Solymar Hotel - All Inclusive

Hotels
5.4
/10
Fair
612 reviews

What Guests Say About Their Stay

Verified traveler

10.0
/ 10
Un lugar agradable, es la segunda vez que me quedo en este lugar (en 6 años) y el personal es muy amable, desde la recepción, hasta los bartenders, felicitaciones y sigan así con el buen servicio. Considero que falta más mantenimiento en el área de habitaciones y pasillos, sin embargo, lo que ofrecen en línea es la realidad. A pesar de los años de construcción, las instalaciones son aceptables. Se preocupan por la limpieza de las habitaciones y buen servicio, buena comida y limpieza. Pude observar que siempre estaba el supervisor tratando de mejorar y prestar un buen servicio y orden. Felicitaciones y gracias por hacer unas buenas vacaciones en familia.
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Svetlana

10.0
/ 10
The hotel is conveniently located, nearly to the airport, a wonderful beach bar with delicious cocktails and burgers. Good room cleaning and nice staff. Of the minuses - there was no fruit for lunch and dinner

JAYANTHA

10.0
/ 10
The wash room wasn't cleaned when we came. It was full of leaves inside the toilet. Linens were not changed in all 3 nights. When raining water flowing to the room from the bottom of the sliding door. There wasn't any light to the mirror and it was fully dark.
In the Area
See Map
Boulevard Kukulcan Km 18.7, Benito Juárez, Estado de Quintana Roo, Mexico, 77500

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Solymar Hotel - All Inclusive is located in area / city Benito Juárez. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Solymar Hotel - All Inclusive

Boulevard Kukulcan Km 18.7, Benito Juárez, Estado de Quintana Roo, Mexico, 77500
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Location


Solymar Hotel - All Inclusive is located in area / city Benito Juárez.

About Solymar Hotel - All Inclusive

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Solymar Hotel - All Inclusive.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Solymar Hotel - All Inclusive exclusively for you.

With all facilities offered, Solymar Hotel - All Inclusive is the right place to stay.

All facilities in Solymar Hotel - All Inclusive

Others Solymar Hotel - All Inclusive
Others

Things to Do

  • Shops
  • Waterpark
  • Beach umbrella
  • Outdoor pool
  • Garden
  • Beach towel
  • Private beach
  • Pool cabanas
  • Beach sun loungers

Hotel Services

  • Newspaper in lobby
  • Tours
  • Luggage storage
  • Porter
  • 24-hour Receptionist

Food and Drinks

  • Bar
  • Poolside bar
  • Beach Bar

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area

General

  • Parking
  • Terrace

Nearby Facilities

  • Souvenir shop
  • ATM/Banking

Family-friendly Facilities

  • Children pool

In-room Facilities

  • TV

Sports and Recreations

  • Tennis court

Accommodation Policy & General Information in Solymar Hotel - All Inclusive

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 85.40 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Available rooms at Solymar Hotel - All Inclusive
75
Number of floors in Solymar Hotel - All Inclusive
3
Another facilities in Solymar Hotel - All Inclusive
Shops, Waterpark, Beach umbrella, Outdoor pool, Garden

Frequently asked question in Solymar Hotel - All Inclusive

What are available facilities at Solymar Hotel - All Inclusive?
There are top facilites at Solymar Hotel - All Inclusive such as Swimming Pool, Restaurant, 24-Hour Front Desk. (some may require extra charges)
What is normal check-in & check-out time at Solymar Hotel - All Inclusive?
The standard check-in time at Solymar Hotel - All Inclusive is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Solymar Hotel - All Inclusive?
Solymar Hotel - All Inclusive is a 3.0-star hotel.
How many floors does Solymar Hotel - All Inclusive have?
Solymar Hotel - All Inclusive has 3 floors.
How many rooms are available at Solymar Hotel - All Inclusive?
Solymar Hotel - All Inclusive has 75 rooms in total.
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More Reviews from Other Guests in Solymar Hotel - All Inclusive

5.4
Fair
From 612 reviews
Cleanliness

6.0

Room Comfort

5.6

Location

7.0

Service and Facilites

6.2

Sort by
Most Relevant
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Traveler Reviews Solymar Hotel - All Inclusive

Number of reviews per page
20
40
Top reviews
Ramon
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Shortage of food at bar and restaurant. Lack of food options and quality. Drinks weren’t good.
Vickie C
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were amazing. Very welcoming like being part of a family.
Logan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice resort for something last minute and quick. Could use some upgrades but the staff is super kind!
Negeen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

