The Carmen Hotel

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8.7
/10
Very Good
31 reviews
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Penafrancia Avenue, Naga City, Camarines Sur, Naga, Camarines Sur, Philippines, 4400

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The Carmen Hotel is a boutique hotel in downtown Naga that offers easy access to malls, the airport, and other must-see spots. Whether traveling for business or leisure, guests can enjoy a comfortable stay at the hotel with its elegantly designed interiors, spacious guest rooms, top-notch facilities, and excellent service.
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What's around The Carmen Hotel

Penafrancia Avenue, Naga City, Camarines Sur, Naga, Camarines Sur, Philippines, 4400
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The Carmen Hotel — 4-Star Others in Naga

Naga City, the Queen City of Bicol, offers a unique blend of spiritual significance and burgeoning urban life, making it a compelling destination for Filipino travelers seeking both reflection and exploration. Within this dynamic city, The Carmen Hotel stands as a 4-star accommodation, providing a comfortable and well-appointed base for your adventures. With 31 reviews contributing to its profile, guests have shared their experiences, highlighting the hotel's commitment to service and its convenient location.

As a 4-star property, The Carmen Hotel offers upscale comfort and premium amenities, ensuring a pleasant stay without the excessive cost often associated with luxury. This establishment is categorized as 'Others,' suggesting a unique approach to hospitality that may cater to a diverse range of traveler needs, from business to leisure. The availability of rooms here means you can plan your visit with confidence, knowing a welcoming space is ready for you.

Who Is The Carmen Hotel Perfect For?

For the discerning Filipino traveler who appreciates a balance of comfort, convenience, and value, The Carmen Hotel presents a compelling option. Its 4-star rating signifies a level of quality and service that goes beyond the basic, offering amenities that enhance your stay. Whether you are visiting Naga for religious pilgrimage, business engagements, or to explore the rich culture of the Bicol region, this hotel provides a solid foundation for your activities.

Business travelers will find the hotel's business facilities particularly useful, allowing them to stay connected and productive while away from their usual office. The proximity to key areas, combined with the hotel's own amenities, makes it an efficient choice for those on a tight schedule. After a day of meetings or site visits, the availability of a spa offers a chance to unwind and rejuvenate, a thoughtful touch for those who need to de-stress.

Leisure travelers and families exploring Naga will appreciate the hotel's location within the entertainment center area, offering easy access to dining and recreational options. The comfortable rooms and the availability of a restaurant on-site mean that convenience is prioritized. This makes The Carmen Hotel a suitable choice for those who want to maximize their exploration time in Naga without sacrificing comfort or access to essential services.

Location and How to Get to The Carmen Hotel

Address and Getting There

The Carmen Hotel is situated at Penafrancia Avenue, Naga City, Camarines Sur, Philippines, 4400. This address places it within the Naga, Camarines Sur province, a region known for its vibrant culture and religious significance. The neighborhood is described as being around the entertainment center, suggesting that dining, shopping, and leisure activities are readily accessible from your accommodation, making it easy to explore the city's offerings.

Navigating to The Carmen Hotel is straightforward, especially if you are arriving by air. The nearest major airport is Naga Airport (WNP), though flights are less frequent. For more options, travelers often fly into Legazpi Airport (LGP) or Manila's Ninoy Aquino International Airport (NAIA) and then take a bus or van to Naga. If you're flying into Manila, you can easily book flight tickets on Traveloka to find the most convenient schedules and fares.

From the airport or bus terminal in Naga, taxis and ride-sharing services are available to take you directly to the hotel. The drive from the city center is typically short, especially given the hotel's location on Penafrancia Avenue. For those driving, ample parking facilities are usually available, ensuring a hassle-free arrival. The hotel's position within the city makes it a central point for exploring both local attractions and the wider Camarines Sur province.

What's Around The Carmen Hotel — Nearby Attractions and Places

Just a short walk from The Carmen Hotel, at 180 meters, you'll find Porta Mariae. This significant landmark is a popular destination for pilgrims and tourists alike, offering a serene space for reflection and prayer. Its proximity means you can easily incorporate a visit into your daily itinerary, perhaps as a quiet start to your morning or a peaceful end to your day of sightseeing.

For any medical needs, the Bicol Medical Center (BMC) is located 1.23 km away. While not a tourist attraction, its presence offers peace of mind for travelers, knowing that a major healthcare facility is within easy reach. This distance is manageable by a short taxi or tricycle ride, ensuring prompt access if required.

