Krystal Grand Cancun All Inclusive

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7.2
/10
Pleasant
1,002 reviews

What Guests Say About Their Stay

Leslie Celenia

10.0
/ 10
Excelente servicio, una buena estrategia y planificación interna a ocasiones en esta ocasión como el juego del mundial ( hicieron tacos riquísimos , dieron acceso al Centro de convenciones con pantalla grande, barra abierta, chicharrones con cueritos, mesquite etc fantástico tanto como huésped y trabajando en este rubro excelente liderazgo; espero próximas visitas.
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Angela

10.0
/ 10
We had a great stay at this hotel. Check in/check out was easy, the hotel staff was very friendly and accommodating. The food at the buffet and all the restaurants was delicious and fresh. We loved all the pools and the hotel in general is beautiful. Thank you! We will be back.

Victor

10.0
/ 10
This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for
In the Area
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Blvd. Kukulcan km 8.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Krystal Grand Cancun All Inclusive is a good choice when you are visiting Cancún. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Krystal Grand Cancun All Inclusive

Blvd. Kukulcan km 8.5, Zona Hotelera, Quintana Roo, Cancun, Estado de Yucatán, Mexico, 77500
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Lobby Krystal Grand Cancun All Inclusive
Exterior 2 Krystal Grand Cancun All Inclusive

Discover More About Krystal Grand Cancun All Inclusive

General
Near Forum By The Sea Mall

Location
With a stay at Krystal Grand Cancun All Inclusive in Cancun (Zona Hotelera), you'll be steps from Gaviota Azul Beach and Hotel Zone Beaches. This beach hotel is 0.4 mi (0.6 km) from Cancun Convention Center and 0.4 mi (0.6 km) from Forum Beach.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Gaviota Azul Beach - 0.1 km / 0.1 mi
UltraMar Ferry Terminal - 0.5 km / 0.3 mi
Cancun Convention Center - 0.6 km / 0.4 mi
Forum By The Sea Mall - 0.6 km / 0.4 mi
Forum Beach - 0.6 km / 0.4 mi
West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 0.6 km / 0.4 mi
Plaza Caracol Mall - 0.6 km / 0.4 mi
Caracol Beach - 0.6 km / 0.4 mi
Nichupté Lagoon - 0.7 km / 0.4 mi
Chac Mool Beach - 1.2 km / 0.7 mi
Playa Ancha - 1.4 km / 0.9 mi
Cancun Golf Club at Pok Ta Pok - 2.3 km / 1.5 mi
La Isla Shopping Mall - 3.7 km / 2.3 mi
Tortuga Beach - 3.7 km / 2.3 mi
El Sol de Cancun - 3.7 km / 2.3 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 23.8 km / 14.8 mi
Tulum Intl. Airport (TQO) - 178.8 km / 111.1 mi

Facilities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor pools and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.

Dining
Grab a bite at Restaurante O (Buffet), one of the hotel's 7 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.

Rooms
Make yourself at home in one of the 403 guestrooms featuring espresso makers and LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

All facilities in Krystal Grand Cancun All Inclusive

Swimming Pool Krystal Grand Cancun All Inclusive
Swimming Pool
Entertainment Facility Krystal Grand Cancun All Inclusive
Entertainment Facility
Fitness Center Krystal Grand Cancun All Inclusive
Fitness Center
Functional Hall Krystal Grand Cancun All Inclusive
Functional Hall
Common Space Krystal Grand Cancun All Inclusive
Common Space

Kids and Pets

  • Babysitting with surcharge

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Beach umbrella
  • TV lounge
  • Picnic area
  • Garden
  • Spa
  • Beach towel
  • Beach sun loungers
  • Pool sun loungers

Food and Drinks

  • Poolside bar
  • Snack bar

Transportation

  • Secure parking

Connectivity

  • Free WiFi

General

  • Smoking area
  • Banquet
  • Reception hall
  • Parking
  • Terrace

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Hotel Services

  • Laundry service
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Nearby Facilities

