Arterra Hotel and Resort

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6.9
/10
Pleasant
69 reviews

What Guests Say About Their Stay

Kevin

10.0
/ 10
Lovely property, kind staff, indescribable panoramic views. Recommend a visit.

Brian

10.0
/ 10
The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???

Verified traveler

10.0
/ 10
Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
In the Area
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Punta Engaño, Mactan, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015

Main Facilities

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This accommodation offers:
Beach shuttle
Outdoor pool
Basketball
Parking
Luggage storage
Elevator
Fitness center
Business facilities
24-hour Receptionist
Arterra Hotel and Resort is located in area / city Punta Engaño. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Arterra Hotel and Resort

Punta Engaño, Mactan, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015
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Exterior Arterra Hotel and Resort
Bedroom 2 Arterra Hotel and Resort

Discover More About Arterra Hotel and Resort

Overview of Arterra Hotel and Resort

Arterra Hotel and Resort is a sophisticated 3.5-star Hotels located at Punta Engaño, Mactan, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015. Featuring 180 rooms, this property offers a seamless check-in experience from 14:00 to 00:00, with check-out required before 12:00. What makes this hotel distinctive is its strategic position at the tip of the Mactan peninsula, providing guests with unobstructed, panoramic views of the Cebu Strait that define the coastal lifestyle.

Positioned as an upscale comfort choice, this property is ideal for travelers seeking a balance between modern amenities and the serene atmosphere of Mactan Island. Whether you are visiting for a quick business trip or a relaxing weekend, the property provides a reliable base. You can easily book hotel accommodations here to enjoy a blend of professional service and coastal tranquility.

Location and Getting to Arterra Hotel and Resort

Address and Directions

The hotel is situated in the Punta Engaño area, a district known for its high-end resorts and proximity to the sea. When arriving at Mactan-Cebu International Airport, you can reach the property by booking a Grab car or hiring a local taxi. The drive typically takes about 25 to 30 minutes depending on traffic conditions. If you are flying in from Manila, you should book flight tickets early to secure the best rates for your Cebu adventure.

Navigating Lapu-Lapu City is straightforward. While jeepneys are the primary mode of public transport in the city center, reaching the Punta Engaño tip often requires a private taxi or a ride-hailing service for convenience. A typical taxi ride from the airport to the hotel will cost approximately ₱300 to ₱450. Ensure you have your destination address saved on your phone to show the driver for a smooth arrival.

The surrounding neighborhood is quiet and residential, offering a break from the busier parts of the island. You will find that the road leading to the hotel is well-paved, making it accessible for private vehicles and transport services. Once you arrive, the staff at the 24-hour front desk will assist you with your luggage, ensuring your transition from the road to your room is effortless and efficient.

What's Around Arterra Hotel and Resort

Exploring the area is a highlight of staying at this location. The Hilton Port is 3,350 metres away, which is roughly a 10-minute drive. This port is a vital gateway for island-hopping tours, allowing you to visit nearby islets with ease. You can book attraction tours through our platform to ensure your boat trip is pre-arranged and ready for your arrival.

History enthusiasts will appreciate the proximity to the Magellan Shrine, located 4,120 metres away. A drive to this historic site takes about 12 minutes. It is a significant landmark where you can learn about the Battle of Mactan. The area surrounding the shrine is well-maintained, providing a peaceful space for a morning walk or an afternoon of reflection on Philippine history.

For those needing maritime connections, the Angasil Port is 4,480 metres away, reachable in about 14 minutes by car. This port serves as a hub for various water activities and local transport. Meanwhile, the Sto. Niño Parish Church is 4,670 metres away, a 15-minute drive. It is a beautiful place of worship that offers a glimpse into the local religious culture and community life in Lapu-Lapu City.

If you are looking for relaxation, the Nature Wellness Massage & Spa is 5,180 metres away, approximately a 16-minute drive. After a long day of sightseeing, visiting this spa is a great way to unwind. The facility offers various treatments that help soothe tired muscles, making it a popular choice for travelers who want to maintain their wellness routine while away from home.

