Bayview Hotel by ST Hotels

Got there to be upgraded to the Novotel, which was very nice.

Pros - Good breakfast, beautiful seaview room on floor 5. Emma at reception was extremely friendly and knowledgeable about the local area. Great location for exploring Valletta and the 3 cities. Room clean, warm and cosy. Cons - We booked a double and twin and ended up with two doubles. Lift tiny and very slow. Smell of rotten egg from bathroom. Bathroom tiny, sat on toilet my knees touched the sink and stood at sink my thigh touched the shower cubicle. Roof terrace not open due to refurbishment which had not been advised at the time of booking. Breakfast room quite crammed in, wouldn’t like to see it in high season! Aside from the cons I would recommend this hotel as a base for exploring and I would return if the price was as cheap as we paid this time.

Room good con

Very clean towels changed daily staff pleasant.disapointed swimming pool not available. BREAKFAST CATERED FOR ALL TASTES DELICIOUS.

The swiming pool pictures not is the hotel, is the restaurant in front the hotel. The sauna and hot tube is in NOVOTEL same company but need walking until the facilities. Need take out the swimming pool in website. Breakfast is really nice, clear and confortable hotel.

The staff was very friendly and the breakfast and amenities were great for the price we paid. The room was clean but the shower leaked when in use but we didn’t complain as we only had a short stay.

Great

Clean hotel, friendly and helpful staff, great location

I am writing to formally raise a complaint regarding my recent stay at the Bayview Hotel in Valletta, Malta. One of the main reasons we chose and booked your hotel was for the spa facilities. On our first day, when we attempted to use the spa, we were informed not by hotel staff but by a builder on site that the spa would be closed for three days due to construction work. This information was not communicated to us at any point prior to booking, during the booking process via Expedia, on your website, or at check-in. Had we been made aware of this in advance, we would have chosen alternative accommodation with fully available amenities. After enquiring at reception ourselves, we were informed that we could use a spa at another hotel instead. While this was offered, it was not a suitable substitute for the on-site facilities we specifically booked and paid for. On the second day of our stay, the building work noise became extremely loud and disruptive throughout the day. The noise levels were such that we were unable to relax or enjoy our short break. I have recordings available which clearly demonstrate the severity of the disturbance. Once again, no prior warning was provided regarding these works — neither before booking nor upon arrival at the hotel. We only became aware through the builders and our own enquiries. The lack of transparency regarding both the spa closure and the ongoing construction works significantly impacted our stay and resulted in a disappointing experi

Very polite staff. Very clean room. Very delicious

The room looked tidy and well kept, but unfortunately I experienced bed bug bites. The sauna and swimming pool were also very dirty and clearly not well maintained

The bed was very comfortable, with a nice variety of pillows. The shower was great, excellent water pressure. The staff in the restaurant at breakfast were friendly and efficient. Doris (I think she was a housekeeper) was lovely, and very helpful.

Loved the vibrant location, and the bus stop right in front of the hotel was convenient. However, the room was uncomfortably warm. I was told the hotel uses a central heating/cooling system and had already switched to heating for winter. I’ve never encountered this in a hotel before considering hotels have international guests with different preferences, guests should be able to control their own room temperature. On my second night, loud voices in the corridor woke me up. I tried calling reception to report it, but the room phone didn’t work. On the fourth day, I was woken again, this time by continuous door slamming, likely from housekeeping. It’s a shame, because the hotel has potential however the really warm room in particular made the experience less pleasant for me.

Jacuzzi was cold and the sauna had to be booked staff were not friendly and extra charges for things that could have been included

Small clean room with a lovely view.

Excellently located (10 mins to ferry) £10 uber to Airport and less to Valleta old town. Amazing views across the harbour from our seaview room (512). The room was clean and had what we needed for a short weekend stay. Good breakfast. Nice bar area. Rooftop pools could do with some attention (tiling mainly) but you can access the gorgeous Aqualuna complex opposite. Only strange one for us was the daily after 3pm cleaning of the room which was quite inconvenient given we'd been out all day!

Friendly staff,spacious room.

Here is some feedback for the awful visit to your hotel. Firstly, we paid for a hotel at the location we wanted, which included hot drink facility in the room, breakfast, swimming pool, spa and gym. On the first day we got there, we were told we had to stay at a different hotel. Good customer service would apologies and out you in the same level, or upgraded hotel, we were put in, what would essentially be described as, a hostel.   Now, let me describe what this “hostel” was like. Not only were all the amenities we PAID for not included: no swimming pool, spa, gym, breakfast or hot drink facilities in the room. The self service kettle which was provided had a European plug and therefore could NOT be plugged into the English plugs what are used in the entirety of Malta! The customer service was abysmal. We were told we had to pay an extra set of security deposit because the deposit we paid was for the other hotel, we were told there was breakfast and a gym, there wasn’t! We were told we had to bring our own adapter to use the kettle. It doesn’t end there. The zircon doesn’t work! On asking for the zircon to be fixed, were had NUMEROUS people coming in and out of the room, while we were trying to sleep in the damp, muggy room. At one point I tried to explain to the technician that the zircon turns on for 10mins and then automatically turns off, and I was told I was wrong and it’s fine. He also got physically angry and pursed his lips and his body tense. That was just beginning

I was upgraded on arrival to sea view room which was beautiful, overlooking the harbour & Valetta. Balcony had two chairs & coffee table and was pleasant to sit & watch the world go by. Aside from the view I think it was a standard double room with a shower. Nice compact tray with Kettle, tea/coffee & mini fridge. Open hanging rail was plentiful with hangers & space however wasn’t suitable for longer dresses - had to use the coat hook (not the end of the world) additional bedding provided. Attention to environmental awareness in toiletries & use of AC. Terrace & pool were closed which was disappointing as it was one of the features that made me choose this hotel. There was some confusion around charges for use of Aqualuna lido which was ironed out quickly. Breakfast was disappointing for me as I like to try local foods, mortadella & Maltese sausage were the only local options. Mini pastries were overcooked, melon not quite ripe. I’m not a cooked breakfast person, but the counter was plentiful with many options. Overall a good stay in a central location to all transport to move around the island. Good selection of restaurants & shops nearby. Promenade was lovely for a stroll.

Entrance to a big poolarea is great. Breakfast very good. Ist room we got was not lockable to the balcony, but they quickly changed room. Appreciated that.