에덴 안달루 아쿠아파크 & 스파

Rooms are not what they post food was terrible. But staff is great

Séjour catastrophique : fuyez, ce n'est pas un 5 étoiles ! Global : Hôtel à l'abandon, mal entretenu (murs écaillés, joints moisis) et propreté déplorable. Expérience indigne du standing annoncé. Accueil & Chambre : Arrivée sous la pluie sans parapluie, 3h d'attente dans le froid sans solution. Réservation non respectée : payé pour une vue piscine, reçu une vue citronniers sans correction malgré le supplément. Hygiène & Ménage : Ménage bâclé. J'ai dû appeler 3 fois et m'énerver pour obtenir des serviettes propres. Couvertures douteuses (allergie cutanée développée sur place). Insonorisation : Inexistante. On entend tout (portes, couloirs). Sommeil impossible sans bouchons d’oreilles. Restauration & Tout Inclus : Formule inutile. Buffet basique, peu varié, aucune collation pour enfants après 17h. Le Réveillon à 3750 dhs est un vol : simple buffet et boissons payantes (70 dhs pour 2 sodas), alors que le buffet principal était gratuit ! Une honte. Installations : Aquaparc et piscines "chauffées" glaciales, inutilisables pour les adultes. Au Spa (très cher), il pleuvait à l'intérieur, l'eau de la piscine était trouble et sentait mauvais. Restaurant marocain jamais disponible en 9 jours. Sécurité : Alarmes incendie à répétition (8h30, 21h30, 22h40) pour des "tests" ou des fumeurs, sans aucune information préalable. Panique totale avec un enfant. Conclusion : Aucune considération client, entretien inexistant. Passez votre chemin.

La salle des repas est horrible. Le kids club inégal, le spa est bien et la salle de sport est bien avec un super coach sportif.

I stayed at Eden Andalou Aquapark & Spa. Cleanliness was poor. At check-in there was gum in the sink and the bathroom was not clean, and even after I asked it was never fixed. In our first room the walls were so thin we heard people yelling at night. At the pool, the lifeguard spoke to us in a condescending way, watched us, and pushed us to buy floaties for my daughters even though they can swim. We also noticed what felt like favoritism at meals. One morning I was told croissants were finished, but shortly after another family who didn’t look like us asked and were given pastries. I was told to sit and wait and still received nothing until I went to the manager. A similar thing happened when I asked for fruit at dinner. The way my brother was treated was upsetting. When he came to visit he wasn’t allowed past the lobby. I paid to add him as a guest, yet staff kept his passport “in a safe” and would not let him go until he gave another ID. The next morning a different receptionist said they don’t keep guests’ IDs and there was no record of it, and he ended up missing his train. We also had problems with the shuttle. A manager said it would be free because of these issues, but the next day the front desk still tried to charge us and kept us waiting with no clear answer, causing us to miss our train. Overall, the cleanliness issues, how my brother was treated, the favoritism we saw at meals, and inconsistent communication made this stay stressful and upsetting.

Very clean rooms with friendly staff members

Väldigt rent och rymligt rum. Trevlig personal och mycket bra service. Maten var suverän!

Staff was friendly, rooms were clean , decent restaurant's

Uncomfortable beds, rude staff and extra charges to use indoor pool even though we paid for spa packages. We will not be returning and do not recommend this hotel.

Das Essen war absolut Top wirklich sehr lecker und immer heiß.. Der Außen Pool ist angenehm warm und die Zimmer sind auch sehr schön.. es gibt viele TV Sender in allen möglichen Sprachen. Negativ war das der Aqua Park nicht beheizt wird und sehr kalt ist und das es im all inklusive Programm kein Eis für die Kinder gibt.

Great staff

Airport pick pick up was good, hotel facilities were good, food options were not too comprehensive

The pools and waterpark were great. One of the pools was heated which was good for one of the cooler days. The free shuttle bus into Marrakech was much appreciated, so we could do some sight-seeing. All of the staff were super friendly and looked after us.

Les chambres sont très propres et d'une très grande superficie. Le personnel au restaurant est très gentil, souriant, le chef est chaleureux, les serveuses et serveurs extrêmement aimables, un grand merci à Taoufik et à Amed. Les barmans ont toujours le sourire. Beaucoup d'activités et plein d'excursions. Le massage ainsi que le hammam étaient prodigieux. C'était une très belle expérience.

Premier séjour en famille. L’hôtel est incroyablement propre. Le personnel est aux petits soins ils son géniaux. Les piscines de l’hôtel sont refaites à neuf donc très bien. Le parc aquatique est très sécurisé et surveillé donc top pour les familles nombreuses comme nous. Nous avons essayé le spa avec un hamam tout à fait superbe. Nous revenons de se séjour avec des images et des souvenirs incroyables de se beau pays.

Je suis très satisfaite de mon séjour dans cet hôtel ! Le personnel est top, souriant et à l’écoute. La nourriture est bonne, même si petit bémol pour un all inclusive : on ne se sert pas soi-même et on a parfois l’impression d’être un peu surveillé sur les portions. L’aquapark et les piscines sont super, parfaits pour passer de bons moments en famille. Seul regret : deux toboggans aquatiques dans l’espace enfants ne fonctionnaient pas, c’est dommage. J’espère que cela sera réparé pour notre prochain séjour, car le reste des installations est vraiment agréable. Les chambres sont propres, bien entretenues et confortables. Dans l’ensemble, j’ai passé un excellent séjour. Je reviendrai avec plaisir et je recommande cet hôtel !

Me & my partner have just come to the end of our 9 night stay in this hotel and all I have to say is we will be back! Easy check in & out. Facilities are always kept clean, including our room which was cleaned everyday & given fresh towels which we really liked. Food had a good variety to it. We enjoyed that there were activities you could join in throughout the day. Evening entertainment was good, animation team do their best to try keep it fun for all ages :) Lastly a massive shoutout to all the staff! You really cannot fault them, everyone we encountered were all very polite & helpful which made our stay even better. Ismail & a young lady in particular (so sorry I didn’t get your name) who work in the buffet restaurant were so good to us while dining! Making sure everything was okay & drinks were topped up (even remembered what we drank so we never need to say, drinks would just come over to us) - Small things like this made our stay so easy & enjoyable which is just what we wanted. Thank you for our stay, we had a brilliant time.

Very friendly staff, good food choice and lovely outdoor facilities. Water park area could benefit from some upgrading.

Vi hadde et fantastisk opphold! Rommet var rent og komfortabelt, og maten var veldig god – både variert og smakfull hver dag. Personalet gjorde virkelig opplevelsen ekstra hyggelig: Bouchra i resepsjonen, Zakaria ved innsjekkingen, og Yousef, som hjalp oss med bagasjen, var alle utrolig imøtekommende, smilende og profesjonelle. Hotellet har et flott utendørsbasseng og en avslappende atmosfære, perfekt for familier. Vi vil definitivt komme tilbake! En liten ting som kunne vært bedre, er at is til barna burde vært inkludert i all inclusive-tilbudet. Vi måtte betale 50 dh for en is, noe som skiller seg fra andre familie-hoteller med all inclusive hvor dette pleier å være gratis. Håper hotellet vurderer å endre dette fremover. Alt i alt et nydelig opphold – takk for gjestfriheten!

We really enjoyed our stay here, the staff were very friendly and helpful. The hotel was very nice, the pools were amazing and we really enjoyed the food at the restaurant

Ok pour famille ou groupe Nourriture ok Trop de regles : necessite caution pour serviette de piscine, pas de piscine avant 10h et apres 18h ???? Chambre propre mais salle de bain vetuste