Musashino Bekkan

Others
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9.2
/10
Exceptional
525 reviews

What Guests Say About Their Stay

Boglarka

10.0
/ 10
The most amazing staff who has shown us nothing but the ultimate kindness and courtesy. The place is breathtaking the beautiful and it is one of those places you never want to leave. The rooms were stunning; clean and truly offers relaxation to the absolute Max. I did not want to leave and miss these people already.

Kathryn

10.0
/ 10
Our state was excellent!!! The hospitality was warm and welcoming., the dinner and breakfast served in our room was fantastic and we enjoyed the Tatami style. We enjoyed the onsets, especially the two private ones. Everything felt so authentic it was exactly what we were hoping for.

Natasha

10.0
/ 10
Dinner and breakfast were fresh and delicious! There were many parts of it that we got to try and experience which was a lot of fun. The private onsen in our room and the one that is available to use was super relaxing and soothing after a long day of travel. The room was spacious and very cozy as well.
In the Area
See Map
425-1 Miyanoshita, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0404

Main Facilities

Read More
24-Hour Front Desk
Parking
WiFi
Staying at Musashino Bekkan is a good choice when you are visiting Hakone. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Musashino Bekkan

425-1 Miyanoshita, Kanagawa, Ashigarashimo, Kanto, Japan, 250-0404
Discover More Places
Lobby Musashino Bekkan
Lobby 2 Musashino Bekkan

Discover More About Musashino Bekkan

General
Near Hakone Open Air Museum

Location
With a stay at Musashino Bekkan in Hakone (Miyanoshita), you'll be within a 5-minute drive of Hakone Kowakien Yunessun and Hakone Open Air Museum. This ryokan is 5.9 mi (9.5 km) from Lake Ashi and 11.9 mi (19.1 km) from Gotemba Premium Outlets.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Chisuji Falls - 1.4 km / 0.9 mi
Okada Museum of Art - 1.5 km / 1 mi
Hakone Open Air Museum - 1.6 km / 1 mi
Hakone Kowakien Yunessun - 2 km / 1.2 mi
Miyagino Hayakawa Breakwater Cherry Blossoms - 2.2 km / 1.4 mi
Hakone Gora Park - 2.3 km / 1.4 mi
Hakuundo Chaen - 2.5 km / 1.6 mi
Hakone Museum of Art - 2.7 km / 1.7 mi
Hakone Meissen Antique Museum - 3.2 km / 2 mi
Sengokuhara Onsen - 4.1 km / 2.5 mi
Hakone Hot Springs - 4.3 km / 2.7 mi
Ōwakudani - 4.8 km / 3 mi
Hakone Venetian Glass Museum - 6.3 km / 3.9 mi
Pola Museum of Art - 6.6 km / 4.1 mi
Buddhist Stoneworks at Motohakone - 7.3 km / 4.5 mi

The nearest airports are:
Haneda Airport (HND) - 98 km / 60.9 mi
Narita Intl. Airport (NRT) - 164.5 km / 102.2 mi

Facilities
Pamper yourself with onsite massages or enjoy recreation amenities such as hot springs.

Business Facilities
Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. A train station pick-up service is provided at no charge, and free self parking is available onsite.

Dining
Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is included.

Rooms
Treat yourself to a stay in one of the 20 guestrooms, featuring private hot tubs and flat-screen televisions. Conveniences include refrigerators, and housekeeping is provided daily.

All facilities in Musashino Bekkan

Entertainment Facility Musashino Bekkan
Entertainment Facility
Lobby Musashino Bekkan
Lobby
Exterior Musashino Bekkan
Exterior
Others Musashino Bekkan
Others
Restaurant Musashino Bekkan
Restaurant

General

  • Smoking area
  • Parking

Public Facilities

  • Parking
  • Safety deposit box

Transportation

  • Garage

Food and Drinks

  • Breakfast

Things to Do

  • Spa

Connectivity

  • Free WiFi

Shuttle Service

  • Train station pickup

Hotel Services

  • 24-hour Receptionist

Accommodation Policy & General Information in Musashino Bekkan

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve access to the public bathing facility
  • This property accepts credit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
, This property offers transfers from the train station. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - 18:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Musashino Bekkan
20
Number of floors in Musashino Bekkan
6
Another facilities in Musashino Bekkan
Smoking area, Safety deposit box, Garage, Breakfast, Spa

