What do past guests say about Erena Tulum?

Erena Tulum is well-known for its Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Erena Tulum

Name: Erena Tulum
Address: C.8 Sur La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77765, C.8 Sur La Veleta, Estado de Quintana Roo, 77765, Mexico
Rating: 8

Apartments

8.0

/10

Very Good

30 reviews

What Guests Say About Their Stay

Marcos

10.0

/ 10

Note to owners to please clean room pool before guest arrive. All others great room.

Tata Abule

10.0

/ 10

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!

Simon

10.0

/ 10

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.

In the Area

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C.8 Sur La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77765

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

Erena Tulum is a apartment is located at Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Erena Tulum

C.8 Sur La Veleta, Tulum, Estado de Quintana Roo, Mexico, 77765

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Location

Erena Tulum is a apartment is located at Tulum.

About Erena Tulum

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Erena Tulum.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Erena Tulum exclusively for you.

With all facilities offered, Erena Tulum is the right place to stay.

All facilities in Erena Tulum

Others

Hotel Services

Laundry service
Express check-in
Welcoming drinks
Tours
Express check-out
24-hour Receptionist
Concierge

Things to Do

Beach umbrella
Outdoor pool
Poolside bar
Picnic area
Garden
Pool cabanas

General

Parking
Swimming pool
Smoking area
Rooftop terrace

Public Facilities

Others
Restaurant
Coffee shop
Elevator

Food and Drinks

Bar
Poolside bar

Transportation

Beach shuttle (surcharge)

Connectivity

Free WiFi

Accommodation Policy & General Information in Erena Tulum

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

Cleaning fee: MXN 280 per accommodation, per stay

We have included all charges provided to us by the property.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and key retrieval information. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

14:00 - 22:00

Check-out:

Before 11:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 14:00 - 22:00 - to 11:00
Available rooms at Erena Tulum	12
Another facilities in Erena Tulum	Laundry service, Express check-in, Welcoming drinks, Tours, Express check-out

Frequently asked question in Erena Tulum

What are available facilities at Erena Tulum?

There are top facilites at Erena Tulum such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Erena Tulum?

The standard check-in time at Erena Tulum is starting from 14:00 - 22:00 while the latest check-out time is at Before 11:00

What is the star rating of Erena Tulum?

Erena Tulum is a 3.0-star hotel.

How many rooms are available at Erena Tulum?

Erena Tulum has 12 rooms in total.

Does Erena Tulum have a swimming pool?

Yes, a swimming pool is available at Erena Tulum.

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More Reviews from Other Guests in Erena Tulum

Overall Ratings & Reviews Erena Tulum

Other sources (30)

8.0

Very Good

From 30 reviews

Cleanliness

8.4

Room Comfort

8.0

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Traveler Reviews Erena Tulum

Number of reviews per page

Top reviews

Marcos

Leisure Family

10.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Note to owners to please clean room pool before guest arrive. All others great room.

Tata Abule

Leisure with Friends

10.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

Shantal Shyanne

Business

6.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!

KATHERINE

Leisure

4.0

/10

Reviewed 48 week(s) ago

Expedia Group verified review

Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.

Annegret Heidi

Leisure with Partner

6.0

/10

Reviewed 54 week(s) ago

Expedia Group verified review

Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!

Simon

Business and Leisure with Partner

10.0

/10

Reviewed 58 week(s) ago

Expedia Group verified review

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.

Melody

Leisure with Partner

10.0

/10

Reviewed 60 week(s) ago

Expedia Group verified review

Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!

Feroze

Leisure Family

10.0

/10

Reviewed 61 week(s) ago

Expedia Group verified review

We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.

Arica

8.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.

Marisa

Leisure with Children

8.0

/10

Reviewed 63 week(s) ago

Expedia Group verified review

We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.

Amy

10.0

/10

Reviewed 64 week(s) ago

Expedia Group verified review

Very happy with my stay. Sara, was very friendly.

Antrice

Leisure with Partner

8.0

/10

Reviewed 65 week(s) ago

Expedia Group verified review

Loved everything except we needed more towels!

Quania

Friends and Family

2.0

/10

Reviewed 84 week(s) ago

Hotels.com verified review

Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything

David

10.0

/10

Reviewed 98 week(s) ago

Expedia Group verified review

Amazing stay. Loved everything about it. Looking forward to going back.

London

Leisure with Partner

10.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

This was our first time to Mexico and couldn't have picked a better hotel to enjoy our stay at. The front desk woman was so nice and really helpful with any questions we had. It's located in a quiet area with restaurants and pharmacies nearby it was also walkable to downtown shops. I would highly recommend anyone to stay here and will defiantly be back!

ABI

Leisure Family

10.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

Veronica the receptionist is so lovely! was so sweet and helpful, made our stay in Tulum much more easier and pleasurable

Alejandro

Leisure with Friends

8.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

The property was very nice in general, the condition was good and you could tell it was a very new construction with very nice surrounding properties. I do want to shout out Veronica who was the person that was there to assist us throughout our stay, she was amazing, hospitable, kind, honest, and approachable. She was the key for us to get a glimpse of how things worked in Tulum and what our best options were. I must confess I was a little concerned about the fact that Veronica was the only one running the show at all times and of course, she has a life so I did not expect her to be there 24/7 which makes me feel a little uneasy if I had any requests or questions during times she was not on property, thankfully I had no requests or anything very urgent during times she was not there. It is important to note that this is not a hotel but more like apartments you rent for the time being so do not expect your room to be made up every day or have a fresh new set of towels delivered to you every day. Overall great experience at Erena I would consider staying again.

Andrei- Alin

Friends and Family

10.0

/10

Reviewed 114 week(s) ago

Hotels.com verified review

Hotel is really clean, with great spacious rooms. In our room we had a hair dryer, microwave, aircon, tv and loads facilities. Staff was great and friendly, helping us with anything that we needed. On the rooftop you can find an infinity pool which has sun almost all day, and sunbeds. Nice touch. We were supposed to stay only 3 nights but we have extended another 3.

Ricardo

Leisure with Friends

8.0

/10

Reviewed 115 week(s) ago

Expedia Group verified review

Amazing rooms and amenities, great property, the service was friendly and effective, the only downside is the location incomplete roads, far from points of interest and hard to get a taxi.

Daniel

Leisure with Partner

10.0

/10

Reviewed 115 week(s) ago

Expedia Group verified review

Room was huge, nicely appointed with solid AC and a big TV.

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