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  1. Hotels
  2. Philippines(8,148 Hotels)
  3. Camarines Sur(59 Hotels)
  4. Naga(31 Hotels)
  5. The Carmen Hotel

The Carmen Hotel

Hotels
Peñafrancia Avenue , Naga, Camarines Sur, Philippines, 4400
EXTERIOR_BUILDING The Carmen Hotel
BEDROOM The Carmen Hotel
BEDROOM The Carmen Hotel
BATHROOM The Carmen Hotel
BEDROOM The Carmen Hotel
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Traveloka
8.7 Impressive

From 31 reviews

Facilities
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Review by Traveloka users

Based on 31 reviews

8.7
Impressive
Fantastic
14
Very Good
12
Satisfying
3
Average
2
Poor
0
Cleanliness
Comfort
Meal
Location
Service
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Ma
Mary a. m. B.
3 Reviews
9.0
/ 10
9.0
05 Nov 2019
Family vacation
Overall it was a nice experience. Location is very accessible. Staff are very accommodating to our requests. Although one area for improvement is their towels, linens and curtains. You can easily spot dirt from curtains and even the bedsheets. Towels were not hotel quality (looks worn out due to color and roughness). Given the impression they project, these “small” details can make or break the guests impressions.

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SB
Sheila B.
5 Reviews
6.1
/ 10
6.1
09 Sep 2019
Family vacation
It took the staff an hour and 20 minutes to give me my room. I complained and told us that they only had one housekeeping to do the cleaning. I need to follow-up several times for me to get my room. They upgraded me though, but I think it was not a good answer that they only had one housekeeping and that because I only booked 30 minutes ago. They should be prepared for the incoming guests at 2pm don’t they? And the people in the front desk should smile more often. Kudos to the restaurant staff though they were accommodating and very friendly.

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MP
Mayrijhou P. T.
1 Reviews
8.5
/ 10
8.5
06 Jun 2019
We had an amazing experience with Carmen hotel, the room is very clean and spacious..The facilities are good and working..We had a good sleep because of their soft & comfortable bedding.. We also enjoyed the free breakfast at Baba resto. We are really happy spending our staycation here..see you carmen hotel on our next stay..😊 -

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BE
Blesilda E.
7 Reviews
6.8
/ 10
6.8
04 Sep 2018
Family vacation
This was our second time to stay in the Carmen and not everything is good. Well, the room is clean and the service and the food is awesome. Keep it up guys :) But we weren't happy with the beddings/linens. They are old and looked dirty (check pictures). Also, there isn't a place where we could hang our wet towels. I refused to keep it inside the bathroom because wet towels could trap bad smells inside the bathroom most of the time. I also noticed that some areas and furniture in the lobby (not all) has become somewhat like a dirt trap. I happened to stay in the lobby for a while waiting for my husband and noticed - please try sitting down in the couch next to the Baba door and try staring at the table and the upper portion of the main door. You will understand what I mean.

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TA
Toni A.
2 Reviews
6.1
/ 10
6.1
27 Aug 2018
Backpacking
Shower sink is not working though the response was prompt. No dental kit provided upon arrival we need to call the service personnel to request for one. I wish a happy birthday to me.😞

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AB
Ana B.
1 Reviews
10
/ 10
10
26 Jul 2018
Business travel
Wow! Just wow! I never knew I would find this hotel in the heart of Naga. I was out on business travel and was able to squeeze in a great family outing. This hotel is living up to their reviews, rate and name. First, staffs are all accommodating and polite. Second, the room is very spacious, clean bed and nice interior design. Third, the pool temperature is great for the cool weather. The kids enjoyed this the most! Forth, the food. I will really give emphasis to the buffet breakfast. I got a very great deal so I did not expect the buffet breakfast. With that deal in mind, I would say that the food really make our stay! Thank you to all the staffs of The Carmen Hotel from Guard to Chef and to the management. Please keep growing. We will comeback.

