고릴라스 레이크 키부 호텔

Bad hotel. No good communication hotel.

처음 리셉션에 도착했을때 이미 일 주일 전에 예약한 방이 없다고 한다. 강력히 항의 를 했지만 자신들의 부킹 실수를 인정할 뿐 '환불도 안된단다. 리셉션에서 소리를 치며 항의 를 했지만 돌아오는 것은 개 무시뿐! 한참 시설이 떨어지는 거지같은 숙소를 소개하고 거기로 방을 옮기는 것 말고는 해줄 수있는게 없단다. 호텔스 닷컴에 전화하려 했지만 이미 한국은 새벽 국제전화뿐! 소개해준 방은 가격도 한참 떨어지는 곳이였다. 방음도되지 않아 밤새 길가의 자동차 소리로 한 숨을 자지 못했다. 내인생 최악의 여행 우리가족과 친구 가족의 여행을 한번에 날려버린 불친절함 호텔스 닷컴에 강력히 요구한다. 환불을 해주던지 우리두 가정의 휴가의 정신적 보상을 하던지 ! 어떠한 사과와 조치를 취하지 않는 다면 강력한 컴플레인 을 이어갈 것이다 너무 불쾨한 휴가... 고릴라스호텔

Very nice hotel with outstanding staff. Ill come back again.

The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.

Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.

The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.

Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.

Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.

Great service and nice location. Lots of mosquitos at night and no nets.

Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.

Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.

The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.

NO elevator. congested area but very nice hotel grounds inside a walled area