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Eden Andalou Aquapark & Spa
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Eden Andalou Aquapark & Spa
Hotels
8.0
/10
Very Good
181 reviews
What Guests Say About Their Stay
Rajesh Kumar Kanji Dhanji
10.0
/ 10
Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating
Dave
10.0
/ 10
My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina.
The staff really do take time to make you feel welcome and go out of their way to provide first class survey.
Cleanliness was top notch, rooms spacious and couldn't wish for anything more.
Addressing some concerns that I have read in other views:
Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure!
Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once!
Pools - very clean and excellent to just hang out
Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done!
The sun in Morocco is very different to the British sun :-)
So don't forget the sunscreen!
teresa
10.0
/ 10
The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.
In the Area
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Km 4, Route d'Amezmiz, Al-Haouz, Marrakesh-Safi, Morocco, 40000
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Eden Andalou Aquapark & Spa
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What's around Eden Andalou Aquapark & Spa
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Km 4, Route d'Amezmiz, Al-Haouz, Marrakesh-Safi, Morocco, 40000
Discover More About Eden Andalou Aquapark & Spa
Location
Eden Andalou Aquapark & Spa is a hotel in a good neighborhood, which is located at Al Haouz.
About Eden Andalou Aquapark & Spa
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Eden Andalou Aquapark & Spa exclusively for you.
Get precious and unforgettable moment during your stay at Eden Andalou Aquapark & Spa.
All facilities in Eden Andalou Aquapark & Spa
Others
Things to Do
- Shops
- Waterpark
- Beach umbrella
- Outdoor pool
- Indoor pool
- Turkish bath
- Spa
- Garden
- Waterslide
- Pool sun loungers
Hotel Services
- Laundry service
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
General
- Parking
- Smoking area
- Fireplace in lobby
- Lazy river
- Terrace
Food and Drinks
- Bar
- Poolside bar
- Breakfast
- Snack bar
Public Facilities
- Others
- Elevator
- Restaurant
- Safety deposit box
Business Facilities
- Meeting facilities
- Conference center
- Meeting rooms
- Business center
Family-friendly Facilities
- Kids club
- Children games
- Children pool
Nearby Facilities
- Souvenir shop
- Hair salon
- ATM/Banking
Transportation
- Airport transfer
- Area shuttle
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Eden Andalou Aquapark & Spa
Important Note
- Pet fee: MAD 500 per accommodation, per stay plus MAD 500 one-time cleaning fee
- Late check-out fee: MAD 80
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Breakage deposit: MAD 500 per stay
- New Year's Eve (December 31) Gala Dinner per adult: MAD 1500
- New Year's Eve (December 31) Gala Dinner per child: MAD 750 (from 4 to 12 years old)
- A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
- This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property offers transfers from the airport. To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Guests with Half Board plans must book meals in advance.
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - Before 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Eden Andalou Aquapark & Spa | 253 |
Number of floors in Eden Andalou Aquapark & Spa | 2 |
Another facilities in Eden Andalou Aquapark & Spa | Shops, Waterpark, Beach umbrella, Outdoor pool, Indoor pool |
Frequently asked question in Eden Andalou Aquapark & Spa
What are available facilities at Eden Andalou Aquapark & Spa?
There are top facilites at Eden Andalou Aquapark & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Eden Andalou Aquapark & Spa?
The standard check-in time at Eden Andalou Aquapark & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Eden Andalou Aquapark & Spa provide breakfast?
Yes, Eden Andalou Aquapark & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Eden Andalou Aquapark & Spa
Other sources (181)
8.0
Very Good
From 181 reviews
Cleanliness
8.4
Room Comfort
8.4
Service and Facilites
8.4
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Traveler Reviews Eden Andalou Aquapark & Spa
Number of reviews per page
20
40
Top reviews
Aneeba
Leisure with Children
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Most friendliest staff
Ehsan
Friends and Family
2.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Overall, the trip was okay. The Check staff and the staff in the restaurant were amazing and nothing was too much for them where the hotel was lacking was the checks done prior to against moving into a room. This was headed by a manager called Mr younes. The main issues were a non-functioning leaky shower and a blocked bidet. although problems can arise during your stay which should be dealt with promptly by maintenance you should not be moving into a room with pre-existing problems. The main issue was that it took a day and a half for reception to be contacted and once contacted the problems were resolved quickly. The manager claimed that there was six lines to be able to reach reception yet most of the time on six separate occasions this line was either engaged or a non-functioning tone was emitted. This is something the hotel needs to rectify first of all make sure that all your checks include the amenities in the room so that everything is working before the guest arrives and secondly, if there is a problem reception or maintenance needs to be contactable in a timely . The manager offered various solutions like an upgrade to the room, but due to the family having already settled in, we preferred them to send maintenance to fix the amenities amenities which they did in these types of situations where a guest has been an inconvenience the hotel also needs a better resolution policy so rather than simply asking the customer to contact Marriott or the corporate office.
