Phi Phi Chang Grand Resort & Spa

Hotels
Finding rooms for you...
5.2
/10
Fair
242 reviews

What Guests Say About Their Stay

Somjit S.

9.4
/ 10
The resort was not busy and make your stay on the island ... I felt more comfortable.
See original

Alicia

10.0
/ 10
We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!

Verified traveler

10.0
/ 10
All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving

G White

10.0
/ 10
My stay was restful, quiet and comfortable. The title is totally misleading...it was not grand and not a resort. It was up the hill and out of the way. It was however great value at 30.00 Canadian for a brand new, spotless, air conditioned room. The shower was great and the plumbing good. The bed was very comfortable. The rooms were all in a row...no one below or above you.I would stay again.
In the Area
See Map
197 Moo 7, Phi Phi Don Village, Mueang Krabi, Koh Phi Phi, Krabi, Thailand, 81000

Main Facilities

Read More
Swimming Pool
WiFi
Phi Phi Chang Grand Resort & Spa is located in area / city Phi Phi Don.
Read More
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Phi Phi Chang Grand Resort & Spa

197 Moo 7, Phi Phi Don Village, Mueang Krabi, Koh Phi Phi, Krabi, Thailand, 81000
Discover More Places
Lobby Phi Phi Chang Grand Resort & Spa
Exterior 2 Phi Phi Chang Grand Resort & Spa

Discover More About Phi Phi Chang Grand Resort & Spa

Discover Your Perfect Getaway at Phi Phi Chang Grand Resort & Spa

Welcome to Phi Phi Chang Grand Resort & Spa, your premier destination for an unforgettable escape in the breathtaking Krabi province of Thailand. Nestled amidst stunning natural beauty and offering a sanctuary of relaxation and adventure, Phi Phi Chang Grand Resort & Spa is designed to provide an exceptional experience for every traveler. Whether you're seeking a tranquil retreat or an exciting exploration of the islands, our resort promises comfort, luxury, and warm Thai hospitality. Room rates at Phi Phi Chang Grand Resort & Spa start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Phi Phi Chang Grand Resort & Spa Location

Phi Phi Chang Grand Resort & Spa is ideally situated in the heart of Koh Phi Phi Don, specifically in the vibrant Tonsai Bay area. Located at 197 หมู่ 7 หมู่บ้านพีพีดอน, อำเภอเมืองกระบี่, เกาะพีพี, กระบี่, ประเทศไทย, 81000, our resort offers a perfect balance of accessibility and serene seclusion. While we are just a short distance from the main pier, providing easy access to transportation and local amenities, the resort itself is nestled in a peaceful setting, allowing you to unwind away from the hustle and bustle. The atmosphere here is one of relaxed island charm, with the turquoise waters of the Andaman Sea just moments away. You'll find yourself within easy reach of stunning viewpoints, pristine beaches, and the lively atmosphere of the island's main village.

Phi Phi Chang Grand Resort & Spa Facilities & Services

Facilities for guests at Phi Phi Chang Grand Resort & Spa are designed to cater to every need, ensuring a comfortable and enjoyable stay. Our comprehensive services aim to enhance your vacation experience, from relaxation to recreation.
  • Swimming Pool:

    Take a refreshing dip in our sparkling outdoor swimming pool, perfect for a leisurely afternoon. Open daily from 8:00 AM to 7:00 PM. No additional fee.
  • Spa & Wellness Center:

    Indulge in rejuvenating treatments and massages at our on-site spa. Operating hours are from 10:00 AM to 8:00 PM. Prices vary depending on the treatment, starting from PHP 1,500.
  • Fitness Center:

    Maintain your workout routine at our well-equipped fitness center. Open daily from 6:00 AM to 9:00 PM. No additional fee.
  • Kids' Club:

    A fun and safe space for our younger guests to enjoy supervised activities. Open from 9:00 AM to 5:00 PM. No additional fee.
  • Wi-Fi:

    Complimentary high-speed Wi-Fi is available throughout the resort.
  • Concierge Services:

    Our dedicated concierge team is available to assist with tour bookings, transportation, and any other requests. Available 24/7.
  • Shuttle Service:

    We offer a complimentary shuttle service to the main pier and nearby popular spots on Koh Phi Phi Don. Please check with the reception for the schedule.
  • Free Parking:

    For guests arriving by private vehicle or boat, we provide complimentary parking facilities.

