dinner. We checked back several times and nothing. That night was dark, windy, and pouring rain and there is nothing else nearby. We waited until 9:00 pm and called room service. They answered and said sorry room service isn’t available today. What!!?? We asked the front desk, absolutely nothing available. So, no dinner. I was very polite and explained we were not happy, but they just smiled and didn’t care. Very disappointing. So beware.

best view in Arima onsen, evryhing is greats!

Nice hotel will be back