A mere 125 meters from the hotel is the Archbishop's Palace. This historical and religious site is an important part of Naga's heritage. Visitors can appreciate the architecture and the spiritual atmosphere. Its close proximity makes it an effortless addition to any walking tour of the city's key religious and historical points of interest, allowing you to absorb the local culture with ease.

The Naga Metropolitan Cathedral, a significant religious edifice, is also very close, situated just 213 meters away. This grand cathedral is a central hub for religious activities in the region and a beautiful example of ecclesiastical architecture. You can easily book attraction tours or simply visit to admire its structure and soak in the spiritual ambiance of Naga City.

Facilities and Amenities at The Carmen Hotel — What to Expect

Highlights You'll Love

The Carmen Hotel features a restaurant, providing a convenient dining option for guests right within the premises. This means you can enjoy your meals without having to venture far, especially after a long day of travel or exploration. The restaurant likely offers a selection of local and international dishes, catering to various palates and ensuring a satisfying culinary experience during your stay.

For travelers seeking relaxation and rejuvenation, the hotel offers spa services. This amenity is a significant advantage, allowing you to unwind and de-stress. Whether you opt for a soothing massage or another therapeutic treatment, the spa provides a tranquil escape from the everyday, enhancing your overall comfort and well-being during your visit to Naga.

Business travelers will appreciate the availability of business facilities. These services are designed to support your professional needs, ensuring you can remain productive while away from home. This might include meeting rooms, printing services, or high-speed internet access, making The Carmen Hotel a practical choice for those on a business trip to Camarines Sur.

Room Comforts and Additional Services

While specific room details are not listed, as a 4-star establishment, guests can anticipate well-appointed rooms designed for comfort and convenience. Expect clean, well-maintained spaces with essential amenities to ensure a pleasant stay. The hotel's commitment to quality is reflected in its star rating, suggesting that your room will be a comfortable retreat after a day exploring Naga.

The presence of a spa at The Carmen Hotel is a notable feature, offering guests a chance to indulge in relaxation and wellness treatments. This amenity is perfect for unwinding after a day of sightseeing or business meetings. Imagine enjoying a massage that eases your muscles and calms your mind, all within the convenient setting of your hotel.

For those who need to stay connected or conduct business, the hotel provides business facilities. These services are crucial for professionals traveling for work, ensuring that you have the resources needed to manage your tasks efficiently. From meeting spaces to communication tools, these facilities support your professional commitments while you are away from your office. Ready to plan your trip? You can book hotel accommodations like The Carmen Hotel easily on Traveloka.

Check-in and Check-out Information

Upon arrival at The Carmen Hotel, you can expect the check-in process to begin from 14:00 onwards. This standard time allows the hotel staff ample opportunity to prepare your room to the highest standards after the previous guest's departure. When you arrive, have your identification and booking confirmation ready to ensure a smooth and efficient check-in experience. If you happen to arrive earlier, the hotel may be able to store your luggage while you explore the surrounding area.

Should your travel plans involve an early arrival, it's always a good idea to contact the hotel in advance to inquire about the possibility of an early check-in. While not always guaranteed, some hotels can accommodate early arrivals if rooms are available. This proactive approach can help you settle in sooner and start enjoying your Naga City visit without delay. The hotel's location near the entertainment center means there are plenty of places to explore while you wait.

For your departure, the check-out time at The Carmen Hotel is before 12:00. This allows the hotel to prepare the rooms for incoming guests. If you have a later flight or bus schedule, you can inquire about late check-out options, though these may incur an additional fee. Alternatively, the hotel can usually store your luggage securely after check-out, giving you the freedom to continue sightseeing or enjoy a final meal in Naga without being burdened by your bags.

Your Travel Guide to Naga as a Filipino Traveler

How to Get to Naga from Manila and Major Philippine Cities

Traveling to Naga City from Manila is a popular route for many Filipino travelers, and you have several convenient options. The quickest way is by air. Several airlines operate flights from Manila (MNL) to Naga Airport (WNP), with travel time being approximately 1 hour and 15 minutes. Fares can vary, but booking in advance through Traveloka can help you secure competitive prices. You can book flight tickets easily on the platform.