Phi Phi Chang Grand Resort & Spa Room Types

The room types of Phi Phi Chang Grand Resort & Spa offer a diverse range of accommodations to suit every preference and budget. Each room is thoughtfully designed to provide comfort and style, ensuring a restful stay.
  • Deluxe Room:

    Available with either a Garden View or a partial Ocean View. These rooms are non-smoking and feature a comfortable king or twin beds. Some Deluxe rooms include a bathtub.
  • Grand Deluxe Room:

    Offering enhanced space and amenities, these rooms typically boast a more direct Ocean View. Non-smoking. Bathtub available in select rooms.
  • Suite:

    Our spacious suites provide a luxurious experience with separate living areas and premium amenities. Most suites offer stunning Ocean Views and include a bathtub. Non-smoking.
  • Family Suite:

    Ideal for families or larger groups, these suites feature multiple sleeping areas and ample space. Available with Garden or Ocean Views. Non-smoking. Bathtub included.
We do not currently offer pet-friendly rooms.

Phi Phi Chang Grand Resort & Spa Dining & Restaurants

Phi Phi Chang Grand Resort & Spa offers a delightful culinary journey with its on-site dining options, ensuring you can savor exquisite flavors without leaving the resort.
  • The Grand Restaurant:

    Our main restaurant offers a lavish breakfast buffet daily from 7:00 AM to 10:30 AM, featuring a wide array of international and local dishes. For lunch and dinner, it transforms into a charming setting for à la carte dining, with estimated prices per person ranging from PHP 800 to PHP 1,500. Open until 10:00 PM.
  • The Sunset Bar:

    Enjoy breathtaking views of the Andaman Sea while sipping on expertly crafted cocktails and light snacks. Open from 4:00 PM to 11:00 PM. Drinks start from PHP 300, snacks from PHP 400.
  • Poolside Cafe:

    A casual spot for refreshing drinks and light bites throughout the day. Open from 10:00 AM to 6:00 PM. Prices range from PHP 200 to PHP 500.

Phi Phi Chang Grand Resort & Spa Nearby Attractions and Activities

Koh Phi Phi is renowned for its stunning natural beauty and vibrant island life. Phi Phi Chang Grand Resort & Spa is perfectly positioned to allow you to explore the best of what this paradise has to offer.
  • Maya Bay:

    Famous for its appearance in the movie "The Beach," this iconic bay offers crystal-clear waters and dramatic limestone cliffs. Accessible by boat tour.
  • Pileh Lagoon:

    A breathtaking emerald lagoon surrounded by towering cliffs, perfect for swimming and snorkeling in calm, shallow waters. Accessible by boat tour.
  • Viking Cave:

    Explore the ancient cave adorned with prehistoric paintings and swiftlet nests. Accessible by boat tour.
  • Phi Phi Viewpoint:

    Hike up to the viewpoints for panoramic vistas of the iconic Phi Phi Don bay and the surrounding islands. A must-see for photographers.
  • Loh Dalum Bay:

    A beautiful crescent-shaped bay known for its soft white sand and shallow, calm waters, ideal for swimming and relaxing.
If you are looking for other activities around Phi Phi Chang Grand Resort & Spa, check out the best deals on Traveloka: Recommended activities in Krabi!

How to Get to Phi Phi Chang Grand Resort & Spa from the Airport

Getting to Phi Phi Chang Grand Resort & Spa is an adventure in itself, offering several convenient options to suit your travel style. The nearest major airport is Krabi International Airport (KBV).
  • Hotel Private Airport Transfer:

    For the most seamless and comfortable journey, we offer a private airport transfer service. This includes a transfer from Krabi Airport to the pier, a ferry ticket to Koh Phi Phi Don, and a boat transfer to the resort. Prices start from PHP 3,500 per person. You can book this directly through our concierge or via Traveloka's airport transfer services.
  • Ferry from Krabi Mainland:

    From Krabi Airport, take a taxi or ride-hailing service to the Klong Jilad Pier (approximately PHP 500-700, 30-45 minutes). From there, you can catch a public ferry or speedboat to Koh Phi Phi Don's Tonsai Pier. Ferry tickets cost around PHP 300-500 and take about 1.5-2 hours. From Tonsai Pier, Phi Phi Chang Grand Resort & Spa is a short walk or a quick longtail boat ride away (PHP 100-200).
  • Ferry from Phuket:

    If arriving at Phuket International Airport (HKT), you can take a taxi or bus to the pier (Rassada Pier) and then a ferry to Koh Phi Phi Don. Ferry tickets are approximately PHP 400-600 and the journey takes about 2 hours.
The Phi Phi Chang Grand Resort & Spa airport transfer service ensures a stress-free arrival.