Facilities and Amenities at Arterra Hotel and Resort

Highlights You'll Love

The swimming pool serves as the centerpiece of the property, offering you a refreshing way to cool off under the tropical sun. It is designed for both leisure swimmers and those who simply want to lounge by the water with a drink. The pool area is maintained daily to ensure a clean and inviting environment for all guests throughout their stay.

Dining is made convenient with the on-site restaurant, which provides a variety of meals to satisfy your hunger without needing to leave the premises. Whether you are looking for a hearty breakfast to start your day or a quiet dinner, the restaurant offers a comfortable setting. The 24-hour front desk is also available to assist you with any requests, ensuring that your needs are met at any hour.

Connectivity and accessibility are prioritized, with reliable WiFi available throughout the property, allowing you to stay connected with work or family. Parking is provided for guests traveling with their own vehicles, adding a layer of convenience to your trip. Additionally, the elevator ensures that moving between floors is easy, especially when you are carrying luggage or traveling with family members who prefer not to use stairs.

Room Comforts and Additional Services

The rooms are designed to be smoke-free, ensuring a fresh and clean environment for every guest. You will find that the layout maximizes space and comfort, providing a restful atmosphere after a day of exploring Mactan. The coffee shop on-site is perfect for a quick caffeine fix or a casual meeting, providing a cozy space to relax with a warm beverage.

Accessibility is a key feature, with accessible parking and an accessible path of travel provided to accommodate all guests comfortably. For business travelers, the meeting rooms are equipped to handle small to medium-sized gatherings, making it a functional choice for corporate events. When you are ready to finalize your travel plans, remember to book hotel rooms early to secure your preferred dates.

When dining out, it is always a good practice to ask the restaurant staff about the preparation methods of their dishes. Many local restaurants in Lapu-Lapu City offer seafood-based menus, which are often a safe and delicious choice for Muslim travelers. Always verify the current status of Halal certification directly with the restaurant before placing your order to ensure your dining experience meets your expectations.

Pet Policy at Arterra Hotel and Resort

Please be advised that the property maintains a strict policy regarding animals. Service animals are not allowed on the premises. We recommend making alternative arrangements for your pets before your arrival to ensure a smooth check-in process. This policy is in place to maintain the comfort and safety of all guests staying at the resort.

Check-in and Check-out at Arterra Hotel and Resort

The check-in process is designed to be flexible, starting from 14:00 and extending until 00:00. This allows guests arriving on late-night flights to settle in without stress. Upon arrival, please have your valid government-issued identification and your booking confirmation ready to present to the front desk staff. This ensures a quick and efficient registration process so you can head straight to your room.

Check-out must be completed before 12:00. If you have a late flight, you may inquire at the front desk about the possibility of a late check-out, which is subject to availability and may incur an additional fee. If you need to leave your luggage after checking out, the staff can often assist with secure storage, allowing you to enjoy a few more hours in the city before your departure.

Your Lapu-Lapu City, Mactan Island Travel Guide

Getting to Lapu-Lapu City, Mactan Island from Manila and Major Philippine Cities

Traveling to Mactan is most efficient by air. Numerous daily flights connect Manila to Mactan-Cebu International Airport, with a flight time of approximately 1 hour and 15 minutes. You should book flight tickets in advance to take advantage of competitive pricing. Major carriers offer frequent schedules, making it easy to find a departure time that fits your itinerary perfectly.

For those coming from other islands, ferries are a common alternative. Cebu is a major maritime hub, and you can reach the island via various shipping lines from ports like Iloilo, Bacolod, or Cagayan de Oro. Once you arrive at the Cebu port, you can take a taxi or a bus to cross the bridge into Mactan Island, which is a short and scenic journey.

Once you are on the island, transportation is diverse. You can use the Grab app for reliable car services, or opt for a tricycle for shorter distances within the city. Jeepneys are the most budget-friendly way to travel, though they are best suited for those who are familiar with the local routes. Always keep small change handy for public transport fares.

Best Time to Visit Lapu-Lapu City, Mactan Island

The best time to visit is during the dry season, which typically runs from December to May. During these months, the weather is ideal for outdoor activities like island hopping and beach visits. The skies are generally clear, and the sea is calm, providing the best conditions for photography and water sports. It is the peak season, so expect more travelers during this time.

