1. Hotel
  2. Philippines(4,384 hotel)
  3. Cebu(501 hotel)
  4. Cebu City
  5. Guadalupe(15 hotel)
  6. Crown Regency Residences - Cebu

Crown Regency Residences - Cebu

V. Rama Avenue, Guadalupe , Cebu City, Philippines, 6000
Exterior / Building
Based on 71 traveler reviews
Parking
24-Hour Front Desk
Swimming Pool
Elevator
Restaurant
WiFi

Nearby attractions
Our Lady of the Rule Church
(7.01 km)
Gaisano Grand Mall Mactan
(9.91 km)
Mactan Marina Mall
(10.11 km)
Cebu Yacht Club
(10.16 km)
Review by Traveloka users
Review

2 Traveloka customers have stayed in this hotel and given reviews:

4.5
My 2 nights 3 days stay in this hotel is truly bad for a seasoned traveler like me. At first, I resolved to just endure my stay and blame myself for my wrong choice. However, the turn of events during my stay prompted me to make this complaint as follows: 1) towels are colored off white or brownish instead of original white. I took a picture to show it is no longer fit for use. 2) a/c is noisy and not functioning well. It is broken without cover and filtering system. Worst, it took an hour and a half before I felt the cold air coming from the a/c, obviously needing Freon refilling. 3) walls and ceiling with patches and paint with bubbles falling apart 4) TV set is still box type with irritating audio quality 5) upon entering the room, I requested for air freshener and room slippers but despite repeated requests through follow ups calling housekeeping, no slippers and air freshener was brought to my room. When I complained on second day at front office, only then they gave me the slippers but air fresheners was never delivered not they sprayed my room when they cleaned it on day 2. 6) on my last day, I asked for my polo shirt to be taken for pressing (ironing) but the male staff on the phone from housekeeping told me they don't have laundry services and this is provided by an outside contractor. Then I requested for an iron and I will do the pressing myself but he said they don't have any iron. I refuse to believe him as iron is a standard feature in many hotel rooms or at least lend me the service or house iron and again I was turn down without giving me the reason. When I complain to him how come they cannot even handle this simple request and I'm going to complain, I asked for his name but he said he is busy and there is a call on the other line then I warned him not to put me on hold and again I insisted to get his name, he is Mark, I said complete name please, he replied Mark Anthony, again I insisted to give me his complete full name and after a while, he finally said Mark Anthony Hernandez. I asked for his position or title or designation and he said he is the General Manager. Note: When I check out, I learned the GM's name is not what he gave me. 7) the beddings especially the bed cover is dirty and unhygienic with bedbugs. I took pictures of my legs showing the bites causing skin irritation and severe discomfort.
8.5
Great place to stay....
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Based on
71 reviews
Rating
Location
Rooms
Service
Value
Cleanliness
Review from
Business9
Couples13
Solo travel7
Family17
Friends getaway9
Rating Result
Very Bad
14
Bad
20
Average
17
Very Good
15
Extraordinary
5
Rheinialal
Peaceful place, delicious food
Their food is delicious. The staffs are friendly and accommodating. I wasn't able to swim though because their pool is so deep (for someone who doesn't know how to swim) but I enjoyed sitting at the side because of their mini "water fall."
Couples - Aug 29, 2017
RheivenRei
Old and Rusty
The hotel staff has impeccable service, from housekeeping to pool attendants though the hotel and the room is old and rusty they probably needs renovation ASAP, when you open the door to the terrace you'll find a bit of junggle view due to the vines hangging around. The free breakfast serve was delicious and satisfying.
Couples - Aug 25, 2017
geoffmako
Misled on price and quality
Really disappointed as room and furniture very old and smelt of chlorine .more like a hospital room i thought .i thought i was paying $94 for 2 nights but then an extra 23% added on thanks to booking.com not including everything in the price .very nice surprise .i paid cash but they insist on the voucher i just hope to god im not paying twice...ill steer clear of this hotel and booking.com in future as the cheapest price isn't afterall ..my bad should of read fine print while bouncing around in transport 😲
Solo travel - Aug 23, 2017
Michi L
Great for family gatherings
We held our baby's christening reception at the Court Yard of this hotel. There's a rustic country side feel to it which I think was suitable for a gathering of family and friends. We only paid for the buffet and 4 hours use of the venue (included in the per head charge). We did not bother to add decorations since the room itself was beautiful and the staff had dressed up the buffet and dining tables nicely. They set up a stage where we could hang the tarp and placed a sofa at the center for picture taking purposes. They also provided separate tables for the cake and gifts from guests. The food was good and was more than enough for 70 people. There was no corkage fee for 1 lechon (roasted pig), cake and ice cream. The staff were polite and pleasant to deal with. Overall, we were very satisfied at how the event turned out.
Family - Apr 18, 2017
AGT7
Not bad, kinda creepy, needs repairs
Looking at the walls, you could tell this place was either really old, or just not maintained well. There were holes and cracks in many places. All the corridor lights are yellow and dim, so at night it's extremely creepy. It feels like there's no one else around. If you liked The Shining, you'll love this place! Haha. But it's not a bad hotel at all, just kinda horror movie-ish. Service was ok. Amenities weren't bad, room was surprisingly huge. No bottled water or coffee in the room so make sure to request once you check in. Room had a tv, mini fridge, hair dryer, & tub. Also, there's a karaoke bar in the hotel!
Business - Apr 11, 2017
See other reviews

Hotel facility

Description

Hotel policy

  • Public Facilities
    • Parking
    • Elevator
    • 24-hour room service
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Room service
    • WiFi in public area
  • In-room Facilities
    • Cable TV
    • Desk
    • Hairdryer
    • Shower
    • TV
  • Food and Drinks
    • Bar
    • Breakfast
    • Breakfast with surcharge
    • Cafe
  • Hotel Services
    • Concierge
    • Money changer
    • 24-hour Receptionist
    • 24-hour security
  • Things to Do
    • Garden
    • Outdoor pool
    • Spa
  • Business Facilities
    • Business center
    • Meeting facilities
    • Photocopier
  • General
    • Banquet
    • Non-smoking room
    • Swimming pool
  • Shuttle Service
    • Airport transfer with surcharge

    Check-in and Check-out Time

    Check-in: 2:00 PM
    Check-out: 12:00 PM

    Location
    Crown Regency Residences - Cebu is located in area / city Guadalupe.

    The hotel has a very good location, also near the Mactan Cebu International Airport, which is only 10.4 km away.

    There are plenty of tourist attractions nearby, such as Cebu Doctor's University Hospital within 0.87 km, and Fuente Osmena Circle within 1.33 km.

    About Crown Regency Residences - Cebu

    Have fun with various entertaining facilities for you and the whole family at Crown Regency Residences - Cebu, a wonderful accommodation for your family holiday.

    If you plan to have a long-term stay, staying at Crown Regency Residences - Cebu is the right choice for you. Providing wide range of facilities and great service quality, this accommodation certainly makes you feel at home.

    Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Crown Regency Residences - Cebu.

    Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

    Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

    24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

    Savor your favorite dishes with special cuisines from Crown Regency Residences - Cebu exclusively for you.

    WiFi is available within public areas of the property to help you to stay connected with family and friends.

    With all facilities offered, Crown Regency Residences - Cebu is the right place to stay.


    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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