READ BEFORE BOOKINGGGG! food was awful. customer service was awful. asked for blankets & towels multiple times. they constantly ignored us. never made our rooms either. embarrassing & waste of a vacation. they claim it's all inclusive, tried charging for beer. no hot tub as advertised. our room deck was broken (almost fell through), toilet was broken, stains on the sheets. changed us to another room that also had stains as well phone in our room was broken as well & the safe was dead, unable to protect our belongings claimed its a private beach (yet its shared with other resorts)- flagged to where we can swim- but they also closed the beach while we were there & unable to swim at all the pool was cold (not heated), unable to swim there too they claimed transportation to airport and back was included, it was not DO NOT WASTE YOUR MONEY HERE!
Read More
William
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall affordable if you need somewhere to stay if you will be out and about exploring. Food for all-inclusive is minimal and convenient available in case you need it.
JOSE
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Ok
DIANA
icon-Family
Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

LA HABITACION CON UNA BUENA VISTA MUY LINDA LIMPIA Y LOS DE LA RECEPCION MUY ATENTOS
Vakhtang
icon-Family
Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The building is very old. Front desk is not friendly. Room didn’t have hot water for 5 days. After 5 days they realized there is no hot water in the building and had to move us to different side of building. Food was ok although not much of variety . The waitress Jazmin was very kind and polite. Beach chairs aren’t available till 10am although people want to swim and enjoy beautiful weather. Even if there is no big waves and safe to swim the staff doesn’t let you into the sea till swim guard arrives at 10am!!! Terrible!!! I was traveling with kids and the best time is from 8am till 11 am to make sure it’s not too hot. Not all the beverages are available although we had all-inclusive package; but they had the be stages for purchase!!! I travel to Cancun annually and never had such a disappointment.
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Fikrat
icon-Family
Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

That was the worse experience we have ever had.
Daniele
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Solymar is a good option for those who are looking for something on a tight budget. The general cleanliness of the hotel is excellent, the rooms are comfortable and spacious. Food is good, don’t expect a 5 star restaurant, but it’s cozy and warm. The common areas like the pool, bars and restaurant are clean and well maintained. The best of this hotel for sure is the staff, always trying to make you feel special. We’ve noticed some things that were not as nice on the maintenance side of the hotel, parts of the ceiling falling from high heights and some of the bar top was missing. Other than that, we had a great time at Solymar. Will most likely come back in the future.
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Hadi
icon-Leisure
Leisure
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Would not recommend. Reserved 2 rooms for the adults and kids. The two rooms were far apart. Both were dirty and one had no air conditioning. No towels and not enough bedding for everyone. Amenities closed before the advertised times. Access to the beach was closed off with a locked gates starting around 10pm. Would not recommend!
Read More
Andrea
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Roaches, bad food, worse drinks, no clen sheets, no clean towels, no internet , no ATM, pretty bad and didn't get better.
Sully Guillaume
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Drinking water is not always available.
Yadhira Yael
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

La recepcionista y meseros con pésima actitud de servicio, no hicieron la limpieza de la habitación ningún día se reportó y no nos informaron q se tenía que dejar la llave
Ilda
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Property would have character if it was maintained. The service was not great for the amount you pay for. I would not recommend this to anyone if you are looking for an all inclusive stay.
Jeneva
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Nice staff, quick check in and check out, beautiful beach.
Maksym
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Nice beach. Not crowded. The hotel itself is older and need renovation. Stuff are friendly.
Robert
icon-Leisure
Leisure
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Clean
Phuong
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

One of the worst hotels I have ever stayed at for the reason: 1. Over priced rooms with old, dirty, broken furniture - food crumbs from past renters 2. Customer service front desk were rude and not helpful 3. Charged me $15 for lost hotel door key which was a cheap white plastic cars with no hotel logo on it. Just a handwritten door number 4. Slow service at the bar - served me warm coconut water 5. Broken tiles throughout the compound- serious safety hazard 6. No coffee pot or basic toiletries
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Un lugar agradable, es la segunda vez que me quedo en este lugar (en 6 años) y el personal es muy amable, desde la recepción, hasta los bartenders, felicitaciones y sigan así con el buen servicio. Considero que falta más mantenimiento en el área de habitaciones y pasillos, sin embargo, lo que ofrecen en línea es la realidad. A pesar de los años de construcción, las instalaciones son aceptables. Se preocupan por la limpieza de las habitaciones y buen servicio, buena comida y limpieza. Pude observar que siempre estaba el supervisor tratando de mejorar y prestar un buen servicio y orden. Felicitaciones y gracias por hacer unas buenas vacaciones en familia.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Solymar Hotel - All Inclusive

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5.4
Fair
From 612 reviews
Cleanliness

6.0

Room Comfort

5.6

Location

7.0

Service and Facilites

6.2

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Solymar Hotel - All Inclusive

Number of reviews per page
20
40
Top reviews
Ramon
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Shortage of food at bar and restaurant. Lack of food options and quality. Drinks weren’t good.
Vickie C
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The staff were amazing. Very welcoming like being part of a family.
Logan
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nice resort for something last minute and quick. Could use some upgrades but the staff is super kind!
Negeen
icon-Leisure with Partner
Leisure with Partner
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

