What do past guests say about Umbral, a Curio Collection by Hilton?

Umbral, a Curio Collection by Hilton is well-known for its Cleanliness, Room Comfort, Service and Facilites, as reviewed by verified Traveloka guests.

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Umbral, a Curio Collection by Hilton

Name: Umbral, a Curio Collection by Hilton
Address: Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000, Calle de Venustiano Carranza 69, Mexico City, 06000, Mexico
Rating: 9.2

Hotels

9.2

/10

Exceptional

319 reviews

What Guests Say About Their Stay

Zoe

10.0

/ 10

Great stay and super friendly staff. This is a very welcoming space for queer people. The breakfast was probably the highlight as there was a lot of options and fresh food. The fruit and juice was great and we tried almost all of the items on the menu. We got the handicap room and it was spacious. There was one time a bug from likely the drain but we captured it and the cleaners took care of it. There also was a lot of mosquitoes randomly but i’m not sure if that was just for our room. Other than that, the room was clean and comfortable. We will be back the next time we come!

Kenneth

10.0

/ 10

I loved every about this hotel except the restaurant was closed for private dinner - otherwise 10/10

Alexander

10.0

/ 10

Everything was great, but I will say that it can get quite noisy early on, and there is a ton of traffic out front in the late afternoon and evening. So be prepared if you’re planning on taking Ubers to and from the hotel.

In the Area

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Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

Elevator

Umbral, a Curio Collection by Hilton is located in area / city Cuauhtémoc. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

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What's around Umbral, a Curio Collection by Hilton

Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000

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Location

Umbral, a Curio Collection by Hilton is located in area / city Cuauhtémoc.

About Umbral, a Curio Collection by Hilton

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Umbral, a Curio Collection by Hilton exclusively for you.

Umbral, a Curio Collection by Hilton is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Umbral, a Curio Collection by Hilton.

All facilities in Umbral, a Curio Collection by Hilton

Others

Hotel Services

Laundry service
Tours
Multilingual staff
Luggage storage
24-hour Receptionist
Concierge

Public Facilities

Others
Elevator
Restaurant
Smoke-free area
Safety deposit box

Things to Do

Romantic proposal packages
Hot tub
Outdoor pool
Garden

Business Facilities

Meeting facilities
Conference room
Business center
Conference rooms

Food and Drinks

Bar
Breakfast
Snack bar

General

Rooftop terrace
Banquet

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Umbral, a Curio Collection by Hilton

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Fee for full breakfast: approximately USD 15 per person
Fee for in-room wireless internet: USD 10.00 per 24-hour period (rates may vary)
Pet deposit: USD 50.00 per day
Pet fee: USD 25.00 per pet, per night
Service animals are exempt from fees
Early check-in fee: USD 60 (subject to availability)
Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

The property will be renovating from March 6 2026 to March 9 2026 (completion date subject to change). The following areas are affected:

Hot tub
Swimming pool

During renovations, the hotel will make every effort to minimize noise and disturbance.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:

15:00 - 23:00

Check-out:

Before 12:00

Hotel policy is not yet available.

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator
Check-In / Check-Out Time	From 15:00 - 23:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Umbral, a Curio Collection by Hilton	59
Another facilities in Umbral, a Curio Collection by Hilton	Laundry service, Tours, Multilingual staff, Luggage storage, 24-hour Receptionist

Frequently asked question in Umbral, a Curio Collection by Hilton

What are available facilities at Umbral, a Curio Collection by Hilton?

There are top facilites at Umbral, a Curio Collection by Hilton such as Swimming Pool, Restaurant, 24-Hour Front Desk, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Umbral, a Curio Collection by Hilton?

The standard check-in time at Umbral, a Curio Collection by Hilton is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00

Does Umbral, a Curio Collection by Hilton provide breakfast?

Yes, Umbral, a Curio Collection by Hilton provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Umbral, a Curio Collection by Hilton?

Umbral, a Curio Collection by Hilton is a 4.5-star hotel.

How many rooms are available at Umbral, a Curio Collection by Hilton?

Umbral, a Curio Collection by Hilton has 59 rooms in total.

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More Reviews from Other Guests in Umbral, a Curio Collection by Hilton

Overall Ratings & Reviews Umbral, a Curio Collection by Hilton

Other sources (319)

9.2

Exceptional

From 319 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

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Traveler Reviews Umbral, a Curio Collection by Hilton

Number of reviews per page

Top reviews

Zoe

Leisure with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Kevin

Leisure with Partner

8.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

The hotel is amazing, excellent location within colonial. Staff was courteous. The only thing is our room ac was not working and they provided us with an electric fan which is fine. Will definitely come back

Sanhita

Leisure Family

6.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

The Hotel rooms are nice, so is the ambience and it is very well located. We were disappointed with the responsiveness of their staff when water stopped in our room - the faucet was broken, which we complained about in the morning, late at night after we returned we discovered the water had been turned off, and they had not bothered informing us, and the bathroom was in ugly shape we could not even use it. After I complained they assigned us another complimentary room. We traveled locally for the next two days, when returning I called to check and they still had not taken care of it and told me over the phone they will assign us another room, they didn’t even bother letting us know proactively!! After we reached hotel late at night and tried to get the key to the new room we were informed that they took care of the water situation after I called. We didn’t have any other complaints but this experience was a shock and very disappointing service from a Curio collection hotel.

