Le Monet Hotel

Hotels
8.3
/10
Very Good
345 reviews

What Guests Say About Their Stay

Michelle
10.0
/ 10
Everything is good except the pool. I expected a heated pool but the water is very cold.
Van Carlyne
10.0
/ 10
Love the location. Service was great. And more importantly, they have hot and cold shower with good water pressure. Beds are also big. So all in all its 5 stars for me.
aileen
10.0
/ 10
Excellent service from front desk Razel and kitkat. Beautiful garden. We were not able to use the pool. Breakfast buffet is great with different options. Highly-recommended where to stay in Baguio
Karen J. A.
8.5
/ 10
I love how simple the amenities os even it’s so small they maximize the whole are. I love the food especially it’s raining outside. Nothing beats Baguio breeze. Thank you for the wonderful experience plus the staff are so accommodating!!!
Almira O.
10.0
/ 10
Will stay here again. Great location, cozy room, delicious buffet. The chef was so nice to our son and made us feel so welcome.
In the Area
See Map
Ordonio Drive Camp John Hay, Baguio City, Benguet, Baguio, Philippines, 2600

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
WiFi
Elevator
When planning a vacation to the Summer Capital of the Philippines, Le Monet Hotel should be the top of mind choice. This four star property in Baguio treats guests to world-class services, breathtaking views, and upscale modern comforts like no other.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Le Monet Hotel

Ordonio Drive Camp John Hay, Baguio City, Benguet, Baguio, Philippines, 2600
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Le Monet Hotel Rates per Night

Wondering about Le Monet Hotel rates? You're in the right place! Finding the perfect hotel prices is easy when you know where to look. Le Monet Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Le Monet Hotel hotel rates? Check out Traveloka for the latest deals and promotions!

Le Monet Hotel Location & Address

Le Monet Hotel is located at 6 Loakan Rd, Camp John Hay, Baguio, 2600 Benguet. This charming hotel is nestled in the heart of Baguio City, known for its cool climate and scenic views. The hotel is approximately 4 km from the city center.

How to go to Le Monet Hotel from Airport

Planning your trip to Le Monet Hotel? Getting from the airport to the hotel is easy with a few options. Here's how you can get there:

  • Taxi (most direct): Taxis are readily available at the airport. This is the fastest way to reach the hotel, offering door-to-door service.
  • Ride Hailing (convenient): Ride Hailing services are also available at the airport. This is a convenient option, especially if you prefer a pre-booked ride.
  • Hotel Transfer (hassle-free): Some hotels, including Le Monet Hotel, offer airport transfer services. Check with the hotel in advance to arrange a pick-up.

Tips: For the most convenient route, consider booking a ride-hailing service or arranging a hotel transfer. This will save you time and ensure a smooth arrival.

Le Monet Hotel Reviews & Summary

Want to know what others think about Le Monet Hotel? Hotel reviews often highlight the best aspects of a stay. Guests frequently rave about the hotel's cozy atmosphere and excellent service. The hotel's unique features, such as its stunning views and convenient location, also receive high praise.

One guest shared, "The staff was incredibly friendly, and the rooms were spotless. I loved the peaceful ambiance!" Ready to experience it yourself? Book your stay at Le Monet Hotel today!

Le Monet Hotel Room Types Available

Choosing the right room is key to a great stay. Le Monet Hotel offers a variety of hotel room type categories to suit different needs. Here's a look at the different hotel room types available:

  • Deluxe Room: Comfortable and well-appointed, perfect for solo travelers or couples.
  • Premier Room: Offers more space and often includes a seating area.
  • Family Suite: Ideal for families, with multiple rooms and extra space.
  • Smoking/Non-Smoking Rooms: Available upon request.
  • Views: Some rooms offer views of the surrounding mountains and gardens.
  • Pet-Friendly: Please inquire with the hotel about pet policies, any additional charges, and requirements.

