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Polana Serena Hotel
Hotels
8.8
/10
Very Good
221 reviews
What Guests Say About Their Stay
Cassidy
10.0
/ 10
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Ngowari
10.0
/ 10
Excellent customer service. The staff was extremely professional and helpful!
Issa
10.0
/ 10
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
In the Area
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Avenida Julius Nyerere 1380, Maputo 1, Maputo, Maputo City, Mozambique, 00100
Main Facilities
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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Polana Serena Hotel
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What's around Polana Serena Hotel
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Avenida Julius Nyerere 1380, Maputo 1, Maputo, Maputo City, Mozambique, 00100
Discover More About Polana Serena Hotel
Location
Staying at Polana Serena Hotel is a good choice when you are visiting Maputo 1.
About Polana Serena Hotel
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Polana Serena Hotel exclusively for you.
Get precious and unforgettable moment during your stay at Polana Serena Hotel.
All facilities in Polana Serena Hotel
Others
Things to Do
- Spa
- Outdoor pool
- Indoor pool
- Garden
- Steam room
- Pool sun loungers
Public Facilities
- Others
- Restaurant
- Smoke-free area
- Safety deposit box
- Elevator
General
- Banquet
- Parking
- Terrace
Hotel Services
- Laundry service
- 24-hour Receptionist
- Concierge
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
Food and Drinks
- Bar
- Snack bar
Nearby Facilities
- Souvenir shop
- Hair salon
Kids and Pets
- Babysitting with surcharge
Connectivity
- Free WiFi
Shuttle Service
- Airport transfer (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Polana Serena Hotel
Important Note
- Airport shuttle fee: MZN 200 per person (one way)
- Late check-in fee: 75-percent of room rate for check-in between midnight and 6:00 AM
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve high chair
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 18
Check-in/Check-out Time
Check-in:
From 12:00
Check-out:
Before 10:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 12:00 - Before 10:00 |
Available rooms at Polana Serena Hotel | 153 |
Number of floors in Polana Serena Hotel | 3 |
Another facilities in Polana Serena Hotel | Spa, Outdoor pool, Indoor pool, Garden, Steam room |
Frequently asked question in Polana Serena Hotel
What are available facilities at Polana Serena Hotel?
There are top facilites at Polana Serena Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Polana Serena Hotel?
The standard check-in time at Polana Serena Hotel is starting from From 12:00 while the latest check-out time is at Before 10:00
More Reviews from Other Guests in Polana Serena Hotel
Other sources (221)
8.8
Very Good
From 221 reviews
Cleanliness
9.2
Room Comfort
9.0
Location
9.0
Service and Facilites
9.0
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Traveler Reviews Polana Serena Hotel
Number of reviews per page
20
40
Top reviews
Nelia
10.0
/10
Reviewed 21 week(s) ago
Expedia Group verified review
Perfect
Steven
Business
8.0
/10
Reviewed 26 week(s) ago
Hotels.com verified review
Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old.
First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers.
More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service.
I am guessing again this was because they wanted to save money with the hotel not being busy.
I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little.
If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.
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Cassidy
10.0
/10
Reviewed 36 week(s) ago
Expedia Group verified review
One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.
Sylvie
Business
8.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
No toiletries on the room unlike other Serena hotels
Ngowari
Leisure
10.0
/10
Reviewed 40 week(s) ago
Expedia Group verified review
Excellent customer service. The staff was extremely professional and helpful!
Loris
Business
10.0
/10
Reviewed 48 week(s) ago
Hotels.com verified review
Amazing Hotel altogether.
Issa
Business with Friends
10.0
/10
Reviewed 63 week(s) ago
Expedia Group verified review
Very friendly, respectful staff and quite professional!! Love the people and the hotel!!
Mark
Business
8.0
/10
Reviewed 70 week(s) ago
Hotels.com verified review
Second visit whilst on business. Great location and the staff are highly attentive.
Frances
10.0
/10
Reviewed 74 week(s) ago
Hotels.com verified review
Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.
Amina
10.0
/10
Reviewed 79 week(s) ago
Expedia Group verified review
The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!
idalia
4.0
/10
Reviewed 81 week(s) ago
Hotels.com verified review
o hotel precisa urgentemente de uma manutenção.
a) 2 noites sem dormir por causa de mosquitos no quarto;
b) a piscina com tijoleira solta;
c) as camas da piscina com nodoas e esponja envelhecida;
d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade
De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel
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Juan Baptiste
Business
10.0
/10
Reviewed 87 week(s) ago
Expedia Group verified review
Excellent !
Mohamad
Leisure with Partner
6.0
/10
Reviewed 109 week(s) ago
Expedia Group verified review
Not worth the price, outdated
Petra
with Partner
10.0
/10
Reviewed 111 week(s) ago
Expedia Group verified review
Polana is a legend
Luis
Leisure Family
10.0
/10
Reviewed 118 week(s) ago
Expedia Group verified review
Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.
Tammy
8.0
/10
Reviewed 179 week(s) ago
Hotels.com verified review
Quick one night stop over - Check in was quick , friendly helpful staff, beds comfy, room 415 great view. No milk for tea and coffee in room. Hotel needs Maintainence
Ate at the a la cart restaurant food was ok
Verified traveler
Business
10.0
/10
Reviewed 181 week(s) ago
Hotels.com verified review
The service is always good, rooms are well appointed and very comfortable. I prefer the main building as it feels more stylish but the new rooms are great as well.
Milton
10.0
/10
Reviewed 186 week(s) ago
Hotels.com verified review
Car parking, i was staying at 424 which is far from the parking ..You need to look on that
Andrew
8.0
/10
Reviewed 192 week(s) ago
Hotels.com verified review
Great Colonial Style Hotel - beautiful
Setting. Friendly staff. Just very slow food service. Rest is great!
Itzik
Business
8.0
/10
Reviewed 192 week(s) ago
Expedia Group verified review
Hotel is beautiful, staff and service are amazing. Didn’t like the breakfast.
Number of reviews per page
20
40
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