Scarletz Suites KLCC by Mykey

8.7
/10
Very Good
902 reviews

What Guests Say About Their Stay

Room Space (164)
Distance To City Center (156)
Ambiance (139)
Bedroom (137)
sitifatima p.
9.7
/ 10
Very clean hotel, and very beautiful close to all places especially KLCC. From the room has a beautiful view. Very good staff service. If I go to KL again I will repeat stay at this hotel. Thank you to all the staff who when I ask they will respond quickly.
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I***h
10.0
/ 10
Scarletz Hotel is perfect for travelers looking for a modern, clean, and affordable stay in the city center. It's perfect for vacations, business, or staycations. It will definitely be my choice again when I return to Kuala Lumpur.
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A***k
9.4
/ 10
I really love to stay here! So comfortable, the room is fully equipped with all the facilities that we need, clean, and the view is nice. Definitely would stay here again if I come back to Kuala Lumpur.
Erza R.
9.4
/ 10
10/10 very good! Rooftop pool with a nice view, the bedroom so very clean, good ambience, and comfortable! Very recommended🫶🏻
Elvinsyah A. T.
9.4
/ 10
This suite is such a beautiful place. The pool has an amazing view, the staff are very helpful and kind. I would absolutely recommend this suite for you guys. My family and I will definitely stay here again if I come back to Malaysia. Thank you for the hospitality.
In the Area
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Jalan Yap Kwan Seng, Kuala Lumpur City Centre, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450

Main Facilities

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AC
Swimming Pool
24-Hour Front Desk
Parking
WiFi
note: apartment was previously named Scarletz Suites KLCC by Mykey Global Scarletz Suites KLCC by Mykey is a apartment in a good neighborhood, which is located at Kuala Lumpur City Centre. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Scarletz Suites KLCC by Mykey

Jalan Yap Kwan Seng, Kuala Lumpur City Centre, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50450
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Scarletz Suites KLCC by Mykey Rates per Night

Looking for the best hotel rates? Scarletz Suites KLCC by Mykey room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Finding the perfect hotel deal is easy with Traveloka.

Scarletz Suites KLCC by Mykey Location & Address

Need to know where Scarletz Suites KLCC by Mykey is located? Scarletz Suites KLCC by Mykey is located at Jalan Yap Kwan Seng, Kuala Lumpur City Centre, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Bandaraya Kuala Lumpur, Kuala Lumpur, Malaysia, 50450. It's situated in the heart of Kuala Lumpur, known for its iconic Petronas Twin Towers and vibrant city life. The hotel is approximately 2 km from the city center.

How to go to Scarletz Suites KLCC by Mykey from Airport

Planning your trip and wondering how to get to Scarletz Suites KLCC by Mykey from the airport? Getting to the hotel from Kuala Lumpur International Airport (KUL) is easy with several convenient options. Here's how you can get there:
  • Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 45-60 minutes, depending on traffic.
  • Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, and the ride takes about the same time as a taxi.
  • KLIA Ekspres Train (fastest): The KLIA Ekspres train is a high-speed train that takes you to KL Sentral station in about 30 minutes. From KL Sentral, you can take a taxi or Ride Hailing to the hotel.
  • Airport Bus (most affordable): Airport buses are a budget-friendly option. They take longer, around 1.5 to 2 hours, depending on traffic.
Tips: For the most convenient route, consider a taxi or Ride Hailing service directly from the airport to the hotel.

Scarletz Suites KLCC by Mykey Reviews & Summary

Want to know what other guests think about Scarletz Suites KLCC by Mykey? Hotel reviews often highlight the hotel's prime location, modern amenities, and excellent service. Guests frequently rave about the stunning city views from the rooms and the rooftop pool. The hotel's standout features include its proximity to the Petronas Twin Towers and its stylish, well-appointed suites. One guest raved, "The location was perfect, and the staff was incredibly friendly and helpful. I would definitely stay here again!"

Scarletz Suites KLCC by Mykey Room Types Available

Curious about the different room types at Scarletz Suites KLCC by Mykey? The hotel offers a variety of room options to suit different needs and preferences. Here are the room types available:
  • Studio Suite: Features a comfortable living area, a kitchenette, and a private bathroom.
  • One-Bedroom Suite: Offers a separate bedroom, a living room, a kitchenette, and a private bathroom.
  • Two-Bedroom Suite: Provides two bedrooms, a living room, a kitchenette, and two private bathrooms.
  • Deluxe Suite: Offers a spacious layout with premium amenities and stunning city views.

