에레나 툴룸

(Erena Tulum)

Condominium
8.0
/10
매우 좋음
리뷰 30개

투숙객 후기 및 리뷰

Monique

10.0
/ 10
The room was very clean, the staff was wonderful and very helpful. It’s so easy to
번역 보기

Marcos

10.0
/ 10
Note to owners to please clean room pool before guest arrive. All others great room.
번역 보기

Tata Abule

10.0
/ 10
I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
번역 보기
근처 주요 지역
지도 보기
C.8 Sur La Veleta, 툴룸, 킨타나로오주, 멕시코, 77765

주요 시설

자세히 읽기
수영장
식당
24시간 프런트 데스크 운영
주차
WiFi
엘리베이터
에레나 툴룸는 툴룸에 위치한 accommodation입니다. 24시간 프런트 데스크는 체크인부터 체크아웃까지 또는 필요한 도움을 드리기 위해 항상 대기하고 있습니다. 더 필요한 것이 있으면 주저하지 말고 프런트 데스크에 문의하십시오. 고객님의 편의를 위해 항상 최선을 다하고 있습니다.
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에레나 툴룸 주변

C.8 Sur La Veleta, 툴룸, 킨타나로오주, 멕시코, 77765
더 많은 장소 검색
외관 Erena Tulum
외관 2 Erena Tulum

에레나 툴룸 자세히 알아보기

General


툴룸(라 벨레타)에 위치

Location


툴룸(라 벨레타)에 위치한 에레나 툴룸에 머무실 경우 차로 10분 정도 이동하면 툴룸 마야 유적지 및 툴룸 국립공원에 가실 수 있습니다. 이 콘도에서 툴룸 비치까지는 5.7km 떨어져 있으며, 7.5km 거리에는 플라야 파라이소도 있습니다.

Attractions


거리는 0.1km 단위로 최대한 가깝게 표시됩니다.

홀리스티카 아트 워크 - 0.8km
툴룸 병원 - 1.6km
도스 아과스 공원 - 1.9km
후납 라이프스타일 센터 - 3.3km
재규어 공원 - 3.4km
세노테 크리스탈 - 3.8km
둠 사원 - 4.1km
세노테 칼라베라 - 4.2km
세노테 에스콘디도 - 4.6km
아세소 알 파르케 하구아르 - 5.2km
재규어 전망대 툴룸 - 5.3km
툴룸 타워 - 5.5km
툴룸 비치 - 5.7km
세노테의 집 - 5.9km
내려가는 신의 신전 - 5.9km

가장 가까운 공항:
툴룸 국제공항 (TQO) - 39km
칸쿤 국제공항 (CUN) - 121.1km

Facilities


루프탑 테라스 및 정원 전망을 감상하고 무료 무선 인터넷 등의 편의 시설/서비스를 이용하실 수 있습니다. 이 콘도에는 콘시어지 서비스 및 피크닉 공간도 마련되어 있습니다. 해변 셔틀(요금 별도)을 이용하면 파도와 모래사장이 기다리는 해변으로 단숨에 가실 수 있습니다.

Business Facilities


대표적인 편의 시설과 서비스로는 간편 체크인, 간편 체크아웃, 드라이클리닝/세탁 서비스 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.

Dining


콘도의 레스토랑에서 맛있는 식사를 즐겨보세요. 커피숍/카페에서는 스낵이 제공됩니다. 매일 열리는 무료 리셉션에서 다른 숙박 고객들과 어울리셔도 좋습니다. 바/라운지 또는 풀사이드 바에서는 좋아하는 음료를 마시며 느긋한 시간을 보내실 수 있어요.

Rooms


에어컨이 설치된 12개의 객실에는 전용 수영장 및 스마트 TV도 갖추어져 있어 편하게 머무실 수 있습니다. 주방에는 대용량 냉장고 등이 갖추어져 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 디지털 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 편의 시설/서비스로는 전기 주전자 및 다리미/다리미판 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.

