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Grand Hotel Tien Shan
Hotels
8.4
/10
Very Good
282 reviews
What Guests Say About Their Stay
ads
10.0
/ 10
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Timothy
10.0
/ 10
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable.
The breakfast dining facilities were well laid out with a sumptuous array of food items
I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk.
Great stay.
Charles
10.0
/ 10
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
In the Area
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115 Bogenbay Batyr Street, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, 050000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Read More
Available Room Types in Grand Hotel Tien Shan
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What's around Grand Hotel Tien Shan
115 Bogenbay Batyr Street, Almaty Airport Transfer, Almaty Qalasy, Kazakhstan, 050000
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Location
Grand Hotel Tien Shan is a hotel in a good neighborhood, which is located at Almaty Airport Transfer.
About Grand Hotel Tien Shan
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grand Hotel Tien Shan exclusively for you.
Grand Hotel Tien Shan is a hotel with great comfort and excellent service according to most hotel's guests.
Get precious and unforgettable moment during your stay at Grand Hotel Tien Shan.
All facilities in Grand Hotel Tien Shan
Others
Hotel Services
- Laundry service
- Tours
- Wedding service
- Luggage storage
- Porter
- Multilingual staff
- 24-hour Receptionist
- Concierge
Things to Do
- Shops
- Spa
- Indoor pool
- Turkish bath
- Sauna
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Coffee shop
- Coffee/tea in lobby
Business Facilities
- Meeting facilities
- Conference room
- Business center
- Conference center
- Conference rooms
- Computer station
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Food and Drinks
- Bar
- Breakfast
Connectivity
- LAN Internet
- Free WiFi
Transportation
- Limo or town car service
General
- Parking
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Grand Hotel Tien Shan
Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
- Airport shuttle fee: KZT 8000 per vehicle (one-way, maximum occupancy 3)
- Early check-in is available for a fee (subject to availability)
- Late check-out fee: 100 percent of room rate (subject to availability)
- Crib (infant bed) fee: KZT 5000.0 per day
- Rollaway bed fee: KZT 10000.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
14:00 - 05:30
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi |
Check-In / Check-Out Time | From 14:00 - 05:30 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grand Hotel Tien Shan | 78 |
Number of floors in Grand Hotel Tien Shan | 3 |
Another facilities in Grand Hotel Tien Shan | Laundry service, Tours, Wedding service, Luggage storage, Porter |
Frequently asked question in Grand Hotel Tien Shan
What are available facilities at Grand Hotel Tien Shan?
There are top facilites at Grand Hotel Tien Shan such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Grand Hotel Tien Shan?
The standard check-in time at Grand Hotel Tien Shan is starting from 14:00 - 05:30 while the latest check-out time is at Before 12:00
Does Grand Hotel Tien Shan provide breakfast?
Yes, Grand Hotel Tien Shan provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Grand Hotel Tien Shan?
Grand Hotel Tien Shan is a 4.0-star hotel.
How many floors does Grand Hotel Tien Shan have?
Grand Hotel Tien Shan has 3 floors.
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More Reviews from Other Guests in Grand Hotel Tien Shan
Overall Ratings & Reviews Grand Hotel Tien Shan
Other sources (282)
8.4
Very Good
From 282 reviews
Cleanliness
9.0
Room Comfort
8.4
Location
9.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
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Traveler Reviews Grand Hotel Tien Shan
Number of reviews per page
20
40
Top reviews
Sarah
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Alan
Leisure
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Read More
Nicole
Leisure
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities.
Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler).
Air conditioning did not work very well, would have given 5 stars otherwise.