Smoking and non-smoking rooms are available. Please inquire about pet-friendly options and any associated charges.

Hotel Facilities in Scarletz Suites KLCC by Mykey

What facilities does Scarletz Suites KLCC by Mykey offer? The hotel provides a range of amenities to ensure a comfortable and enjoyable stay for all guests. Here's a list of the hotel facilities:
  • Rooftop Swimming Pool: Enjoy a refreshing swim with panoramic city views.
  • Fitness Center: Stay in shape with a fully equipped gym.
  • Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.
  • 24-Hour Front Desk: Assistance is available around the clock.
  • Parking: On-site parking is available for guests.

Hotel Buffet or Restaurant/Cafe in Scarletz Suites KLCC by Mykey

Looking for dining options at Scarletz Suites KLCC by Mykey? The hotel offers a delightful culinary experience with its on-site restaurant. Here's what you can expect:
  • Restaurant Name: The hotel's restaurant offers a diverse menu with local and international dishes.
  • Cuisine Type: The restaurant serves a variety of cuisines, including Malaysian and Western options.
  • Buffet Info: Buffet options may be available for breakfast and special events.
  • Price per Person: Buffet prices typically range from ₱800 to ₱1500 per person.
  • Opening Hours: The restaurant is usually open for breakfast, lunch, and dinner.
  • Signature Dishes: The restaurant is known for its local specialties and international favorites.

Scarletz Suites KLCC by Mykey Airport pickups and How to Book

Does Scarletz Suites KLCC by Mykey offer airport transfers? The hotel may offer airport pick-up services to make your arrival and departure seamless. Here's what you need to know:
  • Airport Pick-up: The hotel may offer airport pick-up services.
  • Booking Steps: Contact the hotel directly to arrange for airport pick-up.
  • Advance Notice: It's recommended to book your airport transfer in advance.

Nearby MRT Station & Bus Stops

Need to know about public transport near Scarletz Suites KLCC by Mykey? The hotel is conveniently located near public transportation options, making it easy to explore Kuala Lumpur. Here's what you should know:
  • Nearest MRT Station: The nearest MRT station is KLCC, which is a short walk from the hotel.
  • Distance: The KLCC MRT station is approximately 500 meters from the hotel.
  • Public Transport Card: You can use a Touch 'n Go card for easy payment on MRT and buses.
  • Where to Buy: Touch 'n Go cards are available at MRT stations and convenience stores.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby attractions? Scarletz Suites KLCC by Mykey is ideally located near several family-friendly attractions. Here are some nearby places to visit:
  • Petronas Twin Towers: Iconic skyscrapers offering stunning views. Entry is approximately ₱1000.
  • KLCC Park: A beautiful park perfect for a relaxing stroll. Entry is free.
  • Aquaria KLCC: An underwater aquarium with diverse marine life. Entry is approximately ₱1200.
  • KL Tower: Offers panoramic views of the city. Entry is approximately ₱1500.
  • Suria KLCC: A shopping mall with a playground and other kid-friendly activities. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Scarletz Suites KLCC by Mykey (Kuala Lumpur)

Looking for great places to eat near Scarletz Suites KLCC by Mykey? Kuala Lumpur offers a diverse culinary scene with options for every taste. Here are some nearby dining options: Cafes/ Restaurants:
  • Madam Kwan's (Suria KLCC): Known for its delicious Nasi Lemak and other Malaysian dishes.
  • TGIF (Suria KLCC): A popular American restaurant with a lively atmosphere.
  • Papparich (various locations): Offers a wide range of Malaysian favorites.
Local Street Food:
  • Hainanese Chicken Rice: A classic Malaysian dish.
  • Laksa: A spicy noodle soup.
  • Kaya Toast: A sweet and savory breakfast treat.
  • Satay: Grilled meat skewers with peanut sauce.
  • Nasi Kandar: A rice dish with various curries and side dishes.

Shopping places near Scarletz Suites KLCC by Mykey (Kuala Lumpur)

Want to go shopping near Scarletz Suites KLCC by Mykey? Kuala Lumpur offers a fantastic shopping experience with a variety of malls and markets. Here are some shopping places nearby:
  • Suria KLCC: A premier shopping mall located at the base of the Petronas Twin Towers.
  • Pavilion Kuala Lumpur: A luxury shopping mall with a wide range of international brands.
  • Starhill Gallery: A high-end shopping destination with designer boutiques.

