Putrajaya Marriott Hotel

Hotels
8.4
/10
Very Good
794 reviews

What Guests Say About Their Stay

Verified Traveler

10.0
/ 10
This hotel is very comfortable, clean and the staff is friendly. Strategic location near interesting places. Delicious breakfast and a variety of choices. Suitable for families and work. Highly recommended!
See original

hairul a. b. h.

10.0
/ 10
An interesting holiday, a delicious breakfast, will surely come again.
See original

MOHD A. B. M. M.

10.0
/ 10
Pool are big, so not crowded even there are many people in house. Kids room is big too, my children happy to play there every single day we stayed. Hotel room is spacious and cosy. Perfect. 5 star.

Saidah Madihah

9.4
/ 10
Love the ambience. Friendly staff. Comfy bed. Clean bathroom.

Abdul Razak Salleh

9.3
/ 10
Near IOI Citymall, easy access to business district.
In the Area
See Map
IOI Resort City, Kuala Lumpur, Putrajaya, Malaysia, 62502

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Putrajaya Marriott Hotel is a hotel is located at Putrajaya. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Putrajaya Marriott Hotel

IOI Resort City, Kuala Lumpur, Putrajaya, Malaysia, 62502
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Lobby 2 Putrajaya Marriott Hotel

Discover More About Putrajaya Marriott Hotel

Discover the Elegance of Putrajaya Marriott Hotel

Welcome to the Putrajaya Marriott Hotel, a premier destination offering an exceptional stay in the heart of Malaysia's administrative capital. Whether you're visiting for business or leisure, the Putrajaya Marriott Hotel promises a blend of sophisticated comfort, world-class amenities, and unparalleled service. Experience the true essence of Malaysian hospitality as you immerse yourself in the luxurious surroundings and vibrant atmosphere that define this magnificent hotel. Room rates at Putrajaya Marriott Hotel start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Putrajaya Marriott Hotel Location

Nestled in the heart of Putrajaya, the Putrajaya Marriott Hotel is strategically located at IOI Resort City, Kuala Lumpur, Putrajaya, Malaysia, 62502. This prime location places you within easy reach of key government offices, business districts, and a wealth of cultural attractions. While Putrajaya is a planned city, it offers a serene and green environment, distinct from the bustling metropolis of Kuala Lumpur. The hotel is approximately a 30-minute drive from Kuala Lumpur International Airport (KLIA) and about a 40-minute drive to the vibrant city center of Kuala Lumpur, offering a peaceful retreat while remaining connected to major hubs. The atmosphere surrounding the Putrajaya Marriott Hotel is one of refined tranquility, with beautifully landscaped gardens and impressive architecture creating a sense of arrival and exclusivity. It's an ideal base for exploring the unique administrative capital of Malaysia.

Putrajaya Marriott Hotel Facilities & Services

Facilities for guests at Putrajaya Marriott Hotel are designed to cater to every need, ensuring a comfortable and memorable stay.
  • Luxurious outdoor swimming pool with ample lounging space.
  • State-of-the-art fitness center equipped with modern exercise machines.
  • Rejuvenating spa and wellness center offering a range of treatments.
  • Dedicated children's pool and play area for younger guests.
  • Elegant ballroom and versatile meeting rooms for events and conferences.
  • Complimentary Wi-Fi access throughout the hotel.
  • On-site concierge services to assist with bookings and inquiries.
  • Free parking space available for guests.
The swimming pool is open daily from 7:00 AM to 7:00 PM. Spa services are available from 10:00 AM to 10:00 PM, with prices varying based on treatment.

Putrajaya Marriott Hotel Room Types

Discover a range of meticulously appointed accommodations, offering the perfect sanctuary after a day of exploration or business. The room types of Putrajaya Marriott Hotel are designed to provide comfort and style for every traveler.
  • Deluxe Room:

    Available with either a King or Twin bed, offering garden or city views. Non-smoking rooms are available. Features a bathtub for your relaxation.
  • Executive Room:

    Similar to Deluxe Rooms but with added executive lounge access, providing enhanced amenities and services. Available with King or Twin beds, offering garden or city views. Non-smoking rooms are available. Features a bathtub.
  • Junior Suite:

    A spacious option with a separate living area, ideal for those seeking extra space and comfort. Available with a King bed, offering city views. Non-smoking rooms are available. Features a bathtub.
  • Executive Suite:

    Offering a more expansive living space and premium amenities, perfect for discerning travelers. Available with a King bed, offering city views. Non-smoking rooms are available. Features a bathtub.
  • Marriott Suite:

    The pinnacle of luxury, providing unparalleled space, elegant furnishings, and exclusive services. Available with a King bed, offering city views. Non-smoking rooms are available. Features a bathtub.
The hotel does not currently offer pet-friendly rooms.

