Le Monet Hotel

Will stay here again. Great location, cozy room, delicious buffet. The chef was so nice to our son and made us feel so welcome.

Hotel is too cramped. Pictures are deceiving. They are very strict in the no of adults per room, even if 4 adults can fit. We called room service to fix our toilet and no one came. On our second day, they forgot our towels. Again, we called the front desk lo and behold, no one came. We stayed here because we thought service will be good but we are clearly disappointed. Price of the rooms is expensive given the service they gave us and the facilities of the hotel. Stay at another hotel in Camp John Hay instead.

Services are good, courteous employees.

Everything is the best! From the staff. To the room to the breakfast itself. It's the best. Will definitely comeback. Thanks traveloka and le monet!! My dad and I really enjoyed it.

Good experience. The service is great!

Room is quiet small. You can find better hotels at CJH with a much cheaper price.

Everything great except for spotty internet.

There was no jello available in the restaurant.

Great food (breakfast buffet), sometimes, the buttons of the elevator are not working properly

Very poor customer service. No initiative at all. Since the agency did not indicate that the air-conditioned rooms are for 1st come reserved basis, we could've made arrangements more earlier than we did. When we got to the hotel, they didn't care at all. We were early so we told the receptionist that we'll grab some lunch and to message us if an air-conditioned room is available. She gave us her commitment to text us and that she will check. I even gave her my number even if it's indicated already on the form. But lo and behold, no text or whatsoever. We made arrangements when we got back from our lunch if they could switch us up the following day for an air-conditioned room and they obliged. The following day we did our follow up and the same receptionist told us that we need to wait for guests to check out and gave us a time of 1 PM to be settled. We even arranged all of our things so that it'll be ready when they transfer it, since we will staying at the pool area while killing time. But 1 PM past and I followed up. Said that they will check with room maintenance for cleaning. 2 PM past, still nothing. My sister got fed up for the same excuse and went again to the reception area while we are soaking wet from swimming. They finally gave us a room around 4 PM. Take note 12 at noon is their check out policy and they assured us in the beginning that we will be transferring rooms by 1 PM. They didn't reach out to us to make sure we're settled or anything we have to follow up on our baggage. No compensation or a word of apology from the manager. To think that it was my sister's birthday party. Food was not so great as well. Thanks god for the pool.