Arima Grand Hotel

every staff very helpful. the room super clean. the spa very good as well. onsen is huge ~ highly recommend. amazing team! best experience

Great balance between modern facilities and great historical famous onsen

Everything was spectacular Awesome amenities, staffs super nice, perfect onsen Thank you everyone My parents loved it so much

Overall great onsen hotel. Modern facility and beautiful view. Wish I had an extra day here

Experience was great, staff was super helpful and friendly and the room was beautiful. The shuttle service was great and really allowed us to experience the town to the fullest. The Kaiseki dinner options really let us feel like we were getting the full experience of the Japanese culture. The only down side was that the tattoos policy is very restrictive, only one small tattoo is allowed. Since my husband and I had either more than one or they were large we were not able to enjoy the public baths and had to pay additional fees and schedule the private onsens. We still enjoyed it and the private baths were easy to schedule, beautiful and very fairly priced but we would have liked to enjoy the public baths as well so we could have access to the cold water tub and sauna. Overall amazing experience, definitely will be coming back, but with Tattoo cover ups.

We had a wonderful stay at Arima Grand. One of our favorite parts of our trip to Japan. I highly recommend staying in a ryokan at least for a short time when you visit Japan. You are provided sized yakutas that you wear during the stay. The onsen is beautiful and not crowded. By staying here we felt a deeper connection to the Japanese culture. The included 9 course omakse is heavenly if you are open minded to try new foods including several raw dishes and usually ends with a Kobe beef entree. The included breakfast buffet with Japanese, Chinese and American items was among the best I have ever experienced. Our room was a suite with Western and Japanese elements including tatami floors with futons and elevated 2 twin beds, a separate bidet toilet from the shower area, and an included unlimited alcoholic and non alcoholic mini bar. The included meals, onsen, rooms and yakutas are WELL worth the higher cost. Service was fantastic. We enjoyed the game room for the kids and the gift shop as well. The only downside was that it is a bit off the beaten path from Kobe but we used it as a home base from our day trips to Kyoto and Osaka. Day trips on the Shinkansen from Kobe were $10 and 15-20 minute rides. It was a true luxury to be able to come home to a 9 course dinner followed by a dip in the onsen before bed. 10 out of 10!

Nice staffs

Generally a good place to visit for rest and relax

Incredible service, kaiseki, and room. Amenities were top notch, I didn't even make it into the town I enjoyed the room so much. I wish I could've stayed longer! Really wonderful experience for my family to get together and enjoy. One thing I didn't expect - our room was in a special area that didn't allow a local friend of mine to visit without a $75 extra charge. A shame because the room was so spacious and I had ordered a cake to share. Just something to be wary of if booking a room with a private bath.

Great service

The staffs are courteous

Clean facility. Friendly staff

Everything is perfectly perfect except they don’t keep luggage after checking out. I have never seen hotels that have no service for it. It’s awful.

Staff are extremely friendly & helpful.

Arima grand hotelhas shuttle to and from the bus station. The staff, amenities and the whole property were top notch. The souvenir shop had some of the top items from town. The onsens were big and spacious. The onsen on the 9th floor had breathtaking view and the onsens on the ground level overlook a bamboo forest. The food was excellent and the service was impeccable! Loved this place, would certainly go back. Highly recommended!

Everything is good except two: Dinner is all fully booked. Need to reserve before you arrive. Also, the returning shuttle requires phone booking. And they don’t come as said on every hour at 20:40 min.

Very good. Staff were so nice and helpful. The onsen facilities were lovely. The room was lovely and clean. There’s a short uphill walk to the hotel from the bus or train station so be sure to call the hotel upon arrival to arrange a shuttle collection.

Very clean !!! Spotless. Attention to detail was spot on !!! People weee super nice , friendly and very helpful!

Excellent & beautiful scenery !!

Dining option was limited for solo traveller.