Putrajaya Marriott Hotel Dining & Restaurants

Savor a culinary journey at the Putrajaya Marriott Hotel, where diverse dining options cater to every palate.
  • CASA:

    The hotel's signature restaurant, offering a sophisticated ambiance and a menu featuring international cuisine with a focus on local Malaysian flavors. Estimated price per person: PHP 1,500 - PHP 2,500. Operating hours: Breakfast 6:30 AM - 10:30 AM, Lunch 12:00 PM - 2:30 PM, Dinner 6:30 PM - 10:30 PM.
  • The Lounge:

    A relaxed setting perfect for enjoying light snacks, pastries, and a variety of beverages. Estimated price per person: PHP 500 - PHP 1,000. Operating hours: 10:00 AM - 11:00 PM.
  • Infinity Bar:

    Enjoy breathtaking views and expertly crafted cocktails in this stylish bar. Estimated price per person: PHP 800 - PHP 1,500. Operating hours: 5:00 PM - 1:00 AM.

Putrajaya Marriott Hotel Nearby Attractions and Activities

Explore the unique attractions that Putrajaya and its surroundings have to offer, all within easy reach of the Putrajaya Marriott Hotel.
  • Putrajaya Lake:

    Enjoy a leisurely cruise on the picturesque Putrajaya Lake, offering stunning views of the city's iconic landmarks.
  • Putrajaya Botanical Garden:

    A vast and beautifully landscaped garden, perfect for a relaxing stroll and appreciating diverse flora.
  • Perdana Putra:

    The Prime Minister's Office, an impressive architectural marvel that is a symbol of Malaysia's administrative capital.
  • National Museum of Malaysia (Kuala Lumpur):

    Located in the nearby capital, this museum offers a deep dive into Malaysia's rich history and culture.
  • IOI City Mall:

    One of the largest shopping malls in Malaysia, offering a wide array of retail, dining, and entertainment options.
If you are looking for other activities around Putrajaya Marriott Hotel, check out the best deals on Traveloka: Recommended activities in Putrajaya!

How to Get to Putrajaya Marriott Hotel from the Airport

Getting to the Putrajaya Marriott Hotel from the airport is convenient, with several transportation options available to suit your needs. The airport transfer service of Putrajaya Marriott Hotel ensures a smooth arrival.
  • Private Airport Transfer:

    The most convenient option is to arrange a private airport transfer directly through the hotel. This service offers a seamless journey from the airport terminal to the hotel lobby. Estimated price: PHP 3,000 - PHP 5,000.
  • Taxi:

    Metered or coupon taxis are readily available at the airport. This is a reliable option for reaching the hotel. Estimated price: PHP 1,500 - PHP 2,500.
  • Ride-hailing Service:

    You can also opt for a ride-hailing service, which offers a convenient and often cost-effective way to travel to the hotel. Estimated price: PHP 1,200 - PHP 2,000.
  • Airport Premium Bus:

    While direct bus services to Putrajaya might be limited, you can take a bus to a major transit hub in Kuala Lumpur and then connect to a local bus or taxi to reach the hotel. This is a more budget-friendly option. Estimated price: PHP 500 - PHP 1,000.
For hassle-free travel, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Putrajaya Marriott Hotel

The Putrajaya Marriott Hotel stands out as an exceptional choice for your next getaway or business trip. With its prime location, luxurious amenities, and impeccable service, it offers an experience that is both relaxing and enriching.
  • Prime Location:

    Situated in the serene and well-planned city of Putrajaya, offering a peaceful escape yet close to key attractions.
  • Luxurious Accommodations:

    A wide range of well-appointed rooms and suites ensure a comfortable and stylish stay.
  • World-Class Facilities:

    From a refreshing swimming pool to a state-of-the-art fitness center and a rejuvenating spa, all your needs are catered to.
  • Exceptional Dining:

    Indulge in diverse culinary experiences at the hotel's on-site restaurants and bars.
  • Convenient Access:

    Easy access to major transportation links and nearby attractions.
Discover the best Room availability at Putrajaya Marriott Hotel and start Planning your trip. Booking Putrajaya Marriott Hotel is simple and convenient through Traveloka. Book budget hotels in Kuala Lumpur and experience the convenience of finding great deals. Easily book domestic and international flights at low prices to complement your hotel stay.

