Lagùn Hotel

All the staff were very friendly and nice. The airport shuttle was convenient and driver was kind as well.

Room too bright, towels a bit threadbare, furniture dated. Well located for town centre though.

Helpful staff and its location

stay was fine. room was adequate. breakfast was ok.

Room needed a deep cleaning in the bathroom a lot of mold and house keeping kept for things like towels, water etc Front desk staff were incredible and I pushed them with a lot of requests which were handled very efficiently

Loved this place so much. Would absolutely return, the staff was wonderful, and the location was great. Didn’t get the noise at night that other people comment about at hotels closer to the beach.

Staff

The staff was great but the hotel is really run down

yes

Excellent place to stay, the staff was amazing

The room we got was really nice. Spacious for all 4 adults. My sons' beds were in a loft, so that was a plus as it gave more room to walk around in the main area. The staff were friendly and provided great service. The breakfast was delicious! I think their breakfast was definitely one of the best I've had for AYCE They have nice swimming pool as well.

I stayed 1 week. From the moment I walked in I was impressed. Beautiful lobby and was greeted with a complimentary drink. The hostess name is Mae and she was absolutely amazing. Check in was a breeze. She answered all my questions and had me in my room in minutes. When I reached my room, I was very satisfied. Clean, spacious and felt at home in seconds. When I confused about the safe and television remotes, Mae was up in a few minutes explaining everything to me. She was spectacular 🙏❤️. Then made my way up to the breathtaking roof top pool. There Romel at the bar served me a drink and ordered me lunch by the pool. Down to the restaurant for dinner where my waitress Villa guided me through the menu and suggested some of the most amazing meals. I have been in El Nido for 5 weeks Hotel hopping and hands down was the most beautiful hotel I have visited. Thank you so so much Mae, Romel, Villa and the entire staff for such a beautiful experience. I will be returning soon 🙏

The room was very clean. The staff was helpful in fixing a problem with the room safe. There was a free buffet breakfast as part of our reservation, which included bread, rice, eggs, cereal and juices. The hotel is about a 9 minute walk from the beach (slight incline walking back to the hotel). Small pool and bar on top of hotel. We stayed four nights and would recommend staying that length of time.

Thoroughly enjoyed our stay here at Lagun, the staff were so polite and helpful and always on hand if we had a request. In my opinion the level of service goes above and beyond what you might expect and it made our stay extra special. The room was clean the restaurant was likewise very clean and the food was delicious.Thank you so much for having us and making our engagement week extra special! As a minor foot note I think the water they serve in the restaurant is tap water which they tell you not to drink, they informed us that it was filtered and safe to drink but it gave me stomach aches and diarrhoea so just stick to bottled water to be safe.

The staff and the hotel is GREAT!!! The only complaint I have is the airconditioner NEEDS TO BE CLEANED WITH DISINFECTANT. many hotels don’t realize that when the smell of mold and mildew (common in tropics)is coming from the aircon that means the guests are breathing in mold and mildew spores which can make guests sick. I was put on antibiotics and was sick for a week. Highly recommend this happens or I will not be staying again.

Internet was good, saff very friendly. Only thing was the shower and toilet was not very private. It faced the beds and had frosted glass. But still felt uncomfortable. Other than that all good.

Staff was very friendly and accommodating. Little problem with the AC.

Lagun hotel has violated environmental law by discharging its waste water which has caused the city to post a notice at their entry way (see picture.) Additionally, the hotel has also allegedly repetitively violated local privacy laws by publishing the full name of every single guest (including minors) in huge writing on a screen in the lobby. When asked to have our names removed we were laughed at. As a mom traveling with a nine year old I prefer not to have our names known to every single person that enters the hotel! They forgot to replace our towels THREE TIMES and when we called or saw an employee to ask we were told to wait 40-45 minutes. This was always when we returned to the room from a tour where we were swimming and being in the sun all day we just want to take a shower instead of hanging out in the room with sand still on us while waiting for towels. The coffee was basically like water (there is an excellent coffee shop about a 4 minutes walk away) and breakfast overall was not the best. The music at the pool is too loud to actually enjoy it. Everyone at the pool asked for the music to be lowered but the employee ignored every single guest. The room smelled moldy and I suspect that the wallpaper is there to hide whatever is behind. The common area (lobby, elevator, hallway, pool) were not the cleanest. We left our room after they mopped the hallway and it smelled really bad like they reuse the water over and over again.

MUSIC PLAYED TOO LOUD.

Great stay, friendly staff, breakfast buffet was good, a bit predictable having the same thing basically every morning. The only complaint would be the shower was a bit moldy and there was nowhere to hang your towels. Also the shower is basically visible to entire room if and no separate place to change, so if you are sharing a room with someone you don’t want to be unclothed in front of it makes it inconvenient. Otherwise a great place.