Otonomus Tulum

The place was clean only issues upon arrival the room was given away. No water on two occasions they fixed after we notified them. Not far from beach a short bike ride or scooter rental. Also the ocean view is lol. You can see it but barely. If you’re a smoker this is not the place for you. No elevator but stairs aren’t bad.

I had no hot water for showers or bathroom sink for the first few days I was there. When I said something to staff about it they said they were going to do something about it and it seemed to get a little better, but not really by much. Also the bed is very uncomfortable, the bedding is cheap and inadequate and the blinds are too small to actually cover the sliding glass doors, so the light comes in and you also have no privacy from whoever may be walking by. My friend had fixtures such as towel racks falling off the walls in his room. This place is also located in a no-mans land between the beach and town and while it is somewhat close to the beach, there is no pedestrian path to walk to the beach. I would NOT recommend staying here without a car. There is no food or drink besides a vending machine and absolutely nothing nearby. Stay on the beach if you can afford it, or in town if you can't.

Loved that this place was so spacious and beautiful! There wasn't too many front desk staff but the pool and lighting was great! I loved how the rooms came with washer/dryer, a full kitchen and a stove top. My friends and I got a pool on top of ours and it was beautiful!

Hotel was nice and staff were awesome. Hotel is a little remote not much around it so you have to drive or taxi. The road to the beach is a little sketchy to walk with no shoulder. But overall it’s a nice hotel. Will be nice when they finish the gym and have a few amenities. Staying at other hotels in tulum I wish it had a small restaurant for breakfast at least since it is a bit isolated from town and not that best walk on the road to the hotel zone.

Rooms were clean and spacious. Staff was very accommodating

Front staff were very helpful and friendly, rooms were beautiful and clean.

The room wasn’t ready for us when we arrived a day late ! The sold our room the night of my cancel flight and never get it ready for us ! . The told me that they would refund the first night and we still waiting we no response from the hotel . The location is in a dead area all new developments and nothing more , one day we come back from our excursion and one of our glass door was completely broken, they put tape over it and leave it like that for the remainder of our visit. Completely unsafe and unacceptable.

POORLY MANAGED & MAINTAINED HOTEL WITH PAPER THIN WALLS. Booked a 'pool view' room but got a 'concrete wall view' instead (apparently all 'studio rooms' have the same concrete wall views which isn't disclosed in the listing). Curtains didn't cover the glass doors so had to request a 3rd curtain to be added which it was the next day, no hair dryer (there's only 10 in the hotel), no coffee maker, towel hook broken, pans not compatible with induction hob so intermediate cooking plate provided but could then only use one of the four hobs at a time - useless for cooking. No furniture on the balcony so useless. Rooms are inconsistently furnished e.g. 8 dessert spoons but no teaspoons. We were moved to another room 2 days later and now only had a partial 'concrete wall view'. Housekeeping only available on request. This could be a top class hotel if managed & maintained properly but unfortunately fails in many areas. We’re pursuing a full refund because we didn’t get what we paid for throughout our stay.

the room was so clean and i enjoyed the stay a lot additionally the staff was so friendly !!!

Wonderful stay, Wonderful experience!!

Everything was more than wonderful, spotless room, amazing service.

Long wait for check in and no hot water for shower. Otherwise place was clean.

Friendly staff, nice stay

Responsive concierge, beautiful abs peaceful location surrounded by beautiful views. 6 min drive to beach.

Smart and highly efficient with personalized features that truly enhance the guest experience. HIGHLY RECOMMENDED

Five stars aren’t enough. The room was spotless, the staff were absolute gems, and the vibe made leaving emotionally difficult. Would happily get lost here again

Easy check in, friendly staff, clean rooms, comfy beds and a good location. My family loved seeing the sunrise over the ocean from the roof.

Everything was great! Great staff as well

It was a Wonderful stay , the hotel is clean and the service was amazing!

The sea view is horrible The floors are really dirty The power has went out 5 times, at least once per day. Leaving you in complete dark for 30 minutes sometimes The pictures we seen about our room showed the pool attached but when we got here it wasn’t There are connecting doors to other rooms inside the room we rented and the both rooms echo, you’ll hear everything This morning we woke up to no water The area around the hotel is very, very dirty. Literal garbage beside the parking lot Construction starts at 8am it’s like an alarm. I’m only half way into a week stay lol, if you can find something else. Pretty sure the good comments are bots this place is hell