Krystal Grand Cancun All Inclusive

Staff needs to be little friendly

Property was clean and staff was super helpful and always available

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Our room was always cleaned, staff were very accommodating, the pool and beach were awesome. The food was great! Definitely would return.

Fabulous experience, wish we were still there

Praia repleta de sargaço e o hotel não providenciou limpeza nenhum dia. All inclusive deficiente. Pouca varidedade de comida, bebida de má qualidade e, por exemplo, sorvete apenas de 11h ate 17h. Ruim. Não recomendo.

Beach view was good , room was clean but floors needed to be cleaned daily due to sand and dust . They didn’t do that . It was difficult to make reservations at restaurants on property, my whole stay I had to only eat at buffet and beach bar. Pool hours was too short 8am-6pm . 3pools 1 bar that closed at 6pm. At least 8pm would have been a little more reasonable. I had a beach/pool day and by time I got to pool I only had a comfortable hour.

Ice cream shop is close by 5pm. Not fear. Should be open all day!! We all need ice cream in a hot weather!!!

The beach is the best and the room was good with great balcony and awesome ocean view( we did get a room at the Altitude tower so it was newer….

Todo excelente. Servicio, instalaciones y una playa. Muy hermosa. !!! Recomendado. ! 10/10

Loved everything

Yes beautiful

I booked this hotel for my son and his wife to have a mini-honeymoon prior to staying at another resort in Cancun. They stayed only two nights thankfully. The bathroom was backed up the entire time they were there. They were all inclusive and had to wait in line for ours to get a ticket to go eat on their first night and then the food was horrible so the rest of the vacation they had to pay to eat out so they didn't waste time in line for bad food. From the pool, you have a cement wall blocking you from seeing anything else - like the ocean.

Comfortable

Clean room

It’s really clean, I really recommend this hotel the staff are really nice and helpful.

Beach and every single part of the resort was wonderful

I did not originally plan to stay at the Krystal Grand Cancun. My partner and I ended up there unexpectedly after leaving another resort due to a serious safety concern. At the time, we simply needed somewhere safe to stay on short notice. Unfortunately, dealing with this hotel afterward has turned into another frustrating experience. The stay itself was fine for what we needed in an emergency, but the real issue has been the lack of professionalism after checkout. We have been trying to obtain proper documentation and receipts for legitimate dispute and insurance purposes, and instead of straightforward customer service, we have been met with unnecessary resistance and delays. This should be a very simple request that any reputable hotel handles without issue. When someone is dealing with the aftermath of a stressful travel situation, the last thing they should have to do is fight a hotel just to get basic paperwork. It gives the impression that guest support only exists when everything is easy, not when a customer actually needs help. If management is reading this: providing accurate receipts and documentation is basic hospitality administration, not a special favor. Guests should not have to chase you for it. I cannot speak to the resort as a vacation destination since that was not our situation, but based on the customer service experience alone, I would strongly recommend improving how post-stay issues are handled. Professional communication and simple documentation

Seating around the pools were limited but very comfortable. We didnt use the swim up bar but it always seemed well used. If there wasnt enough seating around the pools there was plenty of seating at the beach. We would definitely liked for the ice cream to have been available earlier and later.

Food was amazing, customer service was top notch. Area had so many things to do! Love it and I’m going back!!