For those who prefer a more scenic and budget-friendly journey, bus travel is a common choice. Numerous bus companies offer direct routes from major terminals in Metro Manila (like Cubao and Pasay) to Naga City. The trip typically takes around 8 to 10 hours, depending on traffic and stops. Overnight buses are a great option, allowing you to travel while you sleep and arrive in Naga in the morning, ready to explore.

Driving your own vehicle is also an option, offering flexibility and the chance to stop at various points along the way. The journey from Manila to Naga is approximately 480 kilometers and can take around 9 to 11 hours via the Pan-Philippine Highway. This route allows you to experience the diverse landscapes of Luzon firsthand. Whichever method you choose, planning your transport in advance ensures a smoother start to your Naga adventure.

Best Time to Visit Naga

Naga City experiences a tropical climate, with generally warm temperatures throughout the year. The dry season, typically from November to May, is considered the most favorable time for visitors. During these months, you can expect less rainfall, making it ideal for outdoor activities, exploring the city's attractions, and enjoying the local festivals. The weather is generally pleasant, with average temperatures ranging from 25 to 32 degrees Celsius.

The wet season runs from June to October, characterized by more frequent rainfall and the possibility of typhoons, especially during the peak months of July to September. While this period might see fewer tourists and potentially lower accommodation prices, it's advisable to monitor weather forecasts closely if you plan to visit during these months. Traveling during the shoulder months of November or May can offer a good balance of pleasant weather and fewer crowds.

For those interested in experiencing Naga's rich cultural and religious heritage, timing your visit to coincide with major festivals can be particularly rewarding. The Penafrancia Festival in September is one of the most significant religious events in the Philippines, drawing huge crowds. If you plan to attend, booking your accommodation and transport well in advance is crucial due to high demand.

Food and Dining Near Naga — What Filipino Travelers Must Try

When in Naga, indulging in the local Bicolano cuisine is an absolute delight for any Filipino traveler. One of the most iconic dishes you must try is Bicol Express. This flavorful stew features pork, shrimp paste (bagoong), and a generous amount of chilies and coconut milk, offering a spicy and creamy profile that is uniquely Bicolano. You can find authentic Bicol Express in many local eateries and restaurants throughout the city.

Another must-try is Laing, a dish made from dried taro leaves, coconut milk, and chilies. It's often cooked with small pieces of fish or pork, resulting in a rich, savory, and slightly spicy flavor. The texture is soft and tender, making it a comforting and delicious accompaniment to rice. Many local carinderias and restaurants serve this traditional dish, often prepared using age-old family recipes.

For those with a sweet tooth, try the Pili nut candies and pastries. Pili nuts are a local delicacy, known for their rich, buttery flavor. They are often candied or used in various desserts and baked goods. You can find these treats in local markets and specialty shops, making them perfect souvenirs or a delightful snack to enjoy during your explorations. Don't forget to sample some fresh seafood, as Camarines Sur is a coastal province, offering a variety of delicious ocean catches prepared in local styles.

Local Culture, Safety Tips, and Essential Apps for Naga

Naga City is known for its warm and hospitable people, deeply rooted in Catholic traditions. Respect for elders and religious sites is highly valued. When visiting churches or religious landmarks, dress modestly out of respect. Learning a few basic phrases in local dialects like Bicolano can also be appreciated by the locals, though Tagalog and English are widely understood.

Safety in Naga is generally good, but like any urban area, it's wise to be aware of your surroundings. Keep your valuables secure, especially in crowded places. Avoid walking alone in poorly lit areas late at night. For emergencies, know the local police hotline number, which can usually be found at your hotel or through a quick online search. The Bicol Medical Center is also readily accessible for any health concerns.

To enhance your travel experience, consider downloading a few essential apps. A reliable navigation app like Google Maps is indispensable for getting around the city and finding your way to attractions and dining spots. A translation app can be helpful if you encounter situations where English is not fully understood. For booking transportation and accommodation, having the Traveloka app on your phone is highly recommended for seamless planning and booking of hotels and activities.

Frequently Asked Questions About The Carmen Hotel

What are the check-in and check-out times at The Carmen Hotel?

At The Carmen Hotel, the standard check-in time begins from 14:00. This allows the hotel staff sufficient time to ensure that your room is perfectly prepared and cleaned for your arrival. It's advisable to plan your travel schedule accordingly to meet this check-in window. If you anticipate arriving earlier than 14:00, you can contact the hotel in advance to see if an early check-in is possible, though this is subject to room availability on the day of your arrival.

