E&O Residences Kuala Lumpur

The amenities were very poor, and we had to report issues every day during our stay. Basic facilities were not properly maintained, which made the experience frustrating. Breakfast options were extremely limited, and there was no juice or milk available for kids. Overall, the lack of proper amenities and attention to guest needs made the stay disappointing.

Everyone was very nice and helpful. Close to so many places: shopping, restaurants, attractions.

We stayed 4 nights in a very spacious 2 bed apartment, which had an additional room that could be used as an office. Check in was easy and we managed to get access to our room a little bit earlier which was great as we’d landed very early in KL. The overall decor is nice, if a little tired but that didn’t affect anything really. Beds all very comfortable but do expect some traffic noise from the main roads early in the morning. The pool area is fantastic, it’s pretty much always shaded and there are some hot tubs, jacuzzis on the side. The gym is also very well equipped and never busy. The location is great for central KL, 8 mins walk to Pavillion mall and you can then use the covered walkway to get to KLCC and the Petronas towers. It’s easy to get Grab taxis and there is also free parking if needed, local train stations are also very close. We didn’t have breakfast included in our stay, which is fine as there are plenty of cafes just downstairs - Fatimah’s cafe is perfect for local cheap eats. There are also food stalls every weekday lunchtime for the office workers but it’s well worth wandering over and trying a few bits and pieces. We would definitely stay here again next time we’re in KL.

It was great to have the extra room over a hotel and the pool is great. There is a long list of rules when you check in! Seem to be wanting to avoid “party” types. The lounges have the worlds most uncomfortable sofas and only small so not great to sit inside together as a group/family. The kitchen is ok and the rooms ok and clean. The breakfast is not great if you are in a hurry (you can exchange your coupons at local places) but the quality and quantity was good and there are plenty of places around. I would encourage you not to take breakfast through the hotel and just go to the venues yourself - more flexibility. It is an easy walk to pavilion a supermarket and other restaurants which is good. If on a short stay I would chose the local Novotel, if on a long stay I would choose an Airbnb and if I want a fancy hotel I would stay at the ruma or eq. Ruma is better than EQ. (I have stayed at all 3)

In an otherwise good, and well equiped apartment, the only problem remains it's disfunction... There is a good washing machine and drier.... but no washing powder to wash with. There is a perfectly good set of crockery and cutlery - and a sink with water..... but NO washing detergent. This not a critique of E&O Residences per se... but applies to most such short stay apartments I have stayed in, world wide. They just don't function - due to a lack of insight. If a supply of small sachets of washing detergent and sponge, and washing powder were supplied or made available, everyone would be a lot happier to return.

The worst suite I have experienced in Kuala Lumpur, mostly stayed at the face suite, platinum suite, Melia, etc. wanted to try something different, bad idea. Room is horribly hot due to sun, the AC is inadequate. No USB port. Laundry detergent NOT provided, who travel with detergent. 2 little bottles of water per day with extreme heat.

The first room the AC did not work properly and had to switch

There are some screw on the floor,So it is very dangerous to us. The air condition equipment are not control.

Good location

Stayed here last year as well and I feel like the rooms are a bit dated and probably need some further renos. The AC in the room was a bit weak even after I asked and got someone in to change it. It was ok, but couldn't really get it colder. The fridge had issues when I first checked in, they had to change a new one. And finally there were ants ! They popped up only if you left sugary food out on the tables though. Location wise, it's still really good. Next to several big and popular attractions. Nearby coffee shops (zus within a five minute walk), small supermarket (selections etc) and pavilion about ten minutes away. Oh another plus is the size of the room and the fact that they have a washer and dryer available. It's more an upmarket apartment than a five star hotel. Still decent though.

Great location and great staff

It is a badly maintained building. We changed rooms twice due to leaking showers and bidets, aircons not working, the safe didnt work. However, the saff are very friendly and accommodating. The location is not really great though.

Good : 10-15 minute walk to KLCC mall. Monorail stop within 3 minutes. Room spacious, clean, kitchen area fully fitted, microwave, washer and dryer, fridge etc. Swimming pool good. Bad : Booked room through Hotels.com. Paid for room for 6 adults. Management refused to provide extra beds. Tried to charge me £xx to use 2 beds for 4 nights. Would not negotiate/ compromise- told me to take it up with Hotels.com. I paid for 1 extra bed £xx and was given an extremely uncomfortable camp bed. Despite repeated requests for a proper bed or an extra or better mattress I was met with silence or empty promises. Gave up in the end. See photograph of camp bed £xx for this ? Really?? This issue meant that the stay was spoilt. I was told by one member of staff that this has happened before - why had Hotels.com and E&O not resolved previously. Why had I paid for a room for 6 adults and then received beds for 4. Poor service.

Huge rooms, clean and tidy. Poor TV signal.

Avoid this hotel at all costs. Room Issues: - The microwave's open button is broken, making it unusable. - The pans are filthy and old, rendering them unusable due to hygiene concerns. - The cups have coffee stains; we scrubbed them properly before using. - The bathtub had hair in it, making it too disgusting to use. It was still there on the fourth day when we checked out despite 'daily housekeeping'. - There was no ironing board or iron, even after thoroughly checking all corners and cupboards. - The washing machine was faulty and required pressing the power button about 20 times before it worked. I called reception for maintenance but none arrived, until the button eventually worked. - The dryer was broken, and we had to go to reception on the third day to request a new one because I really needed to use it. - A leaky bidet caused a puddle in the bathroom, and we had to turn it off after every use. - The tap water tasted and smelled awful, even after boiling, so we only drank bottled water throughout our stay. - Although the bed appeared clean, the inner duvet was filthy when held against the light. I only saw this on the last night we stayed there 4D3N and threw the covers off the bed. Explains why I felt itchy for two days, yet I thought it was due to the dust levels outside (see attached pictures). Terrible service too - refer to Google reviews.

Close to all the major attractions. Very clean and safe property.

It's frustrating that the room was promoted as having a king bed when it actually only had a queen bed. It's unclear what I'm paying for when I don't receive what was advertised. Additionally, being charged extra for additional towels and blankets seems excessive. Charging tourism tax during check-out instead of at check-in adds to the confusion. Overall, I'm disappointed with these unexpected charges and discrepancies in the room amenities. It's disappointing to see watermarks in the bathroom and bathtub. While it's nice to have a telephone in the room, it's frustrating when it's difficult to reach staff members by phone.

Overall location was good. The room itself was spacious and had plenty of amenities such as the washer and dryer. Only issue was the shower area - water didn't drain properly and the sealing probably needed to be redone as the sides were leaking after a shower.

Great property worth staying here handy for most thing a high class establishment

It was sucha unpleasant stay, first day the aircon wasn’t working at all and it was super humid. Followed by the next day, there was no water in the shower , had to wait till they fix at it till 5pm. I checked out the hotel 1 day earlier and left for good after all the hassle. Totally ruined my trip.