READ BEFORE BOOKINGGGG! food was awful. customer service was awful. asked for blankets & towels multiple times. they constantly ignored us. never made our rooms either. embarrassing & waste of a vacation. they claim it's all inclusive, tried charging for beer. no hot tub as advertised. our room deck was broken (almost fell through), toilet was broken, stains on the sheets. changed us to another room that also had stains as well phone in our room was broken as well & the safe was dead, unable to protect our belongings claimed its a private beach (yet its shared with other resorts)- flagged to where we can swim- but they also closed the beach while we were there & unable to swim at all the pool was cold (not heated), unable to swim there too they claimed transportation to airport and back was included, it was not DO NOT WASTE YOUR MONEY HERE!
Read More
William
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Overall affordable if you need somewhere to stay if you will be out and about exploring. Food for all-inclusive is minimal and convenient available in case you need it.
JOSE
2.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Ok
DIANA
icon-Family
Family
8.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

LA HABITACION CON UNA BUENA VISTA MUY LINDA LIMPIA Y LOS DE LA RECEPCION MUY ATENTOS
Vakhtang
icon-Family
Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

The building is very old. Front desk is not friendly. Room didn’t have hot water for 5 days. After 5 days they realized there is no hot water in the building and had to move us to different side of building. Food was ok although not much of variety . The waitress Jazmin was very kind and polite. Beach chairs aren’t available till 10am although people want to swim and enjoy beautiful weather. Even if there is no big waves and safe to swim the staff doesn’t let you into the sea till swim guard arrives at 10am!!! Terrible!!! I was traveling with kids and the best time is from 8am till 11 am to make sure it’s not too hot. Not all the beverages are available although we had all-inclusive package; but they had the be stages for purchase!!! I travel to Cancun annually and never had such a disappointment.
Read More
Fikrat
icon-Family
Family
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

That was the worse experience we have ever had.
Daniele
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Solymar is a good option for those who are looking for something on a tight budget. The general cleanliness of the hotel is excellent, the rooms are comfortable and spacious. Food is good, don’t expect a 5 star restaurant, but it’s cozy and warm. The common areas like the pool, bars and restaurant are clean and well maintained. The best of this hotel for sure is the staff, always trying to make you feel special. We’ve noticed some things that were not as nice on the maintenance side of the hotel, parts of the ceiling falling from high heights and some of the bar top was missing. Other than that, we had a great time at Solymar. Will most likely come back in the future.
Read More
Hadi
icon-Leisure
Leisure
2.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Would not recommend. Reserved 2 rooms for the adults and kids. The two rooms were far apart. Both were dirty and one had no air conditioning. No towels and not enough bedding for everyone. Amenities closed before the advertised times. Access to the beach was closed off with a locked gates starting around 10pm. Would not recommend!
Read More
Andrea
2.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Roaches, bad food, worse drinks, no clen sheets, no clean towels, no internet , no ATM, pretty bad and didn't get better.
Sully Guillaume
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Drinking water is not always available.
Yadhira Yael
icon-Friends and Family
Friends and Family
4.0
/10
Reviewed 35 week(s) ago

Hotels.com verified review

La recepcionista y meseros con pésima actitud de servicio, no hicieron la limpieza de la habitación ningún día se reportó y no nos informaron q se tenía que dejar la llave
Ilda
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Property would have character if it was maintained. The service was not great for the amount you pay for. I would not recommend this to anyone if you are looking for an all inclusive stay.
Jeneva
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Nice staff, quick check in and check out, beautiful beach.
Maksym
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Nice beach. Not crowded. The hotel itself is older and need renovation. Stuff are friendly.
Robert
icon-Leisure
Leisure
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Clean
Phuong
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

One of the worst hotels I have ever stayed at for the reason: 1. Over priced rooms with old, dirty, broken furniture - food crumbs from past renters 2. Customer service front desk were rude and not helpful 3. Charged me $15 for lost hotel door key which was a cheap white plastic cars with no hotel logo on it. Just a handwritten door number 4. Slow service at the bar - served me warm coconut water 5. Broken tiles throughout the compound- serious safety hazard 6. No coffee pot or basic toiletries
Read More
Verified traveler
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Un lugar agradable, es la segunda vez que me quedo en este lugar (en 6 años) y el personal es muy amable, desde la recepción, hasta los bartenders, felicitaciones y sigan así con el buen servicio. Considero que falta más mantenimiento en el área de habitaciones y pasillos, sin embargo, lo que ofrecen en línea es la realidad. A pesar de los años de construcción, las instalaciones son aceptables. Se preocupan por la limpieza de las habitaciones y buen servicio, buena comida y limpieza. Pude observar que siempre estaba el supervisor tratando de mejorar y prestar un buen servicio y orden. Felicitaciones y gracias por hacer unas buenas vacaciones en familia.
Read More
Number of reviews per page
20
40