Amsterdam Marriott Hotel

Hotels
8.8
/10
Very Good
1,013 reviews

What Guests Say About Their Stay

Judy

10.0
/ 10
Room was perfect. Nice and clean with comfortable beds. Lovely view from the window. Breakfast was really nice. Location perfect for exploring the city. Staff friendly and accommodating. Would stay here again without hesitation.

Thomas

10.0
/ 10
Our favorite hotel in Amsterdam. Good location, quiet, clean and comfortable. Most hotels in the city are a rip off. This one is worth every penny

Alex

10.0
/ 10
Clean, large room. Excellent reception and concierge service. Good quality breakfast. Great position in the city. Would stay again without doubt.
In the Area
See Map
Stadhouderskade 12, Oud-West, Amsterdam, Noord-Holland, Netherlands, 1054 ES

Main Facilities

Read More
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Amsterdam Marriott Hotel is located in area / city Oud-West. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Amsterdam Marriott Hotel

Stadhouderskade 12, Oud-West, Amsterdam, Noord-Holland, Netherlands, 1054 ES
Discover More Places
Lobby Amsterdam Marriott Hotel
Lobby 2 Amsterdam Marriott Hotel

Discover More About Amsterdam Marriott Hotel

When planning your next adventure, consider the exceptional experience awaiting you at the **Amsterdam Marriott Hotel**. This premier hotel offers a perfect blend of comfort, convenience, and style, making it an ideal choice for both leisure and business travelers seeking a memorable stay in the heart of Noord-Holland. Discover why the **Amsterdam Marriott Hotel** stands out as a top accommodation option, providing a welcoming atmosphere and top-notch services to ensure your visit is nothing short of extraordinary.

Amsterdam Marriott Hotel Location

The **Amsterdam Marriott Hotel** is strategically situated in the vibrant heart of Amsterdam, specifically in the bustling Leidseplein area. Located at Stadhouderskade 21, 1054 ES Amsterdam, Netherlands, the hotel offers unparalleled access to the city's most iconic landmarks and attractions. It is approximately a 15-minute walk from the central train station, making it incredibly convenient for travelers arriving by rail. For those flying in, Schiphol Airport (AMS) is a short and easy journey away, with excellent public transport links and taxi services readily available. The atmosphere surrounding the **Amsterdam Marriott Hotel** is one of energetic urban life, with the lively Leidseplein square just steps away, offering a plethora of restaurants, bars, and entertainment venues. You'll find yourself immersed in the city's dynamic pulse, yet able to retreat to the tranquility of your well-appointed room. Its central position also means you are within easy reach of world-class museums like the Rijksmuseum and the Van Gogh Museum, as well as the picturesque canals that define Amsterdam's charm.

Amsterdam Marriott Hotel Facilities & Services

Facilities for guests at **Amsterdam Marriott Hotel** are designed to cater to every need, ensuring a comfortable and enjoyable stay.
  • Stay connected with complimentary high-speed Wi-Fi throughout the hotel.
  • Maintain your fitness routine at the state-of-the-art fitness center, open 24/7.
  • Unwind and refresh at the indoor swimming pool, available from 6:00 AM to 10:00 PM.
  • Indulge in a rejuvenating experience at the on-site spa and wellness center, offering a range of treatments (additional fees apply, operating hours vary).
  • Host successful meetings and events in our versatile meeting rooms, equipped with modern audiovisual technology.
  • Enjoy the convenience of a 24-hour front desk, ready to assist with any requests.
  • Secure your belongings with our luggage storage service.
  • For guests traveling by car, secure parking is available for a fee of approximately PHP 2,000 per day.
  • Families will appreciate the availability of cribs and rollaway beds upon request.