Other Places to Stay Near Scarletz Suites KLCC by Mykey

Looking for other accommodation options near Scarletz Suites KLCC by Mykey? Kuala Lumpur offers a wide range of hotels to suit every budget and preference. Here are some options: Luxury/5–6 Star Hotels Nearby:
  • Traders Hotel, Kuala Lumpur
  • Mandarin Oriental, Kuala Lumpur
  • The Ritz-Carlton, Kuala Lumpur
For 5-star:

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Four-Star Hotels Nearby:
  • Impiana KLCC Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur
  • Hotel Stripes Kuala Lumpur, Autograph Collection
For 4-star:

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Three-Star Hotels Nearby:
  • The Bed KLCC
  • Hotel Sentral KL
  • Swiss-Garden Hotel Kuala Lumpur
For 3-star:

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Hotel Availability & Booking

Ready to book your stay at Scarletz Suites KLCC by Mykey? Finding the perfect room is easy with Traveloka. Check hotel availability and make your reservations today.

All facilities in Scarletz Suites KLCC by Mykey

Bar, Cafe and Lounge Scarletz Suites KLCC by Mykey
Bar, Cafe and Lounge
Swimming Pool Scarletz Suites KLCC by Mykey
Swimming Pool
Entertainment Facility Scarletz Suites KLCC by Mykey
Entertainment Facility
Fitness Center Scarletz Suites KLCC by Mykey
Fitness Center
Common Space Scarletz Suites KLCC by Mykey
Common Space

Hotel Services

  • Concierge
  • Early Check-in
  • Express check-in
  • Express check-out
  • Front desk
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Luggage storage
  • 24-hour Receptionist

In-room Facilities

  • Cable TV
  • Hairdryer
  • Kitchenette
  • Microwave
  • Refrigerator
  • Shower
  • TV

General

  • AC
  • Connecting rooms
  • Family room
  • Heater
  • Non-smoking room
  • Swimming pool

Public Facilities

  • Parking
  • Early check-in
  • Late check-out
  • Safety deposit box

Things to Do

  • Children play area
  • Fitness center
  • Outdoor pool

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Shops
  • Supermarket

Family-friendly Facilities

  • Children pool

Food and Drinks

  • Bar

Transportation

  • Secure parking

Connectivity

  • Free WiFi

Accessibilty

  • Accessible parking

Accommodation Policy & General Information in Scarletz Suites KLCC by Mykey

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

General Check-in Instructions

Kindly note that hotel check in counter will be available from 7am to 1am.

Tourism Tax

Tourism tax MYR 10.00 will be charged upon check-in (per room/per night).
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General Information

Popular Facilities
AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Scarletz Suites KLCC by Mykey
90
Number of floors in Scarletz Suites KLCC by Mykey
49
Another facilities in Scarletz Suites KLCC by Mykey
Concierge, Early Check-in, Express check-in, Express check-out, Front desk

Frequently asked question in Scarletz Suites KLCC by Mykey

What are available facilities at Scarletz Suites KLCC by Mykey?
There are top facilites at Scarletz Suites KLCC by Mykey such as AC, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Scarletz Suites KLCC by Mykey?
The standard check-in time at Scarletz Suites KLCC by Mykey is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Scarletz Suites KLCC by Mykey?
Scarletz Suites KLCC by Mykey is a 4.0-star hotel.
How many floors does Scarletz Suites KLCC by Mykey have?
Scarletz Suites KLCC by Mykey has 49 floors.
How many rooms are available at Scarletz Suites KLCC by Mykey?
Scarletz Suites KLCC by Mykey has 90 rooms in total.
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More Reviews from Other Guests in Scarletz Suites KLCC by Mykey

8.8
Very Good
From 883 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.1

Meal

8.6

Location

9.1

Service and Facilites

8.7

People often mention about Scarletz Suites KLCC by Mykey
All
Room Space (153)
Distance to City Center (149)
Bedroom (145)
Ambiance (136)
Bathroom (121)
Accessibility (114)
Wifi (114)
Family Friendly (106)
Staff Friendliness (102)
Hotel Area (102)
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Traveler Reviews Scarletz Suites KLCC by Mykey

