4 Stars Hotels in San Juan, Philippines

Quad room was so small. The picture showed two storey but we ended up on studio unit with no table and chair. Just beds with CR! Pictures were fraud! Useless reservation.

Pros Accommodating host/front desk Spacious rooms Vintage/regal design Own beachfront and beautiful pool Next to highway so easy access Serene area Love this hotel/resort and will definitely book again here

View from our room is very stunning! Very cheap for a beach front hotel.

The staff was nice and very respectful. They were all smiles every time. So polite and attentive. What disappoints us was the room itself. The shower wasn't working. We had to request for a pail and deeper. The room was too shabby and seems unmaintained. The cabinets were dusty. The fridge smells unpleasant. The trash bins were broken. No phones are available in the room for easy access to housekeeping and restaurant. The water in the pool looks different so I think it needs to be replaced or cleaned. One more thing, after paying at the app, I tried calling the resort to ask for requirements, but no one picks up the phone. Had to message their FB page but I got no reply. Luckily I called a different resort and was able to get the requirements. They answered the following day. They informed me that their offices are until 5 only. But I think, they should reach out to their customers immediately because of the requirements and given the time we booked and the check-in time. To be honest, the place was nice actually. Sunset is really breathtaking. They could do better than that. I hope they do something about it.

I hope I can give them negative stars. Here's what went wrong. 1. When we arrived, the parking lot was already packed. There was no security guard on duty so it was a struggle to find a parking space. Imagine I had to drive backwards from the parking lot to the road because there were cars that were about to get out, and the entrance/exit is only one lane (the entrance was steep). Good thing the drivers there were very helpful. 2. We ended up going to the nearby resort to ask if we can just pay a shower fee to use their shower area because there was a long line, and they ran out of water. 3. Come dinner time, we ordered our food from their restaurant. We waited for more than an hour only to find out that our order has not even been started yet. We were already hungry so we opted to cancel our order, and went out to look for another restaurant. 4. We decided not to get our breakfast because there was already a very long line at the restaurant at 7am and we were in a hurry. Also, a lot of the customers who waited in line very early were already complaining that they have been waiting so long for their order. Kawawa yung mga staff nila dahil sila sumasalo sa mga complaints ng mga tao. 5. We had another parking lot problem. We checked out at 8am. Upon getting to the parking lot, there was a car parked in the drive way. I went to the front desk to ask for assistance, but no one was there. I had to ask one of their restaurant crews for help, but nothing happened. I ended up asking people. However, I was not able to locate the owner of the car and we really had to go. Good thing the drivers in the parking lot were really nice, and they helped us solve the problem. Again, no guard on duty. If the management reads this, please please please do not just accept and accept customers if you cannot serve them well. I'm really disappointed with how we were treated even if we booked the pricey bali huts. It's not okay that we didn't get our money's worth, but what's more frustrating is that our long-awaited vacay turned into a nightmare. I hope your future customers do not get the same treatment.

It's the perfect getaway for those peeps looking for fun and comfort.

Everyone from the staff was friendly and accommodating. The room was clean. Overall good experience 👍🏼

We booked for 5 pax in a room through online, during check-in, the receptionist told me that the room that I have booked can be occupied only by 4 pax and they don’t set up extra beds. The option that she gave me is just to occupy the bed by 3 and 2 pax per bed. I know we can’t do anything about it, so I just said okay that’s fine. And then she tried to ask me to pay for an extra person charge but my online booking saying that I already paid for an extra bed that costs me Php 1,200 that means that I paid already for 5 persons. And she started to show me their brochures with the room rates trying to tell me that I paid very less and I really need to pay for the extra person charge. And I need to repeat myself over again explaining that I have already paid for 5 pax.

Water in the shower is very weak. Toilet bowl don't flush. Ac is old and cannot even make the entire room cold. No hangers inside the room. But staffs are very friendly