The check-out time at The Carmen Hotel is set before 12:00. This ensures that the housekeeping team has adequate time to prepare the room for the next guest. If you require a later check-out, it's best to inquire with the front desk upon arrival or the day before your departure. Late check-out requests are often granted based on the hotel's occupancy and may come with an additional charge. If a late check-out isn't possible, the hotel typically offers luggage storage services, allowing you to continue exploring Naga without your bags.

Does The Carmen Hotel provide breakfast?

Information regarding whether breakfast is included in the room rate at The Carmen Hotel is not explicitly detailed. As a 4-star property, it is possible that breakfast is offered, either as part of a package or as an à la carte option at their restaurant. Guests are encouraged to confirm breakfast arrangements directly with the hotel or check the specific booking details when making a reservation.

Should breakfast not be included or if you prefer to explore local culinary options, Naga City offers numerous dining establishments. You can easily find local eateries and cafes near The Carmen Hotel that serve delicious Filipino breakfast dishes. Exploring these nearby spots can be a great way to experience the local flavors and start your day with authentic Bicolano cuisine. The hotel's location near the entertainment center suggests a variety of breakfast choices are within easy reach.

How do I book The Carmen Hotel on Traveloka?

Booking your stay at The Carmen Hotel on Traveloka is a straightforward process designed for your convenience. Simply navigate to the Traveloka website or open the mobile app and search for "The Carmen Hotel" in Naga City. You will see the hotel's listing, including room availability, prices, and amenities. Select your desired dates and room type to proceed with the booking.

Once you have chosen your room, you will be guided through the payment process. Traveloka offers a variety of secure payment options tailored for Filipino travelers, including credit/debit cards, bank transfers, and e-wallets like GCash and Maya. After completing the payment, you will receive a confirmation email with all your booking details. It's that easy to book hotel accommodations and secure your spot at The Carmen Hotel.

What are the best attractions near The Carmen Hotel?

The Carmen Hotel's location provides convenient access to several key attractions in Naga City. Porta Mariae is just 180 meters away, offering a peaceful spiritual site. The Archbishop's Palace is even closer, at 125 meters, allowing for a quick visit to this historical landmark. The prominent Naga Metropolitan Cathedral is also within easy walking distance, situated only 213 meters from the hotel.

These nearby religious and historical sites are central to Naga's identity and offer a glimpse into the city's rich heritage. You can easily plan a walking tour to cover these spots, starting your day with a visit to the Cathedral, followed by the Archbishop's Palace, and then finding tranquility at Porta Mariae. For a more comprehensive exploration of the region's offerings, consider using Traveloka to book attraction tickets or tours that might extend beyond the immediate vicinity of the hotel.

Is The Carmen Hotel good value for Filipino travelers?

Considering its 4-star rating, The Carmen Hotel offers a strong proposition for value-conscious Filipino travelers seeking upscale comfort without the premium price tag. The hotel provides a range of facilities, including a restaurant, spa, and business facilities, which enhance the overall guest experience. These amenities contribute significantly to the perceived value, offering convenience and opportunities for relaxation and productivity during your stay.

The fact that The Carmen Hotel has garnered 31 reviews indicates a level of guest engagement and provides a basis for understanding its performance and value. Positive reviews often highlight aspects like good service, comfortable accommodations, and a convenient location, all of which contribute to a traveler feeling they have received good value for their money. Its placement within the entertainment center area further adds to its appeal, offering easy access to dining and leisure activities, thus maximizing the utility of your travel budget.

Why Book on Traveloka?

Choosing Traveloka for your accommodation needs in Naga City, particularly when booking The Carmen Hotel, ensures a seamless and rewarding travel planning experience. We understand the diverse needs of Filipino travelers, offering a platform that is both user-friendly and comprehensive. Our commitment is to provide you with the best options, whether you're looking for a specific hotel like The Carmen Hotel or searching for a cheap hotel that fits your budget.

Our platform aggregates thousands of hotels across the Philippines and beyond, giving you an extensive selection to compare. This wide reach means you can easily find suitable places to stay in Naga or any other destination you plan to visit. By comparing options side-by-side on Traveloka, you can make informed decisions based on price, amenities, location, and guest reviews, ensuring you find the perfect match for your trip.

We are dedicated to making travel accessible and convenient for everyone. This includes offering a variety of booking options and ensuring that you can find great deals and promotions regularly. Our goal is to empower you to explore more, whether it's a weekend trip to Naga or a longer vacation, by simplifying the booking process and providing reliable service every step of the way.

Flexible Payment Options Made for Filipinos

Understanding the varied payment preferences of Filipino travelers, Traveloka offers a robust selection of flexible payment methods. You can easily complete your booking for The Carmen Hotel using popular e-wallets such as GCash and Maya, providing a quick and secure transaction. This convenience is especially valuable for those who prefer digital payments and want to avoid traditional banking processes.

For those who prefer traditional banking, Traveloka supports direct bank transfers and payments via credit or debit cards from major networks. This ensures that whether you bank with BPI, BDO, Metrobank, or other institutions, you have a reliable way to pay for your bookings. The platform is designed to be inclusive, catering to a wide spectrum of financial habits and preferences across the Philippines.

Furthermore, Traveloka PayLater offers a buy-now-pay-later option, allowing you to secure your bookings for hotels like The Carmen Hotel and pay for them in installments. This feature is particularly beneficial for managing your travel budget, enabling you to plan your trips even when immediate full payment might be a challenge. This flexibility empowers you to book your desired accommodation with greater ease and financial control.

Earn Rewards Every Time You Book

Every booking you make on Traveloka, including your stay at The Carmen Hotel, contributes to your Traveloka Points balance. These points are our way of rewarding your loyalty and encouraging you to explore more of the Philippines and beyond. Accumulating points is simple – just complete your bookings through the platform, and the points will be credited to your account automatically.

The beauty of Traveloka Points lies in their versatility. You can redeem them for discounts on future bookings, whether it's for hotels, flights, or attractions. Imagine using your accumulated points to get a significant reduction on your next hotel stay in Naga or on a flight to another exciting destination. This creates a continuous cycle of savings and exploration, making your travel aspirations more attainable.

By consistently booking through Traveloka, you not only secure great deals but also build up a valuable reward balance that can be used across our extensive network of services. This makes every trip more economical and enjoyable, connecting your current travel experiences with future adventures. Start earning today and make your next journey even more rewarding.

Book The Carmen Hotel on Traveloka Today

The Carmen Hotel in Naga City offers a compelling blend of 4-star comfort, convenient amenities, and a prime location within the city's entertainment hub. With its restaurant, spa, and business facilities, it caters to a wide range of traveler needs, ensuring a pleasant and productive stay. Its proximity to key landmarks like the Naga Metropolitan Cathedral and Archbishop's Palace makes it an ideal base for exploring the cultural and spiritual heart of Camarines Sur.

For Filipino travelers seeking a well-rounded accommodation experience that balances quality with value, The Carmen Hotel presents an excellent choice. Its 31 guest reviews suggest a consistent level of satisfaction among visitors. Ready to plan your visit to Naga? You can easily secure your accommodation by choosing to The Carmen Hotel on Traveloka today and take advantage of our flexible payment options and rewards program.

All facilities in The Carmen Hotel

Others The Carmen Hotel
Others

Things to Do

  • Spa

Public Facilities

  • Restaurant

Business Facilities

  • Business facilities

Accommodation Policy & General Information in The Carmen Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Restaurant
Check-In / Check-Out Time
From 14:00 - to 12:00
Another facilities in The Carmen Hotel
Spa, Business facilities

Frequently asked question in The Carmen Hotel

What are available facilities at The Carmen Hotel?
There are top facilites at The Carmen Hotel such as Restaurant. (some may require extra charges)
What is normal check-in & check-out time at The Carmen Hotel?
The standard check-in time at The Carmen Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
What is the star rating of The Carmen Hotel?
The Carmen Hotel is a 4.0-star hotel.
What do past guests say about The Carmen Hotel?
The Carmen Hotel is well-known for its Location, Service and Facilites, Cleanliness, as reviewed by verified Traveloka guests.

