Dreams Jade Resort & Spa - All Inclusive

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8.6
/10
Very Good
1,283 reviews

What Guests Say About Their Stay

Adam

10.0
/ 10
Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.

Andre

10.0
/ 10
About all these except spa. Everything was really nice but pay attention to the following: The room 8216 has a mold smell. Room food stored at the closet for two nights Hyatt marketing is boring. They call me at 8:00 am. Really bad.

Evan

10.0
/ 10
The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau
In the Area
See Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Benito Juárez, Estado de Quintana Roo, Mexico, 77580

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Dreams Jade Resort & Spa - All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Dreams Jade Resort & Spa - All Inclusive

Unidad 26, Mz 20 Lote 1-1 SM 3, Benito Juárez, Estado de Quintana Roo, Mexico, 77580
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Lobby Dreams Jade Resort & Spa - All Inclusive
Exterior 2 Dreams Jade Resort & Spa - All Inclusive

Discover More About Dreams Jade Resort & Spa - All Inclusive

General


Near Puerto Morelos Artists’ Cooperative

Location


When you stay at Dreams Jade Resort & Spa - All Inclusive in Puerto Morelos, you'll be on the waterfront, a 4-minute drive from Puerto Morelos Town Square and 9 minutes from Ojo de Agua Beach. This all-inclusive property is 3.7 mi (5.9 km) from Puerto Morelos Beach and 13.9 mi (22.4 km) from Maroma Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Puerto Morelos Artists’ Cooperative - 3 km / 1.9 mi
San Jose Catholic Parish - 3 km / 1.9 mi
Puerto Morelos Town Square - 3 km / 1.9 mi
Ojo de Agua Beach - 3.1 km / 1.9 mi
Faro Inclinado - 3.1 km / 1.9 mi
Puerto Morelos Beach - 5.9 km / 3.7 mi
Monumento Ruta de los Cenotes - 6.3 km / 3.9 mi
Sanctuary of Hope and Time Capsule - 7.3 km / 4.5 mi
Jungle Spa - 7.3 km / 4.6 mi
Dr. Alfredo Barrera Marin Botanical Garden - 7.3 km / 4.6 mi
Petempich Bay - 15.7 km / 9.7 mi
Playa Paraiso Golf Course - 17.4 km / 10.8 mi
Cirque du Soleil Boutique at Vidanta Riviera Maya - 17.6 km / 10.9 mi
El Rey Polo Country Club - 17.8 km / 11.1 mi
Nicklaus Design Golf Course - 18 km / 11.2 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 29.7 km / 18.5 mi
Cozumel Intl. Airport (CZM) - 69.6 km / 43.2 mi
Tulum Intl. Airport (TQO) - 142.4 km / 88.5 mi

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After dipping into one of the 3 outdoor pools, you can spend some time at the private beach. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.

Business Facilities


Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Puerto Morelos? This property has 10710 square feet (995 square meters) of space consisting of a conference center and a meeting room. Limited parking is available onsite.

Dining


Grab a bite at Carnival Buffet, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 swim-up bars. A complimentary buffet breakfast is included.

Rooms


Make yourself at home in one of the 550 guestrooms featuring free minibar items. Rooms have private balconies or patios. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and bidets.

All facilities in Dreams Jade Resort & Spa - All Inclusive

Bar, Cafe and Lounge Dreams Jade Resort & Spa - All Inclusive
Bar, Cafe and Lounge
Swimming Pool Dreams Jade Resort & Spa - All Inclusive
Swimming Pool
Entertainment Facility Dreams Jade Resort & Spa - All Inclusive
Entertainment Facility
Fitness Center Dreams Jade Resort & Spa - All Inclusive
Fitness Center
Functional Hall Dreams Jade Resort & Spa - All Inclusive
Functional Hall

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Mini golf
  • Jet ski
  • Archery
  • Tennis court
  • Beach volleyball
  • Sailing
  • Surfing
  • Volleyball
  • Billiard

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Outdoor facilities
  • Shops
  • Private beach
  • Spa
  • Beach sun loungers
  • Pool sun loungers