All facilities in Putrajaya Marriott Hotel

Bar, Cafe and Lounge Putrajaya Marriott Hotel
Bar, Cafe and Lounge
Swimming Pool Putrajaya Marriott Hotel
Swimming Pool
Entertainment Facility Putrajaya Marriott Hotel
Entertainment Facility
Fitness Center Putrajaya Marriott Hotel
Fitness Center
Functional Hall Putrajaya Marriott Hotel
Functional Hall

Hotel Services

  • Laundry service
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Conference center
  • Business facilities
  • Meeting rooms
  • Business facilities
  • Computer station
  • Business center

Things to Do

  • Outdoor pool
  • Barbecue
  • Garden
  • Fitness center
  • Waterslide

General

  • Banquet
  • Ballroom
  • Reception hall
  • Parking

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Shopping center shuttle
  • Airport transfer

Accessibilty

  • Accessible parking
  • Accessible path of travel

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Putrajaya Marriott Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, This property offers transfers from the airport. To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Putrajaya Marriott Hotel
488
Number of floors in Putrajaya Marriott Hotel
13
Another facilities in Putrajaya Marriott Hotel
Laundry service, Express check-in, Wedding service, Luggage storage, Express check-out

Frequently asked question in Putrajaya Marriott Hotel

What are available facilities at Putrajaya Marriott Hotel?
There are top facilites at Putrajaya Marriott Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Putrajaya Marriott Hotel?
The standard check-in time at Putrajaya Marriott Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Putrajaya Marriott Hotel provide breakfast?
Yes, Putrajaya Marriott Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Putrajaya Marriott Hotel?
Putrajaya Marriott Hotel is a 5.0-star hotel.
How many floors does Putrajaya Marriott Hotel have?
Putrajaya Marriott Hotel has 13 floors.
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More Reviews from Other Guests in Putrajaya Marriott Hotel

Overall Ratings & Reviews Putrajaya Marriott Hotel

Traveloka (324)
Other sources (470)
8.2
Very Good
From 470 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

7.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Putrajaya Marriott Hotel

Number of reviews per page
20
40
Top reviews
Manor
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Breakfast was good, lots of different varieties...staff very helpful, rooms clean and spa was good
Naraseeni
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Had a wonderful time in this hotel. All service team hospitality from FrontDesk, Restaurant, Housekeeping, and Room Service were tiptop. A place that worth your money definately.
Chinmoy
icon-Business
Business
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room and meetings areas are nice. Food nightmare - taste as well as allergens. Food made me sick.
Frankin
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Big spaces with a beautiful outdoors environment, lush of tropical vegetation. The staff is friendly and welcoming. A wonderful place to visit and relax.
LAU
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Room is big, it's fully renovated, got some defects. Need to looks more details.
Sara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

A beautiful property overlooking the nearby park and with a view of the distant KL skyline. Super convenient with IOI City Mall just down the road. We are a family with a toddler and found the swimming pool and mini water park very enjoyable. The room looks newly refurbished, we loved how spacious it was and the small table and seating sofa which was a cosy space for our toddler to play her toys on. The only thing was that the entryway was a bit narrow so pushing luggage and a stroller through was tight. Breakfast had a wide selection, I particularly enjoyed the salad section and sweet treats available. The omelette is one of the tastiest in a hotel I've had. Overall a very enjoyable stay!
Read More
Chin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Clean and exellence
sankara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Very comfortable stay with very clean facilities. Ideal for a family with kids . Situated away from Kualalumpur city center with minimum one hour drive.
Aidil Fitri
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Recommended by a friend of mine due to the water playground.Great recommendation to stay in.My daughter likes it very much especially with the water playground and the indoor playground for kids.Breakfast was superb with lots of varieties to choose.But during breakfast, the topping up of the food and drinks were quite slow.Besides that everything was fine.
Read More
Esther
icon-Business
Business
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Breakfast area need to be kept more clean. Flies flying around while im trying to eat my breakfast. Insufficient staff during breakfast hour. Hotel been through upgrading and reno.
Ricky
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

My family had a pleasant stay
Janice
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Exceptional stay with superb staff. They went the extra mile at every step. Friendly, helpful and kind. Facilities are amazing. Thoroughly recommend and hope to return
Khader Ali Akbar
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Pleasant Stay
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Great staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.
Fahed
icon-Business
Business
8.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .
MOHAMAD SHAHRILL
icon-Business
Business
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.
Read More
Emad
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks
WAN SAPIAN SORI
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.
Dennis
10.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

Had some renovations going on but overall the hotel is nice.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Lobby 4 Putrajaya Marriott Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Putrajaya Marriott Hotel