Amsterdam Marriott Hotel Room Types

Discover a diverse range of accommodations with the various room types of **Amsterdam Marriott Hotel**, each designed to provide a sanctuary of comfort and style.
  • Deluxe King Room:

    Enjoy spacious accommodations with a king-sized bed and city views. These rooms are non-smoking and feature a luxurious bathtub for ultimate relaxation.
  • Deluxe Twin Room:

    Perfect for friends or families traveling together, these rooms offer two twin beds and city views. They are non-smoking and include a bathtub.
  • Executive King Room:

    Experience enhanced comfort and amenities in these larger rooms, featuring a king-sized bed and city views. Non-smoking with a bathtub.
  • Junior Suite:

    Ideal for those seeking extra space and luxury, the Junior Suite offers a king-sized bed, a separate seating area, and stunning city views. Non-smoking with a bathtub.
  • Presidential Suite:

    The pinnacle of luxury, this expansive suite provides unparalleled comfort, a king-sized bed, a separate living area, and breathtaking city views. Non-smoking with a bathtub.
The **Amsterdam Marriott Hotel** does not currently offer pet-friendly rooms.

Amsterdam Marriott Hotel Dining & Restaurants

Savor exquisite culinary experiences at the **Amsterdam Marriott Hotel**, where a variety of dining options await to tantalize your taste buds.
  • The Great Room:

    This vibrant all-day dining restaurant offers a delightful breakfast buffet from 7:00 AM to 10:30 AM, priced at approximately PHP 1,500 per person. For lunch and dinner, enjoy a selection of international and local dishes. Lunch is served from 12:00 PM to 2:30 PM, and dinner from 6:00 PM to 10:00 PM.
  • M-Bar:

    Unwind with expertly crafted cocktails and light snacks at our stylish M-Bar. Open daily from 11:00 AM to 1:00 AM, it's the perfect spot to relax and socialize. Small bites range from PHP 500 to PHP 1,000.

Amsterdam Marriott Hotel Nearby Attractions and Activities

Immerse yourself in the rich culture and vibrant atmosphere of Amsterdam with these nearby attractions and activities, all easily accessible from the **Amsterdam Marriott Hotel**.
  • Rijksmuseum:

    Explore masterpieces of Dutch art and history at this world-renowned museum, just a short walk away.
  • Van Gogh Museum:

    Discover the largest collection of Vincent van Gogh's works in the world, located in the Museumplein.
  • Vondelpark:

    Enjoy a leisurely stroll, bike ride, or picnic in Amsterdam's largest park, a green oasis in the city.
  • Canal Ring:

    Embark on a scenic canal cruise to experience the iconic waterways and charming architecture of Amsterdam.
  • Leidseplein:

    Experience the lively entertainment hub with its numerous theaters, cinemas, restaurants, and bars.
If you are looking for other activities around Amsterdam Marriott Hotel, check out the best deals on Traveloka: Recommended activities in Amsterdam!

How to Get to Amsterdam Marriott Hotel from the Airport

Navigating your journey to the **Amsterdam Marriott Hotel** is straightforward, with several convenient options available. The airport transfer service of **Amsterdam Marriott Hotel** ensures a seamless arrival.
  • Schiphol Airport (AMS) to Hotel:

  • Train:

    The most efficient way is to take a direct train from Schiphol Airport to Amsterdam Centraal Station. Trains run frequently, and the journey takes approximately 15-20 minutes. From Centraal Station, you can take a tram (e.g., Tram 2 or 12) directly to the Leidseplein area, which is a short walk from the hotel. The train ticket costs around PHP 500-700.
  • Taxi:

    Metered taxis are readily available outside the airport terminals. The journey to the **Amsterdam Marriott Hotel** typically takes 20-30 minutes, depending on traffic, and will cost approximately PHP 2,500-3,500.
  • Ride-hailing Service:

    You can also book a ride-hailing service through your preferred app for a similar price and travel time as a taxi.
  • Hotel Private Transfer:

    For ultimate convenience and comfort, you can arrange a private airport transfer service directly through the hotel. This service offers a personalized pick-up and drop-off experience. Contact the hotel for pricing and booking details. You can also explore airport transfer services on Traveloka for competitive rates.