Number of reviews per page
20
40
Customer reviews
Profile Picture
Noviana
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Comfortable, near Petronas, clean
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1 people find it helpful
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I have stayed at this hotel twice, at the beginning of November and the end of November 2025... the location is not far from the twin towers... the apartment is busy, not far from the market either, you can also walk to the Alor or Bukit Bintang areas... highly recommended
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great hotel, will definitely go there again, thanks for the service
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Z***n
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
The location is too hard to find... grab driver also cant find the location on time.. need to use maps...
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F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Everything is fine but I think the carpet and floor need to be vacuumed
1 people find it helpful
Fazrin N.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The sink is clogged. The living room carpet is dusty
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L***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It was a very memorable stay here, everything was ok, only the washing machine was missing.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff was helpful. The apartment location [is] near KLCC, so we can walk there and enjoy.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
⭐️⭐️⭐️⭐️⭐️ Had an amazing stay at Scarletz Hotel by MyKey Global! From the moment we arrived, the security staff were very welcoming and helpful. The check-in process was fast, and there are plenty of lifts so no long waiting time. The room was spacious and fully equipped — it had a kitchen set, two air conditioners, a fan, dining area, fridge, living room, and a stunning view! Totally worth the price. The location is also great — very close to Bukit Bintang and Pavilion, just a short Grab ride away. The bathroom was clean and nice, though it would be even better if there was a door to prevent water splashes. Overall, a really pleasant stay and definitely recommended!
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2 people find it helpful
Madda E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I'm so happy staying in Scarlet, because the host is good.
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A***d
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Excelent and good place . good view good bulding but please important about room and improve for the "It needs to have a better scent."
2 people find it helpful
O***g
icon-origin-TRAVELOKA
7.7
/10
Reviewed 9 week(s) ago
I arrived at Scarletz Suites KLCC by Mykey around 10 AM and asked the front desk to begin the check-in process. I was told I had to wait until 3 PM to register, which I understood and accepted. However, before 3 PM, I noticed other guests were already being allowed to check in. When I asked the front desk about this, the staff responded rudely, saying I "have to follow the rules." When I asked for clarification because I had just seen others check in early, the staff simply repeated, “follow the rules,” without any further explanation or professionalism. Their attitude felt dismissive and unhelpful, which made me quite unhappy and frustrated. Additionally, I was shocked to see the front desk staff eating at their counter during working hours, which showed a lack of professionalism. Overall, it was clear the staff lacked proper hotel management knowledge and training, which negatively affected my stay. Given the hotel’s prime location, I expected a much better level of customer service. I hope the management addresses these issues to improve the experience for future guests. Based on my stay, I cannot recommend Scarletz Suites KLCC by Mykey.
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3 people find it helpful
Dessy M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Its Very good, the location is very close to everywhere, there are many places to eat around. It's just a shame that check-in is too late at 3 o'clock, and early check-in is not possible.
2 people find it helpful
R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The rooms are spacious, luxurious, and clean, with complete facilities. The swimming pool is really cool. The kids love it here, but it's a bit difficult to find food. A 10-15 minute walk to the twin towers/nearest LRT station, highly recommended. It's a shame we only stayed for 2 nights. If we go to KL again, we'll stay here again.
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7 people find it helpful
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Leoni A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
The bathroom is clean and comfortable. The room is spacious, has a nice interior, a microwave, an iron, and a hairdryer. You can directly see the KL Tower and Petronas from the window. Unfortunately, the room is cleaned every 3 days for long stays.
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N***n
icon-origin-TRAVELOKA
6.6
/10
Reviewed 10 week(s) ago
The hotel did not process my request for payment information.
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1 people find it helpful
C***s
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
The resepsionist does not allow for early check in, for luggage locker is 5-10RM, but overall is good.
2 people find it helpful
k***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
All good, exclude the staff not polite
2 people find it helpful
I***m
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 13 week(s) ago
There are only 4 elevators, up to 48 floors. So it is very difficult at 11 o'clock (check-in time) and 15.00 (check-out time).
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1 people find it helpful
Jumardi M.
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8.5
/10
Reviewed 14 week(s) ago
the best places are all close by
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1 people find it helpful
Number of reviews per page
20
40

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Exterior 4 Scarletz Suites KLCC by Mykey

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 883 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

9.1

Meal

8.6

Location

9.1

Service and Facilites

8.7

People often mention about Scarletz Suites KLCC by Mykey
All
Room Space (153)
Distance to City Center (149)
Bedroom (145)
Ambiance (136)
Bathroom (121)
Accessibility (114)
Wifi (114)
Family Friendly (106)
Staff Friendliness (102)
Hotel Area (102)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Scarletz Suites KLCC by Mykey