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CD
Cherie D.
5 Reviews
9.1
/ 10
9.1
18 Jan 2018
Family vacation
We had a great stay in this hotel. Kudos to all the staffs specially "Ace" who assisted us in all our needs. To housekeeping who are so prompt in all our request. Will surely recommend this hotel and be back again.

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CD
Cherie D.
5 Reviews
9.7
/ 10
9.7
03 Jan 2018
Family vacation
All the staff from front desk, housekeeping, waiters were all warm and accommodating. Rooms are spacious and clean except for the toilet bowl (yellowish, lots of stain). Overall we enjoyed our stay.

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RI
Roselyn I.
1 Reviews
9.7
/ 10
9.7
18 Dec 2017
Business travel
Great experienced. Will spend another vacation with my family.

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TA
Tin A.
2 Reviews
10
/ 10
10
20 Nov 2017
Business travel
Great experience. Clean. Food’s ok. Superb

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The hotel is currently undergoing renovation works from 2019-08-01 to 2019-09-15

Hotel Description
Check-in and Check-out Time

Check-in: From 14:00
Check-out: Before 12:00


The Carmen Hotel is a boutique hotel in downtown Naga that offers easy access to malls, the airport, and other must-see spots. Whether traveling for business or leisure, guests can enjoy a comfortable stay at the hotel with its elegantly designed interiors, spacious guest rooms, top-notch facilities, and excellent service.

The hotel has fully furnished air-conditioned Superior, Deluxe, and Suite rooms. All 45 guest rooms are equipped with a wide screen LED cable TV, telephone, minibar, electric kettle, and hair dryer. For storage of guests’ valuables such as gadgets and jewelry, an electronic safety deposit box is provided in each room. Every room has a private bathroom complete with towels and branded toiletries.

Concierge and a 24-hour front desk are available to assist with guests’ needs. The hotel is equipped with accessible facilities for PWDs. Laundry service, a restaurant, and business facilities are also available on site. Guests can have access to free WiFi in the hotel’s common areas. Breakfast buffet is served daily at the hotel.

While staying at the hotel, guests can enjoy swimming at the outdoor pool and work out at the hotel’s fitness center. Beauty salons, grocery stores, and shops are within the area as well.

Located in Peñafrancia Avenue, The Carmen Hotel is near SM City Naga, Robinsons Place Naga, and Naga City Ecology Park. Naga Metropolitan Cathedral is only 0.26 kilometers away while the Basilica of Our Lady of Penafrancia is just 1.56 kilometers away. Bicol Medical Center is also nearby and is only 1.23 kilometers away from the hotel. Naga Airport is 10 kilometers away.
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Hotel Policy
Kindly contact hotel for Free Airport Shuttle.
The property will be renovating 4th floor rooms from 23 September 2019 until 20 November (or until further notice). Sky Lounge at the 5th Floor will still be closed due to renovation. Expect minimal noise during day time.

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Facilities
  • Public Facilities
    • Coffee shop
    • Elevator
    • Restaurant
    • Breakfast restaurant
    • Dinner restaurant
    • Lunch restaurant
    • Safety deposit box
    • WiFi in public area
  • Nearby Facilities
    • ATM/Banking
    • Beauty salon
    • Grocery
    • Hair salon
    • Laundry
    • Shops
    • Supermarket
  • Business Facilities
    • Business center
    • Conference room
    • Meeting facilities
    • Photocopier
    • Projector
  • Hotel Services
    • Concierge
    • Laundry service
    • Luggage storage
    • Newspaper in lobby
    • 24-hour Receptionist
  • Things to Do
    • Fitness center
    • Massage
    • Outdoor pool
    • Pool sun loungers
  • Food and Drinks
    • Restaurant with AC
    • Breakfast
    • Cafe
  • General
    • AC
    • Non-smoking room
    • Swimming pool
  • Accessibilty
    • Accessible bathroom
    • Accessible parking
    • Wheelchair accessible
  • Transportation
    • Area shuttle with surcharge
    • Secure parking
  • Family-friendly Facilities
    • Children pool
  • Kids and Pets
    • Highchairs
  • Connectivity
    • Free WiFi
  • Shuttle Service
    • Airport transfer
      Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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