What do past guests say about HOTEL PUERTA CHICHEN?

HOTEL PUERTA CHICHEN is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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HOTEL PUERTA CHICHEN

Name: HOTEL PUERTA CHICHEN
Address: Calle 15 A Km 117 No. 30 X 20, Tinum, Estado de Yucatán, Mexico, 97757, Calle 15 A Km 117 No. 30 X 20, Estado de Yucatán, 97757, Mexico
Rating: 8.6

Hotels

8.6

/10

Very Good

64 reviews

What Guests Say About Their Stay

David

10.0

/ 10

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.

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Esther

10.0

/ 10

The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.

Elizabeth Guadalupe Renteria

10.0

/ 10

El hotel está hermoso! Las habitaciones limpias y muy cómodas y el staff bastante amable! La alberca de súper buen tamaño se puede nadar muy agusto. Y la comida del restaurante muy rica! Lo recomiendo ampliamente

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In the Area

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Calle 15 A Km 117 No. 30 X 20, Tinum, Estado de Yucatán, Mexico, 97757

Main Facilities

Restaurant

24-Hour Front Desk

WiFi

Near Ball Courts

Available Room Types in HOTEL PUERTA CHICHEN

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What's around HOTEL PUERTA CHICHEN

Calle 15 A Km 117 No. 30 X 20, Tinum, Estado de Yucatán, Mexico, 97757

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Discover More About HOTEL PUERTA CHICHEN

General

Near Ball Courts

Location

Located in Tinum, HOTEL PUERTA CHICHEN is in a national park, within a 5-minute drive of Ball Courts and Pre-Hispanic City of Chichen-Itza. This spa hotel is 1.6 mi (2.5 km) from Court of the Thousand Columns and 3.2 mi (5.1 km) from El Caracol.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ball Courts - 0.9 km / 0.6 mi
Pre-Hispanic City of Chichen-Itza - 1.4 km / 0.9 mi
Pyramid of Kukulkan - 2 km / 1.2 mi
Court of the Thousand Columns - 2.1 km / 1.3 mi
Red House (El Chichanchob) - 2.4 km / 1.5 mi
El Caracol - 2.6 km / 1.6 mi
Cenote Ik kil - 5.9 km / 3.6 mi
Gran Juego de Pelota - 11.4 km / 7.1 mi
Cenote Yokdzonot - 15.9 km / 9.9 mi
Cenote Chihuán - 38.5 km / 23.9 mi
Cenote Zahamal - 39.7 km / 24.6 mi
Cenote Samula - 41.3 km / 25.7 mi
Cenote Xkeken - 41.3 km / 25.7 mi
Cenote Chichikan - 46 km / 28.6 mi
Juan José Méndez Market - 49.7 km / 30.9 mi

The nearest major airport is Mérida International Airport (MID) - 127.8 km / 79.4 mi

Facilities

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, including an outdoor pool and a steam room. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.

Business Facilities

Featured amenities include a 24-hour front desk, luggage storage, and coffee/tea in a common area.

Dining

You can enjoy a meal at the restaurant serving the guests of HOTEL PUERTA CHICHEN, or stop in at the snack bar/deli. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Rooms

Make yourself at home in one of the 48 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Conveniences include ceiling fans and irons/ironing boards, and housekeeping is provided daily.

All facilities in HOTEL PUERTA CHICHEN

Entertainment Facility

Exterior

Others

Restaurant

Things to Do

Spa
Garden
Outdoor facilities
Steam room
Sun loungers

Food and Drinks

Breakfast
Snack bar

Public Facilities

Smoke-free area
Coffee/tea in lobby

Hotel Services

Welcoming drinks
24-hour Receptionist

Transportation

Storage

Connectivity

Free WiFi

General

Banquet

Accommodation Policy & General Information in HOTEL PUERTA CHICHEN

Important Note

Pool access available from 8:00 AM to 10:00 PM.
Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:

From 15:00

Check-out:

Before 12:00

Fee for full breakfast: approximately MXN 10 for adults and MXN 10 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Pets Not Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Cashless transactions are available, Contactless check-in is available, Essential workers only - NO, Property does not offer onsite COVID-19 testing, No elevators

General Information

Popular Facilities	Restaurant, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at HOTEL PUERTA CHICHEN	48
Another facilities in HOTEL PUERTA CHICHEN	Spa, Garden, Outdoor facilities, Steam room, Sun loungers

Frequently asked question in HOTEL PUERTA CHICHEN

What are available facilities at HOTEL PUERTA CHICHEN?

There are top facilites at HOTEL PUERTA CHICHEN such as Restaurant, 24-Hour Front Desk, WiFi. (some may require extra charges)

What is normal check-in & check-out time at HOTEL PUERTA CHICHEN?

The standard check-in time at HOTEL PUERTA CHICHEN is starting from From 15:00 while the latest check-out time is at Before 12:00

Does HOTEL PUERTA CHICHEN provide breakfast?

Yes, HOTEL PUERTA CHICHEN provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of HOTEL PUERTA CHICHEN?

HOTEL PUERTA CHICHEN is a 3.0-star hotel.

How many rooms are available at HOTEL PUERTA CHICHEN?

HOTEL PUERTA CHICHEN has 48 rooms in total.

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More Reviews from Other Guests in HOTEL PUERTA CHICHEN

Overall Ratings & Reviews HOTEL PUERTA CHICHEN

Other sources (64)

8.6

Very Good

From 64 reviews

Cleanliness

9.0

Room Comfort

8.4

Service and Facilites

9.0

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Traveler Reviews HOTEL PUERTA CHICHEN

Number of reviews per page

Top reviews

Shelly

Leisure Family

6.0

/10

Reviewed 16 week(s) ago

Expedia Group verified review

Beds were hard and you could hear children crying next door. Otherwise it was nice.

