What do past guests say about Gorillas Lake Kivu Hotel?

Gorillas Lake Kivu Hotel is well-known for its Cleanliness, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

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Gorillas Lake Kivu Hotel

Name: Gorillas Lake Kivu Hotel
Address: Avenue de la Cooperation, Nengo, Rubavu, Western Province, Rwanda, Avenue de la Cooperation, Western Province, Rwanda
Rating: 7.2

Hotels

7.2

/10

Pleasant

39 reviews

What Guests Say About Their Stay

Doreen

10.0

/ 10

The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.

Hans-Iko

10.0

/ 10

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.

usman

10.0

/ 10

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.

In the Area

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Avenue de la Cooperation, Nengo, Rubavu, Western Province, Rwanda

Main Facilities

Restaurant

Swimming Pool

24-Hour Front Desk

Parking

WiFi

Near Rwanda Tourism University College

Available Room Types in Gorillas Lake Kivu Hotel

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What's around Gorillas Lake Kivu Hotel

Avenue de la Cooperation, Nengo, Rubavu, Western Province, Rwanda

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Discover More About Gorillas Lake Kivu Hotel

General

Near Rwanda Tourism University College

Location

With a stay at Gorillas Lake Kivu Hotel in Gisenyi, you'll be a 1-minute walk from Kivu Lake and 7 minutes by foot from Gisenyi Beach. This beach hotel is 0.6 mi (0.9 km) from Rwanda Tourism University College and 1.1 mi (1.7 km) from Université Libre de Kigali.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Kivu Lake - 0.1 km / 0.1 mi
Gisenyi Beach - 0.5 km / 0.3 mi
Rwanda Tourism University College - 0.9 km / 0.6 mi
Université Libre de Kigali - 1.6 km / 1 mi
Nyamyumba Hot Springs - 7.5 km / 4.7 mi
Parc National des Virunga - 9.2 km / 5.7 mi

The preferred airport for Gorillas Lake Kivu Hotel is Kigali (KGL-Kigali Intl.) - 166.4 km / 103.4 mi

Facilities

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a picnic area.

Business Facilities

Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar.

Rooms

Stay in one of 35 guestrooms featuring flat-screen televisions. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

All facilities in Gorillas Lake Kivu Hotel

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Common Space

Lobby

Hotel Services

Laundry service
Newspaper in lobby
Luggage storage
24-hour Receptionist
Concierge

Things to Do

Outdoor pool
Picnic area
Garden
Barbecue

General

Banquet
Smoking area
Parking
Terrace

Business Facilities

Meeting rooms
Business facilities
Business center

Transportation

Secure parking
Airport transfer

Food and Drinks

Poolside bar
Snack bar

Public Facilities

Safety deposit box
Coffee shop

Family-friendly Facilities

Children pool

Connectivity

Free WiFi

Accessibilty

Braille or raised signage

Sports and Recreations

Fitness center

Accommodation Policy & General Information in Gorillas Lake Kivu Hotel

Check-in/Check-out Time

Check-in:

From 14:00

Check-out:

Before 12:00

Pets

Pets Not Allowed

Additional Policy

Professional property host/manager, No cribs (infant beds) available, No rollaway/extra beds available, Essential workers only - NO, No elevators

Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

General Information

Popular Facilities	Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time	From 14:00 - to 12:00
Available rooms at Gorillas Lake Kivu Hotel	35
Another facilities in Gorillas Lake Kivu Hotel	Laundry service, Newspaper in lobby, Luggage storage, 24-hour Receptionist, Concierge

Frequently asked question in Gorillas Lake Kivu Hotel

What are available facilities at Gorillas Lake Kivu Hotel?

There are top facilites at Gorillas Lake Kivu Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)

What is normal check-in & check-out time at Gorillas Lake Kivu Hotel?

The standard check-in time at Gorillas Lake Kivu Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00

What is the star rating of Gorillas Lake Kivu Hotel?

Gorillas Lake Kivu Hotel is a 3.0-star hotel.

How many rooms are available at Gorillas Lake Kivu Hotel?

Gorillas Lake Kivu Hotel has 35 rooms in total.

Does Gorillas Lake Kivu Hotel provide airport transfer?

Yes, Gorillas Lake Kivu Hotel provides airport transfer upon request. Please contact the hotel directly for more information.

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More Reviews from Other Guests in Gorillas Lake Kivu Hotel

Overall Ratings & Reviews Gorillas Lake Kivu Hotel

Other sources (39)

7.2

Pleasant

From 39 reviews

Cleanliness

8.0

Room Comfort

7.4

Service and Facilites

7.8

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Traveler Reviews Gorillas Lake Kivu Hotel

Number of reviews per page

Top reviews

Ingemar

10.0

/10

Reviewed 71 week(s) ago

Hotels.com verified review

Very nice hotel with outstanding staff. Ill come back again.

Emily

Business

6.0

/10

Reviewed 75 week(s) ago

Expedia Group verified review

The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.

Alex

Friends and Family Family

6.0

/10

Reviewed 161 week(s) ago

Hotels.com verified review

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.

Richard

with Partner

4.0

/10

Reviewed 167 week(s) ago

Hotels.com verified review

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.

Doreen

Leisure with Friends

10.0

/10

Reviewed 171 week(s) ago

Expedia Group verified review

Hans-Iko

Leisure with Partner

10.0

/10

Reviewed 195 week(s) ago

Expedia Group verified review

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.

Calvin

Friends and Family with Friends

8.0

/10

Reviewed 217 week(s) ago

Hotels.com verified review

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.

Bhert

Business and Leisure

4.0

/10

Reviewed 283 week(s) ago

Expedia Group verified review

Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?

Verified traveler

with Partner

8.0

/10

Reviewed 322 week(s) ago

Hotels.com verified review

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.

Pannaga

Business

8.0

/10

Reviewed 323 week(s) ago

Hotels.com verified review

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.

usman

10.0

/10

Reviewed 325 week(s) ago

Hotels.com verified review

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.

Verified traveler

Business

8.0

/10

Reviewed 350 week(s) ago

Hotels.com verified review

Great service and nice location. Lots of mosquitos at night and no nets.

Verified traveler

Friends and Family with Friends

8.0

/10

Reviewed 356 week(s) ago

Expedia Group verified review

Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.

Valda M.

10.0

/10

Reviewed 441 week(s) ago

Hotels.com verified review

The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc

Susie

with Partner

8.0

/10

Reviewed 457 week(s) ago

Expedia Group verified review

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.

michael

8.0

/10

Reviewed 478 week(s) ago

Hotels.com verified review

NO elevator. congested area but very nice hotel grounds inside a walled area

Sarah

6.0

/10

Reviewed 508 week(s) ago

Expedia Group verified review

Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!

Kimberly

8.0

/10

Reviewed 512 week(s) ago

Hotels.com verified review

Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.

Donald

8.0

/10

Reviewed 529 week(s) ago

Hotels.com verified review

Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.

Hana

Family

4.0

/10

Reviewed 545 week(s) ago

Hotels.com verified review

No Internet service mostly or very slow from the room and no TV program was. I was promised to fix but not done

Number of reviews per page

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.