Hotel Facilities in Le Monet Hotel

Le Monet Hotel offers a range of hotel amenities to enhance your stay. From relaxation to recreation, there's something for everyone. Here's a look at the hotel facilities:

  • Swimming Pool: Enjoy a refreshing dip in the outdoor pool.
  • Fitness Center: Stay active with the hotel's fitness facilities.
  • Spa: Relax and rejuvenate with a massage or treatment.
  • Restaurant: Dine at the hotel's restaurant, offering a variety of cuisines.
  • Free Wi-Fi: Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Le Monet Hotel

Dining at Le Monet Hotel is a treat. The hotel features a variety of options to satisfy your cravings. Here's a look at the hotel buffet and restaurant/cafe options:

  • The Restaurant: Offers a diverse menu with local and international dishes.
  • Buffet: Enjoy a delicious buffet breakfast each morning. Price per person: ₱800.
  • Cafe: Grab a coffee and a snack at the hotel's cafe.
  • Signature Dishes: Try the Crispy Pata and the Baguio Bagnet.

Le Monet Hotel Airport pickups and How to Book

Need a ride from the airport? Many hotels offer airport shuttle services for a hassle-free arrival. Le Monet Hotel provides airport pick-up services to make your journey easier.

To book an airport transfer, contact the hotel in advance. Provide your flight details and arrival time. Advance notice is required to ensure availability.

Nearby MRT Station & Bus Stops

Getting around Baguio City is easy with public transport. Here's a look at the nearby MRT and bus stops:

  • Bus Stops: Several bus stops are located within walking distance of the hotel.
  • Jeepney: Jeepneys are a common mode of transport in Baguio City.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Le Monet Hotel? Baguio City offers plenty of nearby activities for families. Here are some places to visit:

  • Burnham Park: A popular park with a lake, boating, and playgrounds. Entry is free.
  • Mines View Park: Offers stunning views of the Cordillera mountains. Entry is free.
  • Wright Park: Known for its horseback riding and scenic views. Entry is free.
  • The Mansion: The official summer residence of the President of the Philippines. Entry is free.
  • Baguio Botanical Garden: A beautiful garden with various plants and cultural displays. Entry is free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Le Monet Hotel (Baguio City)

Exploring the local food scene is a must when visiting Baguio City. Here are some nearby dining options:

  • Cafe by the Ruins: A popular cafe known for its delicious food and cozy atmosphere.
  • Hill Station: Offers a fine dining experience with a variety of cuisines.
  • Oh My Gulay: A vegetarian restaurant with a unique and artistic ambiance.
  • Local Street Food:
  • Strawberry Taho: A Baguio City favorite, a sweet and refreshing treat.
  • Kakanin: Various local rice cakes and sweets.
  • Pinikpikan: A traditional chicken dish.
  • Chop Suey: A classic Filipino vegetable dish.
  • Sinigang: A sour and savory soup.

Shopping places near Le Monet Hotel (Baguio City)

Need to do some shopping? Here are some shopping places near Le Monet Hotel:

  • Session Road: A bustling street with various shops and boutiques.
  • Baguio City Public Market: A great place to find local products and souvenirs.
  • SM City Baguio: A large shopping mall with a variety of stores.

Other Places to Stay Near Le Monet Hotel

Looking for other accommodation options near Le Monet Hotel? Baguio City offers a variety of hotels to suit different preferences. Here are some options:

  • Luxury/5–6 Star Hotels Nearby:
  • The Manor at Camp John Hay: A luxurious hotel with excellent amenities.
  • Microtel by Wyndham Baguio: Offers comfortable rooms and convenient facilities.
  • Azalea Hotels & Residences Baguio: A modern hotel with spacious rooms.

For 5-star:

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  • Four-Star Hotels Nearby:
  • Baguio Country Club: A historic hotel with a golf course and other amenities.
  • Hotel Elizabeth Baguio: Offers comfortable rooms and a convenient location.
  • City Travel Hotel: A budget-friendly option with basic amenities.

For 4-star:

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  • Three-Star Hotels Nearby:
  • Casa Vallejo Hotel: A charming hotel with a historic ambiance.
  • Venus Parkview Hotel: Offers comfortable rooms and a central location.
  • El Cielito Hotel Baguio: A budget-friendly option with basic amenities.

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay at Le Monet Hotel? Finding hotel availability and making reservations is easy with Traveloka. Check out the latest deals and promotions to secure your room today. Don't miss out on the perfect getaway!

Book your stay through Traveloka for a seamless and hassle-free experience.

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All facilities in Le Monet Hotel

Others Le Monet Hotel
Others

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Safety deposit box
  • Coffee shop
  • Elevator

Things to Do

  • Shops
  • Romantic proposal packages
  • Indoor pool
  • Garden
  • Spa

Food and Drinks

  • Bar
  • Winery
  • Breakfast

Hotel Services

  • Laundry service
  • 24-hour Receptionist
  • Concierge

Business Facilities

  • Meeting rooms
  • Business center
  • Conference rooms

General

  • Parking
  • Banquet

Transportation

  • Area shuttle

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in Le Monet Hotel

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately PHP 799 for adults and PHP 350 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a smoke detector
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 21

Check-in/Check-out Time

Check-in:
14:00 - 19:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 19:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Le Monet Hotel
70
Number of floors in Le Monet Hotel
6
Another facilities in Le Monet Hotel
Others, Smoke-free area, Safety deposit box, Coffee shop, Shops

Frequently asked question in Le Monet Hotel

What are available facilities at Le Monet Hotel?
There are top facilites at Le Monet Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Le Monet Hotel?
The standard check-in time at Le Monet Hotel is starting from 14:00 - 19:00 while the latest check-out time is at Before 11:00
Does Le Monet Hotel provide breakfast?
Yes, Le Monet Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Le Monet Hotel?
Le Monet Hotel is a 4.0-star hotel.
How many floors does Le Monet Hotel have?
Le Monet Hotel has 6 floors.
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More Reviews from Other Guests in Le Monet Hotel

Overall Ratings & Reviews Le Monet Hotel

Traveloka (121)
Other sources (224)
8.2
Very Good
From 224 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

7.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Le Monet Hotel

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Everything is good except the pool. I expected a heated pool but the water is very cold.
juanita
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Staff was amazing. Love the garden
Jennifer
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Nice hotel inside Camp John Hay close to restaurants and shops.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 161 week(s) ago

Hotels.com verified review

Room smells old. The bathroom smells molds. The safe needs to be fixed by maintenance because it was not working. The bedsheets dont smell fresh. Overpriced stay. Breakfast has limited options. Will not come back.
Anthony
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Quiet. Very nice rooms with a view.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

The location is in a quiet section of Camp John Hay, with rolling hills around it. The rooms are NOT airconditioned though at check in we were told a few were. The airconditioned rooms were all booked so we were given a portable AC & the ice cube container had to be refilled every 4-6 hrs. I had a hard time falling asleep because the room was hot though we cracked the balcony door open a bit so fresh air would come in. Housekeeping was good & were responsive. We hosted a group of friends for dinner once & we were allowed use of the quieter section of the dining room. However, the waiter spilled a glassful of cold mango shake on the back of an elderly guest. He tried to wipe it with small napkins but we asked for a towel which they finally provided. Waiters should be taught that if there are 3 full glasses on a serving tray & 2 have been served, the balance changes or else there will be an accident.
Read More
chuck
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Good location near on food area😂..staff are really good,fast,polite. Only 1 scenario when 1 of the room smells burning electrical not they fault..but when it comes to changes of rooms that's very slow.we keep calling them since to late already around 10pm ..we are all tired.the decision takes 30mins to sort it out..just to change the room.
Read More
Liezl
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

the hotel was renovated you can tell right away..that was fine but the bed had bed bugs unfortunately!!and the couch as well!the toilet was leaking, flush wasn’t working right..the breakfast was delicious and the staff at the dinning area were efficient and attentive in everyone’s need.really welcoming and courteous! you can eat there for breakfast but not recommended for staying.
Read More
Richmond
icon-Business
Business
4.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Housekeeping is terrible! Dishonesty of hotel staff. Hotel is old, creepy and smells bad.
Gloria
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

beautiful gardens toilet seats
Osler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Excellent location. Staff are very attentive.
Dennis
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 174 week(s) ago

Hotels.com verified review

Rooms were not cleaned thoroughly. There are things such as feeding bottle left under the bed by the previous guests. The pool was not heated contrary to the advertised.
Glenn
icon-Business and Leisure with Children
Business and Leisure with Children
4.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

The staff was good but poor internet, clogged washroom, pool is only open till 5:00pm, very thin walls between rooms
Ma. Lalaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Clean rooms, great location and very nice staffs 😊
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 185 week(s) ago

Hotels.com verified review

I especially love the breakfast buffet.
Revin
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

The staff are not nice! Very rude and not accomodating. It was my worst stay in Baguio. Ive been visiting Baguio every month and this is the worst. It says on the booking that i can check in at 9am, then when i arrived the hotel the staff told me that it was an error in expedia, is it my fault? Then the Ac has a separate payment? That was the first for me like for real? The property is nice but the staff are not really helpful. I will never check in again on that property and will not recommend it to my company and peers.
Read More
Van Carlyne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Love the location. Service was great. And more importantly, they have hot and cold shower with good water pressure. Beds are also big. So all in all its 5 stars for me.
Rosemarie
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Wish they would answer their mobile phone and landline on record. We were at a loss with city requirements prior to check in and couldnt get help
Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 232 week(s) ago

Expedia Group verified review

The room was dark, lacks additional lighting
Jackie
4.0
/10
Reviewed 234 week(s) ago

Hotels.com verified review

This trip's purpose? To treat my wife to a wonderful few days of swimming in a nice pool. After check in, I said "Now lets hit that pool!" All was shattered when the desk clerk said, "Oh sir, the pool is closed!" WHAT??? No mention of this by Hotels.com or in the hotel's "welcoming letter"; not a single word. This was not the visit we hoped for when booking. To add insult, when we expressed our total displeasure to management not a single comp, discount, or action was offered to compensate us for the complete lack of service. Would have booked another property if we were notified of the pool being closed. Still, flamed over this. Anyway, the property is very nice, clean and well maintained. Hotel staff, except for management, was extremely nice, helpful and considerate. A major "thumbs up" to the ladies in the restaurant, the doormen and the front office clerks - GREAT JOB!! More bad news though. The Internet worked great on Friday, then died all day Saturday and Sunday. Very poor TV reception with static covering the screen since it is not cable. Saturday evening and at 6:00 am Sunday we could hear easily hear the noisy family in the room next door; quite annoying. Also, at check-in we were asked to pay 500 pesos for use of the A/C. After a tense moment, they finally agreed we had pre-paid for A/C. Saturday breakfast we were also told to pay 350 pesos each until I proved it was pre-paid. Overall, not a pleasant experience.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Le Monet Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Le Monet Hotel

Traveloka (121)
Other sources (224)
8.2
Very Good
From 224 reviews
Cleanliness

8.6

Room Comfort

8.4

Location

7.0

Service and Facilites

8.6

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Le Monet Hotel

Number of reviews per page
20
40
Top reviews
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 110 week(s) ago

Expedia Group verified review

Everything is good except the pool. I expected a heated pool but the water is very cold.
juanita
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 111 week(s) ago

Hotels.com verified review

Staff was amazing. Love the garden
Jennifer
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 154 week(s) ago

Expedia Group verified review

Nice hotel inside Camp John Hay close to restaurants and shops.
Christine
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 161 week(s) ago

Hotels.com verified review

Room smells old. The bathroom smells molds. The safe needs to be fixed by maintenance because it was not working. The bedsheets dont smell fresh. Overpriced stay. Breakfast has limited options. Will not come back.
Anthony
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 165 week(s) ago

Expedia Group verified review

Quiet. Very nice rooms with a view.
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 166 week(s) ago

Hotels.com verified review

The location is in a quiet section of Camp John Hay, with rolling hills around it. The rooms are NOT airconditioned though at check in we were told a few were. The airconditioned rooms were all booked so we were given a portable AC & the ice cube container had to be refilled every 4-6 hrs. I had a hard time falling asleep because the room was hot though we cracked the balcony door open a bit so fresh air would come in. Housekeeping was good & were responsive. We hosted a group of friends for dinner once & we were allowed use of the quieter section of the dining room. However, the waiter spilled a glassful of cold mango shake on the back of an elderly guest. He tried to wipe it with small napkins but we asked for a towel which they finally provided. Waiters should be taught that if there are 3 full glasses on a serving tray & 2 have been served, the balance changes or else there will be an accident.
Read More
chuck
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 169 week(s) ago

Expedia Group verified review

Good location near on food area😂..staff are really good,fast,polite. Only 1 scenario when 1 of the room smells burning electrical not they fault..but when it comes to changes of rooms that's very slow.we keep calling them since to late already around 10pm ..we are all tired.the decision takes 30mins to sort it out..just to change the room.
Read More
Liezl
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 170 week(s) ago

Expedia Group verified review

the hotel was renovated you can tell right away..that was fine but the bed had bed bugs unfortunately!!and the couch as well!the toilet was leaking, flush wasn’t working right..the breakfast was delicious and the staff at the dinning area were efficient and attentive in everyone’s need.really welcoming and courteous! you can eat there for breakfast but not recommended for staying.
Read More
Richmond
icon-Business
Business
4.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Housekeeping is terrible! Dishonesty of hotel staff. Hotel is old, creepy and smells bad.
Gloria
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

beautiful gardens toilet seats
Osler
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 171 week(s) ago

Expedia Group verified review

Excellent location. Staff are very attentive.
Dennis
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 174 week(s) ago

Hotels.com verified review

Rooms were not cleaned thoroughly. There are things such as feeding bottle left under the bed by the previous guests. The pool was not heated contrary to the advertised.
Glenn
icon-Business and Leisure with Children
Business and Leisure with Children
4.0
/10
Reviewed 178 week(s) ago

Expedia Group verified review

The staff was good but poor internet, clogged washroom, pool is only open till 5:00pm, very thin walls between rooms
Ma. Lalaine
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 182 week(s) ago

Expedia Group verified review

Clean rooms, great location and very nice staffs 😊
Verified traveler
icon-Business
Business
10.0
/10
Reviewed 185 week(s) ago

Hotels.com verified review

I especially love the breakfast buffet.
Revin
icon-Business with Friends
Business with Friends
2.0
/10
Reviewed 186 week(s) ago

Expedia Group verified review

The staff are not nice! Very rude and not accomodating. It was my worst stay in Baguio. Ive been visiting Baguio every month and this is the worst. It says on the booking that i can check in at 9am, then when i arrived the hotel the staff told me that it was an error in expedia, is it my fault? Then the Ac has a separate payment? That was the first for me like for real? The property is nice but the staff are not really helpful. I will never check in again on that property and will not recommend it to my company and peers.
Read More
Van Carlyne
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 198 week(s) ago

Expedia Group verified review

Love the location. Service was great. And more importantly, they have hot and cold shower with good water pressure. Beds are also big. So all in all its 5 stars for me.
Rosemarie
icon-Business and Leisure with Partner
Business and Leisure with Partner
6.0
/10
Reviewed 212 week(s) ago

Expedia Group verified review

Wish they would answer their mobile phone and landline on record. We were at a loss with city requirements prior to check in and couldnt get help
Verified traveler
icon-Leisure
Leisure
6.0
/10
Reviewed 232 week(s) ago

Expedia Group verified review

The room was dark, lacks additional lighting
Jackie
4.0
/10
Reviewed 234 week(s) ago

Hotels.com verified review

This trip's purpose? To treat my wife to a wonderful few days of swimming in a nice pool. After check in, I said "Now lets hit that pool!" All was shattered when the desk clerk said, "Oh sir, the pool is closed!" WHAT??? No mention of this by Hotels.com or in the hotel's "welcoming letter"; not a single word. This was not the visit we hoped for when booking. To add insult, when we expressed our total displeasure to management not a single comp, discount, or action was offered to compensate us for the complete lack of service. Would have booked another property if we were notified of the pool being closed. Still, flamed over this. Anyway, the property is very nice, clean and well maintained. Hotel staff, except for management, was extremely nice, helpful and considerate. A major "thumbs up" to the ladies in the restaurant, the doormen and the front office clerks - GREAT JOB!! More bad news though. The Internet worked great on Friday, then died all day Saturday and Sunday. Very poor TV reception with static covering the screen since it is not cable. Saturday evening and at 6:00 am Sunday we could hear easily hear the noisy family in the room next door; quite annoying. Also, at check-in we were asked to pay 500 pesos for use of the A/C. After a tense moment, they finally agreed we had pre-paid for A/C. Saturday breakfast we were also told to pay 350 pesos each until I proved it was pre-paid. Overall, not a pleasant experience.
Read More
Number of reviews per page
20
40