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Best Western Majestic

Hotels
7.8
/10
Pleasant
1,001 reviews

What Guests Say About Their Stay

Mauricio

10.0
/ 10
Everyone was great ….its kinda loud outside from people in the streets walking / partying etc other than that it was great and the food with the view was 💯

Maria Isabel

10.0
/ 10
Wonderful location, cleanness, pretty hotel decoration and food at the restaurant was delicious.

Olga

10.0
/ 10
The hotel location is ideal, right on the Zocalo. It's an older hotel, rooms are dated, floors creak, etc. But it makes up for all of that by the excellent staff. The rooftop restaurant, and location.
In the Area
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Av Madero 73 Col Centro, Cuauhtémoc, Mexico City, Mexico, 6000

Main Facilities

Read More
Restaurant
24-Hour Front Desk
WiFi
Elevator
Best Western Majestic is a hotel is located at Cuauhtémoc. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Best Western Majestic

Av Madero 73 Col Centro, Cuauhtémoc, Mexico City, Mexico, 6000
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Others 2 Best Western Majestic

Discover More About Best Western Majestic

Location


Best Western Majestic is a hotel is located at Cuauhtémoc.

About Best Western Majestic

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Best Western Majestic.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Best Western Majestic exclusively for you.

With all facilities offered, Best Western Majestic is the right place to stay.

All facilities in Best Western Majestic

Others Best Western Majestic
Others

Hotel Services

  • Laundry service
  • Newspaper in lobby
  • Tours
  • Wedding service
  • Luggage storage
  • Porter
  • Multilingual staff
  • 24-hour Receptionist

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Elevator

Food and Drinks

  • Bar
  • Breakfast

General

  • Banquet
  • Terrace

Business Facilities

  • Meeting facilities
  • Business center

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Best Western Majestic

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Air conditioning is not provided
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The property is closed between September 15 and September 16. The following facilities are closed on Lunar New Year:
  • Bar/lounge
  • Business center
  • Dining venue(s)
  • Front desk
  • Laundry facilities
  • Meeting facilities
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday, and Sunday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Indoor pool
  • Outdoor pool

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Best Western Majestic
84
Number of floors in Best Western Majestic
7
Another facilities in Best Western Majestic
Laundry service, Newspaper in lobby, Tours, Wedding service, Luggage storage

Frequently asked question in Best Western Majestic

What are available facilities at Best Western Majestic?
There are top facilites at Best Western Majestic such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Best Western Majestic?
The standard check-in time at Best Western Majestic is starting from 15:00 - 18:00 while the latest check-out time is at Before 12:00
Does Best Western Majestic provide breakfast?
Yes, Best Western Majestic provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Best Western Majestic?
Best Western Majestic is a 3.0-star hotel.
How many floors does Best Western Majestic have?
Best Western Majestic has 7 floors.
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More Reviews from Other Guests in Best Western Majestic