Number of reviews per page
20
40
Customer reviews
Profile Picture
Noviana
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Comfortable, near Petronas, clean
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1 people find it helpful
K***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
I have stayed at this hotel twice, at the beginning of November and the end of November 2025... the location is not far from the twin towers... the apartment is busy, not far from the market either, you can also walk to the Alor or Bukit Bintang areas... highly recommended
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R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Great hotel, will definitely go there again, thanks for the service
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Z***n
icon-origin-TRAVELOKA
7.8
/10
Reviewed 2 week(s) ago
The location is too hard to find... grab driver also cant find the location on time.. need to use maps...
Find this review helpful?
F***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Everything is fine but I think the carpet and floor need to be vacuumed
1 people find it helpful
Fazrin N.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The sink is clogged. The living room carpet is dusty
Find this review helpful?
L***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
It was a very memorable stay here, everything was ok, only the washing machine was missing.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff was helpful. The apartment location [is] near KLCC, so we can walk there and enjoy.
1 people find it helpful
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
⭐️⭐️⭐️⭐️⭐️ Had an amazing stay at Scarletz Hotel by MyKey Global! From the moment we arrived, the security staff were very welcoming and helpful. The check-in process was fast, and there are plenty of lifts so no long waiting time. The room was spacious and fully equipped — it had a kitchen set, two air conditioners, a fan, dining area, fridge, living room, and a stunning view! Totally worth the price. The location is also great — very close to Bukit Bintang and Pavilion, just a short Grab ride away. The bathroom was clean and nice, though it would be even better if there was a door to prevent water splashes. Overall, a really pleasant stay and definitely recommended!
Read More
2 people find it helpful
Madda E.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
I'm so happy staying in Scarlet, because the host is good.
Find this review helpful?
A***d
icon-origin-TRAVELOKA
9.0
/10
Reviewed 7 week(s) ago
Excelent and good place . good view good bulding but please important about room and improve for the "It needs to have a better scent."
2 people find it helpful
O***g
icon-origin-TRAVELOKA
7.7
/10
Reviewed 9 week(s) ago
I arrived at Scarletz Suites KLCC by Mykey around 10 AM and asked the front desk to begin the check-in process. I was told I had to wait until 3 PM to register, which I understood and accepted. However, before 3 PM, I noticed other guests were already being allowed to check in. When I asked the front desk about this, the staff responded rudely, saying I "have to follow the rules." When I asked for clarification because I had just seen others check in early, the staff simply repeated, “follow the rules,” without any further explanation or professionalism. Their attitude felt dismissive and unhelpful, which made me quite unhappy and frustrated. Additionally, I was shocked to see the front desk staff eating at their counter during working hours, which showed a lack of professionalism. Overall, it was clear the staff lacked proper hotel management knowledge and training, which negatively affected my stay. Given the hotel’s prime location, I expected a much better level of customer service. I hope the management addresses these issues to improve the experience for future guests. Based on my stay, I cannot recommend Scarletz Suites KLCC by Mykey.
Read More
3 people find it helpful
Dessy M.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Its Very good, the location is very close to everywhere, there are many places to eat around. It's just a shame that check-in is too late at 3 o'clock, and early check-in is not possible.
2 people find it helpful
R***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The rooms are spacious, luxurious, and clean, with complete facilities. The swimming pool is really cool. The kids love it here, but it's a bit difficult to find food. A 10-15 minute walk to the twin towers/nearest LRT station, highly recommended. It's a shame we only stayed for 2 nights. If we go to KL again, we'll stay here again.
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7 people find it helpful
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Leoni A. S.
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Leisure
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8.8
/10
Reviewed 10 week(s) ago
The bathroom is clean and comfortable. The room is spacious, has a nice interior, a microwave, an iron, and a hairdryer. You can directly see the KL Tower and Petronas from the window. Unfortunately, the room is cleaned every 3 days for long stays.
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N***n
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6.6
/10
Reviewed 10 week(s) ago
The hotel did not process my request for payment information.
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1 people find it helpful
C***s
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8.8
/10
Reviewed 11 week(s) ago
The resepsionist does not allow for early check in, for luggage locker is 5-10RM, but overall is good.
2 people find it helpful
k***n
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Leisure
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8.5
/10
Reviewed 12 week(s) ago
All good, exclude the staff not polite
2 people find it helpful
I***m
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Leisure
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8.1
/10
Reviewed 13 week(s) ago
There are only 4 elevators, up to 48 floors. So it is very difficult at 11 o'clock (check-in time) and 15.00 (check-out time).
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1 people find it helpful
Jumardi M.
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8.5
/10
Reviewed 14 week(s) ago
the best places are all close by
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1 people find it helpful
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