  • Gift shop
  • ATM/Banking

Sports and Recreations

  • Fitness center
  • Game room
  • Billiard

Accommodation Policy & General Information in Krystal Grand Cancun All Inclusive

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • Cashless transactions are available
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Access to the Infinite pool is available only for guests staying at the Altitude Tower
, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - to 12:00
Available rooms at Krystal Grand Cancun All Inclusive
403
Number of floors in Krystal Grand Cancun All Inclusive
14
Another facilities in Krystal Grand Cancun All Inclusive
Babysitting with surcharge, Kids club, Toys, Children games, Children pool

Frequently asked question in Krystal Grand Cancun All Inclusive

What are available facilities at Krystal Grand Cancun All Inclusive?
There are top facilites at Krystal Grand Cancun All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Krystal Grand Cancun All Inclusive?
The standard check-in time at Krystal Grand Cancun All Inclusive is starting from From 15:00 while the latest check-out time is at Before 12:00
What is the star rating of Krystal Grand Cancun All Inclusive?
Krystal Grand Cancun All Inclusive is a 4.0-star hotel.
How many floors does Krystal Grand Cancun All Inclusive have?
Krystal Grand Cancun All Inclusive has 14 floors.
How many rooms are available at Krystal Grand Cancun All Inclusive?
Krystal Grand Cancun All Inclusive has 403 rooms in total.
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More Reviews from Other Guests in Krystal Grand Cancun All Inclusive

7.2
Pleasant
From 1,002 reviews
Cleanliness

7.8

Room Comfort

6.6

Service and Facilites

7.6

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Traveler Reviews Krystal Grand Cancun All Inclusive

Number of reviews per page
20
40
Top reviews
Karla Michelle
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The view from our balcony was amazing! We stayed for a week but we had a few inconveniences. When we arrived we checked in and they took about an hour. When we got to our room our luggage was not in the room yet. The elevators were awful. They had no ac and were so slow. They only had 3 functioning elevators and took so long. There was a point where we waited 15 minutes to get from floor 5 to the main lobby. Other than that the food was amazing, when I mean amazing everything was so delicious, we can’t complain about that! The all inclusive drinks were great as well!
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Richard
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Its a nice hotel, my issue is that the elevator is a disaster. Takes forever and everyone crams into them because you will be there for a long time if you don't squeeze in.
Maria
icon-with Children
with Children
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Elevators were so slow and only 3 available. Need more elevators and also need to add ac inside the elevators, they were too hot! Faster check in, we took about an hour just to check in. Better service or at least a smile at reception.
Mayra
icon-Family
Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The property was clean and okay overall, the staff was friendly, and the view was beautiful. However, the AC was not working in the common areas, and our rooms had a strong musty, humid smell. The elevators were either broken or extremely slow, with no AC inside. Since they were very small, the heat made them feel suffocating. The food and service at the Italian restaurant were disappointing, and despite calling as early as 7:00 a.m., we were never able to get a reservation at the Asian restaurant. A special shout out to Javier, the bartender at the swim up pool bar! He was wonderful and definitely one of the highlights of our stay. 🍹😊
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Leslie Celenia
icon-with Children
with Children
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Excelente servicio, una buena estrategia y planificación interna a ocasiones en esta ocasión como el juego del mundial ( hicieron tacos riquísimos , dieron acceso al Centro de convenciones con pantalla grande, barra abierta, chicharrones con cueritos, mesquite etc fantástico tanto como huésped y trabajando en este rubro excelente liderazgo; espero próximas visitas.
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Guadalupe
icon-with Children
with Children
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was great!!! There is one waitor in specific that he provided great services and his name Pedro.
Angela
icon-Family
Family
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We had a great stay at this hotel. Check in/check out was easy, the hotel staff was very friendly and accommodating. The food at the buffet and all the restaurants was delicious and fresh. We loved all the pools and the hotel in general is beautiful. Thank you! We will be back.
Nicholas
icon-with Partner
with Partner
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This resort was nice and small. Very close to a walkable area to see Mexico more. A ton of shops and restaurants in the area and a pretty good night life!
Dayner
icon-with Partner
with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