Overall Ratings & Reviews Best Western Majestic

Other sources (1,001)
7.8
Pleasant
From 1,001 reviews
Cleanliness

8.2

Room Comfort

7.4

Location

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Best Western Majestic

Number of reviews per page
20
40
Top reviews
Esteban Ramirez,
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The key to the door did not work even after 3 visits to the front desk. We were on the third floor and taking the elevator was not much of an option. Our original maid was terrific (her weekly shift ended Wednesday), but her replacement was not even close to good. The last three days we returned to unswept floors and unmade beds. Otherwise the staff was wonderful!
Read More
Jennifer
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Let’s start from the beginning…service at front desk was terrible. Was there about 2 hours prior to check in and still had to wait. Did not get to check in until 4pm. The front desk was super rude and acted like I was not even standing there in front of him. The guy with our luggage was nice and the person running the elevator too. Now to the room. The floor tiles were separating. The bathroom has a window between the next room. When you turn on the shower, the water went everywhere but in the tub or on your body. They only gave us 2 towels, nothing for the floor or even a hand towel for the sink. 1 towel was clean, the other was dingy. There is no air just a fan, so luckily we are here in December and the outside weather is nice. We just slept with the window open. The noise from the Zocolo did not even bother us. I would not stay again or recommend to others.
Read More
Brianna
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Couldn’t stay here a single night
Martin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Courteous staff, not enough amenities, nice view
Brianna
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I’m not a very picky person but my experience with this hotel was so bad I booked another one instead of staying a single night. The hotel is extremely outdated, the aesthetics are nice until you have to stay there. The hotel is over 90 years old and feels like it. The beds are hard and the one I had was so broken down it had a huge dip in it. They don’t have AC but they do provide fans. Mine was broken though so I couldn’t even use it. The room I had was facing the square and the balcony window was broken so I couldn’t close it all the way so I heard all the noise on the street. They have an old school elevator with an elevator attendant, which seems nice until you have to wait forever for the elevator. And sometimes they go on a break so you can’t use the elevator. The hotel staff seemed confused and unorganized. They couldn’t find our reservation and one of our rooms was supposed to be a double bed but we were given a single bed. They also couldn’t provide us with a different room since they were over booked. I don’t recommend this hotel or even this area if you’re visiting Mexico City for the first time. It extremely overwhelming and this hotel conditions do not help.
Read More
Mauricio
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was great ….its kinda loud outside from people in the streets walking / partying etc other than that it was great and the food with the view was 💯
Joel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All good
Stephanie Julia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location was thr best. In the heart of the city and walkable to so many historical places, not to mention in front of the Zocalo and Cathedral. The staff was very attentive and we loved the historical hotel. We would love to stay again.
Paulina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved el Zocalo!!
Ubaldo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La habitacion impecable, el petsonal muy atento, el unico problema fue el baño, la taza estaba encima del piso y era muy incomodo sentarse, el desague en medio del baño. no en la regadera, cada vez que me bañaba se hacia un charco en todo el baño.
Haydee
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not all light plugs work or shower head
Pedro
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was good nice location very good service, and clean room
Maria Isabel
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful location, cleanness, pretty hotel decoration and food at the restaurant was delicious.
Aaron
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The location is amazing, it's very reasonably priced and the building has charm pouring out of it. The rooms are fine (it's old) and the staff are lovely. I very much enjoyed staying here. The view is UNBELIEVEABLE.
Olga
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel location is ideal, right on the Zocalo. It's an older hotel, rooms are dated, floors creak, etc. But it makes up for all of that by the excellent staff. The rooftop restaurant, and location.
Elliot
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location!
Olga
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Hotel is right in the Zocalo and has amazing views from the restaurant in top. You can walk to metro too. Because it's Day of the Dead celebrations, the Zocalo is decorated beautifully but it's crowded. You don't hear the noise from inside hotel though. Hotel rooms are .
Charlotte
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I wish I would have read the other reviews more closely before staying at this hotel. The 300 year old building has a ton of charm and character, but does not live up to its potential and is in need of some updating. Upon reservation, I requested early check-in, which I would have happily paid extra for. I arrived around 11:45 am was told to come back 1:00/1:30. I came back at 1:30 and was told to come back at 3:30, 30 minutes after normal check-in time. While the other staff were 10/10, the front desk staff is 0/10. I think it is a requirement to have zero people skills to get that position. My biggest complaint is the noise. From inside the room you can hear everything in the hallways and movement from the floor above. Outside in the plaza is extremely noisy, with people blowing horns all day long and shouting selling things. On my last night I had to wake early to catch a flight leading to a day of work meetings, and the noise didn’t settle until after 1am. The front desk staff had zero empathy and said there was nothing they could do. There is also no AC, and it was too loud outside to open the balcony doors.
Read More
Salvador
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Towels looks too old and rally white at all. we saw some roaches in the room.
Rodolfo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Para mi esposo y para mi fue una maravillosa estadía con un equipo muy ámable y servicial que nos ayudó a hacer un lindo tour y siempre al tanto de nosotros para lo que necesitáramos.
Number of reviews per page
20
40

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Others 4 Best Western Majestic

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

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Overall Ratings & Reviews Best Western Majestic

