Hotel Palacio de Aiete

Everything was excellent. The bar and bar staff were excellent

Staff very helpful, providing a bed and bowl for my dog after a long drive

Not located downtown but a fantastic hotel. Great room. Very nice. Would return.

This was a lovely hotel, about a 30-50 minute walk to the main areas of San Sebastián(all downhill) the walk back was a little hard as it’s very uphill but there is a regular bus every 15 minutes for about €2, bus stop a short walk from the hotel. The room was clean, quite and roomy with a nice bath and shower and toothbrushes soap etc provided. Note there is no kettle or mini fridge etc which would have been nice. The staff of the hotel were very friendly and extremely helpful. The cafe/bar is also very nice and very good value for coffee/beer (€2-€3). The one thing that let it down and the reason I didn’t not give 5 stars was because of one member of staff at the bar. I asked if it was possible to have just a mug of hot water (to make tea in our room with bags we had bought) he said this is not possible as mugs couldn’t be taken to the room. The following day I arrived with my own flask and asked if he could top this up with hot water kindly and he scoffed at the idea and was quite rude. He did fill it up but made me feel silly for asking. I then asked for a little bit of milk, to which he also looked at me like I had 10 heads! He then said he had to charge me for the milk (fair enough but he didn’t have to be so rude about it). I also thought this was unreasonable as I’d spent money all day on beers and coffee. Every other member of the bar/cafe were very friendly however.

Hotels in San Sebastian are expensive and this one is priced too high for the distance from the town and the condition of the hotel. Restaurant is excellent. Great menu del dia

We booked an accessible room and the bathroom shower flooded the whole bathroom.The screen was not watertight and the floor was treacherous.We arrived quiet late and so chose to eat at the restaurant.The waitress was incredibly rude!!

Nice hotel in a quiet neighbourhood. Not too far to walk i into the city and good nearby buses

Average hotel. Comfortable beds and a good size room and balcony. Quite odd to have no balcony furntiure or a fridge in the rooms and dated tv, air conditioning etc - not exactly 4 star! Nice small terrace but hot tub wasnt available. Dissapointing! Bar closes before midnight, againdissapointing and not in line with being a 4 star hotel. Front desk staff were helpful.

Great

Friendly staff and very accommodating

Really nice hotel!

Loved the hotel. handy location. Lovely room. Just wish there was a mini fridge in the room to store water etc. def recommend. 15 min walk to beach.

A very comfortable stay, though the aircon wasnt particularly effective. The stay was spoilt a little by being charged €10 euros for 2 small coffees which were not particularly great.

The property is well maintained, nice and spacious room and bathroom. Confortable beds.

Really pleasant stay in a hotel located in a quiet residential area a bit of a walk out of town (walking into town took about 30 minutes downhill). Really clean, quiet, chilled.

Good hotel. Fairly quiet at night. Bar area is understaffed with one guy trying to do everything. The restaurant is good.

The area where the hotel is located is a residential area, so there is no many options for dinning as such not many options for transportation if you are going to the city center and tourist attractions, only option is to take a cab

Hotel told me (twice) that I had no booking so I made a second one and then they charged me for both. Staff service poor and manager would not meet with me to discuss. Also came back to room one afternoon and room door left wide open by housekeeping who never came back.

Es un hotel ubicado en una zona residencial, a 30 minutos caminando de la bahía. Muy cómodo.

Fácil acceso al transporte público.