What are the guest reviews for Umbral, a Curio Collection by Hilton - Historical Hotel?

Umbral, a Curio Collection by Hilton - Historical Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

MYR | EN

Support

Attractions & Activities

Trains

Search Hotels

Umbral, a Curio Collection by Hilton - Historical Hotel

Name: Umbral, a Curio Collection by Hilton - Historical Hotel
Address: Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000, Calle de Venustiano Carranza 69, Mexico City, 06000, Mexico
Rating: 9.2

Hotels

Finding rooms for you...

9.2

/10

Exceptional

453 reviews

What Guests Say About Their Stay

Matthew

10.0

/ 10

We came down for the World Cup and Umbral was a perfect location to get to Fan Fest. The room was terrific and the whole hotel space is gorgeous. I can’t say enough great things about the staff. In particular, Sergio the bartender at the Terrace bar. He was terrific and gave us some great advice about attending Fan Fest for the Mexico l-Czechia game. Will stay at Umbral on our next visit!

Jesus

10.0

/ 10

Can’t ask for more when the staff is nice and the property is well maintained.

Yesenia

10.0

/ 10

Stay was great. Everything was clean. The personnel was amazing and very helpful.

In the Area

See Map

Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000

Main Facilities

Swimming Pool

Restaurant

24-Hour Front Desk

WiFi

Elevator

note: hotel was previously named Umbral, a Curio Collection by Hilton Umbral, a Curio Collection by Hilton - Historical Hotel is located in area / city Cuauhtémoc. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

What's around Umbral, a Curio Collection by Hilton - Historical Hotel

Calle de Venustiano Carranza 69, Centro Historico, Cuauhtémoc, Mexico City, Mexico, 06000

Discover More Places

Lobby Umbral, a Curio Collection by Hilton - Historical Hotel

Discover More About Umbral, a Curio Collection by Hilton - Historical Hotel

General
Near Zócalo

Location
A stay at Umbral, a Curio Collection by Hilton - Historical Hotel places you in the heart of Mexico City, within a 10-minute walk of Zócalo and Metropolitan Cathedral. This luxury hotel is 0.5 mi (0.9 km) from Palacio de Bellas Artes and 0.6 mi (1 km) from Alameda Central.

Attractions
Distances are displayed to the nearest 0.1 mile and kilometer.

Madero Street - 0.2 km / 0.1 mi
Zócalo - 0.5 km / 0.3 mi
Metropolitan Cathedral - 0.8 km / 0.5 mi
Torre Latinoamericana - 0.8 km / 0.5 mi
Templo Mayor Museum - 0.8 km / 0.5 mi
Palacio de Bellas Artes - 0.9 km / 0.5 mi
National Palace - 0.9 km / 0.5 mi
Palacio Postal - 0.9 km / 0.6 mi
Alameda Central - 1 km / 0.6 mi
Teatro Metropólitan - 1.3 km / 0.8 mi
Mercado de Artesanías La Cuidadela - 1.5 km / 0.9 mi
Plaza Garibaldi - 1.5 km / 1 mi
Paseo de la Reforma - 2.1 km / 1.3 mi
Congress of the Union: Chamber of Deputies - 2.3 km / 1.4 mi
Monument to the Revolution - 2.3 km / 1.4 mi

The nearest airports are:
Benito Juarez International Airport (MEX) - 6.7 km / 4.1 mi
Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.) - 40.8 km / 25.3 mi
Toluca, Estado de Mexico (TLC-Toluca Intl.) - 59.3 km / 36.9 mi

Facilities
Don't miss out on the many recreational opportunities, including an outdoor pool, a hot tub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.

Business Facilities
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Mexico City? This hotel has 19600 square feet (1821 square meters) of space consisting of conference space and 3 meeting rooms.

Dining
Satisfy your appetite for lunch or dinner at the hotel's restaurant, Terraza Umbral Restaurant, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Rooms
Make yourself at home in one of the 59 individually decorated guestrooms, featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

All facilities in Umbral, a Curio Collection by Hilton - Historical Hotel

Bar, Cafe and Lounge

Swimming Pool

Fitness Center

Functional Hall

Common Space

Things to Do

Romantic proposal packages
Outdoor pool
Garden
Outdoor facilities

Food and Drinks

Breakfast
Snack bar

Connectivity

Free WiFi

General

Rooftop terrace
Banquet

Accessibilty

Disabled access friendly
Accessible path of travel

Public Facilities

Elevator
Smoke-free area
Safety deposit box

Hotel Services

Laundry service
Multilingual staff
Luggage storage
24-hour Receptionist
Concierge