See the star scores
Lenin
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Comida muy mala y muy limitada y el trago de pésima calidad , la piscina muy sucia , demasiado costoso por lo que ofrecen
Victor
icon-with Partner
with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This place is good for the older bracket people to enjoy and relax not a party place and that's what I was looking for
Maria C
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

se anuncian como que tienes 7 restaurantes y la verdad solo uno esta habierto hasta las 1o o 11 de la noche.. el resto habre una vez por dia cada uno asi es que no hay opiciones de comer diferentes ya que buffet es siempre el mismo, en el bar me sirvieron una bebida al siguiente dia les pedi la misma y me dijeron que ya no tenian ese licor y no volvieron a tener en los dias que estube ahi... dien servico 24 horas y no es asi nosotros llegamos al hotel a las 11:30 de la noche y no habia donde comer algo ..la verdad esperaba otra cosa
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Jenliz
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Muy decepcionante. Este hotel está muy lejos de ofrecer la experiencia que se espera de un resort todo incluido. El aire acondicionado de mi habitación no funcionaba y El hotel tampoco tenía aire, lo que hizo la estadía muy incómoda. La habitación prácticamente no tenía iluminación; solo funcionaba la luz del baño. La comida tenía muy poca variedad para ser un hotel todo incluido. Además, los elevadores tardan demasiado, entran como 14 personas y son muy pequeños y ni siquiera tienen aire acondicionado. Estuvimos hablando desde el primer día que llegamos y no resolvieron nada, vinieron a cambiarnos de cuarto la noche antes de irnos. Definitivamente no volvería ni lo recomendaría.
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Paula
icon-with Friends
with Friends
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

God awful hotel. Do not waste your money here. No AC and the food was disgusting. TERRIBLE HOTEL AND THEY DONT KEEP UP WITH THEIR PROPERTY.
Paula M
icon-with Partner
with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room service was excellent (both the food and service). And the ocean view from our room was lovely. However, we had several other issues that made us leave the hotel halfway through our stay. The air conditioning in the room wouldn't go lower than 25 degrees celsius. The hallways and lobby were not air conditioned. After a long day out in the town or on the beach, instead of being a relief to come back to, the hotel was just uncomfortable. Not an oasis like it should have been. In addition to that, as soon as we checked in, there were solicitors at every turn, trying to sell us on a 'presentation' sales pitch for their vacation club. Any time we left our room, they'd find us and try to sell us all over again. Very annoying. No one wants to be sold to throughout their vacation. We left halfway through our week.
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Mark
icon-Family
Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean room, great staff, awesmoe time.
Roseanna
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The hotel rooms are “renovated” but they look the same as they did 3 years ago. The beds were AWFUL!! Like sleeping on a cement floor literally. We even switched rooms and the beds were the same. The view was great but the ceiling in the bathroom was dripping water. The elevators are not air conditioned and SLOW! Food is definitely subpar, the servers were great. Buffett had a very small selection didn’t change day by day. Desserts were gross. The beach there is usually beautiful but the seaweed is coming in and making the water brown.
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Isel
icon-with Partner
with Partner
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Todo
Omar Francisco Flores
icon-
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Pésimo servicio y muy mala comida y restaurantes. La tendió mal cliente es muy mala
Arely
icon-Family
Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Honestly the people at the restaurant they don’t pay attention to you they don’t care bc they know it’s all inclusive so they don’t care to help you on Saturday we when to eat at the hibachi restaurant and they made us wait for 30m to get in 30m no drinks no appetizers no food the food came out at 10:30pm and he said we couldn’t order anything else bc they were closed I asked for my dessert and he said everything was closed how hard is it to get a scoop of ice cream from the fridge. food is always tasted less
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Number of reviews per page
20
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Exterior 4 Krystal Grand Cancun All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.