Other sources (1,001)
7.8
Pleasant
From 1,001 reviews
Cleanliness

8.2

Room Comfort

7.4

Location

8.6

Service and Facilites

8.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Best Western Majestic

Number of reviews per page
20
40
Top reviews
Esteban Ramirez,
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The key to the door did not work even after 3 visits to the front desk. We were on the third floor and taking the elevator was not much of an option. Our original maid was terrific (her weekly shift ended Wednesday), but her replacement was not even close to good. The last three days we returned to unswept floors and unmade beds. Otherwise the staff was wonderful!
Read More
Jennifer
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Let’s start from the beginning…service at front desk was terrible. Was there about 2 hours prior to check in and still had to wait. Did not get to check in until 4pm. The front desk was super rude and acted like I was not even standing there in front of him. The guy with our luggage was nice and the person running the elevator too. Now to the room. The floor tiles were separating. The bathroom has a window between the next room. When you turn on the shower, the water went everywhere but in the tub or on your body. They only gave us 2 towels, nothing for the floor or even a hand towel for the sink. 1 towel was clean, the other was dingy. There is no air just a fan, so luckily we are here in December and the outside weather is nice. We just slept with the window open. The noise from the Zocolo did not even bother us. I would not stay again or recommend to others.
Read More
Brianna
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Couldn’t stay here a single night
Martin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Courteous staff, not enough amenities, nice view
Brianna
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I’m not a very picky person but my experience with this hotel was so bad I booked another one instead of staying a single night. The hotel is extremely outdated, the aesthetics are nice until you have to stay there. The hotel is over 90 years old and feels like it. The beds are hard and the one I had was so broken down it had a huge dip in it. They don’t have AC but they do provide fans. Mine was broken though so I couldn’t even use it. The room I had was facing the square and the balcony window was broken so I couldn’t close it all the way so I heard all the noise on the street. They have an old school elevator with an elevator attendant, which seems nice until you have to wait forever for the elevator. And sometimes they go on a break so you can’t use the elevator. The hotel staff seemed confused and unorganized. They couldn’t find our reservation and one of our rooms was supposed to be a double bed but we were given a single bed. They also couldn’t provide us with a different room since they were over booked. I don’t recommend this hotel or even this area if you’re visiting Mexico City for the first time. It extremely overwhelming and this hotel conditions do not help.
Read More
Mauricio
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Everyone was great ….its kinda loud outside from people in the streets walking / partying etc other than that it was great and the food with the view was 💯
Joel
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

All good
Stephanie Julia
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The location was thr best. In the heart of the city and walkable to so many historical places, not to mention in front of the Zocalo and Cathedral. The staff was very attentive and we loved the historical hotel. We would love to stay again.
Paulina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Loved el Zocalo!!
Ubaldo
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

La habitacion impecable, el petsonal muy atento, el unico problema fue el baño, la taza estaba encima del piso y era muy incomodo sentarse, el desague en medio del baño. no en la regadera, cada vez que me bañaba se hacia un charco en todo el baño.
Haydee
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not all light plugs work or shower head
Pedro
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Everything was good nice location very good service, and clean room
Maria Isabel
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful location, cleanness, pretty hotel decoration and food at the restaurant was delicious.
Aaron
icon-Leisure
Leisure
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The location is amazing, it's very reasonably priced and the building has charm pouring out of it. The rooms are fine (it's old) and the staff are lovely. I very much enjoyed staying here. The view is UNBELIEVEABLE.
Olga
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

The hotel location is ideal, right on the Zocalo. It's an older hotel, rooms are dated, floors creak, etc. But it makes up for all of that by the excellent staff. The rooftop restaurant, and location.
Elliot
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great location!
Olga
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Hotel is right in the Zocalo and has amazing views from the restaurant in top. You can walk to metro too. Because it's Day of the Dead celebrations, the Zocalo is decorated beautifully but it's crowded. You don't hear the noise from inside hotel though. Hotel rooms are .
Charlotte
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I wish I would have read the other reviews more closely before staying at this hotel. The 300 year old building has a ton of charm and character, but does not live up to its potential and is in need of some updating. Upon reservation, I requested early check-in, which I would have happily paid extra for. I arrived around 11:45 am was told to come back 1:00/1:30. I came back at 1:30 and was told to come back at 3:30, 30 minutes after normal check-in time. While the other staff were 10/10, the front desk staff is 0/10. I think it is a requirement to have zero people skills to get that position. My biggest complaint is the noise. From inside the room you can hear everything in the hallways and movement from the floor above. Outside in the plaza is extremely noisy, with people blowing horns all day long and shouting selling things. On my last night I had to wake early to catch a flight leading to a day of work meetings, and the noise didn’t settle until after 1am. The front desk staff had zero empathy and said there was nothing they could do. There is also no AC, and it was too loud outside to open the balcony doors.
Read More
Salvador
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Towels looks too old and rally white at all. we saw some roaches in the room.
Rodolfo
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Para mi esposo y para mi fue una maravillosa estadía con un equipo muy ámable y servicial que nos ayudó a hacer un lindo tour y siempre al tanto de nosotros para lo que necesitáramos.
Number of reviews per page
20
40