Business Facilities

Business facilities
Conference rooms

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Umbral, a Curio Collection by Hilton - Historical Hotel

Important Note

Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

, Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Limited Number Of Pets In Room

Read All

General Information

Popular Facilities	Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time	From 15:00 - 23:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Umbral, a Curio Collection by Hilton - Historical Hotel	59
Another facilities in Umbral, a Curio Collection by Hilton - Historical Hotel	Romantic proposal packages, Outdoor pool, Garden, Outdoor facilities, Breakfast

Frequently asked question in Umbral, a Curio Collection by Hilton - Historical Hotel

What are available facilities at Umbral, a Curio Collection by Hilton - Historical Hotel?

There are top facilites at Umbral, a Curio Collection by Hilton - Historical Hotel such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)

What is normal check-in & check-out time at Umbral, a Curio Collection by Hilton - Historical Hotel?

The standard check-in time at Umbral, a Curio Collection by Hilton - Historical Hotel is starting from 15:00 - 23:00 while the latest check-out time is at Before 12:00

Does Umbral, a Curio Collection by Hilton - Historical Hotel provide breakfast?

Yes, Umbral, a Curio Collection by Hilton - Historical Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

How many stars does Umbral, a Curio Collection by Hilton - Historical Hotel have?

Umbral, a Curio Collection by Hilton - Historical Hotel is a 4.5-star hotel.

How many rooms does Umbral, a Curio Collection by Hilton - Historical Hotel have?

Umbral, a Curio Collection by Hilton - Historical Hotel has 59 rooms in total.

See All

More Reviews from Other Guests in Umbral, a Curio Collection by Hilton - Historical Hotel

Overall Ratings & Reviews Umbral, a Curio Collection by Hilton - Historical Hotel

Other sources (453)

9.2

Exceptional

From 453 reviews

Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.6

Sort by

Most Relevant

Preferences

See All

Traveler Reviews Umbral, a Curio Collection by Hilton - Historical Hotel

Number of reviews per page

Top reviews

Matthew

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Jesus

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Can’t ask for more when the staff is nice and the property is well maintained.

Victoria

Friends and Family Family

8.0

/10

Reviewed 14 week(s) ago

Hotels.com verified review

The rooms were very clean. The breakfast waiting staff would benefit from more training. We only liked Alejandra one of the breakfast waiters. We had 3 rooms and 2 of them had windows facing the internal corridor and the other, some small shaft<-this might be problem for people who like to open their windows for fresh air or wake up by the sun. The body soap was so diluted, 2 of us used up the whole 0.5 L bottle in less than a week. The front desk people as nice.

Yesenia

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Stay was great. Everything was clean. The personnel was amazing and very helpful.

Oscar Antonio

with Partner

10.0

/10

Reviewed 14 week(s) ago

Expedia Group verified review

Enjoyed our stay. Hotel was clean and staff was great. Would definitely stay here again

Beatriz

with Partner

10.0

/10

Reviewed 15 week(s) ago

Expedia Group verified review

Beautiful hotel. Great staff! Amazing breakfast! So close to the Zócalo. Would stay here again!

Rob

with Partner

10.0

/10

Reviewed 17 week(s) ago

Expedia Group verified review

Our stay at the Umbral was excellent. The staff were friendly, professional, and attentive throughout our visit. The amenities were top-tier, and the restaurant attached to the hotel was outstanding and very convenient. The only minor criticism would be the scent used in the main lobby. It was a pleasant fragrance, but a bit overpowering at times. That said, it certainly wasn’t enough to affect our overall experience or rating. We thoroughly enjoyed our stay and would happily return.

Brianna

with Partner

10.0

/10

Reviewed 18 week(s) ago

Expedia Group verified review

First time coming to Mexico City and the hotel was amazing ! From the staff to the hotel ambience it was a beautiful stay . Rooftop pool and bar was easily accessible with great view of the city . Sergio was amazing ( ask for the carajillo ) it’s my favorite drink he makes . Will definitely be coming back to this hotel for my next stay . Mexico City has my heart now forever .

MICHAEL BRIAN

with Children

10.0

/10

Reviewed 19 week(s) ago

Expedia Group verified review

-This hotel is beautiful, very artsy and modern, located in the Zocalo area. The suites are big and very roomy! -They have complimentary Tequila tasting, snacks, water and soda in the evening at the lobby. -The staff are friendly and accommodating and speaks English very well. -Everything is about a 5 Minute Walk from the Hotel. Shops, restaurants, Basilica. Theres a restaurant on site, a coffee/donut shop next door and a few more eateries that are only a few steps away. -Very accessible to Uber and Taxi. Other nearby tourist spot is about 20 minute travel/uber. -Highly recommended if you’re looking for a place to stay in CDMX.

