Overall Ratings & Reviews Polana Serena Hotel

Perfect

Good looking classic hotel with good amenities (gym, pool, bar etc.), overlooking ocean and nice history - over 100 years old. First time I’d stayed there and only negatives: there was very little atmosphere - restaurant and bar were almost empty each night. Perhaps due to the political issues in Mozambique at the time, there were less travellers. More annoying was breakfast though - after the first morning (which was typical breakfast buffet), they changed without warning to a table service. I am guessing again this was because they wanted to save money with the hotel not being busy. I would not have an issue with this, however there were no menus on the tables, so you had to awkwardly make choices as the staff stood over you with the one menu! It also took staff an age to take the order, even though there seemed plenty of staff doing little. If you want traditional style - I would stay again. For service and food, the Southern Sun is far better.

One of the best hotels I’ve stayed in. Staff goes above and beyond to help and make you feel welcome and comfortable.

No toiletries on the room unlike other Serena hotels

Excellent customer service. The staff was extremely professional and helpful!

Amazing Hotel altogether.

Very friendly, respectful staff and quite professional!! Love the people and the hotel!!

Second visit whilst on business. Great location and the staff are highly attentive.

Stay in central Maputo was great. Very safe area, lovely gym and pool and breakfasts at Polana. Very helpful staff for first time visitors. Meals in restaurants within walking distance. Had a few fun filled days. Thank you.

The area is very safe, right next to the presidency. I hope they can build elevators that get you from the main building to the rooms on the 4th floor. The views from the 4th floor rooms are amazing!

o hotel precisa urgentemente de uma manutenção. a) 2 noites sem dormir por causa de mosquitos no quarto; b) a piscina com tijoleira solta; c) as camas da piscina com nodoas e esponja envelhecida; d) a casa de banho do quarto envelhecida com a junção da tijoleira preta de humidade De positivo o serviço do hotel, o pequeno almoço excelente e a infrastrutura colonial muito agravel

Excellent !

Not worth the price, outdated

Polana is a legend

Polana Hotel was a beautiful hotel and the staff was excellent. Loves the history and that it has been in service for 100 years.

Quick one night stop over - Check in was quick , friendly helpful staff, beds comfy, room 415 great view. No milk for tea and coffee in room. Hotel needs Maintainence Ate at the a la cart restaurant food was ok

The service is always good, rooms are well appointed and very comfortable. I prefer the main building as it feels more stylish but the new rooms are great as well.

Car parking, i was staying at 424 which is far from the parking ..You need to look on that

Great Colonial Style Hotel - beautiful Setting. Friendly staff. Just very slow food service. Rest is great!

Hotel is beautiful, staff and service are amazing. Didn’t like the breakfast.