WATERWORLD HOTEL

Great stay with fantastic staff

After I booked with Expedia I message the property to ask from what time to what time is the water parks I received a reply saying that from 9 to 5pm only but highlighting it is Ok because the pool is open up to 10pm. She should just inform me that the parks is close because when go went there we are inform water park is close. Without the waterpark I will not book waterworld hotel only to find out during check in it is close even the next day.I feel like being scammed by whoever replies my message.Definitely not in a good staycation mood.

Floor and carpet could be a bit cleaner but everything else was great

Spacious room good food cleanliness of the environment greetings of the staff . Didn’t like no communication from the receptionist where in we asked her re availability of the shuttle she said yes she took our flight details never said what will be our pick up time when we’re about to settled our accounts I asked her re shuttle bus she said 10:00am I told her we’re not informed of the time should be three hours before our international flights at 1215 at least 08-0830 am supposed to be our pick up time she said the driver not available till 10am end up calling taxi prior to that emailed them re availability of the shuttle bus no response from them

I would stay again in this hotel, but I have to plan properly for shopping as it is far away from Malls, also if you take taxi there’s additional 50 pesos for the taxi. The hotel wont charge you for that, but the taxi will. They will call a taxi for you! Everything is great! Love the room, it is very clean and smelled fresh!

Transportation is challenging if you don’t have your own ride. Otherwise the entire facility and staff is 10 of 10. Highly recommended!

New and nice hotel. It seems to be unknown to taxi drivers, however if you mention Waterworld Cebu you will be fine. The access to the waterworld was included, that was a plus. I would stay here again when in Cebu.

Clean and spacious

Beautiful

Highly recommended Very quiet room spacious very clean staff very friendly Internet connection very slow I think it’s about time to really work hard upgrade on internet connection as to many are depending on it More power

spacious!

Big space

Very Disappointing Experience – Never Again! We booked multiple rooms for a family stay and my son’s birthday celebration at WaterWorld Hotel, expecting a relaxing and enjoyable experience. Sadly, it was the opposite: 1. Poor Service: The staff lacked proper coordination and attentiveness to guest needs. 2. Noise Issues: The hotel was extremely noisy, especially near the ballroom and hallways, making it impossible to rest properly. 3. Unclean Pool: The pool was not well-maintained, causing skin irritation (“katol kaayo!”). 4. Room Check-out Issues: We were shocked when housekeeping attempted to check rooms as early as 9 AM, clearly unaware of the correct check-out schedule. These problems made our stay far from relaxing or enjoyable. Given this experience, we will not be booking here again. I hope the management takes this feedback seriously and addresses these concerns to improve for future guests.

We will be back soon💕

Very nice property and even nicer people! Food was good, breakfast was great. Airport shuttle worked great although Cebu traffic is a nightmare now. Fortunately this hotel is very close to the airport, so leave a little early viola, easy ride there. We are returning in December and would like our same room ( or upgrade) if possible. It was 311. Thanks!!

The hotel itself is nice and the rooms big. I didn’t the location though. 1) there are not shops nearby 2) to get to the city centre during peak hour is not the go.

Nice and quiet place

We only stayed for 3 hours and look for another hotel. The staff were great but the room smell like paint, thus, causing an allergic response. The shower drainage clogged up.

Not speaking good English aat reception

Spacious rooms and new. The bathroom in the ground floor near the elevator should be maintained closely as it stinks, this is the bathroom used mostly by people using the pool. The ballroom is located on the 3rd floor and during events it’s loud as rooms are not sound proof. Rooms are set for two even if you booked for 3 people, it should be prepped for the amount of guests listed on that booking. I have to ask And initially argue with front desk as they insist it’s good for two when you have listed during booking how many guests are registered. I would still recommend this hotel as the rooms are quite spacious and it’s next to a waterpark especially if you are traveling with kids, but need to have own private vehicle as it is out of the way. Also this hotel is about 15 min away from airport so added bonus.