Kenneth

Leisure

10.0

/10

Reviewed 21 week(s) ago

Expedia Group verified review

I loved every about this hotel except the restaurant was closed for private dinner - otherwise 10/10

Spencer

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

All the staff was amazing

Alexander

Leisure with Partner

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

Ciara

Leisure with Partner

10.0

/10

Reviewed 27 week(s) ago

Expedia Group verified review

Only stayed for one night but we were made to feel so welcome; the facilities and room were amazing, especially the shower!! Rooftop bar and restaurant were great also. Would 100% stay again!

Johana

Leisure with Partner

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

Stayed at this hotel for 5 nights and enjoyed every minute of my stay. The staff were extremely helpful and friendly, not to mention how they all went above and beyond. I believe the concierge, Luis, was the best. When walking back from downtown we spotted him a block away trying to ensure that the hotel visitors made it to the hotel due to street closures because of the Independence celebrations. Simply the best ! My only unsatisfactory comment was the food I ordered on the terrace was ok, I ordered arrachera and not sure what meat I received but it wasn’t even cooked. The other two dishes were fine. I didn’t send the meat back, but definitely stopped me from having more meals there.

Sabrina

Friends and Family

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Ristrutturazione conservativa molto ben curata. La stanza era molto buia e senza affacci, i vetri sono acidati. Per capire le condizioni meteo bisogna scendere nella hall e uscire in strada. Posizione meravigliosa in occasione della festa dell’indipendenza. Personale estremamente gentile. Nella strada parallela c’è PASTESERIA IDEAL dove trovare dolci di qualsiasi tipo a prezzi super vantaggiosi.

Stacey

Leisure with Friends

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

From start to finish this hotel was excellent. You can not beat the location and all that is around. The staff were incredible to us and the rooms were spacious, clean and just made our stay all that much more enjoyable. Do not hesitate to stay here. I promise you will not regret it...

janet

8.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The pool was more like a pond Small and cloudy Otherwise great hotel, lovely staff, very nice room

Omoyele

Leisure with Friends

10.0

/10

Reviewed 28 week(s) ago

Expedia Group verified review

The property was very unique as it is not the typical hotel set up, which I loved! The entrance was very dark, modern, and clean. As you step into the room, you are met with a dark foyer, but the room and bathroom were very bright and I appreciated the contrast. The hotel staff were amazing, kind, and very accommodating. I would highly recommend!

ESTEFANI

Leisure with Friends

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

Good

Karen Yvonne

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Love the establishment

Valeria Bedin

Leisure Family

10.0

/10

Reviewed 31 week(s) ago

Expedia Group verified review

Love it !

Juan

Leisure with Partner

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Manuel was very helpful with information around the city, he makes us feel comfortable around the city. Excellent customer service

Jo-Ann

Leisure Family

10.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Best location near the Zocalo in Mexico City. Our scheduled tours were all conveniently located in walking distance which was great. The customer service was fantastic. Staff were friendly, courteous, and helpful. The beds were comfortable.

Jose

4.0

/10

Reviewed 32 week(s) ago

Expedia Group verified review

Leda

Leisure with Partner

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Umbral Hilton provided comfortable, high-quality accommodations. The area is safe for international travellers with key landmarks such as The Zocalo, Bellas Artes, and The Cathedral within a couple of blocks. Meet-up options for tours are also close by, although it often made more sense to walk a few blocks to grab our Uber because traffic is slow. No big deal, but wearing comfortable shoes is a must. Food options are plentiful, readily available, and steps away: 24-hr Taqueria Los Cocuyos (visited by Anthony Bourdain), Azulisimo (unmatchable high-end traditional), Terraza Gran Hotel (Zocalo view)...and we had Tim Horton's coffee next door, as well as excellent restaurants with natural juices and many options both at the base of the hotel and on the top floor. We also used the room service, and it was excellent. My husband liked the burger and I loved the quesadillas made with hand-made coloured corn tortillas. The blended margaritas by the pool are delicious. The bed and linen were comfortable and of high quality, and our room was very spacious. Overall, a great stay! Fully recommend it.

Melissa

Leisure with Friends

10.0

/10

Reviewed 34 week(s) ago

Expedia Group verified review

Service was amazing. Everyone was welcoming and made sure our needs were catered to. Alejandro went above and beyond. The design of the hotel was beautiful- modern & stylish, Highly recommend

Number of reviews per page

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Others 4 Umbral, a Curio Collection by Hilton

Disclaimer

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