More Reviews from Other Guests in The Carmen Hotel

8.7
Very Good
From 31 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.2

Service and Facilites

9.1

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Traveler Reviews The Carmen Hotel

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40
Customer reviews
Mary a. m. B.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 343 week(s) ago
Overall it was a nice experience. Location is very accessible. Staff are very accommodating to our requests. Although one area for improvement is their towels, linens and curtains. You can easily spot dirt from curtains and even the bedsheets. Towels were not hotel quality (looks worn out due to color and roughness). Given the impression they project, these “small” details can make or break the guests impressions.
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Sheila B.
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 351 week(s) ago
It took the staff an hour and 20 minutes to give me my room. I complained and told us that they only had one housekeeping to do the cleaning. I need to follow-up several times for me to get my room. They upgraded me though, but I think it was not a good answer that they only had one housekeeping and that because I only booked 30 minutes ago. They should be prepared for the incoming guests at 2pm don’t they? And the people in the front desk should smile more often. Kudos to the restaurant staff though they were accommodating and very friendly.
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Mayrijhou P. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 365 week(s) ago
We had an amazing experience with Carmen hotel, the room is very clean and spacious..The facilities are good and working..We had a good sleep because of their soft & comfortable bedding.. We also enjoyed the free breakfast at Baba resto. We are really happy spending our staycation here..see you carmen hotel on our next stay..😊 -
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Racquel L.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 398 week(s) ago
Great service! Friendly and always smiling staff. Great food! The smell of the hotel!
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Blesilda E.
icon-Family
Family
icon-origin-TRAVELOKA
6.8
/10
Reviewed 404 week(s) ago
This was our second time to stay in the Carmen and not everything is good. Well, the room is clean and the service and the food is awesome. Keep it up guys :) But we weren't happy with the beddings/linens. They are old and looked dirty (check pictures). Also, there isn't a place where we could hang our wet towels. I refused to keep it inside the bathroom because wet towels could trap bad smells inside the bathroom most of the time. I also noticed that some areas and furniture in the lobby (not all) has become somewhat like a dirt trap. I happened to stay in the lobby for a while waiting for my husband and noticed - please try sitting down in the couch next to the Baba door and try staring at the table and the upper portion of the main door. You will understand what I mean.
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Toni A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.1
/10
Reviewed 405 week(s) ago
Shower sink is not working though the response was prompt. No dental kit provided upon arrival we need to call the service personnel to request for one. I wish a happy birthday to me.😞
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Ana B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 410 week(s) ago
Wow! Just wow! I never knew I would find this hotel in the heart of Naga. I was out on business travel and was able to squeeze in a great family outing. This hotel is living up to their reviews, rate and name. First, staffs are all accommodating and polite. Second, the room is very spacious, clean bed and nice interior design. Third, the pool temperature is great for the cool weather. The kids enjoyed this the most! Forth, the food. I will really give emphasis to the buffet breakfast. I got a very great deal so I did not expect the buffet breakfast. With that deal in mind, I would say that the food really make our stay! Thank you to all the staffs of The Carmen Hotel from Guard to Chef and to the management. Please keep growing. We will comeback.
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Cherie D.
icon-Family
Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 437 week(s) ago
We had a great stay in this hotel. Kudos to all the staffs specially "Ace" who assisted us in all our needs. To housekeeping who are so prompt in all our request. Will surely recommend this hotel and be back again.
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Cherie D.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 439 week(s) ago
All the staff from front desk, housekeeping, waiters were all warm and accommodating. Rooms are spacious and clean except for the toilet bowl (yellowish, lots of stain). Overall we enjoyed our stay.
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Roselyn I.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 441 week(s) ago
Great experienced. Will spend another vacation with my family.
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Tin A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 445 week(s) ago
Great experience. Clean. Food’s ok. Superb
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Michael S. I.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 446 week(s) ago
I enjoyed my stay at The Carmen Hotel. The room is spacious and cozy and they have very comfortable bed and pillows. There's also a gym which I really like so I can still workout even on a vacation. I was also able to relax by taking a dip to the hotel's swimming pool. The hotel staffs are also warm, welcoming and helpful. Great location too!
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Mae A. A. P.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 457 week(s) ago
Had a wonderful time. Although hope the pool could be cleaned as we saw bugs in the pool.
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Others 4 The Carmen Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.7
Very Good
From 31 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