If you prefer fewer crowds, the shoulder months of June and November can be good options, though you should be prepared for occasional rain showers. The local festivals, such as the Kadaugan sa Mactan in April, are vibrant events that showcase the rich culture of the city. Planning your trip around these dates can add a unique layer of excitement to your visit.

Food and Dining in Lapu-Lapu City, Mactan Island — Filipino Must-Tries

No trip to Cebu is complete without trying the famous Lechon. This roasted pig is known for its crispy skin and flavorful, juicy meat. You can find excellent Lechon in various restaurants across Mactan and Cebu City. It is a staple at any celebration and is widely considered the best in the country, making it a must-try for every visitor.

Another local favorite is Sutukil, a unique dining experience where you choose fresh seafood and have it prepared in three ways: Sugba (grilled), Tuwa (stewed), and Kilaw (raw in vinegar). This is a popular activity near the Mactan Shrine, where you can enjoy your meal while overlooking the sea. It is a fresh and authentic way to taste the local catch of the day.

For a quick snack, try Puso, which is rice cooked inside a woven coconut leaf pouch. It is a convenient and traditional way to eat rice, often paired with grilled meats. You will see it sold in many local eateries and street stalls. It is not just a food item but a cultural symbol of the Cebuano way of life, often served during festive gatherings.

Finally, don't miss out on dried mangoes, which are a signature product of Cebu. They make for a perfect souvenir or a sweet treat to enjoy during your travels. You can find them in local markets and supermarkets throughout the island. Their sweet and tangy flavor is a testament to the high-quality mangoes grown in the region, making them a favorite among locals and tourists alike.

Local Culture, Safety and Essential Apps in Lapu-Lapu City, Mactan Island

Cebuano culture is warm and welcoming. Locals are generally friendly and happy to assist visitors with directions or recommendations. It is polite to use "po" and "opo" when speaking to elders or service staff. Respecting local customs and keeping the environment clean are highly appreciated by the community, ensuring that the island remains a beautiful destination for everyone.

Safety is generally good, but it is always wise to practice standard travel precautions. Keep your belongings secure in crowded areas and avoid walking alone in isolated spots late at night. In case of emergencies, dial 911, which is the national emergency hotline in the Philippines. The local police and medical services are responsive and accustomed to assisting tourists in need.

To make your trip easier, download essential apps like Grab for transportation and Google Maps for navigation. The Traveloka app is also indispensable for managing your bookings, finding local activities, and accessing exclusive deals. Having these apps installed on your phone will help you navigate the city with confidence and ensure that you have all the information you need at your fingertips.

Stay updated with local news and weather forecasts, especially during the rainy season. Being prepared with a power bank and a portable WiFi device can also be very helpful, as you will likely be using your phone frequently for photos and navigation. With these tools and a bit of planning, your stay in Lapu-Lapu City will be smooth, enjoyable, and full of memorable moments.

Frequently Asked Questions about Arterra Hotel and Resort

Where exactly is Arterra Hotel and Resort located?

Arterra Hotel and Resort is located at Punta Engaño, Mactan, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015. It is situated near the tip of the Mactan peninsula, providing a quiet coastal environment. The nearest major landmark is the Mactan-Cebu International Airport, which is approximately a 25 to 30-minute drive away depending on traffic conditions.

What time is check-in and check-out at Arterra Hotel and Resort?

Check-in is available from 14:00 to 00:00, and check-out must be completed before 12:00. If you require an early check-in or a late check-out, please contact the front desk in advance. These requests are subject to room availability and may incur additional charges, but the staff will do their best to accommodate your schedule.

Does Arterra Hotel and Resort allow pets?

The hotel does not allow pets, and service animals are not permitted on the property. We recommend that you make arrangements for your pets at a local boarding facility or with a pet sitter before your arrival to ensure a stress-free stay for both you and your animal companions.

How do I book Arterra Hotel and Resort on Traveloka?

To book your stay, visit the Traveloka website or app, search for Arterra Hotel and Resort, select your travel dates, and choose your preferred room type. Follow the prompts to complete your payment securely. Once confirmed, you will receive a voucher in your email. You can book hotel rooms easily through our platform.

