Polana Serena Hotel

Hotels
8.8
/10
Very Good
271 reviews

What Guests Say About Their Stay

Robert

10.0
/ 10
Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.

Gina

10.0
/ 10
Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.

Shari

10.0
/ 10
I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
In the Area
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Avenida Julius Nyerere 1380, Maputo 1, Maputo, Mozambique, 00100

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Staying at Polana Serena Hotel is a good choice when you are visiting Maputo 1. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Polana Serena Hotel

Avenida Julius Nyerere 1380, Maputo 1, Maputo, Mozambique, 00100
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Lobby Polana Serena Hotel
Lobby 2 Polana Serena Hotel

Discover More About Polana Serena Hotel

General


Near FEIMA Craft Market

Location


With a stay at Polana Serena Hotel in Maputo, you'll be a 3-minute walk from FEIMA Craft Market and 8 minutes by foot from Instituto Camões Centro Cultural Português. This luxury hotel is 0.5 mi (0.9 km) from Centro Cultural Americano Martin Luther King Jr. and 0.7 mi (1.2 km) from Vila Algarve.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

FEIMA Craft Market - 0.2 km / 0.1 mi
Instituto Camões Centro Cultural Português - 0.6 km / 0.4 mi
Centro Cultural Americano Martin Luther King Jr. - 0.7 km / 0.5 mi
Vila Algarve - 1.2 km / 0.7 mi
Geology Museum - 1.4 km / 0.8 mi
Núcleo de Arte - 1.4 km / 0.9 mi
Museum of Natural History - 1.8 km / 1.1 mi
Eduardo Mondlane University - 2 km / 1.3 mi
Shopping 24 - 2.1 km / 1.3 mi
Maputo Central Market - 2.4 km / 1.5 mi
Cathedral of Nossa Senhora da Conceição - 3.2 km / 2 mi
Centro Cultural Franco-Moçambicano - 3.3 km / 2 mi
Maputo Cathedral - 3.3 km / 2.1 mi
Maputo City Hall - 3.3 km / 2.1 mi
The Iron House - 3.3 km / 2.1 mi

The preferred airport for Polana Serena Hotel is Maputo (MPM-Maputo Intl.) - 7 km / 4.3 mi

Facilities


Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a steam room. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining


Grab a bite at Varanda All Day Dining, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge.

Rooms


Make yourself at home in one of the 153 air-conditioned rooms featuring minibars and LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and desks.

All facilities in Polana Serena Hotel

Bar, Cafe and Lounge Polana Serena Hotel
Bar, Cafe and Lounge
Swimming Pool Polana Serena Hotel
Swimming Pool
Entertainment Facility Polana Serena Hotel
Entertainment Facility
Fitness Center Polana Serena Hotel
Fitness Center
Functional Hall Polana Serena Hotel
Functional Hall

Things to Do

  • Spa
  • Outdoor pool
  • Indoor pool
  • Garden
  • Steam room
  • Pool sun loungers

General

  • Banquet
  • Parking
  • Terrace

Hotel Services

  • Laundry service
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business facilities
  • Conference rooms

Nearby Facilities

  • Gift shop
  • Hair salon
  • ATM/Banking

Public Facilities

  • Smoke-free area
  • Safety deposit box

Kids and Pets

  • Babysitting with surcharge

Food and Drinks

  • Snack bar

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Polana Serena Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
12:00 - 00:00
Check-out:
Before 10:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • Guests must contact this property in advance to reserve high chair
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Pets

Pets Not Allowed
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi
Check-In / Check-Out Time
From 12:00 - 00:00 - to 10:00
Available rooms at Polana Serena Hotel
153
Number of floors in Polana Serena Hotel
3
Another facilities in Polana Serena Hotel
Spa, Outdoor pool, Indoor pool, Garden, Steam room

Frequently asked question in Polana Serena Hotel

What are available facilities at Polana Serena Hotel?
There are top facilites at Polana Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Polana Serena Hotel?
The standard check-in time at Polana Serena Hotel is starting from 12:00 - 00:00 while the latest check-out time is at Before 10:00
What is the star rating of Polana Serena Hotel?
Polana Serena Hotel is a 4.5-star hotel.
How many floors does Polana Serena Hotel have?
Polana Serena Hotel has 3 floors.
How many rooms are available at Polana Serena Hotel?
Polana Serena Hotel has 153 rooms in total.
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More Reviews from Other Guests in Polana Serena Hotel

