Musashino Bekkan

Very classic old school ryokan. Sure it's a little warn out but that's part of the charm. Think Hotel Grand Budapest. in Japan. Food is very classic kaiseki coursed menu, and great. the Onsen (we spent time in all 3-4 of them) were great. The views lovely. One thing to be aware of is that they charge for any child over 4 years old for the full price of an adult person which is contrary to what most tourists in Japan might be familiar with (such as kids under 6 don't pay for trains etc). They also claim to be kids friendly which I wouldn't agree with. They didn't have a crib and were very insensitive to my 1yr old daughters sleep/nap schedule bursting into our room without notice while they were sleeping to get pillows for the other room.

A very unique japanese experience. Amazing dinner and breakfast.

I do not recommend this ryokan as a luxury property. It does not meet the standard of Japanese hospitality (omotenashi: thoughtful, anticipatory care for guests). Although I expected a traditional ryokan to be cooler, our room was abnormally cold even with the heater at 31°C/88°F, an issue other guests also reported in the lobby. We had to sleep in multiple layers, and only a gas heater with a strong oil smell was initially offered before a small electric heater was found, which barely helped. More concerning was the service. The ryokan is on a steep hill and offers a car service. When I asked if they could pick up my pregnant wife at the bottom of the hill, the front desk attendant (the owner) avoided eye contact and refused as this service was “only for check in and check out”, despite the driver sitting idle in the lobby. This occurred immediately after our heating complaint and felt retaliatory. My (emphasis: pregnant) wife waited in 0°C/32°F weather until another hostess intervened and apologized for the entire situation. Other hostesses beside the owner were polite and apologetic of our stay.

Rustic authentic experience

It was incredible. We were greeted warmly by staff, some of whom spoke fluent English, and everything was spotless. The baths were super clean and beautiful. It was such a treat to be able to reserve them for private bath time. The public ones were awesome too. It was fun exploring the different rooms throughout the ryokan. They put a lot of care into the meals and personally bring every course to your room. I think this one is perfect fore couples because of the private baths . It was the perfect relaxing time. Thank you!

Incredible hospitality

A lovely stay, the staff was all so wonderful, the place was extremely peaceful and the baths were incredible. We enjoyed the massage chair room too, and all the amenities at the Ryokan. Our only downside was the food, it was beautifully prepared and had a wide spread, it just was quite different for our pallete. In hindsight, we may have preferred the beef option. Very unique to try though! The room was clean and beautiful, and we appreciated the smooth check-in process. I would recommend to anyone wanting a unique, relaxing, and beautiful stay in Hakone!

Was a wonderful authentic experience the staff were very lovely and we really enjoyed trying out all the different onsens. We particularly enjoyed the ones that were outside. We really felt immersed in nature. The relaxation room was also excellent and we really enjoyed the massage chairs. Trying the different traditional Japanese foods was a cool experience not all of them were our preferred taste, but was interesting to try. The staff were really excellent and kind.

Musashino Bekkan is a truly amazing place! As soon as you walk in the front door, you know you’re going to have an authentic, Japanese experience. The lobby and rooms were very clean and comfortable. The staff was very friendly and their shuttle was very convenient. If you are at the train station, they offer to pick you up whenever you are ready to return to your room. Our dinner and service was amazing. The food presentation was spectacular! The areas around the property allows for scenic, relaxing walks. The baths were also very clean and comfortable. I would strongly recommend Musashino Bekkan if you are staying in Hakone.

The staff were very attentive and helpful. The room was beautiful and so was the view. We really enjoyed the forest private bath, and if we’d stayed longer we would have also tried the mountain view bath. We found that the meals offered plenty of food - bordering on too much for us. We would have liked the option to pick what we wanted to eat from the days menu rather than take every dish.

Really cool stay if you’re looking for a traditional Japanese Ryokan/Onsen vibe. The building is older and does have a moldy smell (which isn’t suprising considering the moisture from the Onsen’s) The Onsen’s were tattoo friendly as I have a full sleeve and they didn’t care. Don’t have to pay extra for private onsen if you don’t have one in your room. My wife and I slept on the Tatami mats and I will say I’m glad it was only 1 night, cool to experience but definitely woke up stiff and sore. The food experience was extremely unique and definitely not for everyone. Traditional Japanese cuisine and ingredients. Overall was a fun experience and the staff were excellent!

This is the best Onsen and Kaiseki experience I’ve had so far (out of a half dozen). Everything was great.

It was very hard to communicate from the ryokan since most tourists do not have Japanese phone number. We will not coming back.

if you want to live in a Japanese-style hotel, look no further. The facilities and staff are outstanding. Tatami floors. Futon beds. Serene property. Hot outdoor soaking tubs. A really nice change of pace from Tokyo.

I have zero frame of reference for this review as this was my first time staying at a ryokan. We went in the middle of summer and most of the facility, save the rooms themselves, isn’t air conditioned. We weren’t expecting ac in a traditional Japanese inn, so that was fine. It was just a bit stuffy during check in. The baths were clean and well kept. Definitely listen for the train before walking from the changing room to the bath or you might give some random peeps some random peeps. I immediately fell in love with onsens and bathed 4 times in 2 days! Dinner and breakfast were served in the room and while I enjoyed dinner, my wife and kids did not. Again, it was traditional Japanese food and I have no frame of reference as an ignorant westerner; so all I can say is that the sashimi was great, the abalone was very unique (not as scary to eat as it looked) and the bulk of both meals featured dishes of gel-like texture (which my wife doesn’t find palatable) When looking a reviews online, it seemed like guests were given a choice between two main courses, but during our stay, we only had one option. You can ask for the kids meal if texture is a big deal for you. Anyway it was a very cool experience that I’m glad we got a change to be a part of. I appreciate the staff using English where possible to talk to us.

Loved this place and unique experience they offer. Onsens are very relaxing. Food and presentation are amazing.

Lovely location pretty close to the open air museum. It has a great private and public onsen. The staffs are very friendly.

The perfect stay for us for a night. The onsens weee beautiful, both public and private. It wasn’t too busy, so most of the public ones even ended up being private anyway. They were also all tattoo friendly. The staff was so sweet and very friendly! You could tell it was an older hotel, so some of the areas could smell a tad musty, but it was a fantastic value for the price. The rooms were large and comfortable, and the zen room was a must visit. Definitely would stay again.

Super peaceful atmosphere with tons of private onsen, the staff was also so kind and helpful. They only issue was ants in the bed, but overlooking that it was a beautiful ryokan :)

I would consider myself a foodie, but I had a really hard time with most of the meals. I appreciate tradition, and I think they could still present traditional food, but they are trying so hard to create upscale finicky food food it just doesn’t land. There is a lot of fish in most of the meals and so for westerners some of the flavours were quite shocking. Again, I am a foodie travelled all over Asia and I’ve tried things out out of my comfort zone, but they have to find a balance so that people who are not used to that kind of food can at least enjoy part of the meal. I would not recommend this hotel as it is in desperate need of a lot of renovations. Furniture has stains. You can see mould on the walls from the moisture, and there is a smell of dampness throughout the hotel. The Hot Springs was probably the nicest experience at the hotel.