Summary of Why You Should Choose to Stay at Amsterdam Marriott Hotel

Choosing the **Amsterdam Marriott Hotel** for your next trip guarantees an exceptional experience, offering a perfect blend of luxury, convenience, and prime location. With excellent **room availability at Amsterdam Marriott Hotel**, you are sure to find the perfect accommodation to suit your needs.
  • Prime Location:

    Situated in the vibrant Leidseplein area, offering easy access to major attractions, museums, and entertainment.
  • Exceptional Facilities:

    Enjoy a 24/7 fitness center, an indoor swimming pool, and a rejuvenating spa.
  • Comfortable Rooms:

    Choose from a variety of well-appointed rooms and suites, all designed for your comfort and relaxation.
  • Dining Excellence:

    Savor delicious international and local cuisine at the on-site restaurants and unwind at the stylish bar.
  • Seamless Travel:

    Convenient access to public transportation and efficient airport transfer options.
For the best rates and a hassle-free experience, consider **booking Amsterdam Marriott Hotel** through Traveloka. Book budget hotels in Noord-Holland and Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Amsterdam Marriott Hotel

Bar, Cafe and Lounge Amsterdam Marriott Hotel
Bar, Cafe and Lounge
Fitness Center Amsterdam Marriott Hotel
Fitness Center
Functional Hall Amsterdam Marriott Hotel
Functional Hall
Lobby Amsterdam Marriott Hotel
Lobby
Accommodation Services Amsterdam Marriott Hotel
Accommodation Services

Hotel Services

  • Laundry service
  • Multilingual staff
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge

Accessibilty

  • Braille or raised signage
  • Accessible parking
  • Accessibility equipment
  • Disabled access friendly
  • Accessible path of travel

Business Facilities

  • Business facilities
  • Meeting rooms
  • Business facilities
  • Conference rooms

Public Facilities

  • Elevator
  • Smoke-free area
  • Safety deposit box

Food and Drinks

  • Vegetarian meal
  • Breakfast

General

  • Banquet
  • Ballroom

Nearby Facilities

  • Hair salon
  • ATM/Banking

Things to Do

  • Fitness center

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Amsterdam Marriott Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00

Pets

Service Animals Allowed

Additional Policy

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • An effective city/local tax rate of 12.50 percent will be charged

We have included all charges provided to us by the property.

Property does not require health documentation at check-in, Professional property host/manager, Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott), Contactless check-out is available, Green Key (Foundation for Environmental Education), Cashless transactions are available, Property does not offer onsite COVID-19 testing
  • Fee for full breakfast: approximately EUR 32 per person
  • Valet parking fee: EUR 65 per day
  • Pet fee: EUR 45 per accommodation, per stay plus EUR 45 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 60.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities
Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Amsterdam Marriott Hotel
396
Number of floors in Amsterdam Marriott Hotel
11
Another facilities in Amsterdam Marriott Hotel
Laundry service, Multilingual staff, Wedding service, Luggage storage, Porter

Frequently asked question in Amsterdam Marriott Hotel

What are available facilities at Amsterdam Marriott Hotel?
There are top facilites at Amsterdam Marriott Hotel such as Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Amsterdam Marriott Hotel?
The standard check-in time at Amsterdam Marriott Hotel is starting from 15:00 - 00:00 while the latest check-out time is at Before 12:00
Does Amsterdam Marriott Hotel provide breakfast?
Yes, Amsterdam Marriott Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Amsterdam Marriott Hotel?
Amsterdam Marriott Hotel is a 5.0-star hotel.
How many floors does Amsterdam Marriott Hotel have?
Amsterdam Marriott Hotel has 11 floors.
See All