Amay
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Gaurav
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Property is located in a beautiful area, staff is courteous, breakfast is great
Bryan
Leisure
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Read More
Areeb
6.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Darya
Leisure
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Great hotel and close to all the main city spots
Donald
Business
10.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
Very nice hotel with friendly helpful staff who spoke gòod English
Mee Hong
Friends and Family
4.0
/10
Reviewed 72 week(s) ago
Hotels.com verified review
We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service:
1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant
2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage
3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items
4. There is no one at the reception counter most of the time when we have questions or requests
Read More
Gabriel
Leisure Family
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Great location, clean hotel and professional staff.
ads
Leisure Family
10.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Timothy
Leisure
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable.
The breakfast dining facilities were well laid out with a sumptuous array of food items
I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk.
Great stay.
Read More
James B
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Excellent
Charles
Leisure
10.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Shelly
Leisure Family
10.0
/10
Reviewed 89 week(s) ago
Expedia Group verified review
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Kathryn
10.0
/10
Reviewed 91 week(s) ago
Hotels.com verified review
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
NHON
10.0
/10
Reviewed 108 week(s) ago
Hotels.com verified review
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Kevin
Leisure
6.0
/10
Reviewed 108 week(s) ago
Expedia Group verified review
The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Read More
Leili
Leisure with Partner
2.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Read More
Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grand Hotel Tien Shan
Other sources (282)
8.4
Very Good
From 282 reviews
Cleanliness
9.0
Room Comfort
8.4
Location
9.0
Service and Facilites
8.4
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grand Hotel Tien Shan
Number of reviews per page
20
40
Top reviews
Sarah
Leisure with Partner
8.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
We stayed on the ground floor away from the road and it was really quiet. The breakfast was ok for a small hotel. We found the hotel comfortable.We did have a safe problem, which wasn’t fixed, but we did only stay 2 nights.
Alan
Leisure
8.0
/10
Reviewed 26 week(s) ago
Expedia Group verified review
Arranged an airport transfer with the hotel before I travelled and when I left. Both excellent. Communication superb. Booked a single room which was more than spacious enough for a single traveller. Very comfortable bed and bottles of water delivered daily. Bathroom and shower more than adequate. There was a small room on my floor where guests could iron their clothes. Ask reception for the location and it'll save you packing a portable iron. The cooked element of breakfast was middling but there was plenty of other options available (cold meats, cheese, porridge, fruit, yoghurts etc). Wifi very much up to scratch. Had no problems with emails and using Spotify. Had a very pleasant stay here.
Read More
Nicole
Leisure
8.0
/10
Reviewed 29 week(s) ago
Expedia Group verified review
Nice hotel, very clean and well looked after. Restaurant was good, and very good pool/spa facilities.
Staff were polite and helpful. Excellent central location and nice safe area (solo woman traveler).
Air conditioning did not work very well, would have given 5 stars otherwise.
Amay
Leisure with Partner
8.0
/10
Reviewed 30 week(s) ago
Expedia Group verified review
The property has a European charm and is at close proximity to popular cafes/parks/stores/tourist attractions. However in summer time (April) the air-conditioning wasn't as effective in our room.
Gaurav
8.0
/10
Reviewed 31 week(s) ago
Expedia Group verified review
Property is located in a beautiful area, staff is courteous, breakfast is great
Bryan
Leisure
8.0
/10
Reviewed 48 week(s) ago
Expedia Group verified review
Had a good stay here. Staff were friendly and spoke good English. I didn’t use the spa facilities but I was given a tour and they looked fantastic. A shame I didn’t have enough time to partake. Breakfast was ok. I found the room very warm and needed to open the window during -15c to cool down a bit. The radiators didn’t seem to be adjustable.
