Candeo Hotels Omiya

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The property looked very new and clean. It is located near the Omiya station, and its access from the station is excellent.

Laundry was handy to have. We had to leave our 2 suitcases that had broken wheels and they charged a fee but we were grateful to have the option to leave them. Room was great size

Easy. Staff moved all of luggage to our room before we officially checked in at 9:30 pm. So helpful to store it then move it. Thank you.

This was my second stay, and I really appreciate that this hotel is one of the newer and more comfortable options in the area. The three-bed room is surprisingly spacious for being so close to a major station, and the beds are very comfortable. The location is excellent, and the spa on the 14th floor is a lovely bonus. There were a few small inconsistencies—like some carpet stains, fluctuating spa temperatures, and mixed interactions with staff—but overall my stay was pleasant. Email response time was a bit slow, but I’m genuinely grateful that they were willing to hold my luggage for several days before check-in. With the front desk tucked away at the back of the 13th floor, the hotel seems set up for minimal staff interaction, which might explain some of the communication delays. Even so, it’s a convenient and comfortable choice, especially for groups who need three real beds rather than a sofa bed.

Clean room and the layout of room is considered spacious in Japan. Friendly and helpful staffs. We like that the hotel have coin laundry machines with dryer are available. Close to train station, convenient access.

Nice and clean hotel. The staffs are helpful.

Onsen and breakfast were both too crowded and it was a bit overpriced

Clean rooms

Breakfast menu was great and a beautiful restaurant space. Laundry was convenient and easy to figure out.

The room was clean and the staff were accommodating.

Close to sration, convenient for 1 night stay before heading north to Tohoku region. Very quiet, nice Onsen, nice breakfast

Rooftop-Spa free to use was a feature.

Room was small and beds were lower than we're use to, but the mattress was comfortable. Quiet room with no street noise. Very quiet room.

Rooms are nice and decent size. Staff is friendly. Laundry situation is pretty poor. 4 machines, one of which was broken. Constantly in use with people waiting in the laundry room.

nice clean hotel, elevators are a bit slow

Room was not very clean. Found food crumbs and toenail on carpet.

We stayed for five nights so our son could play with a nearby football academy. We knew we would need space to have comfortable downtime in the hotel room and also room to eat meals. Candeo Omiya was great in that it had three dedicated beds and a couch with enough space for us all to sit comfortably. We also made good use of the laundry on the 14th floor.

This is a Japanese business hotel, made for 1 or 2 people for 1 or 2 nights. We stayed with 3 people for 4 nights. The rooms have no shelves or closets. Only hangers on a bar against the wall. There is no safe for valuables. And only a 3 foot wide walking area at the foot of the bed to the door.

Candeo Hotel Omiya was a jewell: Beautiful, modern, gorgeous architecture, wonderful spa, and A+ breakfast.