Frequently asked question in Musashino Bekkan

What are available facilities at Musashino Bekkan?
There are top facilites at Musashino Bekkan such as 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Musashino Bekkan?
The standard check-in time at Musashino Bekkan is starting from 15:00 - 18:00 while the latest check-out time is at Before 11:00
Does Musashino Bekkan provide breakfast?
Yes, Musashino Bekkan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Musashino Bekkan?
Musashino Bekkan is a 3.5-star hotel.
How many floors does Musashino Bekkan have?
Musashino Bekkan has 6 floors.
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More Reviews from Other Guests in Musashino Bekkan

9.2
Exceptional
From 525 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
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Traveler Reviews Musashino Bekkan

Number of reviews per page
20
40
Top reviews
Jisoo
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The ryokan was not well maintained and felt quite dirty. When we were walking to the outdoor bath, we even encountered a snake. There was a strong unpleasant odor throughout the property, and the public bath area did not appear to be cleaned properly. Overall, the cleanliness and maintenance were very disappointing.
Boglarka
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The most amazing staff who has shown us nothing but the ultimate kindness and courtesy. The place is breathtaking the beautiful and it is one of those places you never want to leave. The rooms were stunning; clean and truly offers relaxation to the absolute Max. I did not want to leave and miss these people already.
Kathryn
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our state was excellent!!! The hospitality was warm and welcoming., the dinner and breakfast served in our room was fantastic and we enjoyed the Tatami style. We enjoyed the onsets, especially the two private ones. Everything felt so authentic it was exactly what we were hoping for.
Natasha
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Dinner and breakfast were fresh and delicious! There were many parts of it that we got to try and experience which was a lot of fun. The private onsen in our room and the one that is available to use was super relaxing and soothing after a long day of travel. The room was spacious and very cozy as well.
Nicole
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

My family generally enjoyed this traditional Japanese experience. The staff was absolutely wonderful, attentive, and friendly. The onsen on our deck was lovely, and we enjoyed our allotted 30 minutes in a private onsen elsewhere on the property. However, our room was old and smelled strongly of mildew. There was water damage on the ceiling and the wall. I opened the windows, but it only mitigated the smell so much. The futon mats were also very uncomfortable to sleep on. Even my kids complained about how uncomfortable they were, and they can usually sleep anywhere. We had a poor night's sleep and were happy to check out the next day. Finally, the food was not to our liking. I recognize this is probably just a cultural difference, but we are very adventurous eaters and we felt we needed to choke down our 8-course dinner as to not offend the staff. Overall, we appreciated the ryokan experience and highly praise the staff, but we would not return to this location.
Read More
Jacqueline
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This place was a dream after a busy few days in Tokyo. The onsens (private and public) were serene, the property and rooms are beautiful, and the service was impeccable.
Julieta
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was nothing but super friendly. Onsens were so beautiful and the property was stunning! They even drove us down the hill to the train station so we did not have to lug all our luggage down the hill. Highly recommend and would go back!
Rina
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The facility is very clean and has a relaxing atmosphere. The onsens were excellent and definitely a highlight of the stay. However, the kaiseki dinner was somewhat disappointing. The dishes lacked flavour, and many of them had a softer, mushy texture. The pacing of the meal could also be improved — there was about a 45-minute wait between courses, which felt quite long. In addition, there were occasional odours noticeable during food service that slightly detracted from the overall dining experience. The staff were courteous, but at times seemed less familiar with the details of the dishes, which made it difficult to fully appreciate the meal. Overall, while there were some positive aspects, the experience did not fully meet expectations for the price.
Read More
Kenneth
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Place was anazing right out of a movie! I must vist. The food is great the staff accommodating.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The accommodations were wonderful, beautiful property and onsens. We loved being able to reserve the private tubs, found them very relaxing and beautiful. Meals were wonderful and staff very helpful. If the hill up to the property is a problem, we found taking a taxi or uber very easy and cheap. Highly recommend!
Danielle
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great service and staff, beautiful location and onsens.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We had a lovely stay at Musashino Bekkan. The place felt very welcoming and the staffs are all friendly. Our experience at this ryokan is complete opposite to all the negative reviews this place gets. The place itself is slightly outdated, but that is part of the charm of this place - as if you are transported back in time. The onsens were lovely and we had a private one in ours. The meals were delicious especially the dinner course and we were able to request a kid friendly meal for our son. Wish we could stay longer and experience more this ryokan can offer. Overall we really enjoyed our stay!
Read More
Stuart
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very classic old school ryokan. Sure it's a little warn out but that's part of the charm. Think Hotel Grand Budapest. in Japan. Food is very classic kaiseki coursed menu, and great. the Onsen (we spent time in all 3-4 of them) were great. The views lovely. One thing to be aware of is that they charge for any child over 4 years old for the full price of an adult person which is contrary to what most tourists in Japan might be familiar with (such as kids under 6 don't pay for trains etc). They also claim to be kids friendly which I wouldn't agree with. They didn't have a crib and were very insensitive to my 1yr old daughters sleep/nap schedule bursting into our room without notice while they were sleeping to get pillows for the other room.
Read More
Kristin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