Summary of Why You Should Choose to Stay at Phi Phi Chang Grand Resort & Spa

Phi Phi Chang Grand Resort & Spa stands out as the premier choice for your Krabi vacation, offering a perfect blend of luxury, convenience, and authentic Thai charm.
  • Prime Location:

    Enjoy easy access to the island's attractions while residing in a tranquil setting.
  • Exceptional Facilities:

    From a refreshing swimming pool to a rejuvenating spa, we cater to all your relaxation and recreation needs.
  • Diverse Room Options:

    Find the perfect accommodation to suit your group size and preferences, with stunning views and comfortable amenities.
  • Delicious Dining:

    Savor a variety of culinary delights at our on-site restaurants and bars.
  • Unforgettable Experiences:

    Explore the world-renowned beauty of Koh Phi Phi with ease from our resort.
Check for room availability at Phi Phi Chang Grand Resort & Spa and secure your dream vacation. For the best rates and a seamless booking experience, we recommend booking Phi Phi Chang Grand Resort & Spa through Traveloka. You can also easily book domestic and international flights at low prices to complement your island getaway.

All facilities in Phi Phi Chang Grand Resort & Spa

Swimming Pool Phi Phi Chang Grand Resort & Spa
Swimming Pool
Common Space Phi Phi Chang Grand Resort & Spa
Common Space
Lobby Phi Phi Chang Grand Resort & Spa
Lobby
Exterior Phi Phi Chang Grand Resort & Spa
Exterior
Others Phi Phi Chang Grand Resort & Spa
Others

Things to Do

  • Outdoor pool
  • Garden

Connectivity

  • Free WiFi

General

  • Smoking area

Public Facilities

  • Safety deposit box

Hotel Services

  • Laundry service

Accommodation Policy & General Information in Phi Phi Chang Grand Resort & Spa

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!

Check-in/Check-out Time

Check-in:
08:00 - 17:00
Check-out:
Before 11:00

General Check-in Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts cash
  • Safety features at this property include a fire extinguisher and a security system
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
, Guests must transfer to the property via boat and must arrange the transfers by contacting the property before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 5:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Ferry Schedule From Mainland: From Phuket to Ko Phi Phi (departing from Rasada Pier) - 8:30 AM, 11 AM, 11:30 AM, 1:30 PM, and 3 PM. From Krabi to Ko Phi Phi (departing from Klong Ji-Lard Pier) - 9 AM, 10:30 AM, 1:30 PM, and 3 PM. Guests must arrive at the pier at least 1 hour prior to departure as schedule may change based on weather conditions. Guests who arrive at Phuket or Krabi airport after 12 PM (noon) will have to stay on the mainland and board the morning ferry to Ko Phi Phi.

Pets

Service Animals Not Allowed
Read All

General Information

Popular Facilities
Swimming Pool, WiFi
Check-In / Check-Out Time
From 08:00 - 17:00 - to 11:00
Available rooms at Phi Phi Chang Grand Resort & Spa
30
Number of floors in Phi Phi Chang Grand Resort & Spa
1
Another facilities in Phi Phi Chang Grand Resort & Spa
Outdoor pool, Garden, Free WiFi, Smoking area, Safety deposit box

Frequently asked question in Phi Phi Chang Grand Resort & Spa

What are available facilities at Phi Phi Chang Grand Resort & Spa?
There are top facilites at Phi Phi Chang Grand Resort & Spa such as Swimming Pool, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Phi Phi Chang Grand Resort & Spa?
The standard check-in time at Phi Phi Chang Grand Resort & Spa is starting from 08:00 - 17:00 while the latest check-out time is at Before 11:00
What is the star rating of Phi Phi Chang Grand Resort & Spa?
Phi Phi Chang Grand Resort & Spa is a 3.0-star hotel.
How many floors does Phi Phi Chang Grand Resort & Spa have?
Phi Phi Chang Grand Resort & Spa has 1 floors.
How many rooms are available at Phi Phi Chang Grand Resort & Spa?
Phi Phi Chang Grand Resort & Spa has 30 rooms in total.
See All