9.2

Service and Facilites

9.1

Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Carmen Hotel

Number of reviews per page
20
40
Customer reviews
Mary a. m. B.
icon-Family
Family
icon-origin-TRAVELOKA
9.0
/10
Reviewed 343 week(s) ago
Overall it was a nice experience. Location is very accessible. Staff are very accommodating to our requests. Although one area for improvement is their towels, linens and curtains. You can easily spot dirt from curtains and even the bedsheets. Towels were not hotel quality (looks worn out due to color and roughness). Given the impression they project, these “small” details can make or break the guests impressions.
Read More
Find this review helpful?
Sheila B.
icon-Family
Family
icon-origin-TRAVELOKA
6.1
/10
Reviewed 351 week(s) ago
It took the staff an hour and 20 minutes to give me my room. I complained and told us that they only had one housekeeping to do the cleaning. I need to follow-up several times for me to get my room. They upgraded me though, but I think it was not a good answer that they only had one housekeeping and that because I only booked 30 minutes ago. They should be prepared for the incoming guests at 2pm don’t they? And the people in the front desk should smile more often. Kudos to the restaurant staff though they were accommodating and very friendly.
Read More
Find this review helpful?
Mayrijhou P. T.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 365 week(s) ago
We had an amazing experience with Carmen hotel, the room is very clean and spacious..The facilities are good and working..We had a good sleep because of their soft & comfortable bedding.. We also enjoyed the free breakfast at Baba resto. We are really happy spending our staycation here..see you carmen hotel on our next stay..😊 -
Read More
Find this review helpful?
Racquel L.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 398 week(s) ago
Great service! Friendly and always smiling staff. Great food! The smell of the hotel!
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See original
Find this review helpful?
Blesilda E.
icon-Family
Family
icon-origin-TRAVELOKA
6.8
/10
Reviewed 404 week(s) ago
This was our second time to stay in the Carmen and not everything is good. Well, the room is clean and the service and the food is awesome. Keep it up guys :) But we weren't happy with the beddings/linens. They are old and looked dirty (check pictures). Also, there isn't a place where we could hang our wet towels. I refused to keep it inside the bathroom because wet towels could trap bad smells inside the bathroom most of the time. I also noticed that some areas and furniture in the lobby (not all) has become somewhat like a dirt trap. I happened to stay in the lobby for a while waiting for my husband and noticed - please try sitting down in the couch next to the Baba door and try staring at the table and the upper portion of the main door. You will understand what I mean.
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Toni A.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
6.1
/10
Reviewed 405 week(s) ago
Shower sink is not working though the response was prompt. No dental kit provided upon arrival we need to call the service personnel to request for one. I wish a happy birthday to me.😞
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Ana B.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 410 week(s) ago
Wow! Just wow! I never knew I would find this hotel in the heart of Naga. I was out on business travel and was able to squeeze in a great family outing. This hotel is living up to their reviews, rate and name. First, staffs are all accommodating and polite. Second, the room is very spacious, clean bed and nice interior design. Third, the pool temperature is great for the cool weather. The kids enjoyed this the most! Forth, the food. I will really give emphasis to the buffet breakfast. I got a very great deal so I did not expect the buffet breakfast. With that deal in mind, I would say that the food really make our stay! Thank you to all the staffs of The Carmen Hotel from Guard to Chef and to the management. Please keep growing. We will comeback.
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Cherie D.
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Family
icon-origin-TRAVELOKA
9.1
/10
Reviewed 437 week(s) ago
We had a great stay in this hotel. Kudos to all the staffs specially "Ace" who assisted us in all our needs. To housekeeping who are so prompt in all our request. Will surely recommend this hotel and be back again.
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Cherie D.
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Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 439 week(s) ago
All the staff from front desk, housekeeping, waiters were all warm and accommodating. Rooms are spacious and clean except for the toilet bowl (yellowish, lots of stain). Overall we enjoyed our stay.
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Roselyn I.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 441 week(s) ago
Great experienced. Will spend another vacation with my family.
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Tin A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 445 week(s) ago
Great experience. Clean. Food’s ok. Superb
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Michael S. I.
icon-Backpacking
Backpacking
icon-origin-TRAVELOKA
9.7
/10
Reviewed 446 week(s) ago
I enjoyed my stay at The Carmen Hotel. The room is spacious and cozy and they have very comfortable bed and pillows. There's also a gym which I really like so I can still workout even on a vacation. I was also able to relax by taking a dip to the hotel's swimming pool. The hotel staffs are also warm, welcoming and helpful. Great location too!
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Mae A. A. P.
icon-Family
Family
icon-origin-TRAVELOKA
9.7
/10
Reviewed 457 week(s) ago
Had a wonderful time. Although hope the pool could be cleaned as we saw bugs in the pool.
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