A very unique japanese experience. Amazing dinner and breakfast.
Aaron
2.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests). Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped. More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation. Other hostesses beside the owner were polite and apologetic of our stay.
Read More
Janice P
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Rustic authentic experience
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you!
Read More
Salem
icon-with Partner
with Partner
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Incredible hospitality
Jennifer
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

A lovely stay, the staff was all so wonderful, the place was extremely peaceful and the baths were incredible. We enjoyed the massage chair room too, and all the amenities at the Ryokan. Our only downside was the food, it was beautifully prepared and had a wide spread, it just was quite different for our pallete. In hindsight, we may have preferred the beef option. Very unique to try though! The room was clean and beautiful, and we appreciated the smooth check-in process. I would recommend to anyone wanting a unique, relaxing, and beautiful stay in Hakone!
Read More
Emma
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Was a wonderful authentic experience the staff were very lovely and we really enjoyed trying out all the different onsens. We particularly enjoyed the ones that were outside. We really felt immersed in nature. The relaxation room was also excellent and we really enjoyed the massage chairs. Trying the different traditional Japanese foods was a cool experience not all of them were our preferred taste, but was interesting to try. The staff were really excellent and kind.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Musashino Bekkan

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.2
Exceptional
From 525 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

8.0

Service and Facilites

9.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Musashino Bekkan

Number of reviews per page
20
40
Top reviews
Jisoo
icon-with Children
with Children
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The ryokan was not well maintained and felt quite dirty. When we were walking to the outdoor bath, we even encountered a snake. There was a strong unpleasant odor throughout the property, and the public bath area did not appear to be cleaned properly. Overall, the cleanliness and maintenance were very disappointing.
Boglarka
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The most amazing staff who has shown us nothing but the ultimate kindness and courtesy. The place is breathtaking the beautiful and it is one of those places you never want to leave. The rooms were stunning; clean and truly offers relaxation to the absolute Max. I did not want to leave and miss these people already.
Kathryn
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Our state was excellent!!! The hospitality was warm and welcoming., the dinner and breakfast served in our room was fantastic and we enjoyed the Tatami style. We enjoyed the onsets, especially the two private ones. Everything felt so authentic it was exactly what we were hoping for.
Natasha
icon-with Partner
with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Dinner and breakfast were fresh and delicious! There were many parts of it that we got to try and experience which was a lot of fun. The private onsen in our room and the one that is available to use was super relaxing and soothing after a long day of travel. The room was spacious and very cozy as well.
Nicole
icon-with Children
with Children
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