What are the best attractions near Arterra Hotel and Resort?

Popular attractions include the Magellan Shrine (4,120 metres away, 12-minute drive), Hilton Port (3,350 metres away, 10-minute drive), and Sto. Niño Parish Church (4,670 metres away, 15-minute drive). You can also visit the Nature Wellness Massage & Spa (5,180 metres away, 16-minute drive). You can book attraction tickets online to save time.

Is Arterra Hotel and Resort good value for Filipino travelers?

Yes, with a 3.5-star rating and 62 guest reviews, the hotel offers a balance of comfort and affordability. It provides essential facilities like a swimming pool, restaurant, and 24-hour front desk, making it a practical choice for those looking for a reliable stay in Mactan without the premium price tag of luxury resorts.

Why Book on Traveloka Philippines?

Thousands of Hotels Across the Philippines and Beyond

Traveloka offers an extensive selection of accommodations, ranging from luxury resorts to every cheap hotel option you might need. Whether you are planning a trip to Lapu-Lapu City or exploring other parts of the Philippines, our platform ensures you have access to the best properties. We provide detailed information and real guest reviews to help you make an informed decision for your next trip.

Easy Refund & Reschedule

We understand that travel plans can change unexpectedly. That is why we offer flexible refund and reschedule options for many of our bookings. You can manage your itinerary directly through the app, giving you peace of mind if your schedule shifts. Our goal is to make your travel experience as stress-free as possible, allowing you to focus on enjoying your time away.

Travel Made Easy — Exclusive Extras & Discounts

Booking with us comes with exclusive perks and discounts that you won't find elsewhere. From special member rates to bundled deals on flights and hotels, we help you get more value for your money. Keep an eye on our promotions page to catch the latest offers for your upcoming travels to Mactan Island and beyond, ensuring you always get the best deal.

24/7 Customer Support

Our dedicated customer support team is available 24/7 to assist you with any questions or concerns. Whether you need help with a booking, have a question about your hotel, or require assistance during your trip, you can reach us via chat, phone, or email. We are committed to providing reliable service to ensure your travel experience is smooth from start to finish.

Flexible Payment Options

We offer a variety of payment methods to suit your preferences, including GCash, Maya, credit and debit cards, and Traveloka PayLater. This flexibility makes it easy to secure your booking without any hassle. Choose the method that works best for you and enjoy a seamless checkout process every time you plan a trip with us.

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Every time you book with Traveloka, you earn Traveloka Points. These points can be redeemed for discounts on future hotel stays, flights, and activities. It is our way of thanking you for your loyalty. The more you travel, the more you save, making your future adventures even more affordable and rewarding. Start earning points with your next booking today.

Book Arterra Hotel and Resort on Traveloka Today

Arterra Hotel and Resort stands out as a reliable 3.5-star choice for travelers visiting Lapu-Lapu City. With its convenient location, essential amenities, and comfortable rooms, it provides everything you need for a productive and relaxing stay on Mactan Island. Whether you are here for business or leisure, the property offers the comfort you deserve at a great value.

Don't wait to secure your spot in this coastal destination. Visit our website or download the app to book hotel accommodations at Arterra Hotel and Resort today. Experience the convenience of our platform and start looking forward to your upcoming trip to the beautiful island of Mactan, where comfort and convenience meet.

All facilities in Arterra Hotel and Resort

Facility

  • Beach shuttle
  • Outdoor pool
  • Basketball
Swimming Pool Arterra Hotel and Resort
Swimming Pool
Fitness Center Arterra Hotel and Resort
Fitness Center
Functional Hall Arterra Hotel and Resort
Functional Hall
Common Space Arterra Hotel and Resort
Common Space
Exterior Arterra Hotel and Resort
Exterior

Things to Do

  • Outdoor pool

Transportation

  • Beach shuttle

Connectivity

  • Free WiFi

General

  • Parking

Accessibilty

  • Accessible parking
  • Accessible path of travel

Public Facilities

  • Parking
  • Smoke-free area
  • Coffee shop
  • Elevator

Business Facilities

  • Meeting rooms
  • Business facilities

Hotel Services

  • Luggage storage
  • 24-hour Receptionist

Sports and Recreations

  • Fitness center
  • Basketball

Accommodation Policy & General Information in Arterra Hotel and Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
, If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Quiet hours are enforced at the property from 10:00 PM to 7:00 AM. Information provided by the property may be translated using automated translation tools.