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Rajesh Kumar Kanji Dhanji
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Nice quite location away from the busy town centre, lots of amneties on site to keep you occupied, clean rooms and good choice of food available, all staff very helpful and accomodating
Andrew
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
Great staff, great facilities and great food
Dave
10.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
My wife and I had an excellent 7 night stay at Eden Andalou. The hotel truly is a wonderful oasis within easy reach to both the airport and the medina.
The staff really do take time to make you feel welcome and go out of their way to provide first class survey.
Cleanliness was top notch, rooms spacious and couldn't wish for anything more.
Addressing some concerns that I have read in other views:
Food - amazing! Lots of variety and all expertly prepared. If you cannot find something at every meal to suit your palette, you really do need to up your preparedness for culinary adventure!
Drinks - above expectation! Ok, so you're not going to get Guiness, but the larger is cold and refreshing. The cocktail choices have hearty measures. My wife, who is a walking vat, says the wines are tasty and managed to make her fall over more than once!
Pools - very clean and excellent to just hang out
Staff - all polite, friendly and helpful. Make it a mission to try and get Peaky Blinders - the night security guard - to smile. It can be done!
The sun in Morocco is very different to the British sun :-)
So don't forget the sunscreen!
Read More
neil
Leisure
8.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
There are so many things to say about this resort, and virtually everyone is incredibly positive.
From the moment you pull up to the security entrance, you can't fail to be impressed by how stylish the resort appears. As you drive into the resort and arrive at reception, an opulent yet stylish area, you are greeted with warmth and smiles from possibly the nicest receptionists you're likely to meet at any hotel around the world. Their appearance is smart and professional, their conduct like relatives you haven't seen for a long while and who are excited to see you. The check-in process was simple and efficient, yet every detail covered in a more than satisfactory manner.
Our room was large, well appointed, and spotlessly clean. The bed was huge, firm but very comfortable. We didn't have the best view, but it was far from poor. Bedding and towels changed everday.
The buffest restaurant was great in terms of choice and service. The Fez restaurant was terrible with useless staff and poor service and cold food.
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teresa
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
The property was great , just alittle tide in some areas, hallways ect. Staff were all amazing ,food was good.i wouldnt say its a 5 star, i would say more like a 3 stars good value though.
Dinesh
Leisure with Friends
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Very limited food served 😋
Steward
Business and Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Everything! Highly recommended!
Luella
Leisure with Friends
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
I was a bit worried due to mixed reviews but this place is honestly great. Was very affordable compared to other options. The free shuttle service was great however i recommend booking it in advance because it doesn’t fit too many. When we stayed it was very quiet due to it being off peak season and Ramadan so Marrakech itself wasn’t busy at all so we didn’t have any issues with the shuttle being fully booked. The staff are all lovely and work so hard making your experience good. The food is nice especially dinner and there are two restaurants. One buffet style and one Moroccan. This one however is at an extra charge but you get one night free there when you stay three or more nights. There is one big pool that isn’t heated and a smaller that is. The rooms are very big and comfortable. There’s an atm at the hotel and very helpful people in the office if you need any taxis or excursions booked. Highly recommend if you want a cheaper but nice place to stay b
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Lorraine
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Had a lovely time with the kids, waterpark was fab, heated outdoor pool and entertainment and grill outside was brilliant.
More indoor activities for kids would be great and allergy info for food
Wendy
Leisure Family
10.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
From the moment we arrived at Eden Andalou we could not have felt MORE welcome. The reception staff were amazingly helpful and they changed our rooms immediately for us. ( as there was a slight mix up with room type) .
The rooms are very spacious, spotlessly clean with enormous comfortable beds so we had no complaints at all. The rooms are cleaned daily, towels replaced and the bed linen linen changed at least twice a week.
The food choices are excellent with loads of healthy Moroccan salads and plenty meat and fish choices in the evening. There is a lunchtime bbq every day too with plenty variety of other dishes to suit everyone pizza, pasta, tagines etc. The house wine and beer is also very good and plentiful.