My family generally enjoyed this traditional Japanese experience. The staff was absolutely wonderful, attentive, and friendly. The onsen on our deck was lovely, and we enjoyed our allotted 30 minutes in a private onsen elsewhere on the property. However, our room was old and smelled strongly of mildew. There was water damage on the ceiling and the wall. I opened the windows, but it only mitigated the smell so much. The futon mats were also very uncomfortable to sleep on. Even my kids complained about how uncomfortable they were, and they can usually sleep anywhere. We had a poor night's sleep and were happy to check out the next day. Finally, the food was not to our liking. I recognize this is probably just a cultural difference, but we are very adventurous eaters and we felt we needed to choke down our 8-course dinner as to not offend the staff. Overall, we appreciated the ryokan experience and highly praise the staff, but we would not return to this location.
Read More
Jacqueline
icon-
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This place was a dream after a busy few days in Tokyo. The onsens (private and public) were serene, the property and rooms are beautiful, and the service was impeccable.
Julieta
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was nothing but super friendly. Onsens were so beautiful and the property was stunning! They even drove us down the hill to the train station so we did not have to lug all our luggage down the hill. Highly recommend and would go back!
Rina
4.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

The facility is very clean and has a relaxing atmosphere. The onsens were excellent and definitely a highlight of the stay. However, the kaiseki dinner was somewhat disappointing. The dishes lacked flavour, and many of them had a softer, mushy texture. The pacing of the meal could also be improved — there was about a 45-minute wait between courses, which felt quite long. In addition, there were occasional odours noticeable during food service that slightly detracted from the overall dining experience. The staff were courteous, but at times seemed less familiar with the details of the dishes, which made it difficult to fully appreciate the meal. Overall, while there were some positive aspects, the experience did not fully meet expectations for the price.
Read More
Kenneth
icon-
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Place was anazing right out of a movie! I must vist. The food is great the staff accommodating.
Katherine
icon-with Partner
with Partner
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

The accommodations were wonderful, beautiful property and onsens. We loved being able to reserve the private tubs, found them very relaxing and beautiful. Meals were wonderful and staff very helpful. If the hill up to the property is a problem, we found taking a taxi or uber very easy and cheap. Highly recommend!
Danielle
icon-Family
Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great service and staff, beautiful location and onsens.
Amanda
icon-with Children
with Children
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

We had a lovely stay at Musashino Bekkan. The place felt very welcoming and the staffs are all friendly. Our experience at this ryokan is complete opposite to all the negative reviews this place gets. The place itself is slightly outdated, but that is part of the charm of this place - as if you are transported back in time. The onsens were lovely and we had a private one in ours. The meals were delicious especially the dinner course and we were able to request a kid friendly meal for our son. Wish we could stay longer and experience more this ryokan can offer. Overall we really enjoyed our stay!
Read More
Stuart
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Very classic old school ryokan. Sure it's a little warn out but that's part of the charm. Think Hotel Grand Budapest. in Japan. Food is very classic kaiseki coursed menu, and great. the Onsen (we spent time in all 3-4 of them) were great. The views lovely. One thing to be aware of is that they charge for any child over 4 years old for the full price of an adult person which is contrary to what most tourists in Japan might be familiar with (such as kids under 6 don't pay for trains etc). They also claim to be kids friendly which I wouldn't agree with. They didn't have a crib and were very insensitive to my 1yr old daughters sleep/nap schedule bursting into our room without notice while they were sleeping to get pillows for the other room.
Read More
Kristin
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

A very unique japanese experience. Amazing dinner and breakfast.
Aaron
2.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests). Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped. More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation. Other hostesses beside the owner were polite and apologetic of our stay.
Read More
Janice P
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Rustic authentic experience
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you!
Read More
Salem
icon-with Partner
with Partner
10.0
/10
Reviewed 42 week(s) ago

Hotels.com verified review

Incredible hospitality
Jennifer
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

A lovely stay, the staff was all so wonderful, the place was extremely peaceful and the baths were incredible. We enjoyed the massage chair room too, and all the amenities at the Ryokan. Our only downside was the food, it was beautifully prepared and had a wide spread, it just was quite different for our pallete. In hindsight, we may have preferred the beef option. Very unique to try though! The room was clean and beautiful, and we appreciated the smooth check-in process. I would recommend to anyone wanting a unique, relaxing, and beautiful stay in Hakone!
Read More
Emma
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Was a wonderful authentic experience the staff were very lovely and we really enjoyed trying out all the different onsens. We particularly enjoyed the ones that were outside. We really felt immersed in nature. The relaxation room was also excellent and we really enjoyed the massage chairs. Trying the different traditional Japanese foods was a cool experience not all of them were our preferred taste, but was interesting to try. The staff were really excellent and kind.
Read More
Number of reviews per page
20
40