Pets

Service Animals Not Allowed
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General Information

Popular Facilities
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Available rooms at Arterra Hotel and Resort
180
Number of floors in Arterra Hotel and Resort
20
Another facilities in Arterra Hotel and Resort
Outdoor pool, Beach shuttle, Free WiFi, Parking, Accessible parking

Frequently asked question in Arterra Hotel and Resort

What is normal check-in & check-out time at Arterra Hotel and Resort?
The standard check-in time at Arterra Hotel and Resort is starting from 14:00 - 00:00 while the latest check-out time is at Before 12:00
What is the star rating of Arterra Hotel and Resort?
Arterra Hotel and Resort is a 3.5-star hotel.
How many floors does Arterra Hotel and Resort have?
Arterra Hotel and Resort has 20 floors.
How many rooms are available at Arterra Hotel and Resort?
Arterra Hotel and Resort has 180 rooms in total.
Does Arterra Hotel and Resort provide parking?
Yes, Arterra Hotel and Resort provides parking. Please confirm details directly with the hotel.
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More Reviews from Other Guests in Arterra Hotel and Resort

6.8
Pleasant
From 62 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

7.6

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Traveler Reviews Arterra Hotel and Resort

Number of reviews per page
20
40
Top reviews
Kevin
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Lovely property, kind staff, indescribable panoramic views. Recommend a visit.
Gemma
icon-with Children
with Children
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Like the location is quiet and the ocean view is wonderful, staff very accommodating and friendly, but needed a new carpet and the shower head. Otherwise it's a very nice place to stay.
Matthew
icon-with Partner
with Partner
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Very clean room and pool
David
icon-with Friends
with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff, rooms and stay was fantastic. I will be back.
Verified traveler
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 352 week(s) ago

Expedia Group verified review

No beach access
WorldTraveler
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

I will start by saying I have visited the Philippines several times and stayed at many different hotels. It seemed like the issue with this hotel was the management and overall programming. The breakfast was very disappointing. There was plenty of staff as normal in the Philippines except the staff did not serve coffee or anything for that matter. If I had employees already being paid, why wouldn’t I have them serving my guests? There was no music playing in the lobby and the place seemed dry and bland compared to other hotels I stayed at during my trip. I rarely saw any smiles and I just wanted to leave as soon as possible. There were vouchers to access the free WiFi which would disconnect for no apparent reason every other minute or so. That was strange. Not sure why they couldn’t ask for my name and room number as other hotels do. The best part about the place was the view and after talking with the staff for a few minutes their natural Filipino warmth would start to show. It’s almost like the management would ask them not to smile and everyone was very serious looking. I rarely post reviews because I don’t have time but I felt it necessary to share my experience. I think the property has great potential.
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Eugene
icon-with Partner
with Partner
8.0
/10
Reviewed 368 week(s) ago

Hotels.com verified review

It is very remote but the hotel had the accommodations. Restaurant was 24 hrs and pool was nice. Very close to the airport and took about 20 min.
Georgina
icon-Friends and family with Children
Friends and family with Children
8.0
/10
Reviewed 370 week(s) ago

Expedia Group verified review

The property is excellent sea view - 360 deg...Wifi signal is poor
Verified traveler
icon-Business
Business
4.0
/10
Reviewed 376 week(s) ago

Expedia Group verified review

This property is priced well but even for that orice, it was disappointing Gym and Pool were ok. Rooms are ok. Left my gym clothes in The room when I checked out and when I called on the same day, theu said it was not there .
Mabel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 382 week(s) ago

Expedia Group verified review

They have indoor basketball court, a spacious gym and a wonderful sea view from our room. Staff is accommodating.
Brian
icon-Family
Family
10.0
/10
Reviewed 389 week(s) ago