The service really was second to none on our 7 day visit. . Without exception every single member of staff was helpful and charming. Our breakfast and lunch waiter Ahmed was absolutely outstanding - he knew our names, what our coffee preferences were and where we preferred to sit and nothing was too much trouble for him, or indeed the bar staff too!
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Zoe
Friends and Family
10.0
/10
Reviewed 20 week(s) ago
Hotels.com verified review
Absolutely wonderful hotel, truly the best staff I’ve ever come across. Hotel is spacious and a high standard. Food was fantastic and the pool was big with lots of loungers. Will definitely be back!
nasima Akhtar
8.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
We enjoyed our stay at the hotel, its good if you want to lounge around and eat all day. We visited in February we had good weather in the week we stayed, so was surprised that the water in the pool was freezing. I was surprised at the limited pool space given the 5 star rating and the fact that the pool area was very basic looking. The hotel is located in a developing area, at the moment with limited surroundings as in not even a shop in walking distant, so you do have to commute. Its good that there is a shuttle available although availability can be limited. I like that there is 24 hour security at entrance. The room we stayed in was nice although it is showing signs of wear and tear especially in the bathroom.
The buffets are ok, it does get repetitive.
In terms of arranging excursions, you will be restricted as many online providers will not collect you from the hotel so you may have to pay extortionate fees for the hotel to arrange this.
I hope the place improves as staff are friendly and makes you want tk return.
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Jennifer
Friends and Family
8.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Room was large and comfortable, food was decent and varied (the different patisseries for dessert were amazing!). One heated pool and one heated waterslides area meant its worth a visit even in the cooler months. Loads of kids in half term, they had a great time. Contact the hotel early to book into the special restaurant, there was no availability for us for the 3 nights we were there. We were also too slow booking the free shuttle into town so had to pay for a taxi.
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Absro
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff was amazing. We enjoyed the suite as it was very spacious and had a lovely balcony. I would like to see more selection on the food side.
Ryan
Leisure with Children
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Great staff, good food - would highly recommend
Melanie
Friends and Family
10.0
/10
Reviewed 21 week(s) ago
Hotels.com verified review
Stayed with teenagers and hotels water park kept them entertained.
Food good and staff extremely helpful.
The hotel is away from any other shops etc so you need to get a taxi everywhere. The hotel offers taxis at slightly more expensive prices which you would expect. You can use Morocco’s own Uber type app called In Drive which is a lot cheaper. However you have a bit of a gamble on the quality of the driver.
Hotel had great entertainment staff. Khalil was very good and engaged with holiday makers to the correct level without being too much.
Perhaps the itinerary of activities could be advertised a bit earlier as some days the evening entertainment was only announced that morning.
All in all a good value hotel with multi national guests all of whom were polite and friendly.
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Pabel
Leisure with Partner
6.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
The staff in the spa who works at the reception is very rude.Few people had encounters with her.Otherwise ok.
Simon
Leisure Family
10.0
/10
Reviewed 22 week(s) ago
Expedia Group verified review
Family of 4 including 6 and 9 year old girls. My thoughts:
1. Previous reviews about the hotel needing some updating are now out of date. It’s in very good condition following what looks like recent and ongoing refurbishments.
2. There are a LOT of staff and so always well looked after. Nearly all very nice, kind, helpful and friendly. Only exception is the booking office who weren’t great and at one point had a tether loud shouting saga (not sure what it was about). Rest were great and I’d rate highly.
3. Main restaurant (Atlas) was very good. Great choice of food for all ages and tasty. Normally had an extra bbq section most lunchtimes / dinners as well. Fez restaurant (where you normally get on free sitting a week) was actually a lot worse - food wasn’t great and some of it cold.
4. Entertainment was good. Fun nightly shows and ongoing activities for kids and adults alike.
5. Swimming pools. We went during February half term so conditions were never going to be wonderful but the smaller pool was nicely heated (great to stay in, harder to get out!). No one used the bigger pool as not heated but looks beautiful for the hotter months.
6. Water park was great. Again, felt like it had been through a recent renovation. About 8 slides were heated which helped during the cold period we were there. During hotter periods it would be even better.
7. Location - it’s about 15 mins to the airport and 20 minute cab into town that costs about 150 dirham.
Overall rate it highly
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Number of reviews per page
20
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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