Le Suffren Hotel & Marina

Lovely hotel, centrally located, with delightful staff

I had a great stay here! The hotel is showing signs of wear and tear, but my room was very comfortable and I really enjoyed my stay. The staff were great and I loved the Japanese menu in the restaurant. On Saturday, the water shuttle was not working, so that was a bit of an inconvenience, but you can walk around to the property. I have to say that the reception desk is outstanding - very professional, helpful staff.

Location and staff.

Amazing hotel, loved it. 5 of 5 Stars would recommend

Front staff lacks training in handling fire hazard/emergency situations. AC took long to get fixed after which sparks caused a fire that I extinguished and informed the reception staff to get this looked at asap but there was no real sense of danger/urgency on their behalf, which indicates I was purposely put in a defective room and wasted 3-4 hrs of my stay. Check in took long to get done. Overall a poor experience.

Very friendly and helpful staff. We were able to check in early which was appreciated. The pool was very nice. Appreciated the shuttle boat and used it several times. The food in the restaurant was good. Breakfast was good but it was a little confusing where to find things as the buffet was spread over several rooms. Perhaps as guests arrive for breakfast a staff member could explain the layout. No housekeeping provided- perhaps you need to request it. If so, explain this to guests.

The reception staff was excellent.tbe check in was smooth. Got help from the bagagiste. There was adequate free parking for our rented car. The lunch from the Japanese sextion was absolutely delightful. Going tk Caudan was very easy due to the free water taxi

Both

Whilst I would stay here again because of the location near Caudon Waterfront but not in it, and the helpfulness of staff I had reservations about my stay. Check in very poor - shown to a room already occupied. Food at Dinner quite slow to arrive and then not hot. Also wine prices in the bar excessively high for the quality of wines served compared to other bars and nearby hotel.

Fresh interesting menu for breakfast

The room had roaches. The breakfast was decent, but service was lacking as tables didn’t all have silverware. Egg station hit or miss. You have to request coffees, no one comes around. Decent variety. Checkin/out pleasant enough, but noticed they didn’t ask how everything was because the night before there was a loud party till 2 am right outside below us. Location was excellent. You are a short walk from waterfront and grocery.

Nice location. Large rooms. Hard working staff, kind. Good breakfast and dinner selection on buffets. Building is tired. Needs a freshen up.

Spacious rooms, well located with friendly staff. Unfortunately, the hotel is very tired. Towels and bed linens are gray and worn. We found the hotel spa is dirty, including the esthetician’s uniforms. The hotel has loads of potential but is in dire need of a facelift.

The hotel had booked a loud large concert outside hotel room from 5 pm- 2am. Music and guests were very loud and it was difficult to sleep!! We complained and were moved to another slightly quieter room. They were doing loud sound checks all afternoon prior to the event with over 300 people in attendance. We should have been informed of this when our booking was made. Breakfast and location were excellent.

The restaurant service was not good

A free water taxi takes you to an outdoor shopping mall with some premium stores as well as local crafts. Several restaurants and more touristy souvenir shops as well. Did not try the light rail station nearby. A nice hotel away from the noise and bustle of the city yet close enough to walk to most attractions.

Gorgeous hotel beautifully situated in the Marina within 5min walk to beautiful shops and cafes. Staff are so friendly and helpful. Food is great but could do with more Vegetarian options. Only one problem for me - NO LIFT but lots of Stairs.

Roons are very clean. If any little thing is wrong it is corrected straight away by housekeeping. Staff in the restaurant are welcoming, attentive, and friendly. Excellent spa, great masseurs Neehar and others. The hotel could think about updating showers and some towels are no longer brilliant white, bit grey, but very clean. The water taxi was not available one day as it was being serviced there is a bridge open in the day by the aquarium.

Lovely hotel, quite centtalky located near the pier and Port Louis. Plenty of food options and shopping area near it. The hotel it self was very clean too and a good breakfast spread!

Ants in the property. Despite having a ktchen couldnt leave anything downstairs as ants would circulate. Downstairs toilet ants coming out of the sink. Staff said it is normal as rats are also common despite the price you pay. As if you should just deal with it since they already got your money. Problem with ants was told they will sort it out. Then left the ant spray for me to deal with. Didn't book a holiday to be an exterminator. Ridiculous. Manager had an attitude as well thought i couldn't understand creole then tried to act "nice" in my face. Two faced fake. Blocked sink. Manager had a huff and puff but, eventually was sorted. Water taxi stops inconvenient times. Works until mid afternoon then put a sign up for the rest of the day. Yoy only know if it works or not if you exit the main entrance everyday to get a taxi. They mention to use a bridge but has restricted hours. Otherwise if you go out at night you walk along a dark private road around 20mins from caudan waterfront which is unsafe due to no lighting or people nearby. They act nice once they have your money but, when a problem occurs they get in a strop giving attitiude. I wouldnt recommend this hotel too many inconveniences for the price you pay. Looks nice but, just a hassle not worth it.