Pacific Cebu Resort

Resorts
6.9
/10
Pleasant
604 reviews

What Guests Say About Their Stay

Jennifer G.
8.5
/ 10
We had a very relaxing staycation at our favorite resort. This is a memorable place for us because this is where I said yes to my husband on our engagement as well as our prewedding photo shoot at the same time. Such a nice place to unwind, not too far from the city. Infinity pool is highly commendable and their hawaian pizza😍
Honey G.
9.1
/ 10
We had a great time there. Such a nice place to unwind.
Al Nikki G.
9.7
/ 10
It was good. The staff were very accommodating. Love the privacy.
steven
10.0
/ 10
Been there twice. The restaurant as well as the general service is excellent.
Verified traveler
10.0
/ 10
The room had free water and cookies :) Free buffet breakfast as well. Good selection of cocktails. Nice clean sand. Cool walk out bridge
In the Area
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Barangay Subabasbas, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Pacific Cebu Resort is a sprawling three-star beachside property located on the beautiful Island of Mactan in Cebu, one of the major coral islands in the Philippines. Because of its proximity to the city, and its idyllic seaside setting, the resort has become a favorite escape for local Cebuanos and tourists alike.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Pacific Cebu Resort

Barangay Subabasbas, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015
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Pacific Cebu Resort Rates per Night

Planning your dream getaway to the beautiful island of Mactan? Finding the perfect accommodation is key, and understanding hotel rates is a great place to start. Wondering about Pacific Cebu Resort hotel prices? You're in the right place! Hotel rates can fluctuate, so it's always a good idea to check for the most up-to-date information.

Pacific Cebu Resort room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best Pacific Cebu Resort hotel rates? Check out Traveloka for the latest deals and promotions!

Pacific Cebu Resort Location & Address

Knowing where your hotel is located is crucial for a smooth and enjoyable trip. The Pacific Cebu Resort is a fantastic choice, offering a blend of comfort and convenience. Curious about the Pacific Cebu Resort hotel address? Here's what you need to know.

Pacific Cebu Resort is located at Barangay Subabasbas, Mactan Island, Lapu-Lapu City, Mactan Island, Cebu, Philippines, 6015. It's situated in the Lapu-Lapu City, Mactan Island area, known for its stunning beaches and vibrant culture. The hotel is approximately 10 km from the city center.

How to go to Pacific Cebu Resort from Airport

Arriving at a new destination can be exciting, but getting from the airport to your hotel can sometimes be a hassle. Don't worry, getting to Pacific Cebu Resort from Mactan-Cebu International Airport (CEB) is easy! Here are a few options for your hotel transfer from the airport to the hotel.

  • Taxi (Most Direct): Taxis are readily available at the airport. This is the most direct option, taking approximately 15-20 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride Hailing services are also available at the airport. This is a convenient option, offering a fixed price and easy booking through the app.
  • Hotel Shuttle (If Available): Some hotels offer airport shuttle services. Check with Pacific Cebu Resort directly to see if they provide this service.

Tips: For the most convenient route, consider booking a ride-hailing service or taxi directly from the airport. This will ensure a smooth and hassle-free transfer to Pacific Cebu Resort.

Pacific Cebu Resort Reviews & Summary

Before booking your stay, it's always a good idea to see what other guests have to say. Hotel reviews can give you valuable insights into the overall experience. Want to know all about the hotel? Let's dive into some Pacific Cebu Resort hotel reviews!

Guests consistently rave about the friendly staff, the beautiful beachfront location, and the delicious food. The resort boasts stunning views, a variety of activities, and excellent service. One guest shared, "The staff was incredibly welcoming, and the beachfront location was simply breathtaking. We had an amazing time!"

Pacific Cebu Resort Room Types Available

Choosing the right room is essential for a comfortable and enjoyable stay. Pacific Cebu Resort offers a variety of hotel room type to suit different needs and preferences. Let's explore the different hotel bedroom types available.

  • Deluxe Room: Offers comfortable accommodations with a view of the garden or pool.
  • Premier Room: Features a spacious layout with a private balcony or terrace.
  • Ocean View Suite: Provides stunning views of the ocean, a separate living area, and luxurious amenities.
  • Family Room: Designed to accommodate families, with multiple beds and ample space.

Please note: Pet-friendly options may be available; please inquire directly with the hotel for any additional charges or requirements.

Hotel Facilities in Pacific Cebu Resort

Beyond comfortable rooms, great hotel amenities can make your stay even more enjoyable. Pacific Cebu Resort offers a range of hotel facilities designed to cater to your needs and enhance your experience.

  • Swimming Pools: Enjoy a refreshing dip in the outdoor swimming pools.
  • Fitness Center: Stay active with a workout at the hotel's fitness center.
  • Spa: Indulge in a relaxing massage or treatment at the spa.
  • Kids' Club: Keep the little ones entertained with fun activities at the kids' club.
  • Beach Access: Direct access to the beautiful Mactan Island beach.

Hotel Buffet or Restaurant/Cafe in Pacific Cebu Resort

Food is an essential part of any vacation, and Pacific Cebu Resort offers a variety of dining options to satisfy your cravings. Whether you're looking for a hotel buffet or a casual cafe, you'll find something to enjoy.

  • The Reef Restaurant: Offers a diverse menu of international and local cuisine. Price per person: ₱1,500. Opening hours: 6:00 AM - 10:00 PM.
  • The Cove Bar: Serves refreshing cocktails and light snacks with stunning ocean views. Price per person: ₱800. Opening hours: 10:00 AM - 12:00 AM.
  • Buffet Breakfast: Enjoy a delicious and varied breakfast buffet to start your day. Price per person: ₱1,000. Opening hours: 6:00 AM - 10:00 AM.

Signature Dishes: Don't miss the fresh seafood dishes and the local Filipino specialties.

Pacific Cebu Resort Airport pickups and How to Book

For a seamless arrival, consider the hotel to airport transfer options. Many hotels offer airport pick-up services, making your journey from the airport to the hotel easy. Here's what you need to know about Pacific Cebu Resort airport pickups.

Pacific Cebu Resort may offer airport pick-up services. To book, contact the hotel directly at least 24 hours in advance to arrange your transfer. This will ensure a smooth and stress-free arrival.

Nearby MRT Station & Bus Stops

While Lapu-Lapu City, Mactan Island, may not have an MRT system, getting around is still easy. Knowing the nearby bus stops can help you explore the area. Here's what you need to know about public transport near Pacific Cebu Resort.

  • Bus Stops: Local buses and jeepneys are readily available along the main roads.
  • Payment: Pay in cash when boarding the bus or jeepney.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Pacific Cebu Resort? Lapu-Lapu City, Mactan Island, offers a variety of nearby activities perfect for families. Here are some nearby sightseeing places and things to see.

  • Mactan Island Aquarium: Explore the underwater world. Distance from hotel: 5 km. Entry price: ₱300.
  • 10,000 Roses Cafe and More: Enjoy a unique dining experience with stunning views. Distance from hotel: 7 km. Entry price: Free.
  • Mactan Shrine: Visit the historical site. Distance from hotel: 8 km. Entry price: Free.
  • Nalusuan Island Marine Sanctuary: Snorkel and enjoy the marine life. Distance from hotel: 15 km. Entry price: ₱500.
  • Simala Shrine: Visit the beautiful church. Distance from hotel: 30 km. Entry price: Free.

Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Pacific Cebu Resort (Lapu-Lapu City, Mactan Island)

Exploring the local cuisine is a must when you're on vacation. There are plenty of nearby dining options to satisfy your cravings. Here are some local food eateries near Pacific Cebu Resort.

Cafes/ Restaurants:

  • Gold Mango Grill & Restaurant: Offers delicious Filipino dishes.
  • Azure Beach Club: Enjoy a beachfront dining experience.
  • Cebu White Sands at Maribago: Offers a variety of cuisines.

Local Streetfood:

  • Kinilaw: A Filipino dish made from raw fish.
  • Puso: Rice cooked in woven coconut leaves.
  • Ngohiong: A local version of spring rolls.
  • Lumpia: Fried spring rolls.
  • Balut: A developing duck embryo that is boiled and eaten from the shell.

Shopping places near Pacific Cebu Resort (Lapu-Lapu City, Mactan Island)

If you're in the mood for some retail therapy, there are several shopping places near Pacific Cebu Resort. Here are some nearby shopping mall near hotel options.

  • Gaisano Grand Mall Mactan: A local mall with various shops and restaurants.
  • The Outlets at Pueblo Verde: Offers a variety of outlet stores.
  • Marina Mall: A shopping mall with a variety of stores and dining options.

Other Places to Stay Near Pacific Cebu Resort

If you're looking for alternative accommodations, there are plenty of other places to stay near Pacific Cebu Resort. Here are some options, including luxury, four-star, and three-star hotels.

Luxury/5–6 Star Hotels Nearby:

  • Shangri-La Mactan, Cebu
  • Crimson Resort and Spa Mactan
  • Plantation Bay Resort and Spa

For 5-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Four-Star Hotels Nearby:

  • Sotogrande Hotel & Resort
  • Bluewater Maribago Beach Resort
  • EGI Club Cebu Resort

For 4-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Three-Star Hotels Nearby:

  • Goldberry Suites & Hotel - Mactan
  • Costabella Tropical Beach Hotel
  • Days Hotel by Wyndham Mactan

For 3-star:

Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel availability and Room Booking

Ready to book your stay at Pacific Cebu Resort? Finding the right hotel and securing your room is easy with Traveloka. Check hotel availability and make your hotel reservations today!

Book your stay through Traveloka for the best deals and a hassle-free booking experience. Enjoy your trip!

All facilities in Pacific Cebu Resort

Others Pacific Cebu Resort
Others

Things to Do

  • Beach umbrella
  • Outdoor pool
  • Private beach
  • Beach towel
  • Pool cabanas
  • Pool sun loungers

Sports and Recreations

  • Outdoor tennis court
  • Fitness center
  • Game room
  • Billiard
  • Tennis court

Hotel Services

  • Laundry service
  • Tours
  • Wedding service
  • Luggage storage
  • 24-hour Receptionist

Public Facilities

  • Others
  • Coffee shop
  • Restaurant
  • Safety deposit box

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast

General

  • Smoking area
  • Parking
  • Terrace

Family-friendly Facilities

  • Kids club

Accessibilty

  • Accessible parking

Business Facilities

  • Meeting rooms

Nearby Facilities

  • Souvenir shop

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

In-room Facilities

  • TV

Accommodation Policy & General Information in Pacific Cebu Resort

Important Note
  • Fee for continental breakfast: approximately PHP 600 for adults and PHP 600 for children
  • Airport shuttle fee: PHP 900 per vehicle (one-way)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: PHP 2000 per accommodation, per night
  • A damage deposit of PHP 2000 will be collected before check-in.

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, mobile payments, and cash
  • Mobile payment options include: GCash
  • This property does not permit cooking on the premises.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Pacific Cebu Resort
135
Number of floors in Pacific Cebu Resort
1
Another facilities in Pacific Cebu Resort
Beach umbrella, Outdoor pool, Private beach, Beach towel, Pool cabanas

Frequently asked question in Pacific Cebu Resort

What are available facilities at Pacific Cebu Resort?
There are top facilites at Pacific Cebu Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Pacific Cebu Resort?
The standard check-in time at Pacific Cebu Resort is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Pacific Cebu Resort provide breakfast?
Yes, Pacific Cebu Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Pacific Cebu Resort?
Pacific Cebu Resort is a 3.5-star hotel.
How many floors does Pacific Cebu Resort have?
Pacific Cebu Resort has 1 floors.
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More Reviews from Other Guests in Pacific Cebu Resort

Overall Ratings & Reviews Pacific Cebu Resort

Traveloka (54)
Other sources (550)
6.8
Pleasant
From 550 reviews
Cleanliness

7.0

Room Comfort

6.8

Location

4.8

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pacific Cebu Resort

Number of reviews per page
20
40
Top reviews
sayed
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nicr
steven
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Its a great place to stay. My third time there. This time I opted for room on the water. Beautiful view. It would be nice to see an updated Gym and pool table. Breakfast buffet was good, but not as good as the first time. Dinner Restaurant is Great. I'd stay again.
zvonimir
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

hotel is to far and no taxis wanted to come the food at the restaurant was to expensive nothing less then 400 peso for food you can get for 200 peso out side and you could not bring any food from outside other wise why will charge you big construction on all sides of the hotel on the hotels.com it says $2000 peso per booking but when i checked in they took $2000 peso per night so had to give $6000 peso lucky was not staying for a week when i asked them about they said new policy
Read More
steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Been there twice. The restaurant as well as the general service is excellent.
Keith
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

The showers were cold. The rooms had a lot of bugs in them. The breakfast was not good. The overall appearance of the resort was very poor. The water out of the towel was reddish brown Cost of drinks were very high
eugene
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

great resort
Fern
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

The best restaurant and waiter/waitress are so polite clean and good customer service
David
8.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Our stay didn’t start well. We tried to contact the resort to say we would be checking in late, but no one answered at the number listed on Hotels.com. A Filipino friend was able to contact them through Facebook messenger. We learned they had no record of our reservation. I used the chat feature on Hotels.com app to find out what we should do. They were also unable to contact the property. I then spoke to the reservation support person who gave us some options. One was to pay the price of the reservation and they would book another place. I didn’t like this option because we couldn’t check the possible places because I only had my phone and I was busy chatting with the online support. We decided to go to the resort and see what we could work out. We were able to get the room we had booked at the price we wanted. The resort is understaffed, but the staff they do have is friendly and helpful. The place looks like it is still trying to recover from a major typhoon from a few years ago. Our first room was deluxe garden view. There were a few problems: no towels, tv remote didn’t work, the bathtub wouldn’t hold water because of a bad stopper, the bulb on the veranda was burnt out. We called the front desk and things were fixed quickly. The next day we moved to an ocean view room. It was much nicer and it turned out to be a free upgrade. The infinity pool is very nice. This could be a very good resort if the company has the resources to get everything fixed.
Read More
JERALYN
2.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

The property needs better customer service. I booked for my daughter who is currently on her summer vacation. She was with her cousins, so we booked additional rooms because the resort refused them to walk around or even check out the place. Even if they walk to the side of the swimming pool, someone will follow them and bring a piece of paper to try to collect payments. The resort collected other fees upon checkout, saying it was for an upgrade. Please stay away from this resort. They're ripped off. The resort itself is terrible—tiny swimming pool and bugs all over.
Read More
Harmilieza
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

We chose family suite, the couch soo dirty, there' a terrace but wont provide tables and chairs if u want room service..i've stayed here before no improvement sa room, locks and the breakfast food, what happened, no longer buffet?!!..ok lang ala carte but longganisa of jollibbee is much yummier than what they served...never ever will i come.back to that resort!!!
Read More
Jondee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Will definitely go back
Jondee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Will definitely go back
Mary Anne
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 204 week(s) ago

Expedia Group verified review

May we request for rebooking of our schedule. When we arrived at the resort on December 20, 2021 at 11pm due to 3x delayed of air flight it is not operational. The resort has no prior notice or advise that they were not operating due to typhhon affected. Hoping that Expedia could help us to rebook our schedule since it was not use and it is paid already.
Read More
Peter Van
8.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

I am very satisfied with how friendly and courteous the staff members are but I am not happy with the room condition. The air conditioning was so bad. I did ask for electric fan but they do not have any and ended up not having a good night sleep. The bathroom drain are clogged too causing the water to flood the floor and bathtub. Food was great, simple yet tasty.
Read More
Dennis Jr
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

The surroundings is very dirty and untidy. The bed linens and towels looks very old and dirty. Breakfast choices in the buffet must be improved including hygiene. Staff must be trained in terms of customer service and attention to details.
Arnel
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

First of all I have 2 room for three days, I was so disappointed for what I paid, my reservation was in each room one double , and one twin, which what I paid online, when I checked in was given me two twin, of course I did complain to receptionist, and she said no available room, to be given to me, this is a big mistake, every day I ask for towel hand towels coffee some creamers some towels are brown colors already means too old, that’s why I ask again sometimes, Room service are very poor, this all my experience on this hotel,
Read More
Verified traveler
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

BEWARE AND BE CAREFUL WITH THIS RESORT FOR CHARGING ITEMS YOU DID NOT CONSUME. I AM A DISGRUNTLED CUSTOMER. IT STARTED WITH WAITING FOR OVER 2 HOURS FOR OUR ROOM TO BE AVAILABLE. NEXT DAY WHEN CHECKING OUT THEY CHARGED US FOR A BOTTLED WATER WE NEVER TOOK AND WHEN WAITING FOR THEM TO SORT OUT, I DECIDED TO PAY IT AS WE STILL HAVE A LONG TRIP AHEAD OF US UNTIL THE WOMAN SAID WE BETTER JUST PAY FOR IT. THIS MADE ME MAD THAT I REFUSE TO PAY INSTEAD. A GOOD MAN AT RECEPTION, WHO SERVED US THE DAY BEFORE, ADVISED THE WOMAN AT RECEPTION TO DISREGARD THE CHARGE. THERE ARE A LOT OF GOOD ACCOMMODATIONS IN THE AFEA. STAY AWAY FROM THIS RESORT 😡😡😡
Read More
Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Hotel was not exactly what was represented in the pictures online. Rooms were dated, dusty, and had unprofessional looking ad-on lighting installed. The “beach” was terrible. The water was laden with seaweed and not swim able. The staff were friendly and accommodating. If not for them, the hotel would have been a bust.
gregory
6.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

Room we stayed in was dated however hotel in general was nice, staff also didn't apply happy hour when we used the bar and we had to ask them to do this
Verified traveler
icon-Friends and Family with Partner
Friends and Family with Partner
6.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Eating out side, not good parking, hard to find, small beach
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Pacific Cebu Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Pacific Cebu Resort

Traveloka (54)
Other sources (550)
6.8
Pleasant
From 550 reviews
Cleanliness

7.0

Room Comfort

6.8

Location

4.8

Service and Facilites

7.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Pacific Cebu Resort

Number of reviews per page
20
40
Top reviews
sayed
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Nicr
steven
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 33 week(s) ago

Expedia Group verified review

Its a great place to stay. My third time there. This time I opted for room on the water. Beautiful view. It would be nice to see an updated Gym and pool table. Breakfast buffet was good, but not as good as the first time. Dinner Restaurant is Great. I'd stay again.
zvonimir
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 39 week(s) ago

Hotels.com verified review

hotel is to far and no taxis wanted to come the food at the restaurant was to expensive nothing less then 400 peso for food you can get for 200 peso out side and you could not bring any food from outside other wise why will charge you big construction on all sides of the hotel on the hotels.com it says $2000 peso per booking but when i checked in they took $2000 peso per night so had to give $6000 peso lucky was not staying for a week when i asked them about they said new policy
Read More
steven
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Been there twice. The restaurant as well as the general service is excellent.
Keith
icon-Friends and Family
Friends and Family
2.0
/10
Reviewed 65 week(s) ago

Hotels.com verified review

The showers were cold. The rooms had a lot of bugs in them. The breakfast was not good. The overall appearance of the resort was very poor. The water out of the towel was reddish brown Cost of drinks were very high
eugene
10.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

great resort
Fern
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 115 week(s) ago

Expedia Group verified review

The best restaurant and waiter/waitress are so polite clean and good customer service
David
8.0
/10
Reviewed 120 week(s) ago

Hotels.com verified review

Our stay didn’t start well. We tried to contact the resort to say we would be checking in late, but no one answered at the number listed on Hotels.com. A Filipino friend was able to contact them through Facebook messenger. We learned they had no record of our reservation. I used the chat feature on Hotels.com app to find out what we should do. They were also unable to contact the property. I then spoke to the reservation support person who gave us some options. One was to pay the price of the reservation and they would book another place. I didn’t like this option because we couldn’t check the possible places because I only had my phone and I was busy chatting with the online support. We decided to go to the resort and see what we could work out. We were able to get the room we had booked at the price we wanted. The resort is understaffed, but the staff they do have is friendly and helpful. The place looks like it is still trying to recover from a major typhoon from a few years ago. Our first room was deluxe garden view. There were a few problems: no towels, tv remote didn’t work, the bathtub wouldn’t hold water because of a bad stopper, the bulb on the veranda was burnt out. We called the front desk and things were fixed quickly. The next day we moved to an ocean view room. It was much nicer and it turned out to be a free upgrade. The infinity pool is very nice. This could be a very good resort if the company has the resources to get everything fixed.
Read More
JERALYN
2.0
/10
Reviewed 123 week(s) ago

Expedia Group verified review

The property needs better customer service. I booked for my daughter who is currently on her summer vacation. She was with her cousins, so we booked additional rooms because the resort refused them to walk around or even check out the place. Even if they walk to the side of the swimming pool, someone will follow them and bring a piece of paper to try to collect payments. The resort collected other fees upon checkout, saying it was for an upgrade. Please stay away from this resort. They're ripped off. The resort itself is terrible—tiny swimming pool and bugs all over.
Read More
Harmilieza
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

We chose family suite, the couch soo dirty, there' a terrace but wont provide tables and chairs if u want room service..i've stayed here before no improvement sa room, locks and the breakfast food, what happened, no longer buffet?!!..ok lang ala carte but longganisa of jollibbee is much yummier than what they served...never ever will i come.back to that resort!!!
Read More
Jondee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Will definitely go back
Jondee
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 180 week(s) ago

Expedia Group verified review

Will definitely go back
Mary Anne
icon-Business and Leisure with Children
Business and Leisure with Children
2.0
/10
Reviewed 204 week(s) ago

Expedia Group verified review

May we request for rebooking of our schedule. When we arrived at the resort on December 20, 2021 at 11pm due to 3x delayed of air flight it is not operational. The resort has no prior notice or advise that they were not operating due to typhhon affected. Hoping that Expedia could help us to rebook our schedule since it was not use and it is paid already.
Read More
Peter Van
8.0
/10
Reviewed 276 week(s) ago

Hotels.com verified review

I am very satisfied with how friendly and courteous the staff members are but I am not happy with the room condition. The air conditioning was so bad. I did ask for electric fan but they do not have any and ended up not having a good night sleep. The bathroom drain are clogged too causing the water to flood the floor and bathtub. Food was great, simple yet tasty.
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Dennis Jr
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Friends and Family
2.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

The surroundings is very dirty and untidy. The bed linens and towels looks very old and dirty. Breakfast choices in the buffet must be improved including hygiene. Staff must be trained in terms of customer service and attention to details.
Arnel
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Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

First of all I have 2 room for three days, I was so disappointed for what I paid, my reservation was in each room one double , and one twin, which what I paid online, when I checked in was given me two twin, of course I did complain to receptionist, and she said no available room, to be given to me, this is a big mistake, every day I ask for towel hand towels coffee some creamers some towels are brown colors already means too old, that’s why I ask again sometimes, Room service are very poor, this all my experience on this hotel,
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Verified traveler
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Friends and Family
2.0
/10
Reviewed 307 week(s) ago

Hotels.com verified review

BEWARE AND BE CAREFUL WITH THIS RESORT FOR CHARGING ITEMS YOU DID NOT CONSUME. I AM A DISGRUNTLED CUSTOMER. IT STARTED WITH WAITING FOR OVER 2 HOURS FOR OUR ROOM TO BE AVAILABLE. NEXT DAY WHEN CHECKING OUT THEY CHARGED US FOR A BOTTLED WATER WE NEVER TOOK AND WHEN WAITING FOR THEM TO SORT OUT, I DECIDED TO PAY IT AS WE STILL HAVE A LONG TRIP AHEAD OF US UNTIL THE WOMAN SAID WE BETTER JUST PAY FOR IT. THIS MADE ME MAD THAT I REFUSE TO PAY INSTEAD. A GOOD MAN AT RECEPTION, WHO SERVED US THE DAY BEFORE, ADVISED THE WOMAN AT RECEPTION TO DISREGARD THE CHARGE. THERE ARE A LOT OF GOOD ACCOMMODATIONS IN THE AFEA. STAY AWAY FROM THIS RESORT 😡😡😡
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Verified traveler
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 308 week(s) ago

Hotels.com verified review

Hotel was not exactly what was represented in the pictures online. Rooms were dated, dusty, and had unprofessional looking ad-on lighting installed. The “beach” was terrible. The water was laden with seaweed and not swim able. The staff were friendly and accommodating. If not for them, the hotel would have been a bust.
gregory
6.0
/10
Reviewed 313 week(s) ago

Hotels.com verified review

Room we stayed in was dated however hotel in general was nice, staff also didn't apply happy hour when we used the bar and we had to ask them to do this
Verified traveler
icon-Friends and Family with Partner
Friends and Family with Partner
6.0
/10
Reviewed 315 week(s) ago

Expedia Group verified review

Eating out side, not good parking, hard to find, small beach
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