Hotel Services

  • Multilingual staff
  • Express check-in
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Food and Drinks

  • Poolside bar
  • Buffet breakfast
  • Breakfast
  • Nightclub
  • Snack bar

Public Facilities

  • Coffee shop
  • Elevator
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Conference center
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Transportation

  • Limited parking
  • Bicycle rental

General

  • Banquet
  • Terrace

Accessibilty

  • Wheelchair accessible
  • Accessible path of travel

Family-friendly Facilities

  • Children pool

Kids and Pets

  • Children facilities

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Dreams Jade Resort & Spa - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).
, Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests traveling with a pet must present their pet's current vaccination record at check-in. Guests traveling with a service animal must contact the property prior to arrival.

Pets

Limited Number Of Pets In Room
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Dreams Jade Resort & Spa - All Inclusive
550
Number of floors in Dreams Jade Resort & Spa - All Inclusive
4
Another facilities in Dreams Jade Resort & Spa - All Inclusive
Fitness center, Basketball, Game room, Mini golf, Jet ski

Frequently asked question in Dreams Jade Resort & Spa - All Inclusive

What are available facilities at Dreams Jade Resort & Spa - All Inclusive?
There are top facilites at Dreams Jade Resort & Spa - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Dreams Jade Resort & Spa - All Inclusive?
The standard check-in time at Dreams Jade Resort & Spa - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Dreams Jade Resort & Spa - All Inclusive provide breakfast?
Yes, Dreams Jade Resort & Spa - All Inclusive provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Dreams Jade Resort & Spa - All Inclusive?
Dreams Jade Resort & Spa - All Inclusive is a 4.5-star hotel.
How many floors does Dreams Jade Resort & Spa - All Inclusive have?
Dreams Jade Resort & Spa - All Inclusive has 4 floors.
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More Reviews from Other Guests in Dreams Jade Resort & Spa - All Inclusive

8.6
Very Good
From 1,283 reviews
Cleanliness

9.0

Room Comfort

7.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Jade Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Brian Peter
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not clean. There were used food containers and a disposable razor behind nightstand.
JASON
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Need to have more poolside shade setting
Adam
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.
Read More
Rebecca
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Eduardo at Mercure makes the best martinis I've ever had.
Becca
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Overall pretty underwhelming. Since they didn’t accept reservations for dinner most of the time you wait in line to be seated by staff that were less than pleased to help you. There is as a lot of attempts to upsell you by staff. Food was okay. Like hospital cafeteria food. We stayed in the preferred side which made things enjoyable. This place is best for people with kids or low standards.
Read More
Mark
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great place overall. Only had one issue - we booked the romantic dinner. It wasn’t a good experience. Don’t recommend it! Staff were unwilling to address our concerns. Other than that, great place.
Sharon
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

BAD food Rooms were okay Strange hours for restaurants
Viviana Nancy
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Daniel Joseph
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I am going to start with the pro's for our stay. We selected a preferred club room because of a previous stay at another Dreams property.The preferred club lounge is quiet and has a better offering of liqueur as well as some snacks. The The preferred club pool with swim up pool bar was the best part of our stay. Ethan was exceptional and made great drinks. I am generally a wiskey drinker and ethan made a wide range of mixed and blended drinks that were great. Now for the cons. This is a beach resort and the beach is a zero! This is early in the season and the seweed is already piling up in big stinky mounds. Food The food at this resort has no care. From the pool grills to the bufett's and theme resturants. At the pool grills you can expect french fries and other items that were cooked food 30 to 60 minutes before it was served. Fish tacos were the only thing close to being fresh. The theme resturants were a big let down. Ingredient quality and exicution were a big miss. We ate at the french resturant two nights. The first time was okay but best out of the others. Unfortunatly our second visit was a disaster. The Onion tart appetizer cold again. We over looked this our first fisit. We both ordered filet medium rare. Both of them arrived raw 1 hour after ordering. The staff was incredibly apologetic and refired our order. 30 minutes later we were served another set of raw steaks. I had a great piece of grouper at the Mexican resturant.
Read More
Andre
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

About all these except spa. Everything was really nice but pay attention to the following: The room 8216 has a mold smell. Room food stored at the closet for two nights Hyatt marketing is boring. They call me at 8:00 am. Really bad.
Evan
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau
Read More
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This was our second year in a row going to this resort and we loved it both times! The staff especially are so welcoming and friendly and treat us like family! We stay on the preferred side mainly for the adults only pool and a quieter, more mellow vibe. My only minor disappointment (personally) this time, since we had last year to compare to was there seemed to be slightly less variety of food at the buffet each day. Or rather, there was usually an okay variety of options but every day seemed to have the same options, the same stations, etc. Last year we were more surprised/impressed by each day always having new options and variety. The specific items I missed this time was a Crepe station at breakfast and churros offered in the dessert spread. Overall we had a great time and will continue coming back!
Read More
Sheila
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The rooms in building one had fruit flies and lil tropical bugs.
Robert
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff was great and accommodations were very nice! There were pretty long lines for dinner a couple of nights, but the bar by the beach and lobby bar were good spots to wait. The resort was packed, so chairs were tough to find if not out early enough. Beach is nice and long, but most of the water is pretty rocky. Overall an amazing trip!
Read More
Pierre
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Without being overly picky, we had an amazing time at this resort.
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Outstanding staff,
Andrea
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Super friendly and gracious staff. Clean rooms and pool areas.
Scott
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

adult pool is heated staff amazing food generally great
Danielle
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean, friendly and top tier service in privilege club.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a truly wonderful stay at Dreams Jade Riviera Cancun. From arrival to departure, everything felt easy, welcoming, and well taken care of. We were celebrating our anniversary during this trip, which made the experience even more special. Carlos surprised us with a sweet room decoration, and it was such a thoughtful, personal touch that really set the tone for our stay. The weather was beautiful the entire time, the service was consistently great, and there was always something happening if you wanted entertainment. The Super Bowl show was a lot of fun, the bars were excellent, and the overall atmosphere was relaxed but lively. The staff truly made this trip memorable. Carlos and Julian were fantastic as our butlers and made everything run smoothly. Melvin and Francisco took great care of us at the pool, along with Sergio, who kept the pool food coming and did a great job. The bartenders Alfredo, Fernando, Esther, Evan, Leopoldo, Omar, and Oscar were friendly, attentive, and always upbeat. At the restaurants, Erik and Aurelio consistently delivered great meals, and our waiters Jose, Antonio, and Janette were warm and attentive throughout our stay. Marcos at bell services was helpful and welcoming, Dillon and David kept the activities fun, Cristian gave an excellent massage, Oscar in the Preferred Club was great to work with, and Erica in housekeeping kept our room spotless every day. We left feeling relaxed, celebrated, and genuinely grateful for how well we were treated
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Dreams Jade Resort & Spa - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 1,283 reviews
Cleanliness

9.0

Room Comfort

7.6

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Dreams Jade Resort & Spa - All Inclusive

Number of reviews per page
20
40
Top reviews
Brian Peter
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Room was not clean. There were used food containers and a disposable razor behind nightstand.
JASON
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Need to have more poolside shade setting
Adam
icon-with Children
with Children
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.
Read More
Rebecca
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Eduardo at Mercure makes the best martinis I've ever had.
Becca
icon-with Partner
with Partner
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Overall pretty underwhelming. Since they didn’t accept reservations for dinner most of the time you wait in line to be seated by staff that were less than pleased to help you. There is as a lot of attempts to upsell you by staff. Food was okay. Like hospital cafeteria food. We stayed in the preferred side which made things enjoyable. This place is best for people with kids or low standards.
Read More
Mark
icon-with Friends
with Friends
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great place overall. Only had one issue - we booked the romantic dinner. It wasn’t a good experience. Don’t recommend it! Staff were unwilling to address our concerns. Other than that, great place.
Sharon
icon-with Children
with Children
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

BAD food Rooms were okay Strange hours for restaurants
Viviana Nancy
icon-Family
Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Yes
Daniel Joseph
icon-with Partner
with Partner
4.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

I am going to start with the pro's for our stay. We selected a preferred club room because of a previous stay at another Dreams property.The preferred club lounge is quiet and has a better offering of liqueur as well as some snacks. The The preferred club pool with swim up pool bar was the best part of our stay. Ethan was exceptional and made great drinks. I am generally a wiskey drinker and ethan made a wide range of mixed and blended drinks that were great. Now for the cons. This is a beach resort and the beach is a zero! This is early in the season and the seweed is already piling up in big stinky mounds. Food The food at this resort has no care. From the pool grills to the bufett's and theme resturants. At the pool grills you can expect french fries and other items that were cooked food 30 to 60 minutes before it was served. Fish tacos were the only thing close to being fresh. The theme resturants were a big let down. Ingredient quality and exicution were a big miss. We ate at the french resturant two nights. The first time was okay but best out of the others. Unfortunatly our second visit was a disaster. The Onion tart appetizer cold again. We over looked this our first fisit. We both ordered filet medium rare. Both of them arrived raw 1 hour after ordering. The staff was incredibly apologetic and refired our order. 30 minutes later we were served another set of raw steaks. I had a great piece of grouper at the Mexican resturant.
Read More
Andre
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

About all these except spa. Everything was really nice but pay attention to the following: The room 8216 has a mold smell. Room food stored at the closet for two nights Hyatt marketing is boring. They call me at 8:00 am. Really bad.
Evan
icon-with Friends
with Friends
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau
Read More
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

This was our second year in a row going to this resort and we loved it both times! The staff especially are so welcoming and friendly and treat us like family! We stay on the preferred side mainly for the adults only pool and a quieter, more mellow vibe. My only minor disappointment (personally) this time, since we had last year to compare to was there seemed to be slightly less variety of food at the buffet each day. Or rather, there was usually an okay variety of options but every day seemed to have the same options, the same stations, etc. Last year we were more surprised/impressed by each day always having new options and variety. The specific items I missed this time was a Crepe station at breakfast and churros offered in the dessert spread. Overall we had a great time and will continue coming back!
Read More
Sheila
icon-with Partner
with Partner
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The rooms in building one had fruit flies and lil tropical bugs.
Robert
icon-with Friends
with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Staff was great and accommodations were very nice! There were pretty long lines for dinner a couple of nights, but the bar by the beach and lobby bar were good spots to wait. The resort was packed, so chairs were tough to find if not out early enough. Beach is nice and long, but most of the water is pretty rocky. Overall an amazing trip!
Read More
Pierre
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Without being overly picky, we had an amazing time at this resort.
William
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Outstanding staff,
Andrea
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Super friendly and gracious staff. Clean rooms and pool areas.
Scott
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

adult pool is heated staff amazing food generally great
Danielle
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Clean, friendly and top tier service in privilege club.
Anna
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

We had a truly wonderful stay at Dreams Jade Riviera Cancun. From arrival to departure, everything felt easy, welcoming, and well taken care of. We were celebrating our anniversary during this trip, which made the experience even more special. Carlos surprised us with a sweet room decoration, and it was such a thoughtful, personal touch that really set the tone for our stay. The weather was beautiful the entire time, the service was consistently great, and there was always something happening if you wanted entertainment. The Super Bowl show was a lot of fun, the bars were excellent, and the overall atmosphere was relaxed but lively. The staff truly made this trip memorable. Carlos and Julian were fantastic as our butlers and made everything run smoothly. Melvin and Francisco took great care of us at the pool, along with Sergio, who kept the pool food coming and did a great job. The bartenders Alfredo, Fernando, Esther, Evan, Leopoldo, Omar, and Oscar were friendly, attentive, and always upbeat. At the restaurants, Erik and Aurelio consistently delivered great meals, and our waiters Jose, Antonio, and Janette were warm and attentive throughout our stay. Marcos at bell services was helpful and welcoming, Dillon and David kept the activities fun, Cristian gave an excellent massage, Oscar in the Preferred Club was great to work with, and Erica in housekeeping kept our room spotless every day. We left feeling relaxed, celebrated, and genuinely grateful for how well we were treated
Read More
Number of reviews per page
20
40