Otonomus Tulum

Service Apartment
9.0
/10
Exceptional
42 reviews

What Guests Say About Their Stay

Kayla Woneda

10.0
/ 10
Loved that this place was so spacious and beautiful! There wasn't too many front desk staff but the pool and lighting was great! I loved how the rooms came with washer/dryer, a full kitchen and a stove top. My friends and I got a pool on top of ours and it was beautiful!

Jesse

10.0
/ 10
Hotel was nice and staff were awesome. Hotel is a little remote not much around it so you have to drive or taxi. The road to the beach is a little sketchy to walk with no shoulder. But overall it’s a nice hotel. Will be nice when they finish the gym and have a few amenities. Staying at other hotels in tulum I wish it had a small restaurant for breakfast at least since it is a bit isolated from town and not that best walk on the road to the hotel zone.

Charbel

10.0
/ 10
the room was so clean and i enjoyed the stay a lot additionally the staff was so friendly !!!
In the Area
See Map
Calle 71 sur mz 699 L1 004, Tulum, Estado de Quintana Roo, Mexico, 77765

Main Facilities

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Parking
WiFi
Near SFER IK
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What's around Otonomus Tulum

Calle 71 sur mz 699 L1 004, Tulum, Estado de Quintana Roo, Mexico, 77765
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General


Near SFER IK

Location


With a stay at Otonomus Tulum in Tulum, you'll be within a 5-minute drive of Tulum Beach and Tulum National Park. This aparthotel is 5.6 mi (9 km) from Tulum Mayan Ruins and 3.5 mi (5.7 km) from Playa Paraiso.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Tulum Beach - 1 km / 0.6 mi
SFER IK - 1.7 km / 1.1 mi
Jaguar Park - 2.4 km / 1.5 mi
Tulum National Park - 2.6 km / 1.6 mi
Acceso al Parque Jaguar - 2.6 km / 1.6 mi
Jaguar Viewpoint Tulum - 2.7 km / 1.6 mi
Ven a la Luz Sculpture - 3.2 km / 2 mi
Las Palmas Public Beach - 4 km / 2.5 mi
Hunab Lifestyle Center - 4.5 km / 2.8 mi
Hospital de Tulum - 4.8 km / 3 mi
Dos Aguas Park - 4.8 km / 3 mi
Holistika Art Walk - 5.3 km / 3.3 mi
Playa Paraiso - 5.7 km / 3.5 mi
Cenote Calavera - 7.6 km / 4.7 mi
Cenote Cristal - 7.7 km / 4.8 mi

The nearest airports are:
Tulum Intl. Airport (TQO) - 44.6 km / 27.7 mi
Cancun Intl. Airport (CUN) - 123.8 km / 76.9 mi

Facilities


Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. This aparthotel also features complimentary wireless internet access and concierge services.

Business Facilities


The front desk is staffed during limited hours.

Rooms


Make yourself at home in one of the 48 individually decorated guestrooms, featuring kitchens with refrigerators and stovetops. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include washers/dryers and in-room massages, and housekeeping is provided on request.

All facilities in Otonomus Tulum

Swimming Pool Otonomus Tulum
Swimming Pool
Lobby Otonomus Tulum
Lobby
Exterior Otonomus Tulum
Exterior
Others Otonomus Tulum
Others

Accessibilty

  • Accessible parking
  • Accessible bathroom
  • Disabled access friendly

Things to Do

  • Spa

Connectivity

  • Free WiFi

General

  • Terrace

Public Facilities

  • Smoke-free area

Hotel Services

  • Concierge

Accommodation Policy & General Information in Otonomus Tulum

Important Note
  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 11:00

Service Animals Not Allowed

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Noise-free rooms not guaranteed, Guest will receive an email before arrival 24 hours, Guests will receive an email with special check-in instructions, No elevators

General Information

Popular Facilities
Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 11:00
Available rooms at Otonomus Tulum
48
Another facilities in Otonomus Tulum
Accessible parking, Accessible bathroom, Disabled access friendly, Spa, Free WiFi

Frequently asked question in Otonomus Tulum

What are available facilities at Otonomus Tulum?
There are top facilites at Otonomus Tulum such as Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Otonomus Tulum?
The standard check-in time at Otonomus Tulum is starting from From 15:00 while the latest check-out time is at Before 11:00
What is the star rating of Otonomus Tulum?
Otonomus Tulum is a 2.5-star hotel.
How many rooms are available at Otonomus Tulum?
Otonomus Tulum has 48 rooms in total.
What do past guests say about Otonomus Tulum?
Otonomus Tulum is well-known for its Cleanliness, Room Comfort, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in Otonomus Tulum

9.0
Exceptional
From 42 reviews
Cleanliness

9.2

Room Comfort

8.0

Sort by
Most Relevant
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Traveler Reviews Otonomus Tulum