More Reviews from Other Guests in Phi Phi Chang Grand Resort & Spa

5.0
Fair
From 208 reviews
Cleanliness

5.6

Room Comfort

5.2

Location

5.6

Service and Facilites

5.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phi Phi Chang Grand Resort & Spa

Number of reviews per page
20
40
Top reviews
Joanna
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great little stay. It was cheap, so we were not expecting luxury and everything was just as we expected. The room was fine and comfortable. The aircon was in working order. The pool area looked lovely, however we did not get time to try. Also the location was great as it is far enough away from the party noise at night. The google maps location does not quite pick it up however, so you may need to ask someone if your looking for it, like we did! Walkable to everything you might need on the island, but everything on Phi Phi usually is anyway. Also the added bonus to be met by a pony in reception when we arrived! Would recommend and would stay again!
Read More
Jade
icon-with Friends
with Friends
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The pool was nice to have, but no shade so it got quite hot. Our room was not the cleanest, and the shower and sink were coming out of the walls. The bed was also very hard, even for Thailand. It was nice to be in a quieter area, about a 15 minute walk from the main streets. There was also a friendly horse!
Eric
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Peaceful and quiet after being out.
Kelly
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Loves it! Loves the room. Great amenities. Great view
Patrick
4.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Price are bit high for the condition of the room. Dirty, smelly, and a lot of insect. After we came back from exploring the island, we saw a big cockroach running out from the bed. We really want to leave but we already pay and it non refundable and all the hotel on the island is booked so we just have to deal with the situation. It was horrible experience
Read More
Beatriz
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The room wasn’t clean, the floor was sticky, I stayed two night and in both of them I had to kill cockroaches in my room, the electronic lock didn’t work properly, I had to stay several minutes in front of my door waiting for it to work EVERY SINGLE TIME. Reception was left unattended multiple times when I need to reach for help. I wouldn’t recommend this place!
Read More
Jonathan
icon-with Partner
with Partner
2.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

The room we booked does not exist and Hotels.com will not take responsibility. My husband and I booked a deluxe villa for our honeymoon but upon arriving were told these were under construction. We were given a much smaller room with no windows. We were moved to two other rooms with broken AC and horrendously dirty bathrooms. Hotels.com have claimed they cannot get in touch with the hotel and therefore will not give us a refund. They clearly trust their hotels over their customers. Considering the hotel and Hotels.com are both at fault for advertising a room that doesn’t exist, we are shocked at their dismissal. We have been loyal customers for years and feel we have seen where their true priorities lie – with their hotels, allowing them to ignore calls and not take accountability for terrible service. The money back would mean a whole lot more to us than to a corporate like Hotels.com. Even accepting the refund as One Key Cash which essentially funnels back into their pocket was not offered. Hotels.com do not care about their customers.
Read More
Alicia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!
Read More
Gemma
icon-
6.0
/10
Reviewed 132 week(s) ago

Hotels.com verified review

Room itself was clean and fine, but be wary of the location. It’s quite a way from the pier with no one to help you with your bags. It’s also (I found) not that obvious to find using maps. My room had no window which was a bit odd, but due to location you can’t hear the main strip at night which is good. Lady on reception was very nice and welcoming, but this wasn’t my favourite place tbh. Should’ve saved Phi Phi for just a day trip.
Read More
Fran
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

If you want to avoid the overally touristy, loud centre of Phi Phi, this hotel is ideal. Still only a 15min walk from the pier, it's set back close to the look out point. The room we stayed in was basic, but clean & check in was easy. We spent very little time at the hotel as we were exploring the island, but many if the issues people mention in other reviews, we did not experience. For us, it was what we expected for the price we paid :) no complaints!
Read More
Joseph
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

Great location (10 minute walk into town). Pool good size and can get sun beds. Had the basic room and was comfortable and did the job.
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 337 week(s) ago

