Casa Verbena Madrid, Outset Collection by Hilton

Great staff, very helpful!

Property was clean and had unique and tasteful decor. Staff was very friendly. There were no amenities other than AC and coffee in rooms. The lobby is extremely small with two small chairs. There is no coffee or water in lobby and rooms do not have a refrigerator. A little more common space and a place to keep drinks cold would have improved our stay.

The hotel is in a great location. It’s clean, the staff was very polite and helpful. I was worried it would be noisy because the street downstairs is a busy one but we didn’t hear anything, it was very quiet. We loved the place. :)

Very clean room ,excellent shower and comfortable bed ,excellent a/c, Location was very good near center of madrid,staff were very friendly. No bar but plenty of bars and restaurants around hotel.nice breakfast included in price.

Teeny tiny room & the staff was not helpful in the event of an emergency.

el aire se apaga, el lugar limpio y el desayuno muy bueno, lugar accesible y centrico

Good clean room in city centre and economical

Very good

Very clean and spacious room and bathroom. Great location!

Upon entering the hotel, I thought it was a back entrance because of how hidden, dark, and small the entrance was. There is no lobby, it is a check in desk with one elevator to the rooms. Our room was a tight fit for 2 people with 2 carry ons and one checked luggage. The bathroom in our room resembled an airplane bathroom in terms of size. A curved counter limiting the counter space, a toilet that will have your knees touching the sink, and a swinging glass bathroom door that does not offer any privacy whatsoever. After a few hours of my arrival I wanted to cancel the remainder of nights I had booked. I mentioned this to the front desk staff and they did not care to make amends, ask why I wanted to cancel, or offer any solutions to improve my stay. They did not care about hospitality which is upsetting and why I canceled my stay and went to another hotel in Madrid.

the ac was poorly maintained and the room is outdated. the staff is great

No iron, poorly lit, small elevator, no rags

really nice staff and rooms

The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

Clean room and great staff.

Muy buena ubicación

Excellent location, great free breakfast, cold AC in the room. Overall a five star stay!

Great Staff

No notes. Place was good. I only wish there was a ramp to get into the hotel and not just stairs

Front desk attention was superb. They helped with an early check-in