More Reviews from Other Guests in Amsterdam Marriott Hotel

8.8
Very Good
From 999 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amsterdam Marriott Hotel

Number of reviews per page
20
40
Top reviews
Vlad
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service!
michael
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very Good!! Great stay!
AARON
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The valet parking attendant. He was spectacular. Helped us unload and load the car, good conversation, recommended restaurants and areas to walk our dog. He stood out among a great staff.
Anthony Yuet Ho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We were given a room immediately after 2:00 pm without having to wait. When the heating in the first room was not working, the staff promptly moved us to an upgraded room on a higher floor with more space, which we appreciated. The coffee machine in the room was also not functioning properly. The staff made an effort to repair it, and while the issue was not fully resolved, the machine had to be manually stopped to prevent over-pouring, it was at least usable.
Read More
Hani
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This is the third Marriott hotel ive stayed in this year after the ones in D.C. and in Vienna..this one easily the worst..i feel bad saying that cause people at the concierge were helpful. However, the cleaning team was a disaster..to start off, we were staying for 10 days. Upon arrival we wwre assigned a room that literally smelled like sewage..we were too tired to say anything so we endured that evening..the next day we spoke to the front desk and they moved us to another room saying: "this one is on the other side of the building so there shouldnt be a problem with the smell"..which tells me they knew about the problem and they gave us the room anyway cause hey who cares right? Anyway..we stayed in a family room (with me my wife and two kids ages 8 and 5)..i had to push one of the beds towards the wall to make sure my 5 year old doesnt fall off the bed. Doing that revealed a huge stain on the carpet plus dirt on the floor..in a nuttshell, i notified the front desk 4 times about it..the first time the housekeeping simply moved the bed back in its place to cover the dirt...spoke to them again..they tried to clean the stain but not the floor..after the 4th time they changed the rug but they STILL didnt clean the floor..my goodness..they called to see if i had comments i truly didnt care at that point so i didnt tell them that the floor was still dirty...one last note...at that price range and no smart tv? That is just unacceptable
Read More
Judy
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was perfect. Nice and clean with comfortable beds. Lovely view from the window. Breakfast was really nice. Location perfect for exploring the city. Staff friendly and accommodating. Would stay here again without hesitation.
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfect location to the city. Staff and facilities were amazing.
jit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Didnt have breakfast nor used parking
Leonard
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

X
Cal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing hotel and location would definitely recommend!
Elizabeth Cura
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was ok
Gordon
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

It was ok.
Paul
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location; friendly staff; quiet room; excellent bitterballen!
Jane
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean, good walkable location. Watch out for the bikes!
Ramanand
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Hotel is not modern but is at a great location which helps. For tourists there are good options to enjoy from shopping to food nearby.
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Our favorite hotel in Amsterdam. Good location, quiet, clean and comfortable. Most hotels in the city are a rip off. This one is worth every penny
Kate
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Our family stayed here for a few nights before disembarking on a rive cruise. We picked this hotel because of the location and we needed the ease of an American style hotel. We booked a room that would hold 4 of us. Very close to the Museum district and restaurants. I would mention that the check in and concierge help was a bit slow. But that's me coming from New York. Recommend.
Read More
RAIAD
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Didn't try
JENNIFER
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

My biggest issue was the inconsistency with staff. While all were friendly, there were issues everywhere. 1. My Bonvoy number was not recorded properly, lots of confusion surrounding it. 2. At check in, I was told repeatedly that there was no room service breakfast. I said no, I understand the room I booked includes breakfast downstairs but if I pay for it, extra, I can have it delivered to my room. No we don’t offer that. Suffice to say it was a communications breakdown, lost in translation, whatever. I did get breakfast delivered and charged to my room. 3. I placed my order via the digital system. I entered specific requests where they left space for me to do so. This worked great for two dinners. And one breakfast. The first breakfast was a disaster; not one note was read or acknowledged. No cup for the tea. No milk for the tea. Scrambled eggs not egg whites. Etc etc. 4. I booked and prepaid for a car to take me to the Amsterdam Cruise Terminal. At the time of checkout, a tour group was departing and an American was arguing over his bill. The staff were spinning but no one more than the doorman. I told him I had booked a car, prepaid and he would be there soon. I had to checkout first. He came back two minutes later, flustered. I said he’s here? Yes! I said great, pls load the luggage and I will be right out. Basically, I was put in wrong car. My guy calls my cell. Drivers were great. We meet and switch! But staff were over their heads by one tour group! Yikes!
Read More
Alex
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean, large room. Excellent reception and concierge service. Good quality breakfast. Great position in the city. Would stay again without doubt.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Amsterdam Marriott Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.8
Very Good
From 999 reviews
Cleanliness

8.8

Room Comfort

8.8

Service and Facilites

9.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Amsterdam Marriott Hotel

Number of reviews per page
20
40
Top reviews
Vlad
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Great service!
michael
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Very Good!! Great stay!
AARON
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The valet parking attendant. He was spectacular. Helped us unload and load the car, good conversation, recommended restaurants and areas to walk our dog. He stood out among a great staff.
Anthony Yuet Ho
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

We were given a room immediately after 2:00 pm without having to wait. When the heating in the first room was not working, the staff promptly moved us to an upgraded room on a higher floor with more space, which we appreciated. The coffee machine in the room was also not functioning properly. The staff made an effort to repair it, and while the issue was not fully resolved, the machine had to be manually stopped to prevent over-pouring, it was at least usable.
Read More
Hani
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