Number of reviews per page
20
40
Top reviews
Tanya
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The place was clean only issues upon arrival the room was given away. No water on two occasions they fixed after we notified them. Not far from beach a short bike ride or scooter rental. Also the ocean view is lol. You can see it but barely. If you’re a smoker this is not the place for you. No elevator but stairs aren’t bad.
Joseph
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had no hot water for showers or bathroom sink for the first few days I was there. When I said something to staff about it they said they were going to do something about it and it seemed to get a little better, but not really by much. Also the bed is very uncomfortable, the bedding is cheap and inadequate and the blinds are too small to actually cover the sliding glass doors, so the light comes in and you also have no privacy from whoever may be walking by. My friend had fixtures such as towel racks falling off the walls in his room. This place is also located in a no-mans land between the beach and town and while it is somewhat close to the beach, there is no pedestrian path to walk to the beach. I would NOT recommend staying here without a car. There is no food or drink besides a vending machine and absolutely nothing nearby. Stay on the beach if you can afford it, or in town if you can't.
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Kayla Woneda
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved that this place was so spacious and beautiful! There wasn't too many front desk staff but the pool and lighting was great! I loved how the rooms came with washer/dryer, a full kitchen and a stove top. My friends and I got a pool on top of ours and it was beautiful!
Jesse
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was nice and staff were awesome. Hotel is a little remote not much around it so you have to drive or taxi. The road to the beach is a little sketchy to walk with no shoulder. But overall it’s a nice hotel. Will be nice when they finish the gym and have a few amenities. Staying at other hotels in tulum I wish it had a small restaurant for breakfast at least since it is a bit isolated from town and not that best walk on the road to the hotel zone.
Read More
Lisa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were clean and spacious. Staff was very accommodating
Christina
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Front staff were very helpful and friendly, rooms were beautiful and clean.
diego
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room wasn’t ready for us when we arrived a day late ! The sold our room the night of my cancel flight and never get it ready for us ! . The told me that they would refund the first night and we still waiting we no response from the hotel . The location is in a dead area all new developments and nothing more , one day we come back from our excursion and one of our glass door was completely broken, they put tape over it and leave it like that for the remainder of our visit. Completely unsafe and unacceptable.
Read More
Peter
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

POORLY MANAGED & MAINTAINED HOTEL WITH PAPER THIN WALLS. Booked a 'pool view' room but got a 'concrete wall view' instead (apparently all 'studio rooms' have the same concrete wall views which isn't disclosed in the listing). Curtains didn't cover the glass doors so had to request a 3rd curtain to be added which it was the next day, no hair dryer (there's only 10 in the hotel), no coffee maker, towel hook broken, pans not compatible with induction hob so intermediate cooking plate provided but could then only use one of the four hobs at a time - useless for cooking. No furniture on the balcony so useless. Rooms are inconsistently furnished e.g. 8 dessert spoons but no teaspoons. We were moved to another room 2 days later and now only had a partial 'concrete wall view'. Housekeeping only available on request. This could be a top class hotel if managed & maintained properly but unfortunately fails in many areas. We’re pursuing a full refund because we didn’t get what we paid for throughout our stay.
Read More
Charbel
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

the room was so clean and i enjoyed the stay a lot additionally the staff was so friendly !!!
joe
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful stay, Wonderful experience!!
Tommy
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was more than wonderful, spotless room, amazing service.
norman
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Long wait for check in and no hot water for shower. Otherwise place was clean.
Mona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Friendly staff, nice stay
Alea
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Responsive concierge, beautiful abs peaceful location surrounded by beautiful views. 6 min drive to beach.
Rima
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Smart and highly efficient with personalized features that truly enhance the guest experience. HIGHLY RECOMMENDED
Fady
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Five stars aren’t enough. The room was spotless, the staff were absolute gems, and the vibe made leaving emotionally difficult. Would happily get lost here again
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Easy check in, friendly staff, clean rooms, comfy beds and a good location. My family loved seeing the sunrise over the ocean from the roof.
Silvia Odalis Santaolalla
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything was great! Great staff as well
Elie
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was a Wonderful stay , the hotel is clean and the service was amazing!
Garry
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The sea view is horrible The floors are really dirty The power has went out 5 times, at least once per day. Leaving you in complete dark for 30 minutes sometimes The pictures we seen about our room showed the pool attached but when we got here it wasn’t There are connecting doors to other rooms inside the room we rented and the both rooms echo, you’ll hear everything This morning we woke up to no water The area around the hotel is very, very dirty. Literal garbage beside the parking lot Construction starts at 8am it’s like an alarm. I’m only half way into a week stay lol, if you can find something else. Pretty sure the good comments are bots this place is hell
Read More
Number of reviews per page
20
40