Hotels.com verified review

The room was adequate and met our needs. The view was outstanding and the pool was nice. There was a "room service" menu, but no instructions on how to contact anything in the hotel. Dialing the typical 0 (zero) for front desk just let it ring and ring, but nobody ever answered and there were no instructions on what numbers to actually call. The gym and "indoor basketball court" HAD air conditioning units, but none of them were turned on. We asked the front desk and they managed to activate the aircon for the exercise room, but stated that they would not turn on air conditioning for the basketball court. Honestly, what's the point of having an indoor basketball court if it is not air-conditioned in the Philippines???
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Verified traveler
icon-with Friends
with Friends
10.0
/10
Reviewed 392 week(s) ago

Hotels.com verified review

Has a great staff and away from traffic. You get both a beautiful sunrise and sunset
Jeffrey
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 401 week(s) ago

Expedia Group verified review

The hotel floors of the property are maintained well
Verified traveler
8.0
/10
Reviewed 404 week(s) ago

Expedia Group verified review

Very nice hotel and nice views! Great staff always ready to help. Highly recommended.
Røde
8.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

A bit isolated but nice. New facilities and wxcellent sea view!
Rochard
6.0
/10
Reviewed 421 week(s) ago

Expedia Group verified review

Staff was great... problem is rooms and hotel seem not finished... each room has a hot water heater... but its unplugged and up under the sink... took the first shower in with cold water... fit and finish of room is not good... door closer installed wrong that keeps you from opening door and not allow door to close... had to slam door to get it closed... door frame to small as well which did not help. 75% of pool closed. need a cab, they charge you to request one. View great from the rooms as the hotel sits at the point and has 270 % views.
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vetvetbaby
8.0
/10
Reviewed 423 week(s) ago

Expedia Group verified review

For the price this is a very classy place to stay. But its a long way from everything else. Is a good resort to getaway from everything and relax.
Verified traveler
8.0
/10
Reviewed 454 week(s) ago

Expedia Group verified review

New hotel. Very nice rooms. Clean. Staff is excellent. Food is cold!
Jeff
6.0
/10
Reviewed 455 week(s) ago

Expedia Group verified review

We've stayed in every 5 Star in Cebu over the last 3 years and there is no question that the upper floors of the Arterra have the best views on Lapu Lapu Island. That said, the place seems to be run by a management team that isn't quite professional. First, do not get the included breakfast, it is quite bad with limited choices and often even stocked out of the basics they have. That said, their restaurant in the lobby has quite good food (though service is breathtakingly slow). Second, the site only has 3 elevators and it is not uncommon to literally wait 2-3 minutes or even longer for an elevator. Additionally, they allow people to walk directly from the pool, through the lobby and onto the elevators dripping wet so the elevators are always filled with pools of water. A final comment is that the way they fitted out the hotel is simply bizarre. They have put absolute top tier furniture in the lobby, then finish the rooms out horribly. There was no hot water in our first room (found out later there is a switch hidden under the counter). The walls of the hotel room are extremely uneven and overall fit and finish was just terrible. Finally, the Arterra is as far as you can possible get from basically anything in Cebu. It's tough to get taxi drivers to take you so far out. All in all, a mixed experience. Polite but inexperienced staff at a beautifully location with poor finishing..
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Verified traveler
icon-Family
Family
2.0
/10
Reviewed 457 week(s) ago

Hotels.com verified review

The hotel looks nice and new. Ask the staff it was completed 2017. Alot of thing this place needs to work on. 1. Staff are not sure of what they are suppose to do. They are very nice. But being nice does n ot mean they are doing good service. 2. For a new condo hotel some area smells like urine. in the pool change/ shower room smelled like urine so bad. 3. They would not allow they guess to bring the pool towels to there room which made us sick. the lobby is cold going up to the elevators in cold conditions. Now i got a cold. 4. They gave us a room with a leaking ceiling took almost an hr for someone to come up and told us to wait another 30 mins. before we got another room. they new room came with a breakfast coupon. a few hrs later a staff was chasing us looking for a coupon said its not part of our recervation. we were thing its was a comp for the room issue and the long waits. 5. No beach front and they call them self a resort. No SPA service not parking for hotel guess. They had us park on the streets and some one hit our car over night. 6. Wifi did not work the stay.
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Number of reviews per page
20
40

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Bedroom 4 Arterra Hotel and Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.