Read More
Areeb
6.0
/10
Reviewed 49 week(s) ago
Hotels.com verified review
I mean got the job done overall but probably the worst hotel breakfast I may have ever had
Darya
Leisure
10.0
/10
Reviewed 70 week(s) ago
Expedia Group verified review
Great hotel and close to all the main city spots
Donald
Business
10.0
/10
Reviewed 71 week(s) ago
Hotels.com verified review
Very nice hotel with friendly helpful staff who spoke gòod English
Mee Hong
Friends and Family
4.0
/10
Reviewed 72 week(s) ago
Hotels.com verified review
We booked 2 rooms and stayed for 2 nights. Checkin was swift and our first impression was good. However, there were serious lapses in terms of service:
1. The reception offered us packed breakfast box as we have a tour following morning before the breakfast starts (at 6am) but they forgotten to make the arrangement with the restaurant
2. We left our luggages with the hotel after checkout and there were no luggage tag and they did not take note of number of pieces. When we retrieved our luggages later, they left out one piece until we went in to the storage room to identify our missing luggage
3. We left a charger and powerbank in the room, and we asked about it 3 hours later, we have to go to different floors to hunt the housekeeping staff to retrieve our items
4. There is no one at the reception counter most of the time when we have questions or requests
Read More
Gabriel
Leisure Family
10.0
/10
Reviewed 74 week(s) ago
Expedia Group verified review
Great location, clean hotel and professional staff.
ads
Leisure Family
10.0
/10
Reviewed 85 week(s) ago
Expedia Group verified review
Very comfortable stay. Room was a little warm, had to open the window resulting in significant traffic noise. Good breakfast. Great staff.
Timothy
Leisure
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Everything about Tien Shan excuses class. The staff are professional and courteous, the amenities are top notch, the rooms spacious, clean, and comfortable.
The breakfast dining facilities were well laid out with a sumptuous array of food items
I especially appreciated how well located Tien Shan is. From there, almost everything one needs is within a20 minute walk.
Great stay.
Read More
James B
10.0
/10
Reviewed 86 week(s) ago
Expedia Group verified review
Excellent
Charles
Leisure
10.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Fantastic central location in Almaty, conveniently located in proximity to the Opera, Arasan Spa, the Cathedral, and great restaurants. The hotel gym is small, but adequate in a pinch. The spa is not to be missed. Wonderful buffet breakfast to start the day!
Shelly
Leisure Family
10.0
/10
Reviewed 89 week(s) ago
Expedia Group verified review
The hotel was beautifully decorated with local art. The pool was peaceful and beautiful.
Kathryn
10.0
/10
Reviewed 91 week(s) ago
Hotels.com verified review
A lovely, clean hotel in the city centre. Rooms are comfortable. Easily accessible to all the main sights. I didn't eat in the hotel restaurant but there are lots of food options locally.
NHON
10.0
/10
Reviewed 108 week(s) ago
Hotels.com verified review
The hotel is located in a good location with shops, restaurants and supermarket nearby.; the surrounding area is safe and quiet at night. The room is small since the hotel is an old building; however, it is very clean and all amenities are in very good condition. The hotel staff is helpful and speaks English well.
Kevin
Leisure
6.0
/10
Reviewed 108 week(s) ago
Expedia Group verified review
The hotel is located on an ideal green area of Almaty surrounded by parks and museum, however, as we live in the world of technology, there were at least one socket that dud not work., they also charged for ectra drinking glasses into the room as well as knives and forks. When ordering room servuce staff forgot certain items such as a fork or molk for coffee. There is no morning drinking facilities. I would nit come back to the hotel again if I am being honest and will go back to the hotel I stayed before.
Read More
Leili
Leisure with Partner
2.0
/10
Reviewed 110 week(s) ago
Expedia Group verified review
The property is in an excellent location but unfortunately that is the only positive thing about it. Hotel itself is quite outdated and need a massive reonavtion and some proper love and care. The reception staff are not at all helpful and border line rude. They act as if they are doing the guests a favour by even answering them. They have absolutely no sense of customer service, which is a basic expectation from a 4/5 star hotel. The breakfast is really poor, better not to waste your time there, just walk to many beautiful / well served cafe dotted around Almaty. The spa and spa staff are nice but parts of the spa are continuously booked for private treatment. Overall a very poor hotel/service.
Read More
Number of reviews per page
20
40