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Lobby 4 Otonomus Tulum

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 42 reviews
Cleanliness

9.2

Room Comfort

8.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Otonomus Tulum

Number of reviews per page
20
40
Top reviews
Tanya
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The place was clean only issues upon arrival the room was given away. No water on two occasions they fixed after we notified them. Not far from beach a short bike ride or scooter rental. Also the ocean view is lol. You can see it but barely. If you’re a smoker this is not the place for you. No elevator but stairs aren’t bad.
Joseph
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

I had no hot water for showers or bathroom sink for the first few days I was there. When I said something to staff about it they said they were going to do something about it and it seemed to get a little better, but not really by much. Also the bed is very uncomfortable, the bedding is cheap and inadequate and the blinds are too small to actually cover the sliding glass doors, so the light comes in and you also have no privacy from whoever may be walking by. My friend had fixtures such as towel racks falling off the walls in his room. This place is also located in a no-mans land between the beach and town and while it is somewhat close to the beach, there is no pedestrian path to walk to the beach. I would NOT recommend staying here without a car. There is no food or drink besides a vending machine and absolutely nothing nearby. Stay on the beach if you can afford it, or in town if you can't.
Read More
Kayla Woneda
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Loved that this place was so spacious and beautiful! There wasn't too many front desk staff but the pool and lighting was great! I loved how the rooms came with washer/dryer, a full kitchen and a stove top. My friends and I got a pool on top of ours and it was beautiful!
Jesse
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Hotel was nice and staff were awesome. Hotel is a little remote not much around it so you have to drive or taxi. The road to the beach is a little sketchy to walk with no shoulder. But overall it’s a nice hotel. Will be nice when they finish the gym and have a few amenities. Staying at other hotels in tulum I wish it had a small restaurant for breakfast at least since it is a bit isolated from town and not that best walk on the road to the hotel zone.
Read More
Lisa
icon-Leisure with Friends
Leisure with Friends
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Rooms were clean and spacious. Staff was very accommodating
Christina
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Front staff were very helpful and friendly, rooms were beautiful and clean.
diego
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The room wasn’t ready for us when we arrived a day late ! The sold our room the night of my cancel flight and never get it ready for us ! . The told me that they would refund the first night and we still waiting we no response from the hotel . The location is in a dead area all new developments and nothing more , one day we come back from our excursion and one of our glass door was completely broken, they put tape over it and leave it like that for the remainder of our visit. Completely unsafe and unacceptable.
Read More
Peter
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

POORLY MANAGED & MAINTAINED HOTEL WITH PAPER THIN WALLS. Booked a 'pool view' room but got a 'concrete wall view' instead (apparently all 'studio rooms' have the same concrete wall views which isn't disclosed in the listing). Curtains didn't cover the glass doors so had to request a 3rd curtain to be added which it was the next day, no hair dryer (there's only 10 in the hotel), no coffee maker, towel hook broken, pans not compatible with induction hob so intermediate cooking plate provided but could then only use one of the four hobs at a time - useless for cooking. No furniture on the balcony so useless. Rooms are inconsistently furnished e.g. 8 dessert spoons but no teaspoons. We were moved to another room 2 days later and now only had a partial 'concrete wall view'. Housekeeping only available on request. This could be a top class hotel if managed & maintained properly but unfortunately fails in many areas. We’re pursuing a full refund because we didn’t get what we paid for throughout our stay.
Read More
Charbel
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

the room was so clean and i enjoyed the stay a lot additionally the staff was so friendly !!!
joe
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wonderful stay, Wonderful experience!!
Tommy
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Everything was more than wonderful, spotless room, amazing service.
norman
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Long wait for check in and no hot water for shower. Otherwise place was clean.
Mona
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Friendly staff, nice stay
Alea
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Responsive concierge, beautiful abs peaceful location surrounded by beautiful views. 6 min drive to beach.
Rima
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Smart and highly efficient with personalized features that truly enhance the guest experience. HIGHLY RECOMMENDED
Fady
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Five stars aren’t enough. The room was spotless, the staff were absolute gems, and the vibe made leaving emotionally difficult. Would happily get lost here again
Melissa
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Easy check in, friendly staff, clean rooms, comfy beds and a good location. My family loved seeing the sunrise over the ocean from the roof.
Silvia Odalis Santaolalla
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Everything was great! Great staff as well
Elie
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

It was a Wonderful stay , the hotel is clean and the service was amazing!
Garry
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The sea view is horrible The floors are really dirty The power has went out 5 times, at least once per day. Leaving you in complete dark for 30 minutes sometimes The pictures we seen about our room showed the pool attached but when we got here it wasn’t There are connecting doors to other rooms inside the room we rented and the both rooms echo, you’ll hear everything This morning we woke up to no water The area around the hotel is very, very dirty. Literal garbage beside the parking lot Construction starts at 8am it’s like an alarm. I’m only half way into a week stay lol, if you can find something else. Pretty sure the good comments are bots this place is hell
Read More
Number of reviews per page
20
40