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Overall it was a nice experience. Location is very accessible. Staff are very accommodating to our requests. Although one area for improvement is their towels, linens and curtains. You can easily spot dirt from curtains and even the bedsheets. Towels were not hotel quality (looks worn out due to color and roughness). Given the impression they project, these “small” details can make or break the guests impressions.

It took the staff an hour and 20 minutes to give me my room. I complained and told us that they only had one housekeeping to do the cleaning. I need to follow-up several times for me to get my room. They upgraded me though, but I think it was not a good answer that they only had one housekeeping and that because I only booked 30 minutes ago. They should be prepared for the incoming guests at 2pm don’t they? And the people in the front desk should smile more often. Kudos to the restaurant staff though they were accommodating and very friendly.

We had an amazing experience with Carmen hotel, the room is very clean and spacious..The facilities are good and working..We had a good sleep because of their soft & comfortable bedding.. We also enjoyed the free breakfast at Baba resto. We are really happy spending our staycation here..see you carmen hotel on our next stay..😊 -

Great service! Friendly and always smiling staff. Great food! Ang bango ng hotel!

This was our second time to stay in the Carmen and not everything is good. Well, the room is clean and the service and the food is awesome. Keep it up guys :) But we weren't happy with the beddings/linens. They are old and looked dirty (check pictures). Also, there isn't a place where we could hang our wet towels. I refused to keep it inside the bathroom because wet towels could trap bad smells inside the bathroom most of the time. I also noticed that some areas and furniture in the lobby (not all) has become somewhat like a dirt trap. I happened to stay in the lobby for a while waiting for my husband and noticed - please try sitting down in the couch next to the Baba door and try staring at the table and the upper portion of the main door. You will understand what I mean.

Shower sink is not working though the response was prompt. No dental kit provided upon arrival we need to call the service personnel to request for one. I wish a happy birthday to me.😞

Wow! Just wow! I never knew I would find this hotel in the heart of Naga. I was out on business travel and was able to squeeze in a great family outing. This hotel is living up to their reviews, rate and name. First, staffs are all accommodating and polite. Second, the room is very spacious, clean bed and nice interior design. Third, the pool temperature is great for the cool weather. The kids enjoyed this the most! Forth, the food. I will really give emphasis to the buffet breakfast. I got a very great deal so I did not expect the buffet breakfast. With that deal in mind, I would say that the food really make our stay! Thank you to all the staffs of The Carmen Hotel from Guard to Chef and to the management. Please keep growing. We will comeback.

We had a great stay in this hotel. Kudos to all the staffs specially "Ace" who assisted us in all our needs. To housekeeping who are so prompt in all our request. Will surely recommend this hotel and be back again.

All the staff from front desk, housekeeping, waiters were all warm and accommodating. Rooms are spacious and clean except for the toilet bowl (yellowish, lots of stain). Overall we enjoyed our stay.

Great experienced. Will spend another vacation with my family.

Great experience. Clean. Food’s ok. Superb

I enjoyed my stay at The Carmen Hotel. The room is spacious and cozy and they have very comfortable bed and pillows. There's also a gym which I really like so I can still workout even on a vacation. I was also able to relax by taking a dip to the hotel's swimming pool. The hotel staffs are also warm, welcoming and helpful. Great location too!

Had a wonderful time. Although hope the pool could be cleaned as we saw bugs in the pool.