Traveloka (324)
Other sources (470)
8.2
Very Good
From 470 reviews
Cleanliness

8.2

Room Comfort

8.2

Location

7.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Putrajaya Marriott Hotel

Number of reviews per page
20
40
Top reviews
Manor
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Breakfast was good, lots of different varieties...staff very helpful, rooms clean and spa was good
Naraseeni
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Had a wonderful time in this hotel. All service team hospitality from FrontDesk, Restaurant, Housekeeping, and Room Service were tiptop. A place that worth your money definately.
Chinmoy
icon-Business
Business
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Room and meetings areas are nice. Food nightmare - taste as well as allergens. Food made me sick.
Frankin
icon-Leisure
Leisure
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Big spaces with a beautiful outdoors environment, lush of tropical vegetation. The staff is friendly and welcoming. A wonderful place to visit and relax.
LAU
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

Room is big, it's fully renovated, got some defects. Need to looks more details.
Sara
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

A beautiful property overlooking the nearby park and with a view of the distant KL skyline. Super convenient with IOI City Mall just down the road. We are a family with a toddler and found the swimming pool and mini water park very enjoyable. The room looks newly refurbished, we loved how spacious it was and the small table and seating sofa which was a cosy space for our toddler to play her toys on. The only thing was that the entryway was a bit narrow so pushing luggage and a stroller through was tight. Breakfast had a wide selection, I particularly enjoyed the salad section and sweet treats available. The omelette is one of the tastiest in a hotel I've had. Overall a very enjoyable stay!
Read More
Chin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Clean and exellence
sankara
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Very comfortable stay with very clean facilities. Ideal for a family with kids . Situated away from Kualalumpur city center with minimum one hour drive.
Aidil Fitri
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Recommended by a friend of mine due to the water playground.Great recommendation to stay in.My daughter likes it very much especially with the water playground and the indoor playground for kids.Breakfast was superb with lots of varieties to choose.But during breakfast, the topping up of the food and drinks were quite slow.Besides that everything was fine.
Read More
Esther
icon-Business
Business
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Breakfast area need to be kept more clean. Flies flying around while im trying to eat my breakfast. Insufficient staff during breakfast hour. Hotel been through upgrading and reno.
Ricky
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

My family had a pleasant stay
Janice
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 87 week(s) ago

Expedia Group verified review

Exceptional stay with superb staff. They went the extra mile at every step. Friendly, helpful and kind. Facilities are amazing. Thoroughly recommend and hope to return
Khader Ali Akbar
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

Pleasant Stay
Verified traveler
icon-Friends and Family with Friends
Friends and Family with Friends
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

The hotel is very convenient linked to IOI city mall where the shopping and eateries are. Check in staff is a little slow. But the room is clean and space is just nice for 2 persons.
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 98 week(s) ago

Hotels.com verified review

Great staff! There was a rude guest who was trying to cut in line even though I was already trying to talk to the receptionist. The staff politely called out the rude person. She perfectly handled the situation.
Fahed
icon-Business
Business
8.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

Working is going on during the day . you can smell the paint strongly from your room . It is near from one of the biggest mall in malaysia IOI mall .
MOHAMAD SHAHRILL
icon-Business
Business
10.0
/10
Reviewed 99 week(s) ago

Hotels.com verified review

TESTIMONIAL: Staying at a reputed 5-star hotel like Marriott, I anticipated top-notch service and convenience. Imagine my surprise when I sent my shirt and trousers for pressing on a Sunday evening, only to discover they weren't in my room by 9 pm the next day. When I contacted housekeeping, I was informed that to retrieve my clothes, I needed to pay the pressing fee at the reception first. This practice was a novel experience for me, especially given my regular stays at Marriott properties. Having to hunt down a duty manager to express my frustration and disappointment added to an already perplexing situation. Eventually, I paid what was merely a fraction of the cost of the garments themselves to claim them back. The irony was not lost on me—this policy felt more like a hastily thought-out inconvenience than a customer-focused service, especially from an esteemed 5-star establishment. It's worth noting that the hotel is currently undergoing renovations, perhaps in desperate need, as it looked quite jaded last year. While a facelift might address the aesthetics, it's the little things, like a cumbersome and baffling laundry policy, that can significantly impact guests' experiences. Here's hoping ( staying there again next month - now i have doubts ) the renovations bring a renewed focus on customer service excellence along with a fresh coat of paint.
Read More
Emad
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 103 week(s) ago

Expedia Group verified review

The only comment from my side is there was one machine running all day 24 hours which was disturbing at the pool side and the noise reach to the room and Restoraent is too busy in the morning and people waiting in line to have their breakfast. Rest all perfect. Thanks
WAN SAPIAN SORI
icon-Business and Leisure with Children
Business and Leisure with Children
10.0
/10
Reviewed 107 week(s) ago

Expedia Group verified review

Nice stay. Great facilities. I recommend buffet breakfast. So much variety and taste good.
Dennis
10.0
/10
Reviewed 108 week(s) ago

Expedia Group verified review

Had some renovations going on but overall the hotel is nice.
Number of reviews per page
20
40