라군 호텔

나름괜찮은 호텔. 위치도 좋음. 해바라기 샤워기가 있는데 일반 줄달린 샤워기가 없어서 머리만 감기가 불편함. 샤워해야 머리감을 수 있는구조

아주 좋았습니다

서비스가 정말 최악이었어요. 몇개월 전에 예약을 하고 갔고 체크인 당일 낮 12시쯤 도착하였습니다. 그럼에도 오버부킹이라 방이 없으니 다른 방을 안내해주겠다고 했습니다. 원했던 방도 아니고 복층 구조로 별로 마음에 들지 않아 원래 예약한 방을 구해달라고 했더니 알겠다며 2-3시간 있다가 다시 오라고 했습니다. 밖에서 놀다가 오후 4시쯤 다시 갔더니 1층 체크인 데스크 뒷편 101호 방을 안내하더군요. 이미 여러 블로그에서 악명 높았던(?) 101호 후기들을 보았고 역시나 들어가니 빛도 들어오지 않고 하수구 냄새가 진동을 하였습니다. 여기에 3일을 투숙하긴 싫어서 101호에 대한 다른 블로그 글들을 보여주며 방을 바꿔달라고 말했습니다. 처음에는 아까 봤던 복층방만 가능하다고 했다가 1분만에 그방도 방금 예약이 들어와서 없으니 그냥 그방에 머물라는 안내를 받았습니다. 노란옷을 입고 있던 데스크 직원 2명은 아무런 조치를 취해주지 않았고 계속 기다리라는 말만 반복했습니다. 그러더니 지하실에서 문제가 있어 냄새가 올라오는 것 같다고 말하며 청소 직원을 보냈는데, 방향제 스프레이를 하나 가져와서 뿌려주고는 나가더군요. 저희는 짐도 풀지 않고 계속 기다리고 있는데 아무런 대응을 해주지 않고 무려 2시간이 흘렀고, 너무 화가 나서 매니저를 불렀습니다. 매니저에게 상황을 설명했고 결국 그 옆 100호인가에서 하루를 자고 다음날 방을 바꿔주겠다는 안내를 받아 방을 옮겼습니다. 다음날 결국 원래 예약했던 타입의 방으로 옮겨서 이틀을 투숙했지만 세면대가 막혀 물이 내려가지 않고 역시나 하수구 냄새가 심하게 역류했습니다. 조식도 부실했고 서비스(체크인데스크)는 정말 최악, 위치도 애매하여 트라이시클을 항상 타고 타운으로 나갔습니다. 엘니도에 깨끗한 호텔이 적지만 수영장 사진만 보고 예약을 했다가 오버부킹에 당해 첫날을 완전 망쳐버린 기대 이하의 호텔이었습니다.

처음으로 가본 필리핀여행이라 잘 몰라서 문의도 많이했는데 웃으면서 친절하게 알려주어서 너무 기억에 남는 여행이였습니다 수영장도 매우 쾌적하고 마지막 가는날 조식시간보다 삼십분일찍 조식을 먹을수있게 오픈해주어서 최고의 서비스를 받은 기분이였습니다.

Great location. Beautiful rooftop pool. Large rooms.

The staff was very helpful & accommodating, the air conditioner in our room wasn’t working right at first but they came right away to fix it. We enjoyed the free breakfast every morning and the location in town was very convenient. The rooms need to be updated but the infinity pool was very nice, overall we had a nice stay.

The staffs are very friendly and helpful.

The place is awesome! Staff are friendly!

Staff so helpful breakfast was good and waitress so helpful

We enjoyed our stay. It may be worth booking a balcony room facing the street. The back view is not attractive and there are lots of early morning roosters. The room had a smart tv. We enjoyed the pool and the incredible views from the pool! This was our favourite part of the hotel. Breakfast was very simple with very limited options. They did make eggs fresh though. Prices at the pool are high compared to similar resorts in the area. Staff were very helpful.

Nice hotel and very accommodating staff. Clean rooms and pool is wonderful.

This is a nice hotel. The upper deck pool was very. Ice and we enjoyed swimming in it. The room was cool and quiet. The shower pressure was good and temperature was easily controlled. The front desk staff was very friendly and helpful. Regular breakfast was. Dry good with lots of variety. On the last day, we had to leave 30 minutes before normal breakfast started. They gave us bread slices and jam. They offered coffee but we don’t drink coffee. This was a relatively expensive hotel for the Philippines- I would have expected something better. Other hotels in this country have had much better quick breakfasts. There were scratches on the furniture. It looked worn out. I would have expected something better better.

Staffs are awesome! Great customer service!

Great Customer Service! Staffs are awesome!

First off, I will say that the staff is exceptional here. Upon arrival, we immediately noticed mold in the shower and around the sink. The room itself was just dirty. Our phone in the room wasn't working as well. We spoke with the hotel staff and they upgraded us to another room which was helpful, however we discovered the bigger the room, the bigger the mold problem was. We realized this was probably going on in every room here. We did appreciate the staff and their willingness to try to find a solution. This hotel needs upkeeping for sure.

Leider Klimaanlage und Badezimmer extrem verschimmelt. Alle Zimmer haben richtig gestunken. Wir hätten anderes Hotel genommen, wenn wir nicht schon alles im Voraus bezahlt hätten. Haben Upgrade gemacht, auf Zimmer wo weniger aber immer noch sehr verschimmelt war.

Upon check inform front desk that u have a transportation going back puerto prinsesa. Otherwise thy will call thy day u checking out regardless if your sleeping or resting. Pls. Have a good manner front desk. Dont call the guess when there resting. Ask all u need to know upon check in.

Clean and quiet room, helpful staff who arranged everything during my stay!! Hotel will turn off water pressure at late night hour, but a phone call to the reception will solve it.

Breakfast is very good. Staff are super friendly and helpful. The only down rating is just the bathroom is not that cleaned.

Clean room, great staff , will recommend