Hotels.com verified review

The only thing to like about this place is the pool and the horse that greets you in the morning, very dirty place , and the door lock is dodgey and so is the safe
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Pool was nice. Horse was nice. Private bungalos were nice.
Carlos
icon-with Partner
with Partner
4.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

tv and wifi never worked!!!bfast cold and staff dont know a word in english
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving
Ayush
icon-with Partner
with Partner
2.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Better to stay with some other place. Don't get confused from the images and ratings otherwise will suffer like us. Bed and pillow are worst quality and we feel back pain the morning. Even their lock was faulty and when I asked for the room change then they asked to wait and asked their hotel staff to fix it which took 1 hr and still it was faulty. They don't care for customer satisfaction and comfort. They just care for the Baht and Baht. Worst hotel experience ever.
Read More
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

The pool was lovely and I liked the artificial grass underfoot. I enjoyed watching the pony wandering around. The staff had limited English but were pleasant and helpful. The room was fine, air con good, bed clean. A few cobwebs in corners! It’s worth noting that the staff only clean your room on request
Riku
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 344 week(s) ago

Hotels.com verified review

+ location +pool +comfortable -not the most updated facilities but I guess thats the story in general in Phi Phi
Mike
icon-with Partner
with Partner
6.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

Cheap and cheerful. The room was great for one night as passing through. It’s set back a little from the hustle of the town so expect a little walk. Room was clean and tidy, but the overall site could do with some improving. However, good value. You also get a pony in the reception 👍.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

The staff was okay, the problem was that this is false advertisement. The hotel is in the not so nice area of the island, within 5 min of a waste collection area which u have to cross to get to the shopping area or back to hotel. The WiFi didn’t work and the bed was hard as stone.
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Phi Phi Chang Grand Resort & Spa

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
5.0
Fair
From 208 reviews
Cleanliness

5.6

Room Comfort

5.2

Location

5.6

Service and Facilites

5.0

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Phi Phi Chang Grand Resort & Spa

Number of reviews per page
20
40
Top reviews
Joanna
icon-with Partner
with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Great little stay. It was cheap, so we were not expecting luxury and everything was just as we expected. The room was fine and comfortable. The aircon was in working order. The pool area looked lovely, however we did not get time to try. Also the location was great as it is far enough away from the party noise at night. The google maps location does not quite pick it up however, so you may need to ask someone if your looking for it, like we did! Walkable to everything you might need on the island, but everything on Phi Phi usually is anyway. Also the added bonus to be met by a pony in reception when we arrived! Would recommend and would stay again!
Read More
Jade
icon-with Friends
with Friends
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The pool was nice to have, but no shade so it got quite hot. Our room was not the cleanest, and the shower and sink were coming out of the walls. The bed was also very hard, even for Thailand. It was nice to be in a quieter area, about a 15 minute walk from the main streets. There was also a friendly horse!
Eric
10.0
/10
Reviewed 25 week(s) ago

Expedia Group verified review

Peaceful and quiet after being out.
Kelly
icon-
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Loves it! Loves the room. Great amenities. Great view
Patrick
4.0
/10
Reviewed 72 week(s) ago

Expedia Group verified review

Price are bit high for the condition of the room. Dirty, smelly, and a lot of insect. After we came back from exploring the island, we saw a big cockroach running out from the bed. We really want to leave but we already pay and it non refundable and all the hotel on the island is booked so we just have to deal with the situation. It was horrible experience
Read More
Beatriz
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 72 week(s) ago

Hotels.com verified review

The room wasn’t clean, the floor was sticky, I stayed two night and in both of them I had to kill cockroaches in my room, the electronic lock didn’t work properly, I had to stay several minutes in front of my door waiting for it to work EVERY SINGLE TIME. Reception was left unattended multiple times when I need to reach for help. I wouldn’t recommend this place!
Read More
Jonathan
icon-with Partner
with Partner
2.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

The room we booked does not exist and Hotels.com will not take responsibility. My husband and I booked a deluxe villa for our honeymoon but upon arriving were told these were under construction. We were given a much smaller room with no windows. We were moved to two other rooms with broken AC and horrendously dirty bathrooms. Hotels.com have claimed they cannot get in touch with the hotel and therefore will not give us a refund. They clearly trust their hotels over their customers. Considering the hotel and Hotels.com are both at fault for advertising a room that doesn’t exist, we are shocked at their dismissal. We have been loyal customers for years and feel we have seen where their true priorities lie – with their hotels, allowing them to ignore calls and not take accountability for terrible service. The money back would mean a whole lot more to us than to a corporate like Hotels.com. Even accepting the refund as One Key Cash which essentially funnels back into their pocket was not offered. Hotels.com do not care about their customers.
Read More
Alicia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 121 week(s) ago

