Swiss Lenana Mount Hotel

Accesable

I am sattisfied with every aspect of the hotel

I stayed here for 9 days. HORRIBLE. First of all, the elevators smelled like feet all damn day long. Secondly, the sinks look visibly dirty. So the first day that I got here, I noticed that and brought it up to the receptionist who told me that the manager said the sinks were clean. I went back to the room and the sink was dirty still visibly dirty. I later came to realize that the sink have a dirty stain on them so no matter how much they’re cleaned, they’d still look dark and dirty. Next problem is the bathroom. The door was broken so my husband could not get into the shower. Is this not something that should be looked at before assigning a room to a paying guest? We got moved to another room and YES, the sink was still dirty looking. No AC so good luck if you are not from Kenya and not used to the heat. No robes, no slippers, no shower cap… basically they provide NOTHING. You will have to call reception if you need something and that to me is such an inconvenience. They do not change the bedding so this is also something you’ll have to request by placing some green placard on your bed. Don’t get me started on the food! I will absolutely not be returning here and I do not recommend this place at all!

Good experience

ナイロビ出張びいつも、ほぼ毎月のように滞在していますが、とても素晴らしいホテルです。何よりレストランでの中華メニューがあり、私はegg fried riceをいつも食べています。

I liked the exemplary reception I was accorded. It was great. I liked how the first cook showed me around/how to get started with serving breakfast. Other cooks just kept staring. I was stunned in the morning to pay Kshs 2000 for breakfast yet it said it was included. What do these terms mean “breakfast included, breakfast available “? I would give it excellent if not for the breakfast which I felt robbed of.

Staff was very friendly and welcoming. Fruits left as a welcome, very nice. Beds are super comfortable. It’s nice place but 30 minutes away From airport. Bathroom can use a better cleaning.

The bar is upstairs nex to the pool. Very nice change.

Stain wash sink and , bed not very comfortable

Great place to stay. Staff was excellent and hospitality was great.

Nice Lobby and rooms rooftop pool and bar Overall a nice place to stay a few little Oddities stopped it from being 5 star.

My stay was good a very serene environment. I enjoyed my stay and recommend to anyone visiting

It was good stay, value for money

The hotel is very outdated and needs some work, the sink was grubby, the staff or friendly, the hotel is not 4* it’s 3 at a push. Waited 1hour 30mins for masala chips which in Nairobi is unacceptable

Fittings in bathroom could be renovated here and there

The only thing I have seen is inside the hotel and outside are not matching. Outside is needed to be renovated

Friendly staff and great hotel

Really nice service from Yvone at the Front Desk, will be sure to come back soon

The Deluxe Room that I rented had cockroaches and other bugs crawling around the room, I killed 6 and the last bug that I killed was right in front of the Porter who moved me to another room the next morning. To be charged extra money for a room because of the Hotel’s negligence was totally unacceptable. I was refused a credit and charged full price. Never again!!!

I felt I could leave my things in my room and have nothing stolen . no one went in my room if I didn’t ask, the staff were very friendly and kind, the food was not bad, except you had to wait some time. The room was nice and clean. The high point is that they had very kind and amazing customer service.