This is the third Marriott hotel ive stayed in this year after the ones in D.C. and in Vienna..this one easily the worst..i feel bad saying that cause people at the concierge were helpful. However, the cleaning team was a disaster..to start off, we were staying for 10 days. Upon arrival we wwre assigned a room that literally smelled like sewage..we were too tired to say anything so we endured that evening..the next day we spoke to the front desk and they moved us to another room saying: "this one is on the other side of the building so there shouldnt be a problem with the smell"..which tells me they knew about the problem and they gave us the room anyway cause hey who cares right? Anyway..we stayed in a family room (with me my wife and two kids ages 8 and 5)..i had to push one of the beds towards the wall to make sure my 5 year old doesnt fall off the bed. Doing that revealed a huge stain on the carpet plus dirt on the floor..in a nuttshell, i notified the front desk 4 times about it..the first time the housekeeping simply moved the bed back in its place to cover the dirt...spoke to them again..they tried to clean the stain but not the floor..after the 4th time they changed the rug but they STILL didnt clean the floor..my goodness..they called to see if i had comments i truly didnt care at that point so i didnt tell them that the floor was still dirty...one last note...at that price range and no smart tv? That is just unacceptable
Read More
Judy
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Room was perfect. Nice and clean with comfortable beds. Lovely view from the window. Breakfast was really nice. Location perfect for exploring the city. Staff friendly and accommodating. Would stay here again without hesitation.
Richard
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Perfect location to the city. Staff and facilities were amazing.
jit
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

Didnt have breakfast nor used parking
Leonard
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

X
Cal
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

Amazing hotel and location would definitely recommend!
Elizabeth Cura
6.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

It was ok
Gordon
icon-with Partner
with Partner
8.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

It was ok.
Paul
icon-Leisure
Leisure
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Great location; friendly staff; quiet room; excellent bitterballen!
Jane
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Clean, good walkable location. Watch out for the bikes!
Ramanand
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

Hotel is not modern but is at a great location which helps. For tourists there are good options to enjoy from shopping to food nearby.
Thomas
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Our favorite hotel in Amsterdam. Good location, quiet, clean and comfortable. Most hotels in the city are a rip off. This one is worth every penny
Kate
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Our family stayed here for a few nights before disembarking on a rive cruise. We picked this hotel because of the location and we needed the ease of an American style hotel. We booked a room that would hold 4 of us. Very close to the Museum district and restaurants. I would mention that the check in and concierge help was a bit slow. But that's me coming from New York. Recommend.
Read More
RAIAD
icon-Business
Business
10.0
/10
Reviewed 34 week(s) ago

Hotels.com verified review

Didn't try
JENNIFER
6.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

My biggest issue was the inconsistency with staff. While all were friendly, there were issues everywhere. 1. My Bonvoy number was not recorded properly, lots of confusion surrounding it. 2. At check in, I was told repeatedly that there was no room service breakfast. I said no, I understand the room I booked includes breakfast downstairs but if I pay for it, extra, I can have it delivered to my room. No we don’t offer that. Suffice to say it was a communications breakdown, lost in translation, whatever. I did get breakfast delivered and charged to my room. 3. I placed my order via the digital system. I entered specific requests where they left space for me to do so. This worked great for two dinners. And one breakfast. The first breakfast was a disaster; not one note was read or acknowledged. No cup for the tea. No milk for the tea. Scrambled eggs not egg whites. Etc etc. 4. I booked and prepaid for a car to take me to the Amsterdam Cruise Terminal. At the time of checkout, a tour group was departing and an American was arguing over his bill. The staff were spinning but no one more than the doorman. I told him I had booked a car, prepaid and he would be there soon. I had to checkout first. He came back two minutes later, flustered. I said he’s here? Yes! I said great, pls load the luggage and I will be right out. Basically, I was put in wrong car. My guy calls my cell. Drivers were great. We meet and switch! But staff were over their heads by one tour group! Yikes!
Read More
Alex
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Clean, large room. Excellent reception and concierge service. Good quality breakfast. Great position in the city. Would stay again without doubt.
Number of reviews per page
20
40