Expedia Group verified review

We loved this place!!! We stayed four nights and would have stayed longer if didn't already have other plans. The staff are super friendly and helpful. The grounds are beautiful and so serene and peaceful. Very close to town and all the action, but far enough to give you a quiet oasis. The pool is so wonderful with amazing views of the hillsides. The staff are very generous with daily waters and coffee. They will hold your luggage for the hours needed before departing . Super fantastic place!!!
Read More
Gemma
icon-
6.0
/10
Reviewed 132 week(s) ago

Hotels.com verified review

Room itself was clean and fine, but be wary of the location. It’s quite a way from the pier with no one to help you with your bags. It’s also (I found) not that obvious to find using maps. My room had no window which was a bit odd, but due to location you can’t hear the main strip at night which is good. Lady on reception was very nice and welcoming, but this wasn’t my favourite place tbh. Should’ve saved Phi Phi for just a day trip.
Read More
Fran
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 332 week(s) ago

Expedia Group verified review

If you want to avoid the overally touristy, loud centre of Phi Phi, this hotel is ideal. Still only a 15min walk from the pier, it's set back close to the look out point. The room we stayed in was basic, but clean & check in was easy. We spent very little time at the hotel as we were exploring the island, but many if the issues people mention in other reviews, we did not experience. For us, it was what we expected for the price we paid :) no complaints!
Read More
Joseph
icon-with Partner
with Partner
8.0
/10
Reviewed 334 week(s) ago

Hotels.com verified review

Great location (10 minute walk into town). Pool good size and can get sun beds. Had the basic room and was comfortable and did the job.
Verified traveler
icon-with Partner
with Partner
2.0
/10
Reviewed 337 week(s) ago

Hotels.com verified review

The only thing to like about this place is the pool and the horse that greets you in the morning, very dirty place , and the door lock is dodgey and so is the safe
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Pool was nice. Horse was nice. Private bungalos were nice.
Carlos
icon-with Partner
with Partner
4.0
/10
Reviewed 341 week(s) ago

Hotels.com verified review

tv and wifi never worked!!!bfast cold and staff dont know a word in english
Verified traveler
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 341 week(s) ago

Expedia Group verified review

All good., clean room., AC is cold., quiet., pool is new., but 1.5 meter deep ... so no diving
Ayush
icon-with Partner
with Partner
2.0
/10
Reviewed 343 week(s) ago

Hotels.com verified review

Better to stay with some other place. Don't get confused from the images and ratings otherwise will suffer like us. Bed and pillow are worst quality and we feel back pain the morning. Even their lock was faulty and when I asked for the room change then they asked to wait and asked their hotel staff to fix it which took 1 hr and still it was faulty. They don't care for customer satisfaction and comfort. They just care for the Baht and Baht. Worst hotel experience ever.
Read More
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 343 week(s) ago

Expedia Group verified review

The pool was lovely and I liked the artificial grass underfoot. I enjoyed watching the pony wandering around. The staff had limited English but were pleasant and helpful. The room was fine, air con good, bed clean. A few cobwebs in corners! It’s worth noting that the staff only clean your room on request
Riku
icon-Friends and Family with Friends
Friends and Family with Friends
8.0
/10
Reviewed 344 week(s) ago

Hotels.com verified review

+ location +pool +comfortable -not the most updated facilities but I guess thats the story in general in Phi Phi
Mike
icon-with Partner
with Partner
6.0
/10
Reviewed 349 week(s) ago

Hotels.com verified review

Cheap and cheerful. The room was great for one night as passing through. It’s set back a little from the hustle of the town so expect a little walk. Room was clean and tidy, but the overall site could do with some improving. However, good value. You also get a pony in the reception 👍.
Verified traveler
icon-Leisure with Friends
Leisure with Friends
4.0
/10
Reviewed 375 week(s) ago

Expedia Group verified review

The staff was okay, the problem was that this is false advertisement. The hotel is in the not so nice area of the island, within 5 min of a waste collection area which u have to cross to get to the shopping area or back to hotel. The WiFi didn’t work and the bed was hard as stone.
Number of reviews per page
20
40