에레나 툴룸 편의 시설 및 주요 서비스

바, 카페, 라운지 Erena Tulum
바, 카페, 라운지
수영장 Erena Tulum
수영장
공용 공간 Erena Tulum
공용 공간
숙소 서비스 Erena Tulum
숙소 서비스
외관 Erena Tulum
외관

호텔 서비스

  • 세탁 서비스
  • 익스프레스 체크인
  • 웰컴 드링크
  • 익스프레스 체크아웃
  • 24시간 리셉션 운영
  • 컨시어지

부대 시설

  • 야외 수영장
  • 피크닉 공간
  • 정원
  • 수영장 카바나

기본 시설

  • 흡연 구역
  • 옥상 테라스
  • 로비 벽난로
  • 주차

공용

  • 주차
  • 커피숍
  • 엘리베이터

음식 및 음료

  • 풀사이드 바

교통

  • 비치 셔틀

인터넷

  • 무료 Wifi

장애인 편의시설

  • 장애인 이용 친화적

에레나 툴룸 투숙 정책 및 주의 사항

중요 사항
체크인 시간 외(예: 이른 아침 또는 늦은 저녁) 체크인 계획이 있는 경우 숙소에 직접 문의 가능합니다.

체크인/체크아웃 시간

체크인:
14:00 - 22:00
체크아웃:
이전 11:00

반려동물

Pets Not Allowed

추가정책

체크인 시 숙박 시설에서 건강 증명서를 요구하지 않음, 법인 호스트/관리자, 비대면 체크아웃 이용 가능, 성소수자 환영, 유아용 침대 이용 불가, 간이/추가 침대 이용 불가, 비대면 체크인 이용 가능, 고객님께 도착 전에 이메일을 보내드립니다. 24시간, 특별 체크인 안내 사항이 담긴 이메일을 보내드립니다., 숙박 시설에서 코로나19 검사를 제공하지 않음

일반 정보

인기 부대 시설
수영장, 식당, 24시간 프런트 데스크 운영, 주차, WiFi, 엘리베이터
체크인/체크아웃 시간
14:00 - 22:00부터 - 11:00까지
에레나 툴룸에서 이용 가능 객실
12
에레나 툴룸 객실 내 편의 시설
세탁 서비스, 익스프레스 체크인, 웰컴 드링크, 익스프레스 체크아웃, 24시간 리셉션 운영

에레나 툴룸 에서 자주 묻는 질문

에레나 툴룸에서 어떤 시설을 이용할 수 있나요?
에레나 툴룸에는 수영장, 식당, 24시간 프런트 데스크 운영, 주차, WiFi, 엘리베이터 같은 최고의 시설이 있습니다.(일부는 추가 비용이 발생할 수 있습니다)
에레나 툴룸의 일반적인 체크인 & 체크아웃 시간은 어떻게 되나요?
에레나 툴룸의 표준 체크인 시간은 14:00 - 22:00부터고, 체크아웃 마감시간은 이전 11:00까지입니다.
에레나 툴룸의 별점은 어떻게 되나요?
에레나 툴룸은(는) 3.0성급 호텔입니다.
에레나 툴룸에는 몇 개의 객실이 있나요?
에레나 툴룸에는 총 12개의 객실이 있습니다.
에레나 툴룸에 머문 고객들의 후기는 어때요?
트래블로카 이용 고객들의 실제 후기에 따르면, 에레나 툴룸은 청결, 편안함로 유명합니다.

더 많은 에레나 툴룸 고객 후기

8.0
매우 좋음
리뷰 30개
청결

8.4

편안함

8.0

정렬 기준
가장 관련성 높은
리뷰 설정
기본

실제 이용 고객 리뷰 Erena Tulum

페이지당 리뷰 수
20
40
상위 리뷰
Monique
10.0
/10
18주 전에 리뷰함

Hotels.com verified review

The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Beata
icon-파트너와 함께
파트너와 함께
2.0
/10
18주 전에 리뷰함

Hotels.com verified review

I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
자세히 읽기
Marcos
icon-여가 가족 휴가
여가 가족 휴가
10.0
/10
43주 전에 리뷰함

Expedia Group verified review

Note to owners to please clean room pool before guest arrive. All others great room.
Tata Abule
icon-여가 친구와 함께
여가 친구와 함께
10.0
/10
47주 전에 리뷰함

Expedia Group verified review

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Miriam Fabiola Alonso
10.0
/10
55주 전에 리뷰함

Expedia Group verified review

La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Arianne
10.0
/10
55주 전에 리뷰함

Expedia Group verified review

Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
Shantal Shyanne
icon-출장
출장
6.0
/10
56주 전에 리뷰함

Expedia Group verified review

I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
자세히 읽기
KATHERINE
icon-여가
여가
4.0
/10
57주 전에 리뷰함

Expedia Group verified review

Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
자세히 읽기
Annegret Heidi
icon-여가 파트너와 함께
여가 파트너와 함께
6.0
/10
63주 전에 리뷰함

Expedia Group verified review

Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
자세히 읽기
Hilda Monserrath
icon-여가 가족 휴가
여가 가족 휴가
10.0
/10
66주 전에 리뷰함

Expedia Group verified review

Todo muy bien sólo las calles de alrededor están un poco mal
Simon
icon-비즈니스 및 여가 파트너와 함께
비즈니스 및 여가 파트너와 함께
10.0
/10
66주 전에 리뷰함

Expedia Group verified review

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Melody
icon-여가 파트너와 함께
여가 파트너와 함께
10.0
/10
69주 전에 리뷰함

Expedia Group verified review

Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Feroze
icon-여가 가족 휴가
여가 가족 휴가
10.0
/10
69주 전에 리뷰함

Expedia Group verified review

We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Arica
8.0
/10
71주 전에 리뷰함

Expedia Group verified review

I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
자세히 읽기
Marisa
icon-여가 아이와 함께
여가 아이와 함께
8.0
/10
72주 전에 리뷰함

Expedia Group verified review

We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
자세히 읽기
Amy
10.0
/10
72주 전에 리뷰함

Expedia Group verified review

Very happy with my stay. Sara, was very friendly.
Ana
icon-여가 가족 휴가
여가 가족 휴가
10.0
/10
73주 전에 리뷰함

Expedia Group verified review

Me gustó el espació, solo q sii mejoría la alberca de abajo
Antrice
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
74주 전에 리뷰함

Expedia Group verified review

Loved everything except we needed more towels!
Lester
icon-비즈니스 및 여가 파트너와 함께
비즈니스 및 여가 파트너와 함께
6.0
/10
84주 전에 리뷰함

Expedia Group verified review

Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Quania
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
2.0
/10
92주 전에 리뷰함

Hotels.com verified review

Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
자세히 읽기
페이지당 리뷰 수
20
40

충분히 살펴보셨나요?

호텔 예약
외관 4 Erena Tulum

주의 사항 안내

안내된 사진은 호텔로부터 제공된 사진으로 실제 모습은 다를 수 있습니다. 트래블로카는 사진과 실제 현장의 차이점에 대해 책임지지 않습니다.

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8.0
매우 좋음
리뷰 30개
청결

8.4

편안함

8.0

정렬 기준
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실제 이용 고객 리뷰 Erena Tulum

페이지당 리뷰 수
20
40
상위 리뷰
Monique
10.0
/10
18주 전에 리뷰함

Hotels.com verified review

The room was very clean, the staff was wonderful and very helpful. It’s so easy to
Beata
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파트너와 함께
2.0
/10
18주 전에 리뷰함

Hotels.com verified review

I want to formally complain about our stay at Erena Mindful Apartments and to request a refund due to multiple serious issues that significantly affected both our comfort and safety. Unfortunately, the accommodation did not meet reasonable expectations or the standards described at the time of booking. During our stay, we experienced the following problems: - Power outages in the apartment - Non-functioning water supply on multiple occasions - A blocked toilet - We were briefly trapped in the elevator for several minutes, which was a distressing and potentially unsafe experience - The reception did not provide us with the entrance code, nor did they inform us that the main gate would be locked in the evening, causing us to being locked out in the rain. When we tried to call the number stated by the gate they for some reason did not provide the code. We finally got in with another guest. - The balcony and/or balcony glass had not been cleaned, which clearly indicated poor housekeeping standards - General rudeness from the reception staff Taken together, these issues resulted in a stay that fell well below acceptable standards. In particular, the lack of water, electricity, and functional sanitation, as well as the elevator incident, represent serious deficiencies that materially impacted our stay and could be considered safety-related concerns. Please reach out to me regarding refund. We have always been happy with you services before but this hotel was not good. Thanks.
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Marcos
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여가 가족 휴가
10.0
/10
43주 전에 리뷰함

Expedia Group verified review

Note to owners to please clean room pool before guest arrive. All others great room.
Tata Abule
icon-여가 친구와 함께
여가 친구와 함께
10.0
/10
47주 전에 리뷰함

Expedia Group verified review

I loved that everything was nearby and within walking distance to downtown Tulum. There were lots of nearby food options, including great restaurants. The property was beautiful, the staff was amazing, the rooms were nice, and the rooftop pool was perfect!
Miriam Fabiola Alonso
10.0
/10
55주 전에 리뷰함

Expedia Group verified review

La habitación estuvo excelente al igual que el trato en recepción. Al principio tenía mis dudas porque leí algunas reseñas, pero todo me encantó. Definitivamente volvería a reservar ahí.
Arianne
10.0
/10
55주 전에 리뷰함

Expedia Group verified review

Vraiment aimé l’endroit, le personnel à l’écoute et disponible à tous moments par texto, prêt à nous aider . Endroit sécuritaire, avec quartier et rues avec
Shantal Shyanne
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출장
6.0
/10
56주 전에 리뷰함

Expedia Group verified review

I think this property still need some work also should have a manager check the rooms before selling I found a towel from whoever was previously there under the bed. They didn’t have the cleaning services because no one came to clean the room within 10days and there was no broom so that I could sweep myself. There’s is many small things but overall they are making progress!
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KATHERINE
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여가
4.0
/10
57주 전에 리뷰함

Expedia Group verified review

Room was on ground level. Sliding door wouldn’t lock, coffee maker didn’t work and bugs on the matteress cover. Had to move to another ground floor and patio door wouldn’t lock and there was incessant drilling. No coffee maker would work and kitchen sink reeked. Worst was the bed…a box spring with a 1 inch topper for a mattress. The person managing the units tried her best but the units were in poor shape/condition. Shame cuz it was in a quiet area. Finally decided to check out about days before my reservation ended.
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Annegret Heidi
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여가 파트너와 함께
6.0
/10
63주 전에 리뷰함

Expedia Group verified review

Property needs a landscaper/gardener. Courtyard pool and plunge pools need help. Rooftop pool and party area fantastic. We lost power repeatedly, which is standard in Mexico. We also lost water one day. Don't know why. Our undermount sink fell out of the kitchen countertop flooding the apartment. We were moved to a smaller apartment. Great location!
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Hilda Monserrath
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여가 가족 휴가
10.0
/10
66주 전에 리뷰함

Expedia Group verified review

Todo muy bien sólo las calles de alrededor están un poco mal
Simon
icon-비즈니스 및 여가 파트너와 함께
비즈니스 및 여가 파트너와 함께
10.0
/10
66주 전에 리뷰함

Expedia Group verified review

The property was great, rooftop pool, and 5min walk to resto and coffee shop. The staff was amazing and super responsive with great help any time we asked.
Melody
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여가 파트너와 함께
10.0
/10
69주 전에 리뷰함

Expedia Group verified review

Beautiful stay at the Erena Apartments. The rooftop pool and staff were amazing. Shopping and restaurants a walk away!
Feroze
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여가 가족 휴가
10.0
/10
69주 전에 리뷰함

Expedia Group verified review

We had a beautiful time and would not hesitate to stay there again. Alejandra and Veronica are amazing hostesses. Both are very knowledgeable, helpful and accommodating. Loved the pools and the super chilled back atmosphere.
Arica
8.0
/10
71주 전에 리뷰함

Expedia Group verified review

I would have had a better stay but the electrical plug in the Kitchen was disfunctional making a loud popping noise the entire time i was there. The room was clean however my bedsheets were dirty or stained upon arival. When i notified staff they changed the sheets but not the comforter. I slept on pool towels. The comforter smelled like dog and had some pet hairs on the bed. I was eventually moved to another room on my last night but that room needed some painting especially in the bathroom. Around the property is very clean. The hotel seems to be newly built or renovated and some rooms are still being renovated and constructed. Erena has constant hot water, flushing toilets, And i never lost power. Location is excellent!! Remember Tulum doesn’t have street lights. Erena is a few blocks from restaurants, hookah bar, and shops. Only 8 minutes from downtown where the ADO bus station is located. 16 minutes from Beach Clubs. I absolutely loved the location. Erena does not have a restaurant or bar service. The closest food is an Italian restaurant that has pizza and other stuff. Staff was very nice. I would stay again but I would ask for a newer room within the hotel.
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Marisa
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여가 아이와 함께
8.0
/10
72주 전에 리뷰함

Expedia Group verified review

We enjoyed our stay. This isnt a hotel They're condo apartments. Everything was very clean. We only had a problem with our shower but, the maintenance crew were working on it. This is a perfect stay of you want to stay in downtown Tulum. A good amount of tourist but not so many where you're crowded. The staff, Veronica and Sara were excellent for help and advice of what to do, or eat.
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Amy
10.0
/10
72주 전에 리뷰함

Expedia Group verified review

Very happy with my stay. Sara, was very friendly.
Ana
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여가 가족 휴가
10.0
/10
73주 전에 리뷰함

Expedia Group verified review

Me gustó el espació, solo q sii mejoría la alberca de abajo
Antrice
icon-여가 파트너와 함께
여가 파트너와 함께
8.0
/10
74주 전에 리뷰함

Expedia Group verified review

Loved everything except we needed more towels!
Lester
icon-비즈니스 및 여가 파트너와 함께
비즈니스 및 여가 파트너와 함께
6.0
/10
84주 전에 리뷰함

Expedia Group verified review

Gran lugar, pero tiene dos detalles muy importantes. 1 la puerta tiene un espacio muy grande entre el suelo y la parte baja de la puerta lo que hace que se meta mucha agua cuando llueve y bichos. 2 el aire acondicionado está muy pequeño para el cuarto
Quania
icon-친구 및 가족 가족 휴가
친구 및 가족 가족 휴가
2.0
/10
92주 전에 리뷰함

Hotels.com verified review

Called the property many of times trying to get the exact location I even emailed them. No response still to this day I haven’t heard back from them. It’s listed under hotels but that it’s not. It’s actually called Erena mindful apartments and not Erena Tulum. Check in was at 2pm the room wasn’t ready until 4:30pm. Finally go into the room after she’s done cleaning it. Stains on the pillow cases an sheets. Old food particles left in the sink , dead gnats in the lining of the freezer, mildew, mold, and nasty green grime on the shower head. Overall unacceptable. We gathered our things and left didn’t even stay there none of the days. I requested a refund and still haven’t heard anything
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페이지당 리뷰 수
20
40