8.8
Very Good
From 271 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
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Traveler Reviews Polana Serena Hotel

Number of reviews per page
20
40
Top reviews
Robert
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Gina
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Maria De Carvalho
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Perfect in every way!!!!
Anselmo
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
Read More
Anja Andrea
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

We enjoyed the pool
Domingos
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent
Shari
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Yolanda
icon-with Partner
with Partner
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Bianca
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Vaibhav
icon-Business
Business
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Good location and helping staff
James
icon-Business
Business
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Excellent property
Nelia
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Perfect
Steven
icon-Business
Business
8.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Read More
Cassidy
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Sylvie
icon-Business
Business
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

No toiletries on the room unlike other Serena hotels
Ngowari
icon-Leisure
Leisure
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Excellent customer service. The staff was extremely professional and helpful!
Loris
icon-Business
Business
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

Amazing Hotel altogether.
Issa
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Mark
icon-Business
Business
8.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Second visit whilst on business. Great location and the staff are highly attentive.
Frances
icon-with Partner
with Partner
10.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Number of reviews per page
20
40

Ready to make up your mind?

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Exterior 4 Polana Serena Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 271 reviews
Cleanliness

9.2

Room Comfort

9.0

Location

9.0

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Polana Serena Hotel

Number of reviews per page
20
40
Top reviews
Robert
icon-
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Beautifully located hotel. You even local foreigners coming in just for Sunday breakfast, so it must be popular. Some of the decor looked a little in need of some love and attention, but overall a beautiful elegant property.
Gina
10.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Throughly enjoyed this property. The spa and grounds are amazing. Service is top tier.
Maria De Carvalho
10.0
/10
Reviewed 19 week(s) ago

Hotels.com verified review

Perfect in every way!!!!
Anselmo
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The hotel was great, modern and very large room, friendly staff, and beautiful pool and lobby. But it doesn't merit a five. The problem were the staff in the bar and restaurant. I had to ask two people for coffee at breakfast. Also had to ask about a sandwich at lunch at the bar. How can it take almost 30 minutes to get a sandwich?
Read More
Anja Andrea
icon-with Partner
with Partner
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

We enjoyed the pool
Domingos
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Excellent
Shari
10.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

I had a wonderful stay!!! The transportation to and from the airport was spot on!!!
Yolanda
icon-with Partner
with Partner
8.0
/10
Reviewed 37 week(s) ago

Hotels.com verified review

Had a lovely facial at the spa. The staff there were excellent. There is also a decent gym to use. The staff in La Veranda restaurant could do with a bit more training, but they do try hard!
Bianca
icon-Business and Leisure with Friends
Business and Leisure with Friends
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

The staff was very professional and helpful with all of our needs. Happy people working at the hotel. Amazing breakfast. The shower needs an adjustment cause the water temperature changes all the time from cold to super hot! 😅
Vaibhav
icon-Business
Business
10.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Good location and helping staff
James
icon-Business
Business
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Excellent property
Nelia
10.0
/10
Reviewed 70 week(s) ago

Expedia Group verified review

Perfect
Steven
icon-Business
Business
8.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
Read More
Cassidy
10.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Sylvie
icon-Business
Business
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

No toiletries on the room unlike other Serena hotels
Ngowari
icon-Leisure
Leisure
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

Excellent customer service. The staff was extremely professional and helpful!
Loris
icon-Business
Business
10.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

Amazing Hotel altogether.
Issa
icon-Business with Friends
Business with Friends
10.0
/10
Reviewed 112 week(s) ago

Expedia Group verified review

Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Mark
icon-Business
Business
8.0
/10
Reviewed 118 week(s) ago

Hotels.com verified review

Second visit whilst on business. Great location and the staff are highly attentive.
Frances
icon-with Partner
with Partner
10.0
/10
Reviewed 123 week(s) ago

Hotels.com verified review

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Number of reviews per page
20
40