Miguel

10.0

/10

Reviewed 17 week(s) ago

Hotels.com verified review

It was very clean, quiet and peaceful.

Nitesh

Leisure with Children

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Staff were very helpful and room was good

George

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

Nice staff. Clean rooms an

Norma

Friends and Family with Friends

10.0

/10

Reviewed 23 week(s) ago

Hotels.com verified review

Clean room. Hot water. Noiseless, working AC!

Wendy

Leisure Family

10.0

/10

Reviewed 42 week(s) ago

Expedia Group verified review

Friendly staff and great tourists guide guy

David

Friends and Family Family

10.0

/10

Reviewed 77 week(s) ago

Hotels.com verified review

The buffet restaurant service was very clean, the variety of Yucatecan food was excellent. The room was clean and ventilated and they always provided the information correctly.

Monica

Leisure Family

8.0

/10

Reviewed 87 week(s) ago

Expedia Group verified review

Great place to stop for one night before heading early in the morning to Chichen Itzá.

Anna

Friends and Family Family

6.0

/10

Reviewed 98 week(s) ago

Hotels.com verified review

We just needed one night and it was an okay place to stay but the pictures looked better than what it looked like in person. We only had two bottles of water in the room but there were four of us and when in Mexico you must drink from bottled water (or filtered water). When I asked for two more they said they only provided two… when my husband asked, they told him we only indicated two people on the reservation (I put all four of us … plus my kids ages on the reservation). Oh well. My husband went hunting for a gas station and found one … the bathroom was very small and when my husband went to close the door he twisted his ankle on the hard to see lip in shower. All and all it was an okay place to stay but expensive for what you get.

Esther

Friends and Family Family

10.0

/10

Reviewed 108 week(s) ago

Hotels.com verified review

The staff was very friendly. We booked a guide to Chichen Itza which was excellent. Breakfast at the hotel was not included in the price but was excellent. My children enjoyed the pool.

Elizabeth Guadalupe Renteria

Leisure Family

10.0

/10

Reviewed 109 week(s) ago

Expedia Group verified review

Rachel

Leisure with Partner

4.0

/10

Reviewed 113 week(s) ago

Expedia Group verified review

What was advertised was not reality. There was absolutely NO WiFi access in our room. You had to go to the lobby or the dinning hall (and pay for food) if you wanted access. This frustrated us mostly because we generally do our planning for the next day the night before. We also had a phone plan but the signal was too weak to do anything in the room. The people working in the dining hall could not ever decide when dinner was served, what would be served or how much it cost. I asked 4 different employees and got 4 different answers. The food was good, but expensive. There is nothing to do in the city at all except go to chichen itza. We walked around the whole city to get the lay of the land and there was just nothing. The front desk lady was nice but spoke ONLY Spanish. Thankfully I know some Spanish, so I was able to get by, but I was floored that she legitimately didn’t know a single English word working at the front desk of a hotel. I recognize I am in Mexico so I don’t ever expect people to speak English everywhere at all—but in hospitality, it’s generally expected to at least have broken English or a few choice words known as it’s the universal travel language… and it’s a hotel. I am thankful we just spent 1 night there.

Andrew

10.0

/10

Reviewed 115 week(s) ago

Expedia Group verified review

Beautiful huge pool in a beautiful huge garden. 20 minutes walk to Chichen Itza. Staff were great, room spacious and comfortable. WiFi only in lobby and restaurant, restaurant was buffet only but very good.

Martin

8.0

/10

Reviewed 115 week(s) ago

Hotels.com verified review

Nice place to stay within walking distance to Chichen Itza ruins. Decent restaurant. Clean pool. Quiet.

John p

Friends and Family Family

10.0

/10

Reviewed 115 week(s) ago

Hotels.com verified review

Perfect place. Good advise on going to Chichen itzá. Nice all around. Good food.

Kelly

Friends and Family Family

6.0

/10

Reviewed 116 week(s) ago

Hotels.com verified review

The hotel is like an American motel it's long and skinny and along side the main road. So any Room with a "city" view has a view of the highway the noise and only curtains. So you can't get any privicy without the curtains closed. Staff spoke little English. We were told buses run ever hour from 7:30 but no bus turned up at 7:30 so we waited till 8am and got a taxi. Taxis easy to get the reception will call for one for you. Rooms had good shower and water pressure. Beds were too soft for me so with the noise of the road little sleep was got. Pool was good and reasonable temperature. We ate at local places a few mins walk and the food was amazing. That said hotel food we saw looked nice. For one night it was okay

Alice

Friends and Family Family

8.0

/10

Reviewed 122 week(s) ago

Hotels.com verified review

We reserved two rooms. Too bad we were far apart. The rooms were nice and comfortable and the staff was friendly and helpful. Too bad the wifi did not work. They gave us two bottles of water in each room but there was no refilling station. There was no refrigerator nor microwave in the room so we could not get hot water. 500 meters away from downtown. A big restaurant on site. Very convenient.

Monalis

Leisure Family

10.0

/10

Reviewed 130 week(s) ago

Expedia Group verified review

The room was very clean. The employees were very helpful and courteous.

julian

Leisure with Partner

10.0

/10

Reviewed 137 week(s) ago

Expedia Group verified review

We had really good night sleep at this hotel that got us ready for the pyramids the next day. Pretty good hotel it exceeded our expectations.

Chloe

Friends and Family Family

10.0

/10

Reviewed 145 week(s) ago

Hotels.com verified review

We stayed here so we were close to Chichen Itza for an early morning tour. It was clean ,comfortable and the staff were great. We ate dinner and breakfast there and both meals were delicious. The pool and grounds were lovely. The wifi was only in the public areas. Would recommend if you are visiting Chichen Itza

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.