Marcia

with Partner

10.0

/10

Reviewed 22 week(s) ago

Expedia Group verified review

Excellent service!

Hector

with Partner

10.0

/10

Reviewed 23 week(s) ago

Expedia Group verified review

Breakfast was amazing! Service was excellent!

Megan

with Children

10.0

/10

Reviewed 24 week(s) ago

Expedia Group verified review

My son and I had a wonderful week-long stay at Umbral in the Historic Center of CDMX. The property was well situated, right in the heart of the Historic Center, just blocks from the Cathedral so very convenient. Our room was spacious and very clean. The rooftop restaurant was lovely and the breakfast was delicious. The entire staff at the Umbral was so helpful and friendly - they made us feel incredibly welcome and they were very accommodating with any questions or requests we had.

Lizbeth

with Partner

10.0

/10

Reviewed 28 week(s) ago

Hotels.com verified review

Room was clean, pool area was clean. Location is close to everything. The hot tub was not warm enough. Overall everything was great!

Aryan

with Pet

10.0

/10

Reviewed 29 week(s) ago

Expedia Group verified review

The hotel staff were super friendly and helpful. They were also very polite and helpful about my pet.

brian

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Yes

Stanislava

with Friends

10.0

/10

Reviewed 30 week(s) ago

Expedia Group verified review

Everything was really nice, especially the location.

Rakhee

2.0

/10

Reviewed 31 week(s) ago

Hotels.com verified review

When I arrived I was stared at by a staff member behind the check-in counter who literally waved me off and refused to check me in despite doing nothing but staring hostility at me while I waited for someone else to help me; there was a loud party going on on my check-in day that could be heard throughout the entire hotel and ruined my first day; i was finally put in a room but it had a broken fridge, toilet, and shower; they said they provide daily housekeeping however I had to ask multiple times for this service; they also said they had a front desk 24/7 and during an emergency at night with the toilet that was clogged no one answered for nearly an hour and I also had to risk my safety to go down to the front desk where there was no one. No one answered on their whatsapp messaging for nearly an hour. I had to leave and request a refund for the unused days which they also hassled me about. Please remove this property from your website. It's disgusting.

Zoe

Leisure with Partner

10.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

Great stay and super friendly staff. This is a very welcoming space for queer people. The breakfast was probably the highlight as there was a lot of options and fresh food. The fruit and juice was great and we tried almost all of the items on the menu. We got the handicap room and it was spacious. There was one time a bug from likely the drain but we captured it and the cleaners took care of it. There also was a lot of mosquitoes randomly but i’m not sure if that was just for our room. Other than that, the room was clean and comfortable. We will be back the next time we come!

Kevin

Leisure with Partner

8.0

/10

Reviewed 41 week(s) ago

Expedia Group verified review

The hotel is amazing, excellent location within colonial. Staff was courteous. The only thing is our room ac was not working and they provided us with an electric fan which is fine. Will definitely come back

Sanhita

Leisure Family

6.0

/10

Reviewed 44 week(s) ago

Expedia Group verified review

The Hotel rooms are nice, so is the ambience and it is very well located. We were disappointed with the responsiveness of their staff when water stopped in our room - the faucet was broken, which we complained about in the morning, late at night after we returned we discovered the water had been turned off, and they had not bothered informing us, and the bathroom was in ugly shape we could not even use it. After I complained they assigned us another complimentary room. We traveled locally for the next two days, when returning I called to check and they still had not taken care of it and told me over the phone they will assign us another room, they didn’t even bother letting us know proactively!! After we reached hotel late at night and tried to get the key to the new room we were informed that they took care of the water situation after I called. We didn’t have any other complaints but this experience was a shock and very disappointing service from a Curio collection hotel.

Number of reviews per page

Ready to make up your mind?

Book Your Stay Now

Lobby 4 Umbral, a Curio Collection by Hilton - Historical Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Haven’t found what you’re looking for?

See Other Accommodations in Cuauhtémoc

Indonesia (Bahasa Indonesia)

Global (English)

Malaysia (English)

Malaysia (Bahasa Malaysia)

Philippines (English)

Singapore (English)

ไทย (ภาษาไทย)

Việt Nam (Tiếng Việt)

Partner with Traveloka

Payment Partners

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia