How many rooms are available at Maya Tulum by G Hotels?

Maya Tulum by G Hotels has 51 rooms in total.

What do past guests say about Maya Tulum by G Hotels?

Maya Tulum by G Hotels is well-known for its Service and Facilites, Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

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Maya Tulum by G Hotels

Name: Maya Tulum by G Hotels
Address: Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, Estado de Quintana Roo, Mexico, 77780, Carr. Tulum-Boca Paila Km 7 Lote 10, Estado de Quintana Roo, 77780, Mexico
Rating: 7.8

Hotels

7.8

/10

Pleasant

354 reviews

What Guests Say About Their Stay

Emmanuel

10.0

/ 10

the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.

Maria E

10.0

/ 10

Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return

Brenda

10.0

/ 10

Was so in love with this resort! Had an absolute blast can’t wait to come back again

In the Area

See Map

Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, Estado de Quintana Roo, Mexico, 77780

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Maya Tulum by G Hotels is located in area / city Tulum. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Available Room Types in Maya Tulum by G Hotels

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What's around Maya Tulum by G Hotels

Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, Estado de Quintana Roo, Mexico, 77780

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Discover More About Maya Tulum by G Hotels

Location

Maya Tulum by G Hotels is located in area / city Tulum.

About Maya Tulum by G Hotels

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Maya Tulum by G Hotels exclusively for you.

With all facilities offered, Maya Tulum by G Hotels is the right place to stay.

All facilities in Maya Tulum by G Hotels

Others

Things to Do

Romantic proposal packages
Beach umbrella
Spa
Outdoor pool
Garden
Pool sun loungers

Hotel Services

Laundry service
Tours
Luggage storage
Multilingual staff
24-hour Receptionist
Concierge

General

Parking
Banquet
Smoking area
Terrace

Public Facilities

Others
Restaurant
Safety deposit box
Coffee/tea in lobby

Food and Drinks

Bar
Breakfast

Business Facilities

Meeting facilities
Computer station

Nearby Facilities

Souvenir shop

Accommodation Policy & General Information in Maya Tulum by G Hotels

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
Pet deposit: USD 500 per stay
Pet fee: USD 50 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 11:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk
Check-In / Check-Out Time	From 15:00 - 11:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Maya Tulum by G Hotels	51
Number of floors in Maya Tulum by G Hotels	1
Another facilities in Maya Tulum by G Hotels	Romantic proposal packages, Beach umbrella, Spa, Outdoor pool, Garden

Frequently asked question in Maya Tulum by G Hotels

What are available facilities at Maya Tulum by G Hotels?

There are top facilites at Maya Tulum by G Hotels such as Restaurant, Swimming Pool, 24-Hour Front Desk. (some may require extra charges)

What is normal check-in & check-out time at Maya Tulum by G Hotels?

The standard check-in time at Maya Tulum by G Hotels is starting from 15:00 - 11:00 while the latest check-out time is at Before 12:00

Does Maya Tulum by G Hotels provide breakfast?

Yes, Maya Tulum by G Hotels provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Maya Tulum by G Hotels?

Maya Tulum by G Hotels is a 3.5-star hotel.

How many floors does Maya Tulum by G Hotels have?

Maya Tulum by G Hotels has 1 floors.

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More Reviews from Other Guests in Maya Tulum by G Hotels

Overall Ratings & Reviews Maya Tulum by G Hotels

Other sources (354)

7.8

Pleasant

From 354 reviews

Cleanliness

8.2

Room Comfort

8.0

Service and Facilites

8.4

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Traveler Reviews Maya Tulum by G Hotels

Number of reviews per page

Top reviews

Sheyda

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Linda R

Leisure Family

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Bare in mind, this was our first trip to Mexico. The staff were friendly and very helpful. The front desk helped us to atrange airport transport and a tour. The room was clean and well cared for. It was wonderful having a small private "yard" and also being steps from the beach. Food on the premises was limited, expensive and the portions were extremely small. Bottled water was not provided.

Emily

Friends and Family

4.0

/10

Reviewed 16 week(s) ago

Hotels.com verified review

Extremely overpriced and disappointing. I paid approximately $600 per night and the room, bathroom, and overall facilities did not come close to justifying the price. Despite the high rate, there was no breakfast, no complimentary bottled water, and one night there was no running water at all, which is unacceptable. Noise was a major issue. Loud music was clearly audible inside the room, and on 12/31, the music continued until 8:00 AM on 1/1, making it impossible to rest. There is no pool or gym. The beach and restaurant areas were small and plain, offering nothing that warrants such a high price. The refund policy was also confusing and concerning. I booked a four-night stay and selected an option that was refundable. The booking confirmation stated that cancellations before 6:00 PM on December 24, 2025 would not be charged. However, after booking, the reservation showed as non-refundable. It is unclear whether this issue originated with Hotels.com or the hotel (Maya Tulum), but this lack of transparency is unacceptable. Charging over $600 per night under these conditions is unreasonable and outrageous.

Sobhi

2.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

We ran out of water since 8 PM till the second day 10 AM. We never had running hot water. We never had ice. The phone was not working. You can’t get hold of the reception people.

Sydney

4.0

/10

Reviewed 20 week(s) ago

Expedia Group verified review

The service staff was not polite in the slightest. It is not shown as advertised in the photo. There was no running water for over 12 hours with no offer of drinking water. Another individual of our party had no running hot water for the entirety of our trip and this included two different rooms he stayed in. When asked regarding wifi or television (that is offered on different booking sites and their own individually owned website) was told they did renovations and will not be receiving them. They told someone else it hasn’t arrived yet. It just felt like one lie after another. For the price you are better of to go somewhere else. Expedia did the best they could a was accommodating considering the hotel would do nothing. Hope you don’t have to speak to management because they will never come nor will they answer to Expedia

kyra

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

Lovely

Ambar

10.0

/10

Reviewed 25 week(s) ago

Expedia Group verified review

The view was amazing!!!!

Emmanuel

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

the pool was amazing; the staff was super friendly but not too much knowledge or the surrounding areas to grab food or entertainment. the A/C was perfect and the king suite with amazing view.

Jillian

Leisure

8.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The rooms are beautiful and just as pictured. The beach was perfect and very quiet.

Leticia

Friends and Family

6.0

/10

Reviewed 33 week(s) ago

Hotels.com verified review

Rooms were clean and cool, ,beach furniture was unkept, dirty and some items broken all along property. Breakfast was fresh and service was great at their restaurant highly recommend tostadas de pescado al pastor. The bad issue first day of our stay the water for shower/ toilet was out for 4 hours, later restored but it happened again the following day too. Don’t think will come back since front desk management only said water would be restored with no alternate as a complimentary drink nothing

Freddy

Leisure with Partner

6.0

/10

Reviewed 35 week(s) ago

Expedia Group verified review

Need some maintenance

Maria E

10.0

/10

Reviewed 36 week(s) ago

Expedia Group verified review

Id go back for sure. Unfortunately the sargasso was horrible but thats not their fault. The rooms can’t stay cold tho but id still return

marco a

Leisure Family

6.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

Insects scorpion in side room Lizard in side room Crab inside room

Carlos G

Leisure Family

8.0

/10

Reviewed 37 week(s) ago

Expedia Group verified review

The two-room with plunge pool was great and spacious. The hotel is very organic and unique. My only complaint was the AC, it was difficult to get the mini split to get to a comfortable temperature. Beds were comfortable. Dining options are a little far. Transportation is expensive. Onsite restaurant is quite good and the staff are very friendly and knowledgeable.

Dan Phillips

Leisure with Partner

4.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

Hotel services & staff were good. Beach seaweed was horrible. No one was happy all allowed

Ava

10.0

/10

Reviewed 38 week(s) ago

Expedia Group verified review

I will definitely stay here again! Beautiful rooms & great location

Emily

Leisure with Partner

2.0

/10

Reviewed 39 week(s) ago

Expedia Group verified review

They did not disclose that an environmental fee or a security deposit would be taken at point of arrival. They also stole my neck fan- and proceeded to lie to us about the beach being closed. How can you advertise a beach experience when there is no beach??

Christine

Leisure

4.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

It is seaweed season from April to August. The brown algae went on for about 10 metres along the beach and gave off the smell of sulphur. It was not swimmable. Excursions had to be paid in cash but the ATM on the property wasn't working. I had to pay a driver $70.00 just to take me to and from town which was a 10 minute drive just to get enough cash to pay for all of the excrusions. They would not accpet credit card. The toilet in my room tried to be fixed 2 times and some essentials like body wash was missing. The lights didn't work in the shower, the shower head didn't work properly (just trinkling down) and shower gel was missing...eventually they moved my room. When I asked for bottle water at 8:30 am, they said it was none available...it was finally delivered to me at 11:00 am.

JANE

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Such a beautiful spot to stay in Tulum!

Verified traveler

8.0

/10

Reviewed 42 week(s) ago

Hotels.com verified review

The nearby restaurant, located inside de hotel’s facilities, is a nightmare due to noise during evenings and nights.

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.