드림스 제이드 리조트 & 스파 - 올 인클루시브

Thank you for your service, I was feel good in my visitation

Amenidades limitadas edificio viejo muy Excelente servicio

Room was not clean. There were used food containers and a disposable razor behind nightstand.

Las instalaciones estan bien, aunque es absurdo que quieran que uno pague un upgrade para usar los extra m2 de solo adultos. La playa no es la mejor, si es playa lo que se busca, mejor un hotel del Centro de Puerto Morelos. Las comidas son aceptables. El lugar es cómodo.

Need to have more poolside shade setting

Staff was amazing throughout the property. Servers, bartenders, housekeepers, etc. Outdoor pool was huge and water temp was perfect. Restaurants were all great. If you’re looking for ocean swimming; there isn’t much available because of the coral. One thing I disliked was the amount of people throwing balls across the entirety of the pool without regard for other guests. Wish this was banned. Was hit numerous times with my kids because people think they’re athletes.

Eduardo at Mercure makes the best martinis I've ever had.

Overall pretty underwhelming. Since they didn’t accept reservations for dinner most of the time you wait in line to be seated by staff that were less than pleased to help you. There is as a lot of attempts to upsell you by staff. Food was okay. Like hospital cafeteria food. We stayed in the preferred side which made things enjoyable. This place is best for people with kids or low standards.

Great place overall. Only had one issue - we booked the romantic dinner. It wasn’t a good experience. Don’t recommend it! Staff were unwilling to address our concerns. Other than that, great place.

BAD food Rooms were okay Strange hours for restaurants

Hotel en general bien, pocas amenidades, personal muy atento, no vale la pena el preferred

Yes

I am going to start with the pro's for our stay. We selected a preferred club room because of a previous stay at another Dreams property.The preferred club lounge is quiet and has a better offering of liqueur as well as some snacks. The The preferred club pool with swim up pool bar was the best part of our stay. Ethan was exceptional and made great drinks. I am generally a wiskey drinker and ethan made a wide range of mixed and blended drinks that were great. Now for the cons. This is a beach resort and the beach is a zero! This is early in the season and the seweed is already piling up in big stinky mounds. Food The food at this resort has no care. From the pool grills to the bufett's and theme resturants. At the pool grills you can expect french fries and other items that were cooked food 30 to 60 minutes before it was served. Fish tacos were the only thing close to being fresh. The theme resturants were a big let down. Ingredient quality and exicution were a big miss. We ate at the french resturant two nights. The first time was okay but best out of the others. Unfortunatly our second visit was a disaster. The Onion tart appetizer cold again. We over looked this our first fisit. We both ordered filet medium rare. Both of them arrived raw 1 hour after ordering. The staff was incredibly apologetic and refired our order. 30 minutes later we were served another set of raw steaks. I had a great piece of grouper at the Mexican resturant.

About all these except spa. Everything was really nice but pay attention to the following: The room 8216 has a mold smell. Room food stored at the closet for two nights Hyatt marketing is boring. They call me at 8:00 am. Really bad.

The resort was amazing and the staff were even better, so helpful and attentive took care of us so well went over and above, they over shadowed the resort and not saying something because the resort is quite lovely very well taken care of clean and with so much to do. We would not hesitate to come back or recommend it for other people whether you have just a couple or a group or a family. It checks all the boxes thanks again guys for everything especially Alberto and Fernanda from Tamarinto they truly made us feel special. Evan Vigneau

This was our second year in a row going to this resort and we loved it both times! The staff especially are so welcoming and friendly and treat us like family! We stay on the preferred side mainly for the adults only pool and a quieter, more mellow vibe. My only minor disappointment (personally) this time, since we had last year to compare to was there seemed to be slightly less variety of food at the buffet each day. Or rather, there was usually an okay variety of options but every day seemed to have the same options, the same stations, etc. Last year we were more surprised/impressed by each day always having new options and variety. The specific items I missed this time was a Crepe station at breakfast and churros offered in the dessert spread. Overall we had a great time and will continue coming back!

The rooms in building one had fruit flies and lil tropical bugs.

La habitación, la atención, las instalaciones y en general todo fue impecable

Staff was great and accommodations were very nice! There were pretty long lines for dinner a couple of nights, but the bar by the beach and lobby bar were good spots to wait. The resort was packed, so chairs were tough to find if not out early enough. Beach is nice and long, but most of the water is pretty rocky. Overall